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Lexmark X5495 Support Question

Lexmark X5495 Support Question

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Question posted by eamcarter on July 8th, 2011

X5495 Printer Driver From Lexmark Site Not Installing Correctly, Windows Vista .

Hi, I have a Lexmark X5495 and Windows Vista family version on a desktop. The printer is connected via usb, and always worked perfectly, pre-virus, but then I got a trojan or some other virus and had to re-install all the non-factory software, including the printer driver. The computer is clean, I've scanned it thoroughly with AVG. I downloaded the printer driver directly from the Lexmark site. I have downloaded, uninstalled and re-downloaded it twice now, and each time I get the same problem. At the end of the installation process, vista tells me that "the driver has not installed correctly" and that the second element, I think called configuration control(?) was displaced or removed by user or something similar. I am not aware of having clicked on anything of the kind, just followed the installation procedure page by page. Vista recognises that the Lexmark is connected when I re-boot, but comes up with a window telling me that there is no driver for this new hardware. It does not "see" the printer in the control panel, however, nor is the X5495 listed as a printer in the "add printer" drop-down list in the control panel printer section. In the Productivity suite, if I click on "printer status and maintenance", it tells me that "the item that you requested requires a product that has been moved or deleted". The driver shows in the programs list of control panel but something is obviously not right. Can anyone help, please? I am at the outer limits of my minimal technical ability and have no idea how to fix this. And I need to use the printer urgently to scan children's drawings for emailing to waiting, seriously ill grandparents... Thank you in advance for any help.

Current Answers

Answer #1: Posted by LexmarkListens on July 8th, 2011 12:45 PM
This answer was accepted by the poster of the original question.
LexmarkListens

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Please verify the version of your Vista system(32 bit or 64 bit) you have to make sure to download the correct version. Right click on the downloaded installer and select run as admin.


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Related Lexmark X5495 Manual Pages

User's Guide - Page 14

... on your desktop, follow • Faxing (if supported by your printer) If the link to find The User's Guide: Comprehensive Version gives you When you install the printer software, the User's Guide: instructions for using the printer and other software, if your printer connects to a computer. 1 Do one of the following : • In Windows Vista, click . • In Windows XP and...
User's Guide - Page 32

... without using a computer. 1 Make sure you have a telephone cord and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the printer. 3 Connect the other end of the printer. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to the EXT port of...
User's Guide - Page 42

...) The XML Paper Specification (XPS) driver is an optional printer driver designed to the Lexmark Web site at www.lexmark.com. 2 From the home page, navigate through the menu selection, and then click Drivers & Downloads. 3 Choose the printer and the printer driver for Windows Vista users. Installing the printer software Using the installation software CD (Windows users only) Using the CD that...
User's Guide - Page 49

... printer to the printer. Add printers Specify remote subnets that is already installed on the keypad of names will open with software that may have the Configuration Utility automatically search to my computer. 2 Create and enter a 4-digit number. Windows XP or 2000 users only 1 Click Start ΠSettings ΠPrinters or Printers and Faxes. 2 Right-click the Lexmark...
User's Guide - Page 132

Most major functions will not continue. If the software still does not install correctly, visit our Web site at www.lexmark.com to use the printer, you may not work , but you may need to remove and reinstall the printer software. 1 Click Programs or All Programs ŒLexmark X5400 Series. 2 Select Uninstall. 3 Follow the instructions on the computer screen...
User's Guide - Page 135

... YOU USE PHOTO PAPER Borderless printing requires photo paper. REMOVING AND REINSTALLING THE SOFTWARE Software may not be installed correctly. CHECK PAPER CONDITION Use only new, unwrinkled paper. MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING 1 From the software application, click File ΠPrint. 2 Click Properties, Preferences, Options, or Setup. 3 Click Paper...
User's Guide - Page 149

... to the printer connected to the computer, first make sure the printer is not being held or paused. For more of the following : MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER Try printing a test page. Printer cannot communicate with a USB cable to the printer. • The printer is shown as Shared in the Printers folder (Windows Vista) or Printers and Faxes...
User's Guide - Page 151

... communicate with the computer The printer and computer are not able to exchange data. The installation screen appears. Is the original document loaded correctly on the scanner glass? &#... you want to run properly. 1 Start Windows. 2 When the desktop appears, insert the software CD for help attaching the printer. Wrong printer is attached The printer attached to a lower value 1 Load an...
User's Guide - Page 40

... printers connected to network" PIN when you want to narrow your search to your computer. If you install the printer software... for the first time. Choose this name when you control the sending of your computer. 5 Click Save. Selecting printers that can scan to your computer. You can also change it as needed . 1 From the Finder desktop, double-click the Lexmark...
User's Guide - Page 48

... as a telephone, an answering machine, or a computer modem. Note: The printer is required. You can be successfully attached to pass through the printer, as a DSL filter) is an analog device that works best when directly connected to send and receive faxes. "Connecting to a computer with equipment such as the power supply cord or telephone, during a lightning...
User's Guide - Page 117

... appears. Use Shared A list of printers, choose the printer that you want to your computer and all printers detected on the local network. It lists all printers connected to use . c From the list of all available and shared printers appears in the Printer Name window. To do this Available printers A list of printers, choose the printer that you want to use...
User's Guide - Page 119

... routers connected together for individual devices to assign themselves a unique IP address. Most networks use DHCP to automatically assign an IP address. The Network Selection sheet appears. Many networks have both wired and wireless devices. The Network Selection sheet can print or scan using this Lexmark Setup Assistant (during setup) a Install the printer software. Networking...
User's Guide - Page 120

... computer screen. • You do not know the IP address of the print server, consult the person who set up and working properly, and that all relevant devices are installing your network printer for use any IP address that use Mac OS X version 10.3 or later use . For more information on your keyboard. If multiple...
User's Guide - Page 121

... print server. Networking the printer 121 Note: Windows users should see the Windows documentation for using network adapters • Make sure the adapter connections are secure. • ...information on adding a network printer connected to complete network printer configuration. 5 Click Show All, and then click Sharing. 6 From the Services tab, select Windows Sharing. Finding your MAC ...
User's Guide - Page 131

...1 From the Finder desktop, double-click the Lexmark X5400 Series folder. • Loading paper 2 Double-click the printer Help icon. • Printing • Working with photos • Scanning (if supported by your printer) • Making copies (if supported by your printer) • Faxing (if supported by your printer) • Maintaining the printerConnecting the printer to...
User's Guide - Page 137

...PAPER CORRECTLY Remove the paper from the CD-ROM drive. 4 Restart the computer. 5 When the desktop appears, reinsert the printer software CD. CHECK INK Check the ink levels, and install ...printer family. f Select the file you want to download, and then follow the directions on page 175. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to turn the printer...
User's Guide - Page 139

... selecting the correct USB mode. Test page does not print These are possible solutions. REINSTALL THE SOFTWARE 1 Uninstall the printer software, and then reinstall it is displayed, see "Removing and reinstalling the software" on page 175. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for drivers or downloads...
User's Guide - Page 144

...Envelopes • Iron-on transfers Note: Transparencies may not be installed correctly. Troubleshooting 144 REMOVING AND REINSTALLING THE SOFTWARE Software may take up ... . Try one or more of the page These are working with the following : CHECK MINIMUM PRINT SETTINGS Unless you ...Format for best results use Lexmark photo papers. REMOVE SHEETS AS THEY ARE PRINTED To avoid ink smudging...
Fax Guide - Page 12

... to attach the printer to a computer, but you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a telephone, an answering machine, or a computer modem. Receive both incoming voice messages and "Connecting to a computer with equipment such as a DSL filter) is an analog device that works best when directly connected to a telephone" on...
Fax Guide - Page 42

...install the software. UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software, and then reinstall it. In Windows ...install correctly, visit our Web site at www.lexmark.com to check for the latest software. 1 In all countries or regions except the United States, select your country or region. 2 Click the links for drivers or downloads. 3 Select your printer family. 4 Select your printer...

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