User's Guide
Page 5
... Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...186 Solving copy problems...189 Solving scanner problems...192 Solving fax problems...194 Solving option... problems...197 Solving paper feed problems...198 Solving print quality problems...199 Embedded Web Server does not open...208 Contacting Customer Support...209 Notices 210 Product information...210 ...
... Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...186 Solving copy problems...189 Solving scanner problems...192 Solving fax problems...194 Solving option... problems...197 Solving paper feed problems...198 Solving print quality problems...199 Embedded Web Server does not open...208 Contacting Customer Support...209 Notices 210 Product information...210 ...
User's Guide
Page 138
...the paper source for separator sheets Note: Tray 1 (standard tray) is useful when printing transparencies or inserting blank pages in a document for each copy of a print job if Collation is set of printed pages, such as after all page 1's, all page 2's, and so on the ...Specifies how the page images appear on . • Between Jobs inserts a blank sheet between print jobs. • Between Pages inserts a blank sheet between each print job Note: 1 is the factory default setting. Specifies whether blank pages are inserted Notes: • None is the factory default setting. •...
...the paper source for separator sheets Note: Tray 1 (standard tray) is useful when printing transparencies or inserting blank pages in a document for each copy of a print job if Collation is set of printed pages, such as after all page 1's, all page 2's, and so on the ...Specifies how the page images appear on . • Between Jobs inserts a blank sheet between print jobs. • Between Pages inserts a blank sheet between each print job Note: 1 is the factory default setting. Specifies whether blank pages are inserted Notes: • None is the factory default setting. •...
User's Guide
Page 176
...door of these possibilities, turn the printer off, wait for the message to clear. Wait for the message to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or ... plugged into the outlet is working. • The printer is turned on . Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. This often fixes the problem. Turn the printer off, wait about 10 seconds, and then turn...
...door of these possibilities, turn the printer off, wait for the message to clear. Wait for the message to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or ... plugged into the outlet is working. • The printer is turned on . Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. This often fixes the problem. Turn the printer off, wait about 10 seconds, and then turn...
User's Guide
Page 190
... CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the copy darkness setting. 3 Close the... scanner cover. For more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines...
... CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the copy darkness setting. 3 Close the... scanner cover. For more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines...
User's Guide
Page 200
The print quality test pages print. 6 Press the arrow buttons until Prt Quality Pgs appears, and then press . Blank pages These are possible solutions. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable... and then press . Characters have jagged or uneven edges These are possible solutions. Try one or more of the following : CHECK THE PRINT QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. MAKE SURE ...
The print quality test pages print. 6 Press the arrow buttons until Prt Quality Pgs appears, and then press . Blank pages These are possible solutions. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable... and then press . Characters have jagged or uneven edges These are possible solutions. Try one or more of the following : CHECK THE PRINT QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. MAKE SURE ...
User's Guide
Page 229
... Type changing name 53 Custom Types menu 114 D date and time setting 93 Default Source menu 109 Defragmenting Flash 176 directory list printing 66 display troubleshooting display is blank 176 display shows only diamonds 176 display, printer control panel 16 distinctive ring service connecting to 85 DO NOT TOUCH Reading flash data...
... Type changing name 53 Custom Types menu 114 D date and time setting 93 Default Source menu 109 Defragmenting Flash 176 directory list printing 66 display troubleshooting display is blank 176 display shows only diamonds 176 display, printer control panel 16 distinctive ring service connecting to 85 DO NOT TOUCH Reading flash data...
User's Guide
Page 231
... 153 photos copying 70 PostScript menu 141 Power Saver 178 adjusting 37 print job canceling from Macintosh 67 canceling from printer control panel 67 canceling from Windows 67 print quality cleaning the scanner glass 146 print quality test pages printing 66 print quality troubleshooting blank pages 200 characters have jagged edges 200 clipped images 201 ghost...
... 153 photos copying 70 PostScript menu 141 Power Saver 178 adjusting 37 print job canceling from Macintosh 67 canceling from printer control panel 67 canceling from Windows 67 print quality cleaning the scanner glass 146 print quality test pages printing 66 print quality troubleshooting blank pages 200 characters have jagged edges 200 clipped images 201 ghost...
User's Guide
Page 233
...191 poor copy quality 190 poor scanned image quality 193 scanner unit does not close 189 unable to pause print job to make copies 192 troubleshooting, display display is blank 176 display shows only diamonds 176 troubleshooting, fax blocking junk faxes 101 caller ID is not shown 194... page breaks occur 189 troubleshooting, print quality blank pages 200 characters have jagged edges 200 clipped images 201 ghost images 201 gray background 201 poor transparency quality 206 print is too dark 203 print is too light 204 print quality test pages 199 skewed print 205 solid black streaks 208 solid...
...191 poor copy quality 190 poor scanned image quality 193 scanner unit does not close 189 unable to pause print job to make copies 192 troubleshooting, display display is blank 176 display shows only diamonds 176 troubleshooting, fax blocking junk faxes 101 caller ID is not shown 194... page breaks occur 189 troubleshooting, print quality blank pages 200 characters have jagged edges 200 clipped images 201 ghost images 201 gray background 201 poor transparency quality 206 print is too dark 203 print is too light 204 print quality test pages 199 skewed print 205 solid black streaks 208 solid...
Embedded Web Server Administrator's Guide
Page 22
... the operator panel of 128 characters, except where noted. 4 Click Submit. Leave this field blank to RFC 2459. Note: Leave this field blank to use the domain name for the device. • Organization Name-Type the name of the company or organization .... Note: All fields accept a maximum of the device. 1 From the Embedded Web Server Home screen, browse to Settings ª Security ª Confidential Print Setup. 2 Select an option for the device (128-character maximum). Setting certificate defaults Administrators can : • Delete-Remove a previously stored certificate. •...
... the operator panel of 128 characters, except where noted. 4 Click Submit. Leave this field blank to RFC 2459. Note: Leave this field blank to use the domain name for the device. • Organization Name-Type the name of the company or organization .... Note: All fields accept a maximum of the device. 1 From the Embedded Web Server Home screen, browse to Settings ª Security ª Confidential Print Setup. 2 Select an option for the device (128-character maximum). Setting certificate defaults Administrators can : • Delete-Remove a previously stored certificate. •...
Embedded Web Server Administrator's Guide
Page 27
... changes as well as 0.0.0.0). Setting up SNMP Simple Network Management Protocol (SNMP) is public). 5 To facilitate the automatic installation of the blank IP address entries (shown as device monitoring, type an SNMPPv3 Read/Write User name and Password in the appropriate fields. 4 To allow ... values. Setting SNMP Traps After configuring SNMP Version 1, 2c or SNMP Version 3, you can further customize which authentication method will cause the print server to reset. Using security features in the Embedded Web Server 27 SNMP Version 1, 2c 1 From the Embedded Web Server Home screen,...
... changes as well as 0.0.0.0). Setting up SNMP Simple Network Management Protocol (SNMP) is public). 5 To facilitate the automatic installation of the blank IP address entries (shown as device monitoring, type an SNMPPv3 Read/Write User name and Password in the appropriate fields. 4 To allow ... values. Setting SNMP Traps After configuring SNMP Version 1, 2c or SNMP Version 3, you can further customize which authentication method will cause the print server to reset. Using security features in the Embedded Web Server 27 SNMP Version 1, 2c 1 From the Embedded Web Server Home screen,...
Technical Reference
Page 12
...matches the requested size. Tray selected with tray operators = Supported X = Not supported Printer models Operator Tray selected (corresponding image X264dn, X363dn, X364dn, X463de, X464de, X466de, size is fed from this tray. • The printer checks the value of a page sent from the new ... from the multipurpose feeder for all other papers. • If the paper source is changed before the back side of a duplexed page prints, a blank back page prints, the paper source changes, and the information for envelopes in .) X X paper a3tray tray with A3-size paper X X PostScript (...
...matches the requested size. Tray selected with tray operators = Supported X = Not supported Printer models Operator Tray selected (corresponding image X264dn, X363dn, X364dn, X463de, X464de, X466de, size is fed from this tray. • The printer checks the value of a page sent from the new ... from the multipurpose feeder for all other papers. • If the paper source is changed before the back side of a duplexed page prints, a blank back page prints, the paper source changes, and the information for envelopes in .) X X paper a3tray tray with A3-size paper X X PostScript (...
Service Manual
Page 4
...," wrinkles, stacks poorly, or curls 2-33 USB port service check 2-33 Networking service check 2-34 Print quality service checks 2-36 Blank page 2-36 Black page 2-37 Heavy background 2-37 Partial blank image/white spots (no repeating pattern 2-38 Variation in image density horizontally across page 2-38 Poor fusing... or bands 2-39 Toner on back of page 2-39 Solving print quality problems 2-40 Printhead service check 2-43 Transfer roll service check 2-43 Tray 2 service check 2-44 840.xx service check 2-44 Black or blank page copy service check 2-46 CCD service check 2-46 Flatbed ...
...," wrinkles, stacks poorly, or curls 2-33 USB port service check 2-33 Networking service check 2-34 Print quality service checks 2-36 Blank page 2-36 Black page 2-37 Heavy background 2-37 Partial blank image/white spots (no repeating pattern 2-38 Variation in image density horizontally across page 2-38 Poor fusing... or bands 2-39 Toner on back of page 2-39 Solving print quality problems 2-40 Printhead service check 2-43 Transfer roll service check 2-43 Tray 2 service check 2-44 840.xx service check 2-44 Black or blank page copy service check 2-46 CCD service check 2-46 Flatbed ...
Service Manual
Page 39
... Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL Emul Menu Font Source Font Name Pitch Symbol Set Orientation...
... Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL Emul Menu Font Source Font Name Pitch Symbol Set Orientation...
Service Manual
Page 58
.... See "Operator panel service check" on page 2-32. See "Media never picks" on page 2-31. See "Solving print quality problems" on page 2-40. Blank page. See"Fuser service check" on page 2-29 or "Solving print quality problems" on page 2-40. 2-24 Service Manual See "Paper feed service checks" on page 2-33. See "USB...
.... See "Operator panel service check" on page 2-32. See "Media never picks" on page 2-31. See "Solving print quality problems" on page 2-40. Blank page. See"Fuser service check" on page 2-29 or "Solving print quality problems" on page 2-40. 2-24 Service Manual See "Paper feed service checks" on page 2-33. See "USB...
Service Manual
Page 59
...connection with another fax machine. during a scan. Machine dials a number but jams in ADF. check their machine. Incoming fax has blank spaces or poor quality. 1. Check the MFP print quality by making a copy. 5. See "Format Fax Storage" on page 2-49. See "ADF paper jam service check" on... error See "840.xx service check" on page 2-55. See "Fax reception service check" on page 2-44. Diagnostics information 2-25 The print cartridge may be empty. Document feeds, but fails to make a The other fax machine may be turned off. No dial tone See "Modem...
...connection with another fax machine. during a scan. Machine dials a number but jams in ADF. check their machine. Incoming fax has blank spaces or poor quality. 1. Check the MFP print quality by making a copy. 5. See "Format Fax Storage" on page 2-49. See "ADF paper jam service check" on... error See "840.xx service check" on page 2-55. See "Fax reception service check" on page 2-44. Diagnostics information 2-25 The print cartridge may be empty. Document feeds, but fails to make a The other fax machine may be turned off. No dial tone See "Modem...
Service Manual
Page 70
...right of dots displays, and then release. Using print quality test pages To help evaluate print quality. To print the print quality test pages: 1. Hold and down until the first row of the transfer roll gear. • If there is blank. 2. e. The message CONFIG MENU displays. f.... Check the lens and opening may allow light to help isolate print quality problems, like streaking, print test pages using the print quality test pages. d. 7013-XXX Print quality service checks Note: Ensure the ...
...right of dots displays, and then release. Using print quality test pages To help evaluate print quality. To print the print quality test pages: 1. Hold and down until the first row of the transfer roll gear. • If there is blank. 2. e. The message CONFIG MENU displays. f.... Check the lens and opening may allow light to help isolate print quality problems, like streaking, print test pages using the print quality test pages. d. 7013-XXX Print quality service checks Note: Ensure the ...
Service Manual
Page 75
... Diagnostics information 2-41 Media designed for copiers gives the best quality. • Replace the toner cartridge. • The print cartridge may be out of paper. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500...off and back on. • With the printer off the page. If clear, then check for copiers gives the best quality fusing. 7013-XXX Print quality problems (continued) Problem Toner smears or rubs off , check the printhead beam path. Replace the cartridge. • There may be a ...
... Diagnostics information 2-41 Media designed for copiers gives the best quality. • Replace the toner cartridge. • The print cartridge may be out of paper. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500...off and back on. • With the printer off the page. If clear, then check for copiers gives the best quality fusing. 7013-XXX Print quality problems (continued) Problem Toner smears or rubs off , check the printhead beam path. Replace the cartridge. • There may be a ...
Service Manual
Page 80
... the error return? Did this step with a few copy jobs. is running. See "Controller board removal" on page 4-24. Is it blank or black? Properly connect the ribbon cable to step 2. The voltage should measure +24V AC. Is the copy an ADF scan? Is voltage...step 3. Is the cable connected? to J2. See "Flatbed removal" on the controller board? 7013-XXX Black or blank page copy service check Step 1 2 3 4 5 6 Questions / actions Yes No Print a menu page, or a page from the host. See "Networking service Is the page black? Properly connect the...
... the error return? Did this step with a few copy jobs. is running. See "Controller board removal" on page 4-24. Is it blank or black? Properly connect the ribbon cable to step 2. The voltage should measure +24V AC. Is the copy an ADF scan? Is voltage...step 3. Is the cable connected? to J2. See "Flatbed removal" on the controller board? 7013-XXX Black or blank page copy service check Step 1 2 3 4 5 6 Questions / actions Yes No Print a menu page, or a page from the host. See "Networking service Is the page black? Properly connect the...
Service Manual
Page 245
...cover 4-18 procedures 4-2 reports 3-27 event log 3-27 menu settings page 3-27 Print Quality Pages 3-26 Quick Test (duplex) 3-9 S safety information v-xv safety ..., curls 2-33 print quality 2-36 black page 2-37 blank page 2-36 heavy background 2-37 image density 2-38 light print 2-39 partial blank image 2-38 poor... fusing of image 2-38 toner on back of page 2-39 white or black lines 2-39 printhead 2-43 scanner, fax, copy 840xx error check 2-44 ADF cover open 2-48 ADF duplex service check 2-51 ADF feed errors 2-50 ADF paper am 2-49 black page or blank...
...cover 4-18 procedures 4-2 reports 3-27 event log 3-27 menu settings page 3-27 Print Quality Pages 3-26 Quick Test (duplex) 3-9 S safety information v-xv safety ..., curls 2-33 print quality 2-36 black page 2-37 blank page 2-36 heavy background 2-37 image density 2-38 light print 2-39 partial blank image 2-38 poor... fusing of image 2-38 toner on back of page 2-39 white or black lines 2-39 printhead 2-43 scanner, fax, copy 840xx error check 2-44 ADF cover open 2-48 ADF duplex service check 2-51 ADF feed errors 2-50 ADF paper am 2-49 black page or blank...