HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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ENWW Product diagnostics 5 To use this utility, refer to the workstation. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
ENWW Product diagnostics 5 To use this utility, refer to the workstation. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
HP xw Workstation series Setup and Troubleshooting Guide
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...: http://www.hp.com/go /quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. ● Turn up the brightness and contrast controls of the monitor if the monitor is connected to the Diagnostic lights and audible (beep) codes section of changes... to restart the system. The latest PCNs are located at least four seconds, then press the power button again to start the workstation. ● Reconfigure your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38 Chapter 5 Troubleshooting ENWW if ...
...: http://www.hp.com/go /quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. ● Turn up the brightness and contrast controls of the monitor if the monitor is connected to the Diagnostic lights and audible (beep) codes section of changes... to restart the system. The latest PCNs are located at least four seconds, then press the power button again to start the workstation. ● Reconfigure your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38 Chapter 5 Troubleshooting ENWW if ...
HP xw Workstation series Setup and Troubleshooting Guide
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... advised you did not accept them. See Diagnostic lights and audible (beep) codes on . Manually turn off the workstation, turn on the external device, then turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of data. 3. If you are... followed. 1. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new external device are loose or power cables are unplugged. Reboot the workstation, and follow the instructions for four seconds...
... advised you did not accept them. See Diagnostic lights and audible (beep) codes on . Manually turn off the workstation, turn on the external device, then turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of data. 3. If you are... followed. 1. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new external device are loose or power cables are unplugged. Reboot the workstation, and follow the instructions for four seconds...
HP xw Workstation series Setup and Troubleshooting Guide
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..., there might be in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No beeps. NOTE: ** - Ensure that the processor is properly attached. Contact HP for 5 cycles, after which, only...make properly attached to the sure the fan cable is off .** Workstation in and seated properly, but is spinning. Four beeps. Workstation in Suspend to No beeps. Three beeps. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. times, ...
..., there might be in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No beeps. NOTE: ** - Ensure that the processor is properly attached. Contact HP for 5 cycles, after which, only...make properly attached to the sure the fan cable is off .** Workstation in and seated properly, but is spinning. Four beeps. Workstation in Suspend to No beeps. Three beeps. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. times, ...
HP xw Workstation series Setup and Troubleshooting Guide
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... Six beeps. Seven beeps. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. If the system enters the POST, power off . Disconnect ALL internal power supply cables. The problem might be on the system board. Contact HP for ... the problem might be in the AC power. Pre-video graphics error. System board failure (ROM 1. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, or 8-...
... Six beeps. Seven beeps. detected failure prior to the Service and Technical Reference Guide for your workstation model for assistance. If the system enters the POST, power off . Disconnect ALL internal power supply cables. The problem might be on the system board. Contact HP for ... the problem might be in the AC power. Pre-video graphics error. System board failure (ROM 1. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, or 8-...
HP xw Workstation series Setup and Troubleshooting Guide
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...and hold the power button for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. No beeps. The problem might be on clearing CMOS. 2. ..., CD, diskette, or USB removable device (for assistance. Nine beeps. ● The problem might be on green then: 1. System does not power on the system board. c. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight...
...and hold the power button for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. No beeps. The problem might be on clearing CMOS. 2. ..., CD, diskette, or USB removable device (for assistance. Nine beeps. ● The problem might be on green then: 1. System does not power on the system board. c. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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See the interpreting diagnostic lights and audible codes sections in Computer Setup (F10). If the system beeps, then your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is set to the monitor connector on the source ... is on the front of the workstation. Troubleshooting At Startup ■ Check that the workstation and monitor are plugged into one of these ports, it will help you have installed an operating system other monitor connectors are disabled; Getting Started Guide www.hp.com 4-3 This applies to the xw4100...
See the interpreting diagnostic lights and audible codes sections in Computer Setup (F10). If the system beeps, then your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is set to the monitor connector on the source ... is on the front of the workstation. Troubleshooting At Startup ■ Check that the workstation and monitor are plugged into one of these ports, it will help you have installed an operating system other monitor connectors are disabled; Getting Started Guide www.hp.com 4-3 This applies to the xw4100...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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....hp.com Getting Started Guide Observe the beeps and LED lights on the system. 2. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. 1. Reseat DIMMs. Power on the front of the workstation...., and the workstation beeps five times. Replace third-party memory with the system to verify the proper installation. 2. Memory is installed incorrectly or is bad. Replace DIMMs one at a time to determine possible causes. 3. Recommended Solution 1. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty...
....hp.com Getting Started Guide Observe the beeps and LED lights on the system. 2. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. 1. Reseat DIMMs. Power on the front of the workstation...., and the workstation beeps five times. Replace third-party memory with the system to verify the proper installation. 2. Memory is installed incorrectly or is bad. Replace DIMMs one at a time to determine possible causes. 3. Recommended Solution 1. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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...listed in the order in which they should be performed. Recommended actions in the following table to determine the front panel LED codes. Getting Started Guide www.hp.com 4-11 Recommended Solution For systems with a graphics card: 1. Replace the graphics card. 3. NOTE: If you see ... two second pause, and the workstation beeps six times. Reseat the graphics card. Replace the system board. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during...
...listed in the order in which they should be performed. Recommended actions in the following table to determine the front panel LED codes. Getting Started Guide www.hp.com 4-11 Recommended Solution For systems with a graphics card: 1. Replace the graphics card. 3. NOTE: If you see ... two second pause, and the workstation beeps six times. Reseat the graphics card. Replace the system board. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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.... None 4-18 www.hp.com Getting Started Guide None Green Power LED blinks every two seconds.* None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Activity Possible Beeps Cause Recommended Action Green Power... LED On. None Green Power LED is disabled in Suspend to Disk or "Hibernate" mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes...
.... None 4-18 www.hp.com Getting Started Guide None Green Power LED blinks every two seconds.* None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Activity Possible Beeps Cause Recommended Action Green Power... LED On. None Green Power LED is disabled in Suspend to Disk or "Hibernate" mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES To install a DIMM: 1 ... memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in memory, it will do so and will report a warning during POST ("215...
If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES To install a DIMM: 1 ... memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in memory, it will do so and will report a warning during POST ("215...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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... DIAGNOSTIC ERROR CODES 121 Chapter 5 Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that the power supply cables are properly connected to your workstation. The blinking lights and beeps repeat for five cycles. Table 5-2 Diagnostic Light Codes Chassis Indicator ...the power button harness is running. 2 Open hood, press power button, and see if processor fan spins. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is properly connected to the in-line front panel I/O device assembly connector. 3 Check ...
... DIAGNOSTIC ERROR CODES 121 Chapter 5 Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that the power supply cables are properly connected to your workstation. The blinking lights and beeps repeat for five cycles. Table 5-2 Diagnostic Light Codes Chassis Indicator ...the power button harness is running. 2 Open hood, press power button, and see if processor fan spins. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is properly connected to the in-line front panel I/O device assembly connector. 3 Check ...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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...device by removing all devices and then reinstalling one at a time until workstation fails. Blinks RED 8 times, once per Pre-video graphics card error. second... integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. second, then 2 second pause, Replace system board. 7 beeps. a Disconnect AC power. z If ... second, then 2 second pause, 9 beeps 1 Replace the system board. 2 Replace the processor. 122 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued)...
...device by removing all devices and then reinstalling one at a time until workstation fails. Blinks RED 8 times, once per Pre-video graphics card error. second... integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. second, then 2 second pause, Replace system board. 7 beeps. a Disconnect AC power. z If ... second, then 2 second pause, 9 beeps 1 Replace the system board. 2 Replace the processor. 122 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued)...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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... for more . See Instant Support/Active Chat for a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for HP Workstations. To facilitate your system by reviewing the Service and Technical Reference Guide that allows you call technical support, see HP Insight Diagnostics. Locating workstation QuickSpecs. Finding information on the top panel or side panel...
... for more . See Instant Support/Active Chat for a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for HP Workstations. To facilitate your system by reviewing the Service and Technical Reference Guide that allows you call technical support, see HP Insight Diagnostics. Locating workstation QuickSpecs. Finding information on the top panel or side panel...
Setup and Troubleshooting Guide
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... monitor are disabled; Refer to Diagnostic Lights and Audible (Beep) Codes for loose connections or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/products/quickspecs. ● Check to see that the workstation is turned on and the green power light is operating correctly. ● Check all cable connections for information on...
... monitor are disabled; Refer to Diagnostic Lights and Audible (Beep) Codes for loose connections or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/products/quickspecs. ● Check to see that the workstation is turned on and the green power light is operating correctly. ● Check all cable connections for information on...
Setup and Troubleshooting Guide
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...Lights and Audible (Beep) Codes to resolve the resource conflict. Shut down . CAUTION Manually turning off power to RAM mode (select models None None None ENWW Basic Troubleshooting 19 To reconfigure the power button to work in Suspend to the workstation by pressing and... holding the power button for accepting the changes. Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Workstation ...
...Lights and Audible (Beep) Codes to resolve the resource conflict. Shut down . CAUTION Manually turning off power to RAM mode (select models None None None ENWW Basic Troubleshooting 19 To reconfigure the power button to work in Suspend to the workstation by pressing and... holding the power button for accepting the changes. Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. Workstation ...
Setup and Troubleshooting Guide
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... the chassis speaker. Disconnect ALL internal power supply cables. 20 Chapter 4 Troubleshooting ENWW Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Continue adding devices one device at a time to...off . Two beeps. Green Power LED blinks four times, once per second.** No beeps. Red Power LED blinks three Processor not installed (not 1. b. Contact HP for assistance. Ensure that the workstation air vents are functioning properly.) 3. Reseat the processor. Four beeps. Check if...
... the chassis speaker. Disconnect ALL internal power supply cables. 20 Chapter 4 Troubleshooting ENWW Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Continue adding devices one device at a time to...off . Two beeps. Green Power LED blinks four times, once per second.** No beeps. Red Power LED blinks three Processor not installed (not 1. b. Contact HP for assistance. Ensure that the workstation air vents are functioning properly.) 3. Reseat the processor. Four beeps. Check if...