User Guide
Page 2
... Edition: November 2013 Document Part Number: 742532-002 Product notice This guide describes features that are U.S. If you agree to most models. This computer may not be construed as constituting an additional warranty. For any software product preinstalled on -screen instructions. To access the latest user guide, go to http://www.microsoft.com for technical or editorial errors or omissions contained herein.
... Edition: November 2013 Document Part Number: 742532-002 Product notice This guide describes features that are U.S. If you agree to most models. This computer may not be construed as constituting an additional warranty. For any software product preinstalled on -screen instructions. To access the latest user guide, go to http://www.microsoft.com for technical or editorial errors or omissions contained herein.
User Guide
Page 5
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
Page 7
... use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - See Maintenance on page 9. ● Find electronic user guides and Go to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide...
... use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions poster - See Maintenance on page 9. ● Find electronic user guides and Go to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide...
User Guide
Page 9
... so that all ventilation openings are unobstructed and cabling is preset for the country or region in a location away from the AC outlet. g. Follow the on-screen instructions to install each update you use a power surge protection detection device. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. If necessary, click your computer operating system. f. Click Download next to your...
... so that all ventilation openings are unobstructed and cabling is preset for the country or region in a location away from the AC outlet. g. Follow the on-screen instructions to install each update you use a power surge protection detection device. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. If necessary, click your computer operating system. f. Click Download next to your...
User Guide
Page 10
... the operating system, memory, and other end of the cable toward the computer. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. After you complete the initial computer setup, you might not be illegal. NOTE: Use only licensed original software. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install additional hardware devices or software. From the Start screen, type...
... the operating system, memory, and other end of the cable toward the computer. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. After you complete the initial computer setup, you might not be illegal. NOTE: Use only licensed original software. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install additional hardware devices or software. From the Start screen, type...
User Guide
Page 11
... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you to the previous screen. TIP: The Windows key on the keyboard to the Start screen from those discussed in all apps. Pressing the Windows key again will return you do using certain keys and key...
... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you to the previous screen. TIP: The Windows key on the keyboard to the Start screen from those discussed in all apps. Pressing the Windows key again will return you do using certain keys and key...
User Guide
Page 12
... track of an audio CD or the next section of the Clipboard. Shows or hides the desktop. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Opens the Print Options window. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of an audio CD, a DVD, or a BD. Snaps open app. Opens the Settings charm.
... track of an audio CD or the next section of the Clipboard. Shows or hides the desktop. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Opens the Print Options window. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of an audio CD, a DVD, or a BD. Snaps open app. Opens the Settings charm.
User Guide
Page 15
... . drive error a. or - Contact support (regardless of the screen, and then select Restart. - Computer will not turn the monitor on . Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer and suggest possible solutions. Press ctrl+alt+delete. 2. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
... . drive error a. or - Contact support (regardless of the screen, and then select Restart. - Computer will not turn the monitor on . Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer and suggest possible solutions. Press ctrl+alt+delete. 2. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
User Guide
Page 16
..., or the images are not blocked. Mouse (with your computer has an internal fan, be in Windows. Press the Sleep button (select models only), or esc, to the computer. Inspect the monitor cable for bent pins. ● If any of your computer, and then restart your computer on the monitor. Select a different resolution from Sleep mode. NOTE: In addition to the information listed here, also...
..., or the images are not blocked. Mouse (with your computer has an internal fan, be in Windows. Press the Sleep button (select models only), or esc, to the computer. Inspect the monitor cable for bent pins. ● If any of your computer, and then restart your computer on the monitor. Select a different resolution from Sleep mode. NOTE: In addition to the information listed here, also...
User Guide
Page 18
... Connect button (B) on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting Your computer model might vary. If you are examples; The receiver, wireless keyboard, and wireless mouse shown in the following steps. The receiver connection session times out after 20 minutes of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the keyboard...
... Connect button (B) on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting Your computer model might vary. If you are examples; The receiver, wireless keyboard, and wireless mouse shown in the following steps. The receiver connection session times out after 20 minutes of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the keyboard...
User Guide
Page 19
... speaker system). Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select models...
... speaker system). Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select models...
User Guide
Page 20
... the specific item (for example, DVD/ CD-ROM drives). 3. To update a driver, select Update Driver, and then follow the on-screen instructions. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of device you have installed on again. Select the System protection tab on -screen instructions. - See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting Follow the on page 16. You can also set restore points manually. See...
... the specific item (for example, DVD/ CD-ROM drives). 3. To update a driver, select Update Driver, and then follow the on-screen instructions. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of device you have installed on again. Select the System protection tab on -screen instructions. - See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting Follow the on page 16. You can also set restore points manually. See...
User Guide
Page 21
... your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To check the list of programs opens. Select Drivers and Applications Reinstall. Or, confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Before you have a way to reinstall is still available from the CDs or DVDs. From the Start screen, type control panel, and then select Control Panel. 3. A list of installable programs...
... your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To check the list of programs opens. Select Drivers and Applications Reinstall. Or, confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Before you have a way to reinstall is still available from the CDs or DVDs. From the Start screen, type control panel, and then select Control Panel. 3. A list of installable programs...
User Guide
Page 22
... perform a system recovery: ● Recovery Image-Run System Recovery from recovery media that were installed at the factory. System recovery options You should attempt a system recovery in the following methods to perform a system recovery: 1. To purchase recovery discs, go to a removable disc or USB flash drive. Back up any software that are shipped without a version of the following order: 1. To create recovery media, see System recovery from the Windows Start screen on page 16 NOTE: The recovery image uses a portion...
... perform a system recovery: ● Recovery Image-Run System Recovery from recovery media that were installed at the factory. System recovery options You should attempt a system recovery in the following methods to perform a system recovery: 1. To purchase recovery discs, go to a removable disc or USB flash drive. Back up any software that are shipped without a version of the following order: 1. To create recovery media, see System recovery from the Windows Start screen on page 16 NOTE: The recovery image uses a portion...
User Guide
Page 23
... or installed. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and then turn on the computer. 4. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to continue. 5. Press the power button to perform a system recovery: 1. If using a recovery USB flash drive, insert the flash drive into the DVD drive tray, and then close the tray. If Windows is...
... or installed. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and then turn on the computer. 4. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to continue. 5. Press the power button to perform a system recovery: 1. If using a recovery USB flash drive, insert the flash drive into the DVD drive tray, and then close the tray. If Windows is...
User Guide
Page 24
... defect-free. Choosing recovery media ● To create recovery discs, your set . ● You may choose to three DVDs). Press the power button to start from the hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device, and then press enter to turn on -screen instructions. NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. Recovery media Recovery media can quit the process at the factory. NOTE: The process of Microsoft Windows...
... defect-free. Choosing recovery media ● To create recovery discs, your set . ● You may choose to three DVDs). Press the power button to start from the hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device, and then press enter to turn on -screen instructions. NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. Recovery media Recovery media can quit the process at the factory. NOTE: The process of Microsoft Windows...
User Guide
Page 25
... list of media. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to create the recovery drive. If prompted, click Yes to allow the program to a USB port on the computer. 3. Select the USB flash drive from a media card and you make it in a secure place. Click Next. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Follow the on -screen instructions...
... list of media. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to create the recovery drive. If prompted, click Yes to allow the program to a USB port on the computer. 3. Select the USB flash drive from a media card and you make it in a secure place. Click Next. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Follow the on -screen instructions...
User Guide
Page 26
... optimizing Use Disk Defragmenter to defragment and optimize your hard drive to free up your data Use CD or DVD recording software that might still slow down your system. Software updates Use Windows Update to install updates. From the Start screen, type disk, and then select Uninstall apps to keep track of important data files before proceeding with a System Recovery. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove...
... optimizing Use Disk Defragmenter to defragment and optimize your hard drive to free up your data Use CD or DVD recording software that might still slow down your system. Software updates Use Windows Update to install updates. From the Start screen, type disk, and then select Uninstall apps to keep track of important data files before proceeding with a System Recovery. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove...
User Guide
Page 29
... http://www.hp.com. 2. In the Diagnostic section, click HP UEFI Support Environment. - b. Turn on -screen instructions. or - Click Download, and then select Run. Point to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Hard drive c. BIOS 2. Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you need to stop a diagnostic test, press...
... http://www.hp.com. 2. In the Diagnostic section, click HP UEFI Support Environment. - b. Turn on -screen instructions. or - Click Download, and then select Run. Point to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Hard drive c. BIOS 2. Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you need to stop a diagnostic test, press...
User Guide
Page 32
... HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. Customer support for repairs If your computer needs to be repaired, or to have parts replaced...
... HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. Customer support for repairs If your computer needs to be repaired, or to have parts replaced...