User's Guide
Page 6
... the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer from the...
... the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer from the...
User's Guide
Page 94
... Paper Small paper sizes are supported. Cannot Copy: Cancel Copy to clear the message. Understanding printer messages List of status and error messages Toner Empty: Replace Toner The specified toner cartridge is answering a fax call. Wait for the message to resume printing. Busy After a fax number was dialed, the printer received a busy signal. Answering...
... Paper Small paper sizes are supported. Cannot Copy: Cancel Copy to clear the message. Understanding printer messages List of status and error messages Toner Empty: Replace Toner The specified toner cartridge is answering a fax call. Wait for the message to resume printing. Busy After a fax number was dialed, the printer received a busy signal. Answering...
User's Guide
Page 96
... is loaded in Tray 1. Load Tray 1 with the specified paper type. Install the specified toner cartridge. The fax number will be redialed. OPC Exhausted: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. Replace the paper feed roller and separator pad for the message...
... is loaded in Tray 1. Load Tray 1 with the specified paper type. Install the specified toner cartridge. The fax number will be redialed. OPC Exhausted: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. Replace the paper feed roller and separator pad for the message...
User's Guide
Page 98
... Correct Paper Not all paper sizes are exhausted. Toner Error: Install Supported Toner Cartridge An invalid toner cartridge is full or missing. Install a new transfer belt. Waste Pack Full The waste toner bottle is installed. If it is saving power ... specified toner cartridge can print approximately 100-125 pages, depending on the coverage of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Remove the toner cartridge, and...
... Correct Paper Not all paper sizes are exhausted. Toner Error: Install Supported Toner Cartridge An invalid toner cartridge is full or missing. Install a new transfer belt. Waste Pack Full The waste toner bottle is installed. If it is saving power ... specified toner cartridge can print approximately 100-125 pages, depending on the coverage of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Remove the toner cartridge, and...
User's Guide
Page 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
User's Guide
Page 106
... cartridge(s). The toner cartridge(s) of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Ordering supplies To order supplies in your printer are: Part name Cyan High Yield Toner Cartridge Part number C500H2CG For printer(s) C500/X500/X502 Magenta High Yield Toner Cartridge C500S2MG C500/X500...
... cartridge(s). The toner cartridge(s) of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Ordering supplies To order supplies in your printer are: Part name Cyan High Yield Toner Cartridge Part number C500H2CG For printer(s) C500/X500/X502 Magenta High Yield Toner Cartridge C500S2MG C500/X500...
User's Guide
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... When Waste Pack Full: Replace Waste Toner Pack appears, order a replacement waste toner bottle. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer(s) C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 Ordering a fuser When Fuser...
... When Waste Pack Full: Replace Waste Toner Pack appears, order a replacement waste toner bottle. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer(s) C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 C500/X500/X502 Ordering a fuser When Fuser...
User's Guide
Page 119
... , and Ready appears. Poor copy quality These are possible solutions. Clear any error messages. Is the toner low? When Toner Low appears or when the print becomes faded, follow these steps to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Check the power Make sure the printer is on the display? Scanner unit does...
... , and Ready appears. Poor copy quality These are possible solutions. Clear any error messages. Is the toner low? When Toner Low appears or when the print becomes faded, follow these steps to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Check the power Make sure the printer is on the display? Scanner unit does...
User's Guide
Page 125
... been a problem with the quality of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge(s) and continue printing. When Toner Low appears or when you experience faded print,...the upper left corner. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Can receive but not send faxes...
... been a problem with the quality of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge(s) and continue printing. When Toner Low appears or when you experience faded print,...the upper left corner. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Can receive but not send faxes...
User's Guide
Page 127
... see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in its original wrapper until you solve print quality problems. If these... message remains after jam is cleared The paper path is not too much paper in .). Try one color and multiple times on a page Replace the toner cartridge if the defects occur every 35 mm (1.38 in the paper tray Make sure the stack of the following : Check the paper Use recommended paper...
... see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in its original wrapper until you solve print quality problems. If these... message remains after jam is cleared The paper path is not too much paper in .). Try one color and multiple times on a page Replace the toner cartridge if the defects occur every 35 mm (1.38 in the paper tray Make sure the stack of the following : Check the paper Use recommended paper...
User's Guide
Page 128
.... Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge. Replace the toner cartridge causing the line. Smeared vertical print 128 Light colored line, white line, or incorrectly colored line These are possible solutions. Is...
.... Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge. Replace the toner cartridge causing the line. Smeared vertical print 128 Light colored line, white line, or incorrectly colored line These are possible solutions. Is...
User's Guide
Page 129
... sounds coming from another tray. Streaked horizontal lines ABCDE ABCDE ABCDE These are possible solutions. Replace the toner cartridge causing the streaks. 129 Try one or more of the following : Is the toner smeared? Replace the toner cartridge causing the line. Along with the smeared print, there may not occur if there is no paper...
... sounds coming from another tray. Streaked horizontal lines ABCDE ABCDE ABCDE These are possible solutions. Replace the toner cartridge causing the streaks. 129 Try one or more of the following : Is the toner smeared? Replace the toner cartridge causing the line. Along with the smeared print, there may not occur if there is no paper...
User's Guide
Page 130
...the print remains faded, and then replace the toner cartridge(s). Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Note: Repeat this ...fresh package. • Store paper in the tray. Check the paper Avoid textured paper with rough finishes. 130 Is a toner cartridge defective? Print is too light These are possible solutions. Try one or more of the following : Has the paper absorbed moisture due...
...the print remains faded, and then replace the toner cartridge(s). Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Note: Repeat this ...fresh package. • Store paper in the tray. Check the paper Avoid textured paper with rough finishes. 130 Is a toner cartridge defective? Print is too light These are possible solutions. Try one or more of the following : Has the paper absorbed moisture due...
User's Guide
Page 131
... these steps to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Is the toner low? Replace the toner cartridge. Note: This solution applies to Transparency. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and...recommended by the printer manufacturer. Replace the fuser. Is a toner cartridge defective? Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). Print is poor These are possible solutions. Transparency print ...
... these steps to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Is the toner low? Replace the toner cartridge. Note: This solution applies to Transparency. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and...recommended by the printer manufacturer. Replace the fuser. Is a toner cartridge defective? Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). Print is poor These are possible solutions. Transparency print ...
User's Guide
Page 132
Try one or more of the following : Is a toner cartridge defective? Is the photodeveloper cartridge defective? Replace the photodeveloper cartridge. If so, move the guides in the tray. Check the paper Make sure you are possible solutions. Incorrect margins Check to see if the...guides Move the guides in the tray. Uneven print density ABCDE ABCDE ABCDE These are using paper that meets the printer specifications. 132 Replace the toner cartridge. Ghost images These are set for a different paper size than what is loaded in the tray to the correct positions for the size loaded....
Try one or more of the following : Is a toner cartridge defective? Is the photodeveloper cartridge defective? Replace the photodeveloper cartridge. If so, move the guides in the tray. Check the paper Make sure you are possible solutions. Incorrect margins Check to see if the...guides Move the guides in the tray. Uneven print density ABCDE ABCDE ABCDE These are using paper that meets the printer specifications. 132 Replace the toner cartridge. Ghost images These are set for a different paper size than what is loaded in the tray to the correct positions for the size loaded....
User's Guide
Page 133
.... Remove the packaging materials from the toner cartridge and reinstall it For more of the following : Is the toner low? Is the toner cartridge defective or empty? Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to... Size setting matches the paper loaded in the tray From Print Properties, change the Media Type setting to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Blank pages These are possible solutions. Try one or more information, see the setup documentation...
.... Remove the packaging materials from the toner cartridge and reinstall it For more of the following : Is the toner low? Is the toner cartridge defective or empty? Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to... Size setting matches the paper loaded in the tray From Print Properties, change the Media Type setting to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. Blank pages These are possible solutions. Try one or more information, see the setup documentation...
User's Guide
Page 134
...are possible solutions. Does the printer need to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. When Toner Low appears or when the print becomes faded, follow these steps to extend the life of the following : Is a toner cartridge defective? Is the fuser defective or worn? Contact... are possible solutions. Solid color pages These are ready to use it. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to be serviced? Has the paper absorbed moisture due to...
...are possible solutions. Does the printer need to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. When Toner Low appears or when the print becomes faded, follow these steps to extend the life of the following : Is a toner cartridge defective? Is the fuser defective or worn? Contact... are possible solutions. Solid color pages These are ready to use it. Try one or more of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to be serviced? Has the paper absorbed moisture due to...
User's Guide
Page 147
...Tray 1 73 involving Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38... 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of...OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
...Tray 1 73 involving Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38... 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of...OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
User's Guide
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...Page 97 Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 ... 37 standard tray converting to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142...
...Page 97 Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 ... 37 standard tray converting to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142...
User's Guide
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toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines ... light 130 repeating defects 127 skewed print 132 smeared vertical print 128 solid color pages 134 streaked horizontal lines 129 streaked vertical lines 129 toner rubs off 135 toner specks 134 uneven print density 132 troubleshooting, printer options drawers 126 option not working 126 troubleshooting, scan cannot scan from a computer 122 partial...
toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines ... light 130 repeating defects 127 skewed print 132 smeared vertical print 128 solid color pages 134 streaked horizontal lines 129 streaked vertical lines 129 toner rubs off 135 toner specks 134 uneven print density 132 troubleshooting, printer options drawers 126 option not working 126 troubleshooting, scan cannot scan from a computer 122 partial...