Troubleshooting Guide
Page 1
... page breaks occur 1 Make sure the printer is on . The Print dialog appears. 3 Select Print as image. 4 Click OK. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the job. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the same paper size and type. • From Print Properties, change the Paper source to Auto select. • Set Tray Switching to print in Adobe Acrobat. 2 Click the printer icon. Printer control panel display is not turned...
... page breaks occur 1 Make sure the printer is on . The Print dialog appears. 3 Select Print as image. 4 Click OK. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the job. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the same paper size and type. • From Print Properties, change the Paper source to Auto select. • Set Tray Switching to print in Adobe Acrobat. 2 Click the printer icon. Printer control panel display is not turned...
Troubleshooting Guide
Page 4
... any error messages. CHECK THE CABLE CONNECTIONS Make sure the network, parallel, or USB cable is on, and Select Function appears. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is on, and Select Function appears. CHECK THE POWER Make sure the printer is plugged in, the power is securely connected to put the printer in , the power is an analog device. IS THE DOCUMENT LOADED PROPERLY? Solving fax problems Cannot send or receive a fax These are possible solutions. Cannot scan...
... any error messages. CHECK THE CABLE CONNECTIONS Make sure the network, parallel, or USB cable is on, and Select Function appears. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is on, and Select Function appears. CHECK THE POWER Make sure the printer is plugged in, the power is securely connected to put the printer in , the power is an analog device. IS THE DOCUMENT LOADED PROPERLY? Solving fax problems Cannot send or receive a fax These are possible solutions. Cannot scan...
Troubleshooting Guide
Page 6
.... CHECK THE PAPER GUIDES Move the guides in the following : Color misregistration Color has shifted outside of paper you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Try one or more of the following topics may have a printer part that requires adjustment or replacement. 4 Make sure the paper tray closes properly. 5 Close the door. RESET THE PRINTER Turn the printer off. Paper jam message remains after jam is cleared...
.... CHECK THE PAPER GUIDES Move the guides in the following : Color misregistration Color has shifted outside of paper you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Try one or more of the following topics may have a printer part that requires adjustment or replacement. 4 Make sure the paper tray closes properly. 5 Close the door. RESET THE PRINTER Turn the printer off. Paper jam message remains after jam is cleared...
Troubleshooting Guide
Page 9
... color pages These are possible solutions. Replace the toner cartridge. Toner specks These are possible solutions. IS THERE TONER IN THE PAPER PATH? Try one or more of the following : MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray. DOES THE PRINTER NEED TO BE SERVICED? Try one or more of the following : CHECK THE PAPER TYPE SETTING From Print...
... color pages These are possible solutions. Replace the toner cartridge. Toner specks These are possible solutions. IS THERE TONER IN THE PAPER PATH? Try one or more of the following : MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray. DOES THE PRINTER NEED TO BE SERVICED? Try one or more of the following : CHECK THE PAPER TYPE SETTING From Print...
User's Guide
Page 18
.... Control panel item 18 Stop Description Reset the printer when performing an action. 19 Start Press to access the Fax and Email address books. CAUTION-SHOCK HAZARD: Do not use the fax feature during a lightning storm. Other devices (such as a telephone or answering machine) can connect the printer with the alphanumeric keypad. Press to start a copy, scan, or fax job. 20 Error 21 Speed Dial 22 Clear button The red light indicates an error condition. Choosing a fax connection You can be dialed...
.... Control panel item 18 Stop Description Reset the printer when performing an action. 19 Start Press to access the Fax and Email address books. CAUTION-SHOCK HAZARD: Do not use the fax feature during a lightning storm. Other devices (such as a telephone or answering machine) can connect the printer with the alphanumeric keypad. Press to start a copy, scan, or fax job. 20 Error 21 Speed Dial 22 Clear button The red light indicates an error condition. Choosing a fax connection You can be dialed...
User's Guide
Page 62
..., photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Notes: • To cancel the copy function, press Stop at any time. • Print jobs are loading a document into the ADF, adjust the paper guides. 3 From the printer control panel, press Copy. 4 Use the keypad to enter the number of copies. 5 To change the color mode, press Color Mode until the light comes on next to the selection you are interrupted when users make copies. Place these items on the scanner...
..., photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Notes: • To cancel the copy function, press Stop at any time. • Print jobs are loading a document into the ADF, adjust the paper guides. 3 From the printer control panel, press Copy. 4 Use the keypad to enter the number of copies. 5 To change the color mode, press Color Mode until the light comes on next to the selection you are interrupted when users make copies. Place these items on the scanner...
User's Guide
Page 75
... using the Embedded Web Server 1 Open a Web browser. 2 In the address bar, type the IP address of cable. • You reset the printer by turning it off and then back on. 1 Confirm the printer IP Address by printing a configuration page: a Make sure the printer is on the configuration page. 2 Confirm the computer IP Address: Scanning 75 e Locate the IP Address on and Select Function appears. b From the printer control panel, press System. c Press or repeatedly until Configuration appears, and then press OK. Setting...
... using the Embedded Web Server 1 Open a Web browser. 2 In the address bar, type the IP address of cable. • You reset the printer by turning it off and then back on. 1 Confirm the printer IP Address by printing a configuration page: a Make sure the printer is on the configuration page. 2 Confirm the computer IP Address: Scanning 75 e Locate the IP Address on and Select Function appears. b From the printer control panel, press System. c Press or repeatedly until Configuration appears, and then press OK. Setting...
User's Guide
Page 81
... the method for two-sided scanned pages, use the Auto Exposure setting on . 2 Load an original document faceup into the ADF. Customizing the default scan settings from the printer control panel Adjusting the auto exposure of scanned images When using the Address Book or Email Group, press or repeatedly to select the address that was just created. 9 Select the e-mail addresses to be seen on the scanner glass. To prevent this to add additional addresses or groups, and...
... the method for two-sided scanned pages, use the Auto Exposure setting on . 2 Load an original document faceup into the ADF. Customizing the default scan settings from the printer control panel Adjusting the auto exposure of scanned images When using the Address Book or Email Group, press or repeatedly to select the address that was just created. 9 Select the e-mail addresses to be seen on the scanner glass. To prevent this to add additional addresses or groups, and...
User's Guide
Page 122
... Menus list A number of menus are available to make it easy for you to change printer settings: Default Settings Copy Defaults Scan Defaults Fax Defaults Tray Settings Tray 1 (MPT) Tray 2 Tray 3 Information Pages Menu Map Demo Page Configuration PCL Fonts List PS Fonts List Job History Error History Protocol Monitor PCL Macro List Stored Documents Billing Meters Total Impression Color Impression Black Impression Admin Menu Address Book Print Language Network Settings Parallel Settings USB Settings Fax Settings System Settings Maintenance Secure Settings Admin Reports Scan to Email Panel...
... Menus list A number of menus are available to make it easy for you to change printer settings: Default Settings Copy Defaults Scan Defaults Fax Defaults Tray Settings Tray 1 (MPT) Tray 2 Tray 3 Information Pages Menu Map Demo Page Configuration PCL Fonts List PS Fonts List Job History Error History Protocol Monitor PCL Macro List Stored Documents Billing Meters Total Impression Color Impression Black Impression Admin Menu Address Book Print Language Network Settings Parallel Settings USB Settings Fax Settings System Settings Maintenance Secure Settings Admin Reports Scan to Email Panel...
User's Guide
Page 150
.... 3 Check all cable connections. 4 Connect the power cord to decrease the job size. Install or reseat the fuser. Email Login Error, POP3 Login Failed Error 016-505 Press OK The printer failed to log in to the SMTP server. Fuser Error, Error 010-397 Error Code: xx Understanding printer messages 150 Email Login Error, SMTP Login Failed Error 016-507 Press OK The printer failed to log in to send. If the service message appears again, contact Customer Support, and report the message. Increase the Max Email Size setting, and then scan the job again. Fuser CRUM Error...
.... 3 Check all cable connections. 4 Connect the power cord to decrease the job size. Install or reseat the fuser. Email Login Error, POP3 Login Failed Error 016-505 Press OK The printer failed to log in to the SMTP server. Fuser Error, Error 010-397 Error Code: xx Understanding printer messages 150 Email Login Error, SMTP Login Failed Error 016-507 Press OK The printer failed to log in to send. If the service message appears again, contact Customer Support, and report the message. Increase the Max Email Size setting, and then scan the job again. Fuser CRUM Error...
User's Guide
Page 155
... Customer Support, and report the message. Press OK to clear the message, and then cancel the print job and try sending it again. Network Scan Error, SMTP Connection Failed Press OK Unable to connect to a properly grounded outlet. 5 Turn the printer back on. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to the SMTP server. Non-Genuine Toner Installed Error 093...
... Customer Support, and report the message. Press OK to clear the message, and then cancel the print job and try sending it again. Network Scan Error, SMTP Connection Failed Press OK Unable to connect to a properly grounded outlet. 5 Turn the printer back on. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to the SMTP server. Non-Genuine Toner Installed Error 093...
User's Guide
Page 184
You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Repeating defects ) ) ) ) ) ) ) ) These are possible solutions. Try one or more of the following: CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) •...
You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Repeating defects ) ) ) ) ) ) ) ) These are possible solutions. Try one or more of the following: CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) •...
User's Guide
Page 190
...? • Load paper from a fresh package. • Store paper in the tray. DOES THE PRINTER NEED TO BE SERVICED? IS THE TRANSFER BELT DEFECTIVE OR WORN? Troubleshooting 190 Solid color pages These are ready to use it. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing.
...? • Load paper from a fresh package. • Store paper in the tray. DOES THE PRINTER NEED TO BE SERVICED? IS THE TRANSFER BELT DEFECTIVE OR WORN? Troubleshooting 190 Solid color pages These are ready to use it. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing.
User's Guide
Page 205
... fax sending 87 buttons, printer control panel 16 C cables, attaching Ethernet 40 USB 40 calling Customer Support 192 canceling copy job 69 fax job 91 scan job 73 canceling a job from Mac OS X 61 from the printer control panel 60 from Windows desktop 61 from Windows taskbar 61 card stock guidelines 53 checking an unresponsive printer 173 cleaning exterior of the printer 160 scanner glass 161 collating copies 63 color mode setting 84 color saturation adjusting 66 configuration page, printing 58 connecting using RJ11 adapter 19 connecting the printer to Email menu 146 Secure Settings menu...
... fax sending 87 buttons, printer control panel 16 C cables, attaching Ethernet 40 USB 40 calling Customer Support 192 canceling copy job 69 fax job 91 scan job 73 canceling a job from Mac OS X 61 from the printer control panel 60 from Windows desktop 61 from Windows taskbar 61 card stock guidelines 53 checking an unresponsive printer 173 cleaning exterior of the printer 160 scanner glass 161 collating copies 63 color mode setting 84 color saturation adjusting 66 configuration page, printing 58 connecting using RJ11 adapter 19 connecting the printer to Email menu 146 Secure Settings menu...
User's Guide
Page 207
... locking administrator menus 170 scanner 163 Login Error 153 M Magenta - Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Maintenance menu 144 MCU Firmware Error 153 MCU NVRAM Error 153 memory card installing 37 menus Address Book menu 131 Admin Reports menu 146 Billing Meters 131 Copy Defaults 122 diagram of 122 Fax Default Settings 127 Fax Settings menu 136 Information Pages 130 Maintenance menu 144 Network Settings menu 134 Panel Language 147 Parallel Settings menu 136 Print Language menu 132 Scan Defaults 125 Scan to Email menu 146 Secure Settings menu...
... locking administrator menus 170 scanner 163 Login Error 153 M Magenta - Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Maintenance menu 144 MCU Firmware Error 153 MCU NVRAM Error 153 memory card installing 37 menus Address Book menu 131 Admin Reports menu 146 Billing Meters 131 Copy Defaults 122 diagram of 122 Fax Default Settings 127 Fax Settings menu 136 Information Pages 130 Maintenance menu 144 Network Settings menu 134 Panel Language 147 Parallel Settings menu 136 Print Language menu 132 Scan Defaults 125 Scan to Email menu 146 Secure Settings menu...
User's Guide
Page 208
... Print jobs from Windows taskbar 61 Print Language menu 132 print quality cleaning the scanner glass 161 print quality troubleshooting blank pages 189 clipped images 189 color misregistration 184 light colored line, white line, or incorrectly colored line 185 poor transparency quality 188 print irregularities 187 print is too dark 187 print is Missing 159 Wrong Paper Type 159 Yellow - CRUM Error 148 Controller Error 148 CRUM Error 149 Cyan - print job canceling from Mac OS X 61 canceling from Windows desktop 61 canceling from the printer control panel 60 Pulse dialing mode...
... Print jobs from Windows taskbar 61 Print Language menu 132 print quality cleaning the scanner glass 161 print quality troubleshooting blank pages 189 clipped images 189 color misregistration 184 light colored line, white line, or incorrectly colored line 185 poor transparency quality 188 print irregularities 187 print is too dark 187 print is Missing 159 Wrong Paper Type 159 Yellow - CRUM Error 148 Controller Error 148 CRUM Error 149 Cyan - print job canceling from Mac OS X 61 canceling from Windows desktop 61 canceling from the printer control panel 60 Pulse dialing mode...
User's Guide
Page 209
... Unit Soon 157 Replace Yellow 156 reports printing fax reports 93 reports, fax activity adjusting settings 92 Restart Printer, 118-xxx 157 Restart Printer: 116-xxx 157 RJ11 adapter, using 19 S safety information 11 scan compression adjusting 82 scan contrast adjusting 82 Scan Defaults menu 125 scan destination changing 83 Scan Error 157 scan e-mail size changing 83 scan job canceling 73 scan resolution adjusting 82 scan TIFF format changing 83 Scan to Email menu 146 scan troubleshooting cannot scan from a computer 179 partial document or photo scans 179 scan was not successful 177 scanner...
... Unit Soon 157 Replace Yellow 156 reports printing fax reports 93 reports, fax activity adjusting settings 92 Restart Printer, 118-xxx 157 Restart Printer: 116-xxx 157 RJ11 adapter, using 19 S safety information 11 scan compression adjusting 82 scan contrast adjusting 82 Scan Defaults menu 125 scan destination changing 83 Scan Error 157 scan e-mail size changing 83 scan job canceling 73 scan resolution adjusting 82 scan TIFF format changing 83 Scan to Email menu 146 scan troubleshooting cannot scan from a computer 179 partial document or photo scans 179 scan was not successful 177 scanner...
User's Guide
Page 210
... dialing mode 95 transfer belt ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray linking 46 Tray Settings menu Tray 1 (MPT) 128 Tray 2 129 Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color printing 191 online customer support 173 troubleshooting, copy copier does not respond 175 partial document or photo copies 177 poor copy quality 175 poor scanned image quality 178 scanner unit does not close 175 troubleshooting, display display is blank 173 troubleshooting, fax can receive...
... dialing mode 95 transfer belt ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray linking 46 Tray Settings menu Tray 1 (MPT) 128 Tray 2 129 Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color printing 191 online customer support 173 troubleshooting, copy copier does not respond 175 partial document or photo copies 177 poor copy quality 175 poor scanned image quality 178 scanner unit does not close 175 troubleshooting, display display is blank 173 troubleshooting, fax can receive...
Quick Reference
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... 1 Make sure the printer is on and is connected to a working phone line. 2 Place the first page facedown on one page, select Yes. Sending a fax using the ADF 1 Make sure the printer is on and is connected to a working phone line. 2 Load an original document faceup, short edge first into the ADF. appears. When finished, choose No, and then press Function appears. Printing Secure Print jobs from Windows 1 With a document open, click File ª Print. 2 Click Properties, Preferences, Options, or Setup. 3 Adjust the settings...
... 1 Make sure the printer is on and is connected to a working phone line. 2 Place the first page facedown on one page, select Yes. Sending a fax using the ADF 1 Make sure the printer is on and is connected to a working phone line. 2 Load an original document faceup, short edge first into the ADF. appears. When finished, choose No, and then press Function appears. Printing Secure Print jobs from Windows 1 With a document open, click File ª Print. 2 Click Properties, Preferences, Options, or Setup. 3 Adjust the settings...
Quick Reference
Page 5
... the password, enter the Password set in the Secure Print dialog of the Basic tab of Print Properties. Warning-Potential Damage: Do not use household cleaners or detergents, as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. Note: The white plastic input guides are located on the scanner cover underneath the ADF on the display, and the remaining buffered pages are clean...
... the password, enter the Password set in the Secure Print dialog of the Basic tab of Print Properties. Warning-Potential Damage: Do not use household cleaners or detergents, as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. Note: The white plastic input guides are located on the scanner cover underneath the ADF on the display, and the remaining buffered pages are clean...