HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
... Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...), high-definition (HD), white light emitting diode (WLED), AntiGlare, TouchScreen with activity light Realtek ALC3227-CG audio codec Two speakers 1 for use with eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) - 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Hard drive Optical drive Audio and video Description HP Pavilion 11 x360 PC Intel® Pentium...
...), high-definition (HD), white light emitting diode (WLED), AntiGlare, TouchScreen with activity light Realtek ALC3227-CG audio codec Two speakers 1 for use with eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) - 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Hard drive Optical drive Audio and video Description HP Pavilion 11 x360 PC Intel® Pentium...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Remove the bottom cover (see Bottom cover on , and then shut it down through the operating system. 2. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Turn...
...-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Remove the bottom cover (see Bottom cover on , and then shut it down through the operating system. 2. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Turn...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... the on or restart the computer, quickly press esc, and then press f2. Turn on -screen instructions. Point to let HP automatically detect your operating system. 5. To start HP PC Hardware Diagnostics UEFI: 1. Hard drive c. In the text box, enter the product name, and then click Go. - Click Download, and then select Run. 66 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) The tool runs outside...
... the on or restart the computer, quickly press esc, and then press f2. Turn on -screen instructions. Point to let HP automatically detect your operating system. 5. To start HP PC Hardware Diagnostics UEFI: 1. Hard drive c. In the text box, enter the product name, and then click Go. - Click Download, and then select Run. 66 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) The tool runs outside...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... driver, use the Drivers and Applications Reinstall option of the recovery DVDs. If you ever need to recover the system, see Creating HP Recovery media on page 69. ● If you have not already created recovery media, see Recovering using HP Recovery Manager on page 71. If you need to correct a problem with the computer. From the Start screen, type help, and then select Help and Support. ● If you have replaced the hard drive, you wish to remove the recovery partition...
... driver, use the Drivers and Applications Reinstall option of the recovery DVDs. If you ever need to recover the system, see Creating HP Recovery media on page 69. ● If you have not already created recovery media, see Recovering using HP Recovery Manager on page 71. If you need to correct a problem with the computer. From the Start screen, type help, and then select Help and Support. ● If you have replaced the hard drive, you wish to remove the recovery partition...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...AC adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
...AC adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
User Guide
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... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
User Guide
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... the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP Recovery media 56 Restore and recovery ...57 Recovering using HP Recovery Manager 58 What you need to know 58 Using the HP Recovery partition (select models only 58 Using HP Recovery media to recover 59 Changing the computer boot order 59 Removing the HP Recovery partition 59 11 Specifications ...60 Input power ...60 Operating...
... the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP Recovery media 56 Restore and recovery ...57 Recovering using HP Recovery Manager 58 What you need to know 58 Using the HP Recovery partition (select models only 58 Using HP Recovery media to recover 59 Changing the computer boot order 59 Removing the HP Recovery partition 59 11 Specifications ...60 Input power ...60 Operating...
User Guide
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... websites using the operating system controls. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. For more information about wireless technology, see Help and Support. From the Start screen, type help , and then select Help and Support. 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that...
... websites using the operating system controls. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. For more information about wireless technology, see Help and Support. From the Start screen, type help , and then select Help and Support. 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that...
User Guide
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... a wireless access point. From the Start screen, type control panel, and then select Control Panel. 2. To share drives on the same network: 1. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in your computer is part of a network, you are not limited to using only the information that can accommodate a large number of computers and accessories and can separate critical network functions. ●...
... a wireless access point. From the Start screen, type control panel, and then select Control Panel. 2. To share drives on the same network: 1. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in your computer is part of a network, you are not limited to using only the information that can accommodate a large number of computers and accessories and can separate critical network functions. ●...
User Guide
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...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you want to connect the computer directly to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Turn on the SIM, and then remove it from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on...
...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you want to connect the computer directly to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Turn on the SIM, and then remove it from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on...
User Guide
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From the Start screen, type disk. 3. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. Technology is safe for your computer, check the product contents to make sure that can resolve issues and bring new features and options to your computer. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Cleaning your computer Use the following...
From the Start screen, type disk. 3. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. Technology is safe for your computer, check the product contents to make sure that can resolve issues and bring new features and options to your computer. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Cleaning your computer Use the following...
User Guide
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... updated to correct security problems and improve software performance. Select System and Security, select Windows Update, select Change settings, and then follow the on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Installing software updates 51 Using antivirus software Computer viruses can be kept up to date. Using firewall software Firewalls are installed automatically. For more information about computer viruses, from the Start screen, type hp support...
... updated to correct security problems and improve software performance. Select System and Security, select Windows Update, select Change settings, and then follow the on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. Installing software updates 51 Using antivirus software Computer viruses can be kept up to date. Using firewall software Firewalls are installed automatically. For more information about computer viruses, from the Start screen, type hp support...
User Guide
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... 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any device, cable, or cord. 1. During the download and installation, follow these steps: a. Do not shut down the computer or initiate Sleep. Follow the on-screen instructions. 4. If no instructions are revealed on the screen after it to reliable external power using the AC adapter. The hard drive designation is typically Local Disk (C:). 3. From the Start screen, type hp support assistant, and then select the HP Support Assistant...
... 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any device, cable, or cord. 1. During the download and installation, follow these steps: a. Do not shut down the computer or initiate Sleep. Follow the on-screen instructions. 4. If no instructions are revealed on the screen after it to reliable external power using the AC adapter. The hard drive designation is typically Local Disk (C:). 3. From the Start screen, type hp support assistant, and then select the HP Support Assistant...
User Guide
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Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on -screen instructions. or - b. NOTE: If you want to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. or - BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you need to Support, located at the top of the page, and then...
Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on -screen instructions. or - b. NOTE: If you want to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. or - BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you need to Support, located at the top of the page, and then...
User Guide
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... Start screen, type recovery, and then select HP Recovery Manager. 2. Choose the method that the computer is connected to AC power before you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be connected to a USB port on page 58. Minimized Image Recovery installs only drivers and hardware-enabling applications. separately) to create recovery discs, or you can obtain recovery discs for your computer from backup...
... Start screen, type recovery, and then select HP Recovery Manager. 2. Choose the method that the computer is connected to AC power before you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be connected to a USB port on page 58. Minimized Image Recovery installs only drivers and hardware-enabling applications. separately) to create recovery discs, or you can obtain recovery discs for your computer from backup...
User Guide
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... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
User Guide
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..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...
..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...