Troubleshooting Guide
Page 1
... If the messages do not appear, turn the printer off , wait about 10 seconds, and turn the printer back on. Lexmark™ C782 Troubleshooting Guide Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com. See the label behind the toner waste ...U.S. Performing Self Test appears on the left side of the printer. The specified tray is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are printing to know your printer is on the display. You need to a file •...
... If the messages do not appear, turn the printer off , wait about 10 seconds, and turn the printer back on. Lexmark™ C782 Troubleshooting Guide Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com. See the label behind the toner waste ...U.S. Performing Self Test appears on the left side of the printer. The specified tray is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are printing to know your printer is on the display. You need to a file •...
Troubleshooting Guide
Page 2
... sure both size and type are set on the wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the trays are set for the correct size media. • Make sure the menu values for both the... by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Finishing Menu. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. For more informations, see the Menus and Messages Guide. For more informations, see the...
... sure both size and type are set on the wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the trays are set for the correct size media. • Make sure the menu values for both the... by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Finishing Menu. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. For more informations, see the Menus and Messages Guide. For more informations, see the...
Troubleshooting Guide
Page 5
.... For 28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...
.... For 28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...
User's Guide
Page 39
... Size cannot be adjusted when auto size sensing is not available for the print media you loaded. Auto size sensing is enabled by default for printer trays, but is enabled. l Press until the appears next to the media type you loaded. b Press until you see Paper Menu. j Press until you ... to the Ready state. 3 From the computer software application, set the paper type, size, and source according to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box. 4 Select your word processor, spreadsheet, ...
... Size cannot be adjusted when auto size sensing is not available for the print media you loaded. Auto size sensing is enabled by default for printer trays, but is enabled. l Press until the appears next to the media type you loaded. b Press until you see Paper Menu. j Press until you ... to the Ready state. 3 From the computer software application, set the paper type, size, and source according to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list box. 4 Select your word processor, spreadsheet, ...
User's Guide
Page 42
... type of Print Time Filters, and select Job Routing. Once you select your user name from the driver. b Turn down the disclosure triangle to the printer, you must enter a personal identification number (PIN) from the user name list. Printing confidential jobs 42...the printer can specify in Preferences Æ Print Time Filters. No one else using the numbers 0-9. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings....
... type of Print Time Filters, and select Job Routing. Once you select your user name from the driver. b Turn down the disclosure triangle to the printer, you must enter a personal identification number (PIN) from the user name list. Printing confidential jobs 42...the printer can specify in Preferences Æ Print Time Filters. No one else using the numbers 0-9. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings....
User's Guide
Page 44
...spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to the printer when you can print the job later. Go to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. Repeat Print If you send a ...Repeat Print job, the printer prints all copies are ready to retrieve your job to the left of held in memory ...
...spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to the printer when you can print the job later. Go to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. Repeat Print If you send a ...Repeat Print job, the printer prints all copies are ready to retrieve your job to the left of held in memory ...
User's Guide
Page 51
... • Before loading transparencies, fan the stack to prevent sheets from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for detailed information about this setting.) Check... without melting, discoloring, offsetting, or releasing hazardous emissions. Transparencies must be at www.lexmark.com/publications. Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. Use the following table for help prevent jams....
... • Before loading transparencies, fan the stack to prevent sheets from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for detailed information about this setting.) Check... without melting, discoloring, offsetting, or releasing hazardous emissions. Transparencies must be at www.lexmark.com/publications. Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. Use the following table for help prevent jams....
User's Guide
Page 52
... on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at least 1 mm (0.04 in.) away from edges is recommended. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the warranty. • If zone coating of... Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes that have adhesive to the edge of the sheet. Zone coating of the...
... on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at least 1 mm (0.04 in.) away from edges is recommended. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the warranty. • If zone coating of... Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes that have adhesive to the edge of the sheet. Zone coating of the...
User's Guide
Page 53
...specifications • Remove a 3 mm (0.125 in.) strip from the leading edge to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. Storing media Use the following guidelines for card stock weighing more information on a flat surface so the.... Storing media 53 Preprinting introduces semi-liquid and volatile components into the printer. • The use with the printer before purchasing a large quantity. Set this from the operator panel, the printer driver, or from MarkVision Professional. These help avoid media feeding problems and uneven...
...specifications • Remove a 3 mm (0.125 in.) strip from the leading edge to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. Storing media Use the following guidelines for card stock weighing more information on a flat surface so the.... Storing media 53 Preprinting introduces semi-liquid and volatile components into the printer. • The use with the printer before purchasing a large quantity. Set this from the operator panel, the printer driver, or from MarkVision Professional. These help avoid media feeding problems and uneven...
User's Guide
Page 61
...or on the display let you adjust the level of toner released on a sheet of print media. For more information about Lexmark Authorized Supplies Dealers in a cartridge incompatibility failure message. Supply Toner Color toner Print media Menu selection item What the setting ...1 (lightest setting) to send a Verify Print job. In other printer, even if it is unsatisfactory, you bought your software application or printer driver to 5 (darkest setting). Ordering supplies To order supplies in the printer those cartridges were shipped with the duplex setting, Multipage Print lets you ...
...or on the display let you adjust the level of toner released on a sheet of print media. For more information about Lexmark Authorized Supplies Dealers in a cartridge incompatibility failure message. Supply Toner Color toner Print media Menu selection item What the setting ...1 (lightest setting) to send a Verify Print job. In other printer, even if it is unsatisfactory, you bought your software application or printer driver to 5 (darkest setting). Ordering supplies To order supplies in the printer those cartridges were shipped with the duplex setting, Multipage Print lets you ...
User's Guide
Page 88
...bin, and then is not connected properly. Set Page Protect to the Lexmark Web site for information. Held jobs do not print. Verify that you selected the printer driver associated with the Lexmark C780, C782. • If you are using a Windows Vista, Windows 2000, Windows... XP, or Windows Server 2003 compatible printer driver. Make sure you are using may print.) • Delete the...
...bin, and then is not connected properly. Set Page Protect to the Lexmark Web site for information. Held jobs do not print. Verify that you selected the printer driver associated with the Lexmark C780, C782. • If you are using a Windows Vista, Windows 2000, Windows... XP, or Windows Server 2003 compatible printer driver. Make sure you are using may print.) • Delete the...
User's Guide
Page 89
... menu values for the standard parallel port. Solving mailbox problems 89 Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Paper Menu. • For more informations, see the Menus and Messages Guide. Collate ... linking does not work. Set Print Timeout to Off in the driver overrides the setting in the Finishing Menu or through the printer driver. For more informations, see the Menus and Messages Guide. Incorrect characters print. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both...
... menu values for the standard parallel port. Solving mailbox problems 89 Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Paper Menu. • For more informations, see the Menus and Messages Guide. Collate ... linking does not work. Set Print Timeout to Off in the driver overrides the setting in the Finishing Menu or through the printer driver. For more informations, see the Menus and Messages Guide. Incorrect characters print. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both...
User's Guide
Page 95
... unit. • Replace the fuser. • Call for the type of paper you are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...of paper or specialty media you are using . • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Scroll to match the paper or specialty media you are using. • The fuser is worn or ...
... unit. • Replace the fuser. • Call for the type of paper you are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...of paper or specialty media you are using . • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Scroll to match the paper or specialty media you are using. • The fuser is worn or ...
User's Guide
Page 96
... are using paper that does not meet the printer specifications. • Move the guides in the tray to the proper positions for the size loaded. • See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for a different size paper than what ...the print cartridge that corresponds to the or empty. Solving print quality problems 96 Solution • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridge that corresponds to the color displayed on the control panel. The print ...
... are using paper that does not meet the printer specifications. • Move the guides in the tray to the proper positions for the size loaded. • See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for a different size paper than what ...the print cartridge that corresponds to the or empty. Solving print quality problems 96 Solution • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridge that corresponds to the color displayed on the control panel. The print ...
Help Menu Pages
Page 10
...Select this page) Connection Guide Moving Guide ... to print all of 1 Information guide There are numerous publications available to help in the printer. It also includes administrative support information. It describes the items and values available. Select to print each available menu item. for): All ... CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to get the printer up the printer and its functions. They are also available in the Help menu: Print All Color Quality Print Quality Printing Guide ...
...Select this page) Connection Guide Moving Guide ... to print all of 1 Information guide There are numerous publications available to help in the printer. It also includes administrative support information. It describes the items and values available. Select to print each available menu item. for): All ... CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to get the printer up the printer and its functions. They are also available in the Help menu: Print All Color Quality Print Quality Printing Guide ...
Help Menu Pages
Page 19
...processor, spreadsheet, browser, or other application, select File Print. a In your print job as specified for the tray you want to view the printer driver settings. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Tray list box. See "Loading paper" on ) Follow these instructions when you are using. c... sizes, see the Media guide. e Select the size of 3 Printing on specialty media (transparencies, labels, and so on page 1 for help . 2 From the printer operator panel, set the paper type, size, and source according to the print media you loaded.
...processor, spreadsheet, browser, or other application, select File Print. a In your print job as specified for the tray you want to view the printer driver settings. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Tray list box. See "Loading paper" on ) Follow these instructions when you are using. c... sizes, see the Media guide. e Select the size of 3 Printing on specialty media (transparencies, labels, and so on page 1 for help . 2 From the printer operator panel, set the paper type, size, and source according to the print media you loaded.
Help Menu Pages
Page 22
... The print cartridge is defective. • If paper is stiff, try feeding from the printer driver before • The print cartridges are defective or sending the job to print. meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. •... The fuser is worn or defective. • Load paper from the printer driver before sending the job to utilize the remaining toner. • Replace the specified print cartridge. • The Toner Darkness setting is too ...
... The print cartridge is defective. • If paper is stiff, try feeding from the printer driver before • The print cartridges are defective or sending the job to print. meet the printer specifications. • The image transfer unit and transfer roller are worn or defective. •... The fuser is worn or defective. • Load paper from the printer driver before sending the job to utilize the remaining toner. • Replace the specified print cartridge. • The Toner Darkness setting is too ...
Help Menu Pages
Page 23
...print cartridges are defective. • Select a different Toner Darkness setting from Plain to CardStock (or other than Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. • The print cartridges are defective. • The transfer roller is worn ... the paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Replace the specified print cartridge.
...print cartridges are defective. • Select a different Toner Darkness setting from Plain to CardStock (or other than Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. • The print cartridges are defective. • The transfer roller is worn ... the paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to print. • Replace the specified print cartridge.
Service Manual
Page 135
...the second transfer roll release lever operating correctly? 3 Check continuity of the customer. Replace the transfer HVPS board. This sets all the printer defaults to the correct settings to check for print quality. • If a specific color has a print quality problem, first try ... Replaceable Units) designated as necessary. 5061 Print quality service check Note: This symptom may require replacement of one . An incorrect printer driver for broken or damaged parts. Note: Some 201.xx Paper Jam errors can cause print quality problems. Incorrect characters could print,...
...the second transfer roll release lever operating correctly? 3 Check continuity of the customer. Replace the transfer HVPS board. This sets all the printer defaults to the correct settings to check for print quality. • If a specific color has a print quality problem, first try ... Replaceable Units) designated as necessary. 5061 Print quality service check Note: This symptom may require replacement of one . An incorrect printer driver for broken or damaged parts. Note: Some 201.xx Paper Jam errors can cause print quality problems. Incorrect characters could print,...
Service Manual
Page 149
...• The Weight setting is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from Plain to CardStock (...or other than transparency. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. • Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is worn or defective. ...
...• The Weight setting is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from Plain to CardStock (...or other than transparency. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. • Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is worn or defective. ...