Technical Reference
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Retry? 3-70 Reattach Bins 3-68 Reattach Envelope Feeder 3-68 Reattach MP Feeder 3-68 Reattach Output Bin 3-68 Replace Fuser 3-70 Replace PC Kit 3-69 Replace PC Kit To Continue 3-69 Replace Toner Cartridge 3-69 Replace Toner Cartridge To Continue 3-69 Replace Transfer Kit 3-...3-65 53 Unformatted Flash 3-64, 3-66 54 Network x Software Error 3-65 54 Par x ENA Connection Lost 3-65 54 Parallel Error 3-63 54 Ser x Fax Connection Lost 3-65 54 Serial Option 1 Error 3-63 54 Serial Option x Error 3-65 54 Standard Serial Error 3-63 54 Std Network Software Error 3-63 54 Std Par ENA Connection Lost 3-64 54...
Retry? 3-70 Reattach Bins 3-68 Reattach Envelope Feeder 3-68 Reattach MP Feeder 3-68 Reattach Output Bin 3-68 Replace Fuser 3-70 Replace PC Kit 3-69 Replace PC Kit To Continue 3-69 Replace Toner Cartridge 3-69 Replace Toner Cartridge To Continue 3-69 Replace Transfer Kit 3-...3-65 53 Unformatted Flash 3-64, 3-66 54 Network x Software Error 3-65 54 Par x ENA Connection Lost 3-65 54 Parallel Error 3-63 54 Ser x Fax Connection Lost 3-65 54 Serial Option 1 Error 3-63 54 Serial Option x Error 3-65 54 Standard Serial Error 3-63 54 Std Network Software Error 3-63 54 Std Par ENA Connection Lost 3-64 54...
Service Manual
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... xix Preface xxiv General Information 1-1 Options 1-2 Maintenance Approach 1-3 Tools Required for Service 1-3 Acronyms 1-4 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Status Screens 2-24 User Attendance Messages 2-29 Power-On Self Test (POST 2-41 Symptom Tables 2-42 Service Checks 2-...Duplex Option Service Check 2-53 Envelope Feeder Option Service Check 2-56 Fan Service Check 2-63 Cold Fuser Service Check 2-65 Hot Fuser Service Check 2-67 Fuser Solenoid Service Check 2-68 Input Sensor Service Check 2-68 Input Tray(s) Option Service Check 2-69 ...
... xix Preface xxiv General Information 1-1 Options 1-2 Maintenance Approach 1-3 Tools Required for Service 1-3 Acronyms 1-4 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Status Screens 2-24 User Attendance Messages 2-29 Power-On Self Test (POST 2-41 Symptom Tables 2-42 Service Checks 2-...Duplex Option Service Check 2-53 Envelope Feeder Option Service Check 2-56 Fan Service Check 2-63 Cold Fuser Service Check 2-65 Hot Fuser Service Check 2-67 Fuser Solenoid Service Check 2-68 Input Sensor Service Check 2-68 Input Tray(s) Option Service Check 2-69 ...
Service Manual
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... not be installed. 2. Diagnostic Information 2-3 This error may help diagnose fuser failure. 925 Fuser Error 1. Use of lamp that the fuser is below temperature when printing. Go to the "Cold Fuser Service Check" on page 2-65. Check the fuser lamp for this fuser. The hot roll may help diagnose fuser failure. 922 Fuser Error Fuser failed to ensure it is installed. Indicates...
... not be installed. 2. Diagnostic Information 2-3 This error may help diagnose fuser failure. 925 Fuser Error 1. Use of lamp that the fuser is below temperature when printing. Go to the "Cold Fuser Service Check" on page 2-65. Check the fuser lamp for this fuser. The hot roll may help diagnose fuser failure. 922 Fuser Error Fuser failed to ensure it is installed. Indicates...
Service Manual
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4069-5XX/7XX Base Printer Sub Error Codes Each status byte has a different level of troubleshooting value for each area of...84 xx 01 x1 This code indicates that might cause the paper to remain over the input sensor. First 6 Bytes Sub Error Code Data - The flag should operate freely. *Check for any value. These status bytes are designed to arrive at the...actuating the input sensor. The following table displays up to 8 status bytes of the transfer plate and input to the fuser for correct operation. Note: xx can be used to help isolate paper jams and paper feed problems in the base ...
4069-5XX/7XX Base Printer Sub Error Codes Each status byte has a different level of troubleshooting value for each area of...84 xx 01 x1 This code indicates that might cause the paper to remain over the input sensor. First 6 Bytes Sub Error Code Data - The flag should operate freely. *Check for any value. These status bytes are designed to arrive at the...actuating the input sensor. The following table displays up to 8 status bytes of the transfer plate and input to the fuser for correct operation. Note: xx can be used to help isolate paper jams and paper feed problems in the base ...
Service Manual
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... for correct operation. 89 xx 0B x1 The fuser exit sensor may also be caused by a broken fuser exit sensor flag. *This may be bouncing. *This error can be any piece of media that is present, check the exit sensor assembly, internal fuser assembly cabling, DC fuser cable to the system board, and the cable... by a sheet of paper when not expected or a piece of media is in the exit of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is over the narrow media sensor again, check the flag and sensor for correct operation. 89 xx 03...
... for correct operation. 89 xx 0B x1 The fuser exit sensor may also be caused by a broken fuser exit sensor flag. *This may be bouncing. *This error can be any piece of media that is present, check the exit sensor assembly, internal fuser assembly cabling, DC fuser cable to the system board, and the cable... by a sheet of paper when not expected or a piece of media is in the exit of paper, and if the same error occurs after clearing the fuser or the same error occurs when no media is over the narrow media sensor again, check the flag and sensor for correct operation. 89 xx 03...
Service Manual
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...2-16 Service Manual Check the fuser DC cable to feed, but none were in the source. The paper ahead of the media fed through the printer. *This error can be displayed after a ...201 paper jam. *This can be in the paper path. (x1=Media Source) 8E xx 0A x1 The second pick from the MPT, Tray 1 or feeder failed when paper was in the source. Other sheets may have been picked by a defective fuser...to have started to J14 on the system board. 8E xx 02 x1 x2 This error can be caused by a source other than the duplex option. *Ensure the correct...
...2-16 Service Manual Check the fuser DC cable to feed, but none were in the source. The paper ahead of the media fed through the printer. *This error can be displayed after a ...201 paper jam. *This can be in the paper path. (x1=Media Source) 8E xx 0A x1 The second pick from the MPT, Tray 1 or feeder failed when paper was in the source. Other sheets may have been picked by a defective fuser...to have started to J14 on the system board. 8E xx 02 x1 x2 This error can be caused by a source other than the duplex option. *Ensure the correct...
Service Manual
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...Note: xx can be any value Explanation 920 Service - zz=03 The Hot Roll was doing some checking. Fuser Error (Fuser under temperature while at standby) Diagnostic Information 2-17 Fuser Error (Under temperature while printing) EN 08 xx yy - 1 EN- Explanation 8E x1 0B The DC auto...retry. (x-1=Media Size)(x-2=Media Source) Base Printer (Fuser) Sub Error Codes The following Sub Error Codes could be any value. 4069-5XX/7XX First 6 Bytes Sub Error Code Data - zz - - 2 xx=Actual Fuser Temperature yy=The temperature that the fuser wants to the desired temperature. 921 Service - ...
...Note: xx can be any value Explanation 920 Service - zz=03 The Hot Roll was doing some checking. Fuser Error (Fuser under temperature while at standby) Diagnostic Information 2-17 Fuser Error (Under temperature while printing) EN 08 xx yy - 1 EN- Explanation 8E x1 0B The DC auto...retry. (x-1=Media Size)(x-2=Media Source) Base Printer (Fuser) Sub Error Codes The following Sub Error Codes could be any value. 4069-5XX/7XX First 6 Bytes Sub Error Code Data - zz - - 2 xx=Actual Fuser Temperature yy=The temperature that the fuser wants to the desired temperature. 921 Service - ...
Service Manual
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...z2=00 The Hot Roll did not change enough from the fuser lamp temperature at turn on . 922 Service - Fuser Error (Fuser failed to reach standby temperature) EN 42 xx yy -- 1 EN z1 z2 -- - 2 xx=Actual Fuser Temperature yy=The temperature that the Hot Roll has reached ...a higher than desired from the fuser temperature at turn on. 01 The fuser temperature rose more than desired temperature. xx=Actual Fuser Temperature 2-18 Service Manual Fuser Error (Fuser over temperature) EN 12 xx yy -- 1 EN -- -- -- -2 This sub error code is made of the thermistor circuit in...
...z2=00 The Hot Roll did not change enough from the fuser lamp temperature at turn on . 922 Service - Fuser Error (Fuser failed to reach standby temperature) EN 42 xx yy -- 1 EN z1 z2 -- - 2 xx=Actual Fuser Temperature yy=The temperature that the Hot Roll has reached ...a higher than desired from the fuser temperature at turn on. 01 The fuser temperature rose more than desired temperature. xx=Actual Fuser Temperature 2-18 Service Manual Fuser Error (Fuser over temperature) EN 12 xx yy -- 1 EN -- -- -- -2 This sub error code is made of the thermistor circuit in...
Service Manual
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... There is detected. yy=Actual Temperature zz=The temperature that the fuser was trying to do lamp detection and NVRAM detected a previous wrong lamp detected. Fuser Error (Wrong Fuser Lamp Installed) Note: The Sub Error Codes below are only for an incorrect lamp being installed. Envelope... Feeder Sub Error Codes First 6 Bytes Sub Error Code Data - EN 07 xx yy zz 1 EN -- -- -- 2 This error code is generated anytime an ...
... There is detected. yy=Actual Temperature zz=The temperature that the fuser was trying to do lamp detection and NVRAM detected a previous wrong lamp detected. Fuser Error (Wrong Fuser Lamp Installed) Note: The Sub Error Codes below are only for an incorrect lamp being installed. Envelope... Feeder Sub Error Codes First 6 Bytes Sub Error Code Data - EN 07 xx yy zz 1 EN -- -- -- 2 This error code is generated anytime an ...
Service Manual
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... when there is not enough free space on . Press Go to clear the message. The operator panel displays this interval to replace the fuser assembly, transfer roller, and charge roll at this message at power on the disk to hold the resources that have been requested to be...has failed a CRC check. Disk operations are available as bad and normal operation continues. Press Go to the "Scheduled Maintenance" on page 6-2. This error code displays when the printer detects an unformatted disk at each 300K page count interval. This message displays when toner low occurs and the toner...
... when there is not enough free space on . Press Go to clear the message. The operator panel displays this interval to replace the fuser assembly, transfer roller, and charge roll at this message at power on the disk to hold the resources that have been requested to be...has failed a CRC check. Disk operations are available as bad and normal operation continues. Press Go to the "Scheduled Maintenance" on page 6-2. This error code displays when the printer detects an unformatted disk at each 300K page count interval. This message displays when toner low occurs and the toner...
Service Manual
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...you still have reached standby temperature too quickly. A 920 error caused by turning the machine off and then on again. Cold Fuser Service Check Error codes 920, 921, and 922 may have 925 fuser errors, try the following: 1. The fuser must be cleared by low line voltage can sometimes be... tight. Check the fuser assembly, system board or LVPS. 2. Note: Make sure the fuser is installed in the...
...you still have reached standby temperature too quickly. A 920 error caused by turning the machine off and then on again. Cold Fuser Service Check Error codes 920, 921, and 922 may have 925 fuser errors, try the following: 1. The fuser must be cleared by low line voltage can sometimes be... tight. Check the fuser assembly, system board or LVPS. 2. Note: Make sure the fuser is installed in the...
Service Manual
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The fuser may have 925 fuser errors, try the following: 1. If correct, replace the fuser cover assembly. Check the continuity of the lamp. If correct, replace the LVPS. The resistance is installed. 3. If incorrect, replace the lamp. Remove the fuser assembly. If incorrect, turn the printer off . ...still have reached standby temperature too quickly. Turn the printer power on the fuser lamp cable going to the fuser assembly. J2-1 - 4069-5XX/7XX FRU 1 Fuser Lamp (Incorrect Lamp/925 Service Error) 2 Fuser Lamp 3 LVPS LVPS to ensure it is not above the maximum rating...
The fuser may have 925 fuser errors, try the following: 1. If correct, replace the fuser cover assembly. Check the continuity of the lamp. If correct, replace the LVPS. The resistance is installed. 3. If incorrect, replace the lamp. Remove the fuser assembly. If incorrect, turn the printer off . ...still have reached standby temperature too quickly. Turn the printer power on the fuser lamp cable going to the fuser assembly. J2-1 - 4069-5XX/7XX FRU 1 Fuser Lamp (Incorrect Lamp/925 Service Error) 2 Fuser Lamp 3 LVPS LVPS to ensure it is not above the maximum rating...
Service Manual
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... Bearings Action Check for signs of excessive toner, label glue, labels or other contaminants. Error code 924 indicates the system board detects an open circuit in the fuser assembly and the DC fuser cable (system board to auto docking connector) attached to the thermistor assembly. If there is... +5 V dc. If any are found, repair as necessary or replace the fuser assembly. Check the resistance of the DC fuser cable in the thermistor circuit for a hot fuser failure. 4069-5XX/7XX Hot Fuser Service Check Error codes 923 and 924 may be hot, use caution before removing or servicing. ...
... Bearings Action Check for signs of excessive toner, label glue, labels or other contaminants. Error code 924 indicates the system board detects an open circuit in the fuser assembly and the DC fuser cable (system board to auto docking connector) attached to the thermistor assembly. If there is... +5 V dc. If any are found, repair as necessary or replace the fuser assembly. Check the resistance of the DC fuser cable in the thermistor circuit for a hot fuser failure. 4069-5XX/7XX Hot Fuser Service Check Error codes 923 and 924 may be hot, use caution before removing or servicing. ...
Service Manual
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...-6 on ) 3 Main Drive Motor Cable Action Remove the system board and run a Diagnostic Print Test in the developer drive assembly, main drive gearbox or fuser. A service error code 936 - Check the main drive assembly for any excessive noise or vibration. Transport Motor may be handled very carefully. Do not allow any metal...
...-6 on ) 3 Main Drive Motor Cable Action Remove the system board and run a Diagnostic Print Test in the developer drive assembly, main drive gearbox or fuser. A service error code 936 - Check the main drive assembly for any excessive noise or vibration. Transport Motor may be handled very carefully. Do not allow any metal...
Service Manual
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...5XX/7XX Tests EP Setup If selected, the following menu selections are available: 1.EP Defaults 2.Fuser Temperature 3.Warm Up Time 4.Transfer 5.Print Contrast 6.Charge Roll 7.Gap Adjustment (envelope solenoid) Error Log If selected, the following menu selections are available: 1.Display Log 2.Clear Log Exit Diagnostics...at least one downloaded emulator is installed) Factory Defaults Exit Configuration Menu Refer to Test Page "Restore EP Factory Defaults" on page 3-32 "Error Log" on page 3-13 "Exiting the Diagnostics Mode" on page 3-6 "Maintenance Page Count" on page 3-31 "Setting the Page Count...
...5XX/7XX Tests EP Setup If selected, the following menu selections are available: 1.EP Defaults 2.Fuser Temperature 3.Warm Up Time 4.Transfer 5.Print Contrast 6.Charge Roll 7.Gap Adjustment (envelope solenoid) Error Log If selected, the following menu selections are available: 1.Display Log 2.Clear Log Exit Diagnostics...at least one downloaded emulator is installed) Factory Defaults Exit Configuration Menu Refer to Test Page "Restore EP Factory Defaults" on page 3-32 "Error Log" on page 3-13 "Exiting the Diagnostics Mode" on page 3-6 "Maintenance Page Count" on page 3-31 "Setting the Page Count...
Service Manual
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Press and hold Select and Return. 3. To run the Print Quality Test Pages: 1. If you want more than one copy of the Error Log Diagnostic Aids 3-35 4069-5XX/7XX machine class ID matching the machine class ID stored in NVRAM. Turn on the pages when ...Margin Values Quality Menu: • Printer Resolution, Toner Darkness, PQET, PictureGrade™ and IET Type EP Settings: • Fuser Temperature, Warm Up Time, Transfer, Print Contrast, Charge Roll and Gap Adjustment Error Log: • Prints the contents of the Three Test pages. Turn the printer off. 2. Select Print Quality Test Pages...
Press and hold Select and Return. 3. To run the Print Quality Test Pages: 1. If you want more than one copy of the Error Log Diagnostic Aids 3-35 4069-5XX/7XX machine class ID matching the machine class ID stored in NVRAM. Turn on the pages when ...Margin Values Quality Menu: • Printer Resolution, Toner Darkness, PQET, PictureGrade™ and IET Type EP Settings: • Fuser Temperature, Warm Up Time, Transfer, Print Contrast, Charge Roll and Gap Adjustment Error Log: • Prints the contents of the Three Test pages. Turn the printer off. 2. Select Print Quality Test Pages...
Service Manual
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...printhead can display due to a problem with the HSYNC signal to or in the printhead. This error can also cause a 200Paper Jam message to occur prior to activating the exit sensor flag in the fuser assembly prior to the paper reaching the input sensor flag. Paper Jam - If the sheets are... removed, then the printer does not reprint these sheets. 3-40 Service Manual Use the sub error code table to indicate that all . Note: When...
...printhead can display due to a problem with the HSYNC signal to or in the printhead. This error can also cause a 200Paper Jam message to occur prior to activating the exit sensor flag in the fuser assembly prior to the paper reaching the input sensor flag. Paper Jam - If the sheets are... removed, then the printer does not reprint these sheets. 3-40 Service Manual Use the sub error code table to indicate that all . Note: When...
Service Manual
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... the StapleSmart Finisher option is installed, a secondary message may be displayed which advises whether or not to remove the job from the finisher. Options Error Message 230 Paper Jam - If the sheets are removed, then the printer does not reprint these sheets. Note: When the StapleSmart Finisher is installed... near the printer exit sensor located in the redrive at the input to indicate that all accumulated sheets should not be jammed in the fuser assembly. If a job has accumulated in position or the duplex link is most likely jammed in the duplex unit, however the paper...
... the StapleSmart Finisher option is installed, a secondary message may be displayed which advises whether or not to remove the job from the finisher. Options Error Message 230 Paper Jam - If the sheets are removed, then the printer does not reprint these sheets. Note: When the StapleSmart Finisher is installed... near the printer exit sensor located in the redrive at the input to indicate that all accumulated sheets should not be jammed in the fuser assembly. If a job has accumulated in position or the duplex link is most likely jammed in the duplex unit, however the paper...
Service Manual
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4069-5XX/7XX Index A Acronyms 1-4 Adjustment Procedures 4-2 Duplex Motor Drive Belts 4-2 Fuser Solenoid (HBR) 4-3 Gap Adjustment 4-3 Paper Alignment Assembly 4-5 Printhead Assembly 4-4 Autoconnect 5-11 B Base Sensor Test 3-26 Button Test 3-14 C Connector Locations Autoconnect 5-11 ...3-6 Duplex Tests 3-8 Duplex Feed 1 Test 3-12 Duplex Feed 2 Test 3-12 Duplex Motor Test 3-9 Duplex Quick Test 3-8 Duplex Sensor Test 3-9 Error Log 3-13 Clearing the Error Log 3-13 Viewing the Error Log 3-13 Hardware Tests 3-14 Button Test 3-14 LCD Test 3-14 Parallel Wrap Test 3-16 ROM Memory Test 3-15 SDRAM Memory...
4069-5XX/7XX Index A Acronyms 1-4 Adjustment Procedures 4-2 Duplex Motor Drive Belts 4-2 Fuser Solenoid (HBR) 4-3 Gap Adjustment 4-3 Paper Alignment Assembly 4-5 Printhead Assembly 4-4 Autoconnect 5-11 B Base Sensor Test 3-26 Button Test 3-14 C Connector Locations Autoconnect 5-11 ...3-6 Duplex Tests 3-8 Duplex Feed 1 Test 3-12 Duplex Feed 2 Test 3-12 Duplex Motor Test 3-9 Duplex Quick Test 3-8 Duplex Sensor Test 3-9 Error Log 3-13 Clearing the Error Log 3-13 Viewing the Error Log 3-13 Hardware Tests 3-14 Button Test 3-14 LCD Test 3-14 Parallel Wrap Test 3-16 ROM Memory Test 3-15 SDRAM Memory...
Service Manual
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... L LCD Test 3-14 Lubrication Specifications 6-1 LVPS Connectors 5-1 M Maintenance Approach 1-3 Maintenance Page Count 3-31 Maintenance, Scheduled 6-2 Messages Check Device Connection Messages 2-39 Service Error Codes 2-2 User Error Messages 2-29 User Line 2 Link Messages 2-38 User Line 2 Messages 2-37 User Status Messages 2-24 O Output Bin Feed Test 3-21 Output Bin Sensor Test... 7-2 Developer Drive 7-24 Duplex 7-60 Electronics 7-34 Envelope Feeder 7-70 Frame 7-6 High Capacity Feeder 7-74 High-Capacity Output Stacker 7-92 Hot Roll Fuser 7-26 Integrated Paper Tray - 500 Sheet 7-20 Kiosk -
... L LCD Test 3-14 Lubrication Specifications 6-1 LVPS Connectors 5-1 M Maintenance Approach 1-3 Maintenance Page Count 3-31 Maintenance, Scheduled 6-2 Messages Check Device Connection Messages 2-39 Service Error Codes 2-2 User Error Messages 2-29 User Line 2 Link Messages 2-38 User Line 2 Messages 2-37 User Status Messages 2-24 O Output Bin Feed Test 3-21 Output Bin Sensor Test... 7-2 Developer Drive 7-24 Duplex 7-60 Electronics 7-34 Envelope Feeder 7-70 Frame 7-6 High Capacity Feeder 7-74 High-Capacity Output Stacker 7-92 Hot Roll Fuser 7-26 Integrated Paper Tray - 500 Sheet 7-20 Kiosk -