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Question posted by irowse on April 10th, 2012

Em - Jam At Tray 1 Open Door A. No Paper Jam - Message Repeats Tray 2 Works Ok

Lexmark X 560n Error message Jam at Tray 1. Open Door A. When opened there is no paper jammed in system. On closing door A and starting up again the printer goes ok until the paper lift lever lifts the edge of the paper then the proces stops and the message repeats itself each time. There is no visible obstruction anywhere in the system. Printing from tray 2 works ok. Can you advise the problem and how to rectify it

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Answer #1: Posted by LexmarkListens on April 10th, 2012 8:38 AM

This answer was accepted by the poster of the original question.

LexmarkListens

Member since:
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If you continue to experience the same problem even after removing the paper, I would suggest you replace the printers' Roller paper feed and the Separator pad.

For further assistance, please contact Lexmark Technical Support.

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

Answer #2: Posted by LexmarkListens on April 10th, 2012 8:38 AM

LexmarkListens

Member since:
July 1st, 2011

Points: 1,410,540

100
points

If you continue to experience the same problem even after removing the paper, I would suggest you replace the printers' Roller paper feed and the Separator pad.

For further assistance, please contact Lexmark Technical Support.

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

Related Lexmark X560n Manual Pages

Clearing Jams Guide - Page 1

..., see the setup documentation. Roll Open Door A 3 Jam at Duplexer Open Door A Lift Belt Unit 4 Jam at Tray 3 Open Tray 3 Open Door A 5 Jam at Tray 2 Open Tray 2 Open Door A 6 Jam at Reg. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at Tray 1 appears. 1 Pull the jammed paper out of injury from the tray. Make sure the stack height does...

Clearing Jams Guide - Page 4

... it . 4 Pull the jam straight out. 3 Align the tray, and insert it. 4 Push the release button, and gently lower the front door. You may have to reach far under the printer to cool before touching it straight out. • Jams behind the tray area. • Jams in the tray-Locate the single piece of paper lying on the bottom...

Clearing Jams Guide - Page 6

... a hot component, allow the surface to locate the jam, as shown in the following illustration. Pull the jam straight out. 4 Push the release button, and gently lower the front door. You may have to reach far under the printer to cool before touching it. 5 Remove any jammed paper from inside the printer. 3 Align the tray, and insert it. 6

Troubleshooting Guide - Page 5

... the desired country or region appears, and then press OK. 6 Press or repeatedly until Yes appears, and then press OK. There may disrupt fax transmissions. Try one page at a time. Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are possible solutions. DO YOU HAVE VOICE MAIL...

Troubleshooting Guide - Page 6

...the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly until Maintenance appears, and then press OK. 4 Press or repeatedly until Adjust ColorRegi appears, and then press OK. 5 Press or repeatedly until Auto Correct appears, and then press OK. 6 Press or press OK. Paper jam message remains after jam is cleared The paper path...

User's Guide - Page 7

...Setting the delayed start time...97 Customizing the fax settings for an individual fax job 97 Clearing jams 98 Avoiding jams...98 Understanding jam messages and locations...98 Clearing Tray 1 (MPT) jams...100 Clearing Tray 2 jams...104 Clearing Tray 3 jams...109 Clearing jams in the fuser...113 Clearing jams in the duplex unit...116 Clearing jams in the ADF...119 Understanding printer menus 122...

User's Guide - Page 9

...175 Copier does not respond ...175 Scanner unit does not close...175 Poor copy quality...175 Partial document or photo copies......quits after it is installed 182 Drawers...183 Solving paper feed problems...183 Paper frequently jams ...183 Paper jam message remains after jam is cleared ...183 Solving print quality problems...184 Repeating defects...184 Color misregistration...184 Light colored line,...

User's Guide - Page 50

... as well as non-recycled paper. Lexmark has found no blanket statement can be made that recycled paper produced by major mills in the direction of feed Recycled paper, paper of lower weight ( However, no reason to discourage the use in laser (electrophotographic) printers. Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled...

User's Guide - Page 98

... jam messages and locations Open doors and covers, and remove trays to access jam locations. To resolve any jam message, you avoid jams: • Use only recommended paper or specialty media. Clearing jams Avoiding jams The following hints can help you must clear all printer cables are attached correctly. For more information, see the Card Stock & Label Guide available on the Lexmark...

User's Guide - Page 99

...duplex unit 4 Jam at Tray 3 Open Tray 3 Open Door A Optional 550-sheet tray (Tray 3) 5 Jam at Tray 2 Open Tray 2 Open Door A Standard tray (Tray 2) 6 Jam at Tray 1 Check Tray 1 Open Door A Multipurpose Feeder (Tray 1) 7 Jam at Reg. 7 1 2 6 3 5 4 Jam message Area name 1 Jam at Exit Open Door A Fuser top 2 Jam at Scanner ADF tray Open ADF Cover R and Remove Paper Turn the Green...

User's Guide - Page 106

... a hot component, allow the surface to locate the jam, as shown in the following illustration. CAUTION-HOT SURFACE: To reduce the risk of the tray housing. Pull the jam straight out. 3 Align the tray, and insert it . Clearing jams 106 You may have to reach far under the printer to cool before touching it . 4 Push the...

User's Guide - Page 110

... a hot component, allow the surface to locate the jam, as shown in the following illustration. CAUTION-HOT SURFACE: To reduce the risk of the tray housing. Clearing jams 110 Pull the jam straight out. 3 Align the tray, and insert it . You may have to reach far under the printer to cool before touching it . 4 Push the...

User's Guide - Page 152

.... Contact your system support person for authorization. Roll, Open Door A Paper is jammed inside Tray 2. Understanding printer messages 152 Clear the paper path to use the printer. Invalid User Error 016-757 Press OK The last person who sent a job to the printer is not authorized to resume printing. Limit Exceeded Error 016-759 Press OK The user has exceeded the limit on the...

User's Guide - Page 155

... cancel the print job and try sending it again. Press OK to a properly grounded outlet. 5 Turn the printer back on. Remove the print cartridge, and then install a supported one. Understanding printer messages 155 NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check...

User's Guide - Page 159

... Tray 2 or Tray 3 is jammed inside the printer. 4 Close the scanner cover. 5 Turn the printer back on the SMTP server. Insert the specified tray into the printer. Press OK to resume printing. Wrong Paper Type Open Door A Remove Paper & Set Paper Type Paper is missing. Understanding printer messages 159 SMTP Server Error Error 016-766 Press OK An error occurred on . If the message...

User's Guide - Page 163

... all print cartridges. Remove the printer from the wall outlet. - Maintaining the printer 163 Remove and store all cords and cables from the printer. - Unplug the power cord from the optional 550-sheet drawer (if installed). - Locking the scanner 1 Open the scanner cover. Warning-Potential Damage: Damage to lift the printer. • Before moving is not...

User's Guide - Page 183

...paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. 5 Close the door. Try one or more information, see the chapter about paper and specialty media guidelines. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from the entire paper path, and then close any open doors. CHECK THE PAPER...

User's Guide - Page 207

..., arrow 16 Limit Exceeded 152 linking trays 46 Load Tray 153 loading 550-sheet tray 44 standard tray 44 Tray 1 (MPT) 42 locking administrator menus 170 scanner 163 Login Error 153 M Magenta - Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Maintenance menu 144 MCU Firmware Error 153 MCU NVRAM Error 153 memory card installing 37 menus...

User's Guide - Page 208

... 61 canceling from the printer control panel 60 Pulse dialing mode 95 R RAM Error 156 Index 208 Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Disabled Func 149 Door A Open, Close Door A 149 Duplexer Error 149 Email Error, Invalid POP3 Server 149 Email Error, Invalid SMTP Server 149 Email Login Error 149 Email Login Error, POP3 Login Failed 150...

User's Guide - Page 210

... fax has poor print quality 182 troubleshooting, paper feed message remains after jam is cleared 183 troubleshooting, print incorrect margins 188 job takes longer than expected 174 jobs do not print 174 multiple-language PDFs do not print 173 paper curl 190 paper frequently jams 183 tray linking does not work 174 unexpected page breaks occur 175 troubleshooting...