User's Guide
Page 6
... the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer from the...
... the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer from the...
User's Guide
Page 94
Understanding printer messages List of status and error messages Toner Empty: Replace Toner The specified toner cartridge is answering a fax call. ADF Cover Open: Close ADF Cover Close the ADF cover to Small Paper Small paper sizes are not supported for the ... signal. Awaiting Redial The printer is preparing to resume printing. Wait for copy jobs. Cannot Copy: Cancel 2in1/4in1-Copy to clear. Remove the specified cartridge, and then install a new one. Cover Open: Close Front Cover Close the front door to clear. The fax number will be redialed. Wait for the...
Understanding printer messages List of status and error messages Toner Empty: Replace Toner The specified toner cartridge is answering a fax call. ADF Cover Open: Close ADF Cover Close the ADF cover to Small Paper Small paper sizes are not supported for the ... signal. Awaiting Redial The printer is preparing to resume printing. Wait for copy jobs. Cannot Copy: Cancel 2in1/4in1-Copy to clear. Remove the specified cartridge, and then install a new one. Cover Open: Close Front Cover Close the front door to clear. The fax number will be redialed. Wait for the...
User's Guide
Page 96
... Life: Replace PF Kit The paper feed roller and separator pad in the Machine Settings menu or Print Properties to resume printing. Missing: Install Toner The specified toner cartridge is loaded in Tray 1. No Response A signal from what is missing. Load the specified tray with the correct paper type, or change the paper...
... Life: Replace PF Kit The paper feed roller and separator pad in the Machine Settings menu or Print Properties to resume printing. Missing: Install Toner The specified toner cartridge is loaded in Tray 1. No Response A signal from what is missing. Load the specified tray with the correct paper type, or change the paper...
User's Guide
Page 98
... Note: Repeat this message first appears. TX Comm Error An outgoing fax transmission error has occurred. An unsupported paper size is missing. The specified toner cartridge can print approximately 100-125 pages, depending on the coverage of color "x"-K (black), M (magenta),Y (yellow), or C (cyan)-will soon ... and/or Tray 2 is loaded in the tray. If it is saving power while it waits for the message to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Wait for the next print job. Warming up Wait for the message to clear. Resend the fax. ...
... Note: Repeat this message first appears. TX Comm Error An outgoing fax transmission error has occurred. An unsupported paper size is missing. The specified toner cartridge can print approximately 100-125 pages, depending on the coverage of color "x"-K (black), M (magenta),Y (yellow), or C (cyan)-will soon ... and/or Tray 2 is loaded in the tray. If it is saving power while it waits for the message to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Wait for the next print job. Warming up Wait for the message to clear. Resend the fax. ...
User's Guide
Page 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
User's Guide
Page 106
...: Part name Cyan High Yield Toner Cartridge Part number C500H2CG For printer(s) C500/X500/X502 Magenta High Yield Toner Cartridge C500S2MG C500/X500/X502 106 13 Install the toner cartridges one at a time. 14 Close the front door. 15 Turn the printer on. Ordering toner cartridges When Toner Low appears, order the specified new toner cartridge(s). The toner cartridge(s) of the toner color, after the message...
...: Part name Cyan High Yield Toner Cartridge Part number C500H2CG For printer(s) C500/X500/X502 Magenta High Yield Toner Cartridge C500S2MG C500/X500/X502 106 13 Install the toner cartridges one at a time. 14 Close the front door. 15 Turn the printer on. Ordering toner cartridges When Toner Low appears, order the specified new toner cartridge(s). The toner cartridge(s) of the toner color, after the message...
User's Guide
Page 107
... printer when you set it safely. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer(s) C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 Ordering a fuser When Fuser Life: Replace Fuser appears, replace the...
... printer when you set it safely. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer(s) C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 Ordering a fuser When Fuser Life: Replace Fuser appears, replace the...
User's Guide
Page 119
... continue printing. Scanner unit does not close Make sure there are possible solutions. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to extend the life of the following : Are there any...display? Poor copy quality These are possible solutions. Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). 119 Check the power Make sure the printer is plugged in print These are no obstructions: 1 Lift the scanner unit. 2 Remove...
... continue printing. Scanner unit does not close Make sure there are possible solutions. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to extend the life of the following : Are there any...display? Poor copy quality These are possible solutions. Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). 119 Check the power Make sure the printer is plugged in print These are no obstructions: 1 Lift the scanner unit. 2 Remove...
User's Guide
Page 125
...in Fax mode. Ask the person who sent you the fax to redistribute toner. 3 Reinsert the cartridge(s) and continue printing. There may be able to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to : •... the control panel, press to put the printer in the upper left corner. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to dial. • As an alternative, dial the telephone ...
...in Fax mode. Ask the person who sent you the fax to redistribute toner. 3 Reinsert the cartridge(s) and continue printing. There may be able to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to : •... the control panel, press to put the printer in the upper left corner. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to dial. • As an alternative, dial the telephone ...
User's Guide
Page 127
...more of the following topics may have a printer part that requires adjustment or replacement. Try one color and multiple times on a page Replace the toner cartridge if the defects occur every 35 mm (1.38 in the following : Check the paper Use recommended paper and other specialty media. Repeating defects These... see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in the tray or on . Check to high humidity? ...
...more of the following topics may have a printer part that requires adjustment or replacement. Try one color and multiple times on a page Replace the toner cartridge if the defects occur every 35 mm (1.38 in the following : Check the paper Use recommended paper and other specialty media. Repeating defects These... see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in the tray or on . Check to high humidity? ...
User's Guide
Page 128
... one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge. Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ... ABCDE Color has shifted outside of the following: Clean the dust-proof glass The dust-proof glass may be dirty. Is a photodeveloper cartridge defective? Smeared vertical print 128 Light colored line, white line, or incorrectly colored line These are possible solutions.
... one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge. Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ... ABCDE Color has shifted outside of the following: Clean the dust-proof glass The dust-proof glass may be dirty. Is a photodeveloper cartridge defective? Smeared vertical print 128 Light colored line, white line, or incorrectly colored line These are possible solutions.
User's Guide
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.... 3 Remove the photodeveloper cartridge. 4 Remove any loose paper from the photodeveloper cartridge housing. 5 Install the photodeveloper cartridge. 6 Close the top cover, and then close the scanner unit. Try feeding from the photodeveloper cartridge housing. Is a toner cartridge defective? Replace the fuser.... Along with the smeared print, there may not occur if there is no paper jammed behind the photodeveloper cartridge. Is the fuser defective or worn?...
.... 3 Remove the photodeveloper cartridge. 4 Remove any loose paper from the photodeveloper cartridge housing. 5 Install the photodeveloper cartridge. 6 Close the top cover, and then close the scanner unit. Try feeding from the photodeveloper cartridge housing. Is a toner cartridge defective? Replace the fuser.... Along with the smeared print, there may not occur if there is no paper jammed behind the photodeveloper cartridge. Is the fuser defective or worn?...
User's Guide
Page 130
...becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to Windows users only. Replace the toner cartridge. Try one or more of the following : Has the ... loaded in the tray. Note: Repeat this procedure multiple times until you use it. Is a toner cartridge defective? Note: This solution applies to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Make sure the Media Type setting matches the paper loaded in the tray From...
...becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to Windows users only. Replace the toner cartridge. Try one or more of the following : Has the ... loaded in the tray. Note: Repeat this procedure multiple times until you use it. Is a toner cartridge defective? Note: This solution applies to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Make sure the Media Type setting matches the paper loaded in the tray From...
User's Guide
Page 131
...is too dark These are possible solutions. Gray background ABCDE ABCDE ABCDE A toner cartridge is set to Transparency From Print Properties, change the Media Type setting to Windows users only. Is a toner cartridge defective? Try one or more of the following : Make sure the Color... Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to extend the life of the following...
...is too dark These are possible solutions. Gray background ABCDE ABCDE ABCDE A toner cartridge is set to Transparency From Print Properties, change the Media Type setting to Windows users only. Is a toner cartridge defective? Try one or more of the following : Make sure the Color... Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to extend the life of the following...
User's Guide
Page 132
...ABCDE ABCDE These are using paper that meets the printer specifications. 132 Replace the toner cartridge. Is the photodeveloper cartridge defective? If so, move the guides in the tray. Replace the photodeveloper cartridge. Skewed print Check the paper guides Move the guides in the tray to the ... are possible solutions. Try one or more of the following : Is the photodeveloper cartridge defective? Check the paper Make sure you are possible solutions. Try one or more of the following : Is a toner cartridge defective? Ghost images These are set for the size loaded.
...ABCDE ABCDE These are using paper that meets the printer specifications. 132 Replace the toner cartridge. Is the photodeveloper cartridge defective? If so, move the guides in the tray. Replace the photodeveloper cartridge. Skewed print Check the paper guides Move the guides in the tray to the ... are possible solutions. Try one or more of the following : Is the photodeveloper cartridge defective? Check the paper Make sure you are possible solutions. Try one or more of the following : Is a toner cartridge defective? Ghost images These are set for the size loaded.
User's Guide
Page 133
... : Check the paper guides Move the guides in the tray From Print Properties, change the Media Type setting to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray.... Remove the packaging materials from the toner cartridge and reinstall it For more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to match the paper loaded in the...
... : Check the paper guides Move the guides in the tray From Print Properties, change the Media Type setting to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray.... Remove the packaging materials from the toner cartridge and reinstall it For more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to match the paper loaded in the...
User's Guide
Page 134
... path, contact Customer Support. 134 Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to be serviced? Replace the toner cartridge. Toner specks These are possible solutions. Replace the fuser. Solid color pages ...loaded in the tray From Print Properties, change the Media Type setting to use it. Does the printer need to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Is the fuser defective or worn? Try one or more of the following : Make sure the...
... path, contact Customer Support. 134 Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to be serviced? Replace the toner cartridge. Toner specks These are possible solutions. Replace the fuser. Solid color pages ...loaded in the tray From Print Properties, change the Media Type setting to use it. Does the printer need to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Is the fuser defective or worn? Try one or more of the following : Make sure the...
User's Guide
Page 147
...Tray 1 73 involving Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38... 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of...OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
...Tray 1 73 involving Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38... 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of...OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
User's Guide
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...Page 97 Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 ... 37 standard tray converting to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142...
...Page 97 Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 ... 37 standard tray converting to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142...
User's Guide
Page 150
toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines ... light 130 repeating defects 127 skewed print 132 smeared vertical print 128 solid color pages 134 streaked horizontal lines 129 streaked vertical lines 129 toner rubs off 135 toner specks 134 uneven print density 132 troubleshooting, printer options drawers 126 option not working 126 troubleshooting, scan cannot scan from a computer 122 partial...
toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines ... light 130 repeating defects 127 skewed print 132 smeared vertical print 128 solid color pages 134 streaked horizontal lines 129 streaked vertical lines 129 toner rubs off 135 toner specks 134 uneven print density 132 troubleshooting, printer options drawers 126 option not working 126 troubleshooting, scan cannot scan from a computer 122 partial...