User's Guide
Page 8
... lit ...128 Software does not install...129 Page does not print...130 Solving printer communication problems ...131 Understanding Warning levels ...132 Removing and reinstalling the software ...132 Enabling the USB port...132 Print troubleshooting...133 Improving print quality ...133 Poor text and graphic... in graphics or solid black areas ...143 Checking the printer status...143 Checking printer readiness ...144 Settings are not saved...145 Checking the Spool Settings for banner printing ...145 Resolving font problems...145 Printer is busy printing another job ...145 Ready or Busy Printing...
... lit ...128 Software does not install...129 Page does not print...130 Solving printer communication problems ...131 Understanding Warning levels ...132 Removing and reinstalling the software ...132 Enabling the USB port...132 Print troubleshooting...133 Improving print quality ...133 Poor text and graphic... in graphics or solid black areas ...143 Checking the printer status...143 Checking printer readiness ...144 Settings are not saved...145 Checking the Spool Settings for banner printing ...145 Resolving font problems...145 Printer is busy printing another job ...145 Ready or Busy Printing...
User's Guide
Page 9
...not print ...149 Printer is trying to print to File ...149 Printer cannot communicate with computers over peer-to-peer network 149 Printer is not able to communicate with the computer 151 Problems when copying, scanning, or faxing ...151 Wrong printer is attached...151 Updating the printer software ...151 Bidirectional...clear and avoid paper jams...154 Paper jam in the Automatic Document Feeder (ADF)...154 Paper jam in the printer...155 Paper jam in the paper support...156 Paper or specialty media misfeeds...156 Printer does not feed paper, envelopes, or specialty media 157 Banner paper jams ...
...not print ...149 Printer is trying to print to File ...149 Printer cannot communicate with computers over peer-to-peer network 149 Printer is not able to communicate with the computer 151 Problems when copying, scanning, or faxing ...151 Wrong printer is attached...151 Updating the printer software ...151 Bidirectional...clear and avoid paper jams...154 Paper jam in the Automatic Document Feeder (ADF)...154 Paper jam in the printer...155 Paper jam in the paper support...156 Paper or specialty media misfeeds...156 Printer does not feed paper, envelopes, or specialty media 157 Banner paper jams ...
User's Guide
Page 10
...176 PictBridge communications error...176 Please remove camera to use your memory card...176 Some photos removed from card by host...176 Problems reading the memory card...176 Error messages on the computer screen...177 Clearing error messages...177 Left/Right Cartridge Missing...177 ...Communication not available...177 General Printing Problem ...178 Ink Low ...178 Out of Memory...178 Out of Paper...178 Fixing a printing failure...178 Unsupported file types found on the printer display...171 Alignment Error...172 Cartridge Error (1102, 1203, 1204,...
...176 PictBridge communications error...176 Please remove camera to use your memory card...176 Some photos removed from card by host...176 Problems reading the memory card...176 Error messages on the computer screen...177 Clearing error messages...177 Left/Right Cartridge Missing...177 ...Communication not available...177 General Printing Problem ...178 Ink Low ...178 Out of Memory...178 Out of Paper...178 Fixing a printing failure...178 Unsupported file types found on the printer display...171 Alignment Error...172 Cartridge Error (1102, 1203, 1204,...
User's Guide
Page 14
... the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Select Lexmark Solution Center. your printer) • Troubleshooting problems with the other information Comprehensive Version will be installed. You can also find this document on your desktop, follow • Faxing...
... the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Select Lexmark Solution Center. your printer) • Troubleshooting problems with the other information Comprehensive Version will be installed. You can also find this document on your desktop, follow • Faxing...
User's Guide
Page 25
... to the printer. 2 Memory card slots Insert a memory card. 3 Control panel Operate the printer. 23 Discard or recycle the alignment page. Setting up the printer 25 Notes:... • The alignment page may differ from the one shown. • Streaks on page 37. 4 Paper exit tray Hold paper as it exits. 5 Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF. 6 Automatic Document Feeder (ADF... A4-size documents. 7 Automatic Document Feeder (ADF) exit tray Hold paper as it exits from the ADF. 8 Paper guide Keep paper straight when feeding...
... to the printer. 2 Memory card slots Insert a memory card. 3 Control panel Operate the printer. 23 Discard or recycle the alignment page. Setting up the printer 25 Notes:... • The alignment page may differ from the one shown. • Streaks on page 37. 4 Paper exit tray Hold paper as it exits. 5 Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF. 6 Automatic Document Feeder (ADF... A4-size documents. 7 Automatic Document Feeder (ADF) exit tray Hold paper as it exits from the ADF. 8 Paper guide Keep paper straight when feeding...
User's Guide
Page 30
... jack. If problems occur, see "Setup Troubleshooting" on page 35 Receive both incoming voice messages and "Connecting to other telecommunications devices in your home (such as telephones or answering machines) may not work. You can connect the printer to an answering...telephone wall jack" on page 31 Setting up the printer. Note: The printer is necessary for the proper functioning of the printer. Equipment • The printer • A telephone cord • The printer • A telephone • Two telephone cords • The printer • A telephone • An answering machine...
... jack. If problems occur, see "Setup Troubleshooting" on page 35 Receive both incoming voice messages and "Connecting to other telecommunications devices in your home (such as telephones or answering machines) may not work. You can connect the printer to an answering...telephone wall jack" on page 31 Setting up the printer. Note: The printer is necessary for the proper functioning of the printer. Equipment • The printer • A telephone cord • The printer • A telephone • Two telephone cords • The printer • A telephone • An answering machine...
User's Guide
Page 45
... and order new print cartridges. Print projects such as printing photographs, troubleshooting printing problems, and installing and maintaining supplies. Troubleshooting • Learn tips about the current status. • Solve printer problems. • View ink levels and order new print cartridges. Print, scan, ...banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark X5400 Series. 2 Select Solution Center. Click Fax History and Settings To Set printer fax settings for: • Dialing and Sending • Ringing and ...
... and order new print cartridges. Print projects such as printing photographs, troubleshooting printing problems, and installing and maintaining supplies. Troubleshooting • Learn tips about the current status. • Solve printer problems. • View ink levels and order new print cartridges. Print, scan, ...banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark X5400 Series. 2 Select Solution Center. Click Fax History and Settings To Set printer fax settings for: • Dialing and Sending • Ringing and ...
User's Guide
Page 46
...printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off : 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark... X5400 Series. 3 Click Solution Center. 4 Click Advanced. 5 Click Printing Status. 6 Select or clear Play voice notification for printing events. 7 Click OK. Setting up the printer 46 For your computer. Security Information Third-party ...
...printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off : 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark... X5400 Series. 3 Click Solution Center. 4 Click Advanced. 5 Click Printing Status. 6 Select or clear Play voice notification for printing events. 7 Click OK. Setting up the printer 46 For your computer. Security Information Third-party ...
User's Guide
Page 131
... sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Solving printer communication problems The printer and the computer cannot exchange data. Troubleshooting 131 For more information, see "Bidirectional communication is not established" on page 152. RECONNECT POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove...
... sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Solving printer communication problems The printer and the computer cannot exchange data. Troubleshooting 131 For more information, see "Bidirectional communication is not established" on page 152. RECONNECT POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove...
User's Guide
Page 133
... USB port is a heavier weight or bright white. Print troubleshooting Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Improving print quality These are not compatible with this type of the following: CHECK PAPER • Use the appropriate paper for best results use Lexmark ...If you want appears. 6 Press . Your print cartridges are possible solutions. For more of paper. • Use a paper that is enabled. Did you find the problem? Do not use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper.
... USB port is a heavier weight or bright white. Print troubleshooting Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Improving print quality These are not compatible with this type of the following: CHECK PAPER • Use the appropriate paper for best results use Lexmark ...If you want appears. 6 Press . Your print cartridges are possible solutions. For more of paper. • Use a paper that is enabled. Did you find the problem? Do not use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper.
User's Guide
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...: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on the screen Check the following. See the program documentation for the next time you...the document to fix these problems, and then save the changes for more information. Colors on printout are faded or differ from colors on either of the print cartridges, the ink level is low. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may change with ...
...: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on the screen Check the following. See the program documentation for the next time you...the document to fix these problems, and then save the changes for more information. Colors on printout are faded or differ from colors on either of the print cartridges, the ink level is low. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may change with ...
User's Guide
Page 142
...; Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 If the Printer Status is printing data faster than the computer can send it. Vertical straight lines are not able to clean the print...and dark print, it is : • Cannot Communicate, the problem could be hardware or printer software settings. • Ready or Busy Printing, the problem may need to change the printer software settings, or the problem may be that the printer and the computer are not smooth ADJUST THE QUALITY/SPEED SETTINGS ...
...; Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 If the Printer Status is printing data faster than the computer can send it. Vertical straight lines are not able to clean the print...and dark print, it is : • Cannot Communicate, the problem could be hardware or printer software settings. • Ready or Busy Printing, the problem may need to change the printer software settings, or the problem may be that the printer and the computer are not smooth ADJUST THE QUALITY/SPEED SETTINGS ...
User's Guide
Page 144
...IT PROPERLY LOADED? Install a new cartridge. When you think you have solved the problem, test the solution by sending a document to print. IS THERE A PROBLEM WITH THE CONNECTIONS? Checking printer readiness The printer may not be ready to print. If it says Offline, right-click the ... Printing. • The printer icon says Ready. Windows 2000 users only 1 Click Start Settings Printers. 2 Right-click the Lexmark X5400 Series icon. 3 Make sure: • Set as Default Printer is selected. • Pause Printing is not selected. • Use Printer Offline is not, right-...
...IT PROPERLY LOADED? Install a new cartridge. When you think you have solved the problem, test the solution by sending a document to print. IS THERE A PROBLEM WITH THE CONNECTIONS? Checking printer readiness The printer may not be ready to print. If it says Offline, right-click the ... Printing. • The printer icon says Ready. Windows 2000 users only 1 Click Start Settings Printers. 2 Right-click the Lexmark X5400 Series icon. 3 Make sure: • Set as Default Printer is selected. • Pause Printing is not selected. • Use Printer Offline is not, right-...
User's Guide
Page 145
...substitute different fonts. Try one or more information. Verify that you press to select a setting, an * appears next to fix these problems, and then save the changes for banner printing Banner printing is turned off. Most programs do not print a stretched or resized font... font selection box. Troubleshooting 145 SAVE SETTINGS If you have the right settings selected. 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark X5400 Series icon. 3 Select Properties. 4 Click the Advanced tab. 5 At the bottom of the Advanced tab, click Print ...
...substitute different fonts. Try one or more information. Verify that you press to select a setting, an * appears next to fix these problems, and then save the changes for banner printing Banner printing is turned off. Most programs do not print a stretched or resized font... font selection box. Troubleshooting 145 SAVE SETTINGS If you have the right settings selected. 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark X5400 Series icon. 3 Select Properties. 4 Click the Advanced tab. 5 At the bottom of the Advanced tab, click Print ...
User's Guide
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...Setup. 3 From the Quality/Copies tab, make changes as the Printer Status on the Status tab of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 From the Maintenance tab,...page. 5 Compare the printed page to the image displayed on . If it prints correctly, the problem may be with the program you are open. Next, test the solution by the USB symbol. IS THE PROBLEM WITH THE PROGRAM? Printing a test page 1 Do one of the Solution Center while you are ...
...Setup. 3 From the Quality/Copies tab, make changes as the Printer Status on the Status tab of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 From the Maintenance tab,...page. 5 Compare the printed page to the image displayed on . If it prints correctly, the problem may be with the program you are open. Next, test the solution by the USB symbol. IS THE PROBLEM WITH THE PROGRAM? Printing a test page 1 Do one of the Solution Center while you are ...
User's Guide
Page 147
..., print a test page. 1 Click Programs or All Programs Lexmark X5400 Series. 2 Click Lexmark Solution Center. 3 Click the Maintenance tab. 4 Click Print a test page. The problem may not be with the cable connections. MAKE SURE THE STICKER AND TAPE... ARE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit. 2 Remove the print cartridges from the bottom and back of the following: MAKE SURE THE PRINTER...
..., print a test page. 1 Click Programs or All Programs Lexmark X5400 Series. 2 Click Lexmark Solution Center. 3 Click the Maintenance tab. 4 Click Print a test page. The problem may not be with the cable connections. MAKE SURE THE STICKER AND TAPE... ARE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit. 2 Remove the print cartridges from the bottom and back of the following: MAKE SURE THE PRINTER...
User's Guide
Page 148
... proper communication. If there is damaged The printer cable must be a problem with the performance of the computer is marked by port. . page 148. Plug the long, flat end of the printer. Troubleshooting 148 No Yes Disconnect the printer from the computer. 5 Connect the printer USB cable to the printer. 6 Press to the computer. MAKE SURE THE...
... proper communication. If there is damaged The printer cable must be a problem with the performance of the computer is marked by port. . page 148. Plug the long, flat end of the printer. Troubleshooting 148 No Yes Disconnect the printer from the computer. 5 Connect the printer USB cable to the printer. 6 Press to the computer. MAKE SURE THE...
User's Guide
Page 151
...the printer name. 10 Click OK. Problems when copying, scanning, or faxing Close other software Close all programs not being used. The new port is not able to communicate with the arrows in , and the light is on the Ports tab, and then click Apply. Wrong printer is attached The printer ... computer is placed in the upper left corner of the scanner glass. • Place the item you want to exchange data. Updating the printer software The printer software needs to be updated to a lower value 1 Load an original document facedown on the scanner glass? • Make sure the original...
...the printer name. 10 Click OK. Problems when copying, scanning, or faxing Close other software Close all programs not being used. The new port is not able to communicate with the arrows in , and the light is on the Ports tab, and then click Apply. Wrong printer is attached The printer ... computer is placed in the upper left corner of the scanner glass. • Place the item you want to exchange data. Updating the printer software The printer software needs to be updated to a lower value 1 Load an original document facedown on the scanner glass? • Make sure the original...
User's Guide
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... RECEIVING POWER If the button is connected to an external print server, the problem may be receiving power. • Plug the printer into an electrical outlet. The USB port on . 3 Click Install. 4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Plug the long..., flat end of the USB cable into the back of the printer. 3 Check that the USB cable is not damaged and that best describes the problem. • Print is on the back of light and dark print • Page ...
... RECEIVING POWER If the button is connected to an external print server, the problem may be receiving power. • Plug the printer into an electrical outlet. The USB port on . 3 Click Install. 4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Plug the long..., flat end of the USB cable into the back of the printer. 3 Check that the USB cable is not damaged and that best describes the problem. • Print is on the back of light and dark print • Page ...
User's Guide
Page 168
... setting. 1 Listen for a dial tone. Troubleshooting 168 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been a problem with the quality of the telephone line connection. CHECK INK Check the ink levels, and install a new print cartridge if necessary. If you hear a ...dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone. 2 From the control panel, press Fax Mode. 3 Press . 4 ...
... setting. 1 Listen for a dial tone. Troubleshooting 168 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been a problem with the quality of the telephone line connection. CHECK INK Check the ink levels, and install a new print cartridge if necessary. If you hear a ...dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone. 2 From the control panel, press Fax Mode. 3 Press . 4 ...