Troubleshooting Guide
Page 2
... To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE DOCUMENT PLACEMENT Make sure the document... or photo is on the scanner glass in the upper left corner. IS THE TONER LOW? Solving copy problems Copier does not...
... To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE DOCUMENT PLACEMENT Make sure the document... or photo is on the scanner glass in the upper left corner. IS THE TONER LOW? Solving copy problems Copier does not...
Troubleshooting Guide
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...? 1 Dial the fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Can send but not receive faxes These are possible solutions. To enable...
...? 1 Dial the fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Can send but not receive faxes These are possible solutions. To enable...
Troubleshooting Guide
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... or more of the following : Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge causing the line. Replace the fuser. Streaked vertical lines These are...
... or more of the following : Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge causing the line. Replace the fuser. Streaked vertical lines These are...
Troubleshooting Guide
Page 8
... BELT DEFECTIVE OR EMPTY? Replace the transfer belt. When Replace Print Cartridge Soon appears or when the print becomes faded, you use it. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the following : MAKE... you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE PAPER Avoid textured paper with the...
... BELT DEFECTIVE OR EMPTY? Replace the transfer belt. When Replace Print Cartridge Soon appears or when the print becomes faded, you use it. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the following : MAKE... you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE PAPER Avoid textured paper with the...
Troubleshooting Guide
Page 9
...possible solutions. IS THE FUSER DEFECTIVE OR WORN? IS THERE TONER IN THE PAPER PATH? If there is excess toner in its original wrapper until you may be able to extend the life of the following : IS A TONER CARTRIDGE DEFECTIVE? MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED... IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray. Replace the toner cartridge. Contact Customer Support. Toner specks These are possible solutions. Replace the fuser. Try one or more of the following: MAKE SURE THE PAPER TYPE SETTING...
...possible solutions. IS THE FUSER DEFECTIVE OR WORN? IS THERE TONER IN THE PAPER PATH? If there is excess toner in its original wrapper until you may be able to extend the life of the following : IS A TONER CARTRIDGE DEFECTIVE? MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED... IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray. Replace the toner cartridge. Contact Customer Support. Toner specks These are possible solutions. Replace the fuser. Try one or more of the following: MAKE SURE THE PAPER TYPE SETTING...
User's Guide
Page 155
... OK Unable to connect to a properly grounded outlet. 5 Turn the printer back on. Check that the printer is installed. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to the network, verify that the e-mail server settings are correct, and then press OK to clear the message, and...
... OK Unable to connect to a properly grounded outlet. 5 Turn the printer back on. Check that the printer is installed. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to the network, verify that the e-mail server settings are correct, and then press OK to clear the message, and...
User's Guide
Page 156
... life of the printer is empty. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is too high. The internal temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Wait one . Remove Tape...
... life of the printer is empty. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is too high. The internal temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Wait one . Remove Tape...
User's Guide
Page 161
... place where you may be exhausted. or A4-size plain paper. Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on copied or... clean and dry. 4 Wipe the white underside of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. The specified print cartridge will soon be able to extend the life of the scanner cover...
... place where you may be exhausted. or A4-size plain paper. Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on copied or... clean and dry. 4 Wipe the white underside of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. The specified print cartridge will soon be able to extend the life of the scanner cover...
User's Guide
Page 162
... sides of the printer to lift it down. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace...
... sides of the printer to lift it down. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace...
User's Guide
Page 176
... following: ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 176 IS THE COPY TOO LIGHT OR TOO DARK? Clean the scanner glass...
... following: ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 176 IS THE COPY TOO LIGHT OR TOO DARK? Clean the scanner glass...
User's Guide
Page 181
... appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). Make sure paper is loaded ...Try one or more of the following : IS THERE PAPER IN THE PAPER TRAY(S)? From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly until Admin Menu appears, ...
... appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). Make sure paper is loaded ...Try one or more of the following : IS THERE PAPER IN THE PAPER TRAY(S)? From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly until Admin Menu appears, ...
User's Guide
Page 182
... appears or when the print becomes faded, you want to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to dial. • As an alternative, dial the... 10 seconds, and then turn the printer on. Try one or more of the original document is installed These are possible solutions. IS THE TONER LOW? CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for the number that the quality ...
... appears or when the print becomes faded, you want to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to dial. • As an alternative, dial the... 10 seconds, and then turn the printer on. Try one or more of the original document is installed These are possible solutions. IS THE TONER LOW? CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for the number that the quality ...
User's Guide
Page 186
... more of the following : IS THE TONER SMEARED? Replace the print cartridge. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace...
... more of the following : IS THE TONER SMEARED? Replace the print cartridge. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace...
User's Guide
Page 187
... ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in the tray. Replace the print cartridge. Try one or more of the following : MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK From Print Properties, adjust the Brightness setting... before sending the job to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the fuser. Troubleshooting 187 When Replace Print Cartridge Soon appears or when the print becomes faded, you use it. Try one or more...
... ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in the tray. Replace the print cartridge. Try one or more of the following : MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK From Print Properties, adjust the Brightness setting... before sending the job to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the fuser. Troubleshooting 187 When Replace Print Cartridge Soon appears or when the print becomes faded, you use it. Try one or more...
User's Guide
Page 189
... SETTING Make sure the Paper Size setting matches the paper loaded in the tray. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY...
... SETTING Make sure the Paper Size setting matches the paper loaded in the tray. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY...
User's Guide
Page 190
...-to-back several times to use it. IS THE TRANSFER BELT DEFECTIVE OR WORN? Toner specks These are possible solutions. Replace the transfer belt. Replace the toner cartridge. Troubleshooting 190 DOES THE PRINTER NEED TO BE SERVICED? When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. HAS...
...-to-back several times to use it. IS THE TRANSFER BELT DEFECTIVE OR WORN? Toner specks These are possible solutions. Replace the transfer belt. Replace the toner cartridge. Troubleshooting 190 DOES THE PRINTER NEED TO BE SERVICED? When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. HAS...
User's Guide
Page 203
...The replacement item assumes the remaining warranty period of the Remarketer or Lexmark. Remote technical support is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by a Lexmark warranty, technical support may be available for any maintenance items included ... present proof of original purchase. Notices 203 Limited warranty service The warranty period starts on the date of original purchase as toners and inks), software, or interfaces not furnished by any product. When warranty service involves the exchange of a product or ...
...The replacement item assumes the remaining warranty period of the Remarketer or Lexmark. Remote technical support is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by a Lexmark warranty, technical support may be available for any maintenance items included ... present proof of original purchase. Notices 203 Limited warranty service The warranty period starts on the date of original purchase as toners and inks), software, or interfaces not furnished by any product. When warranty service involves the exchange of a product or ...
User's Guide
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... O OCR, editing document text 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting...
... O OCR, editing document text 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting...
User's Guide
Page 208
...of Memory 154 Network Scan Error, SMTP Connection Failed 155 Non-Genuine Toner Installed 155 NV RAM Error 155 Out of Memory 155 PCL Error 155 Printer Too Hot 155 RAM Error 156 Remove Tape, Cartridge 156 Replace Print Cartridge 156 Replace Black 156 Replace Cyan 156 Replace Fuser Soon 156 Replace...SMTP Server Error 159 Tray is too light 186 repeating defects 184 skewed print 188 solid color pages 190 streaked vertical lines 186 toner rubs off 191 toner specks 190 uneven print density 188 print troubleshooting incorrect margins 188 job takes longer than expected 174 jobs do not print 174 ...
...of Memory 154 Network Scan Error, SMTP Connection Failed 155 Non-Genuine Toner Installed 155 NV RAM Error 155 Out of Memory 155 PCL Error 155 Printer Too Hot 155 RAM Error 156 Remove Tape, Cartridge 156 Replace Print Cartridge 156 Replace Black 156 Replace Cyan 156 Replace Fuser Soon 156 Replace...SMTP Server Error 159 Tray is too light 186 repeating defects 184 skewed print 188 solid color pages 190 streaked vertical lines 186 toner rubs off 191 toner specks 190 uneven print density 188 print troubleshooting incorrect margins 188 job takes longer than expected 174 jobs do not print 174 ...
User's Guide
Page 210
... transfer belt 162 supply information, printing 58 System Settings menu 140 T telecommunication notices 197, 198, 199, 200 toner cartridges ordering 161 Touch Tone dialing mode 95 transfer belt ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray ...print is too dark 187 print is too light 186 repeating defects 184 skewed print 188 solid color pages 190 streaked vertical lines 186 toner rubs off 191 toner specks 190 uneven print density 188 troubleshooting, printer options drawers 183 option not working 182 troubleshooting, scan cannot scan from a computer ...
... transfer belt 162 supply information, printing 58 System Settings menu 140 T telecommunication notices 197, 198, 199, 200 toner cartridges ordering 161 Touch Tone dialing mode 95 transfer belt ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray ...print is too dark 187 print is too light 186 repeating defects 184 skewed print 188 solid color pages 190 streaked vertical lines 186 toner rubs off 191 toner specks 190 uneven print density 188 troubleshooting, printer options drawers 183 option not working 182 troubleshooting, scan cannot scan from a computer ...