HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel®...
... Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel®...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... display screen facing down, make sure the work surface is off the tablet. Description In flyer red finish In pearl white finish In sparkling black finish Spare part number 740182-001 740183-001 740181-001 Before disassembling the tablet, follow this chapter should only be removed, replaced, and/or loosened when servicing the tablet. Disconnect all external devices from the tablet. Accessing these steps: 1. 5 Removal...
... display screen facing down, make sure the work surface is off the tablet. Description In flyer red finish In pearl white finish In sparkling black finish Spare part number 740182-001 740183-001 740181-001 Before disassembling the tablet, follow this chapter should only be removed, replaced, and/or loosened when servicing the tablet. Disconnect all external devices from the tablet. Accessing these steps: 1. 5 Removal...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... your hard drive. 76 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) If the update is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. From the Start screen, type file, and then select File Explorer. 2. Double-click the file that are revealed, follow these steps: 1. BIOS installation procedures vary. Click your hard drive. Do not shut down the computer or initiate Sleep. Do not download or install a BIOS update while...
... your hard drive. 76 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) If the update is connected to reliable external power using the AC adapter. The BIOS installation begins. 5. From the Start screen, type file, and then select File Explorer. 2. Double-click the file that are revealed, follow these steps: 1. BIOS installation procedures vary. Click your hard drive. Do not shut down the computer or initiate Sleep. Do not download or install a BIOS update while...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the replacement drive. Other applications included in HP Recovery Manager. For more information, see Help and Support. For more information, see Recovering using the HP Recovery media...
... hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the replacement drive. Other applications included in HP Recovery Manager. For more information, see Help and Support. For more information, see Recovering using the HP Recovery media...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... working properly. 1. Insert the HP Recovery media you can change the boot order: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow these steps to free up all personal files. 2. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. Follow the on page 85. 3. To change the selection for an optical drive or a USB flash drive. IMPORTANT: After you remove the HP Recovery partition, you created. 2. This method can use the Windows Refresh option...
... working properly. 1. Insert the HP Recovery media you can change the boot order: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow these steps to free up all personal files. 2. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. Follow the on page 85. 3. To change the selection for an optical drive or a USB flash drive. IMPORTANT: After you remove the HP Recovery partition, you created. 2. This method can use the Windows Refresh option...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... 1 audio-in jack 7, 12 audio-out jack 7, 12 audio/USB board removal 69 spare part number 20, 25, 69 B backups 80 battery removal 59, 62 spare part numbers 18, 20, 22, 59, 62 bezel removal 50 spare part numbers 16, 24, 25, 50 boot order, changing HP Recovery Manager 85 bottom cover removal 61 spare part numbers 20, 23, 24, 26, 61 buttons power 6 TouchPad 11 volume 7 Windows 5 C cables, service considerations 27 caps lock light 10 card reader board removal 65 spare part number 20, 24, 65 chipset, product description 1 components keyboard base 8 keyboard base keys 9 keyboard base...
... 1 audio-in jack 7, 12 audio-out jack 7, 12 audio/USB board removal 69 spare part number 20, 25, 69 B backups 80 battery removal 59, 62 spare part numbers 18, 20, 22, 59, 62 bezel removal 50 spare part numbers 16, 24, 25, 50 boot order, changing HP Recovery Manager 85 bottom cover removal 61 spare part numbers 20, 23, 24, 26, 61 buttons power 6 TouchPad 11 volume 7 Windows 5 C cables, service considerations 27 caps lock light 10 card reader board removal 65 spare part number 20, 24, 65 chipset, product description 1 components keyboard base 8 keyboard base keys 9 keyboard base...
HP Pavilion 11 x2 PC Maintenance and Service Guide
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... audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R rear-facing webcamera location 7 removal 37 spare part number 37 recovery discs 81, 85 HP Recovery Manager 83 media 85 options 81 starting 84 supported discs 81 system 83 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 release latch 8 restore, Windows...
... audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R rear-facing webcamera location 7 removal 37 spare part number 37 recovery discs 81, 85 HP Recovery Manager 83 media 85 options 81 starting 84 supported discs 81 system 83 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 release latch 8 restore, Windows...
User Guide
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... ...11 TouchPad ...12 Lights ...13 Keys ...14 Right side ...15 Left side ...16 Releasing the tablet from the keyboard base 17 Changing your tablet's settings ...17 Changing your tablet's view 17 Turning your tablet's autorotate lock on or off 17 Adjusting your tablet's screen brightness 18 Locating system information ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software...
... ...11 TouchPad ...12 Lights ...13 Keys ...14 Right side ...15 Left side ...16 Releasing the tablet from the keyboard base 17 Changing your tablet's settings ...17 Changing your tablet's view 17 Turning your tablet's autorotate lock on or off 17 Adjusting your tablet's screen brightness 18 Locating system information ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software...
User Guide
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... the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 10 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the computer boot order 68 Removing the HP Recovery partition 68 11 Specifications ...69 Input power ...69 Operating...
... the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 10 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the computer boot order 68 Removing the HP Recovery partition 68 11 Specifications ...69 Input power ...69 Operating...
User Guide
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... you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn off the wireless devices simultaneously. In a PAN, each other. From the Start screen, type help you go. Using the wireless controls You can travel with you wherever you get connected to that world. Because the wireless devices are enabled at home, you can explore the globe and access information from...
... you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn off the wireless devices simultaneously. In a PAN, each other. From the Start screen, type help you go. Using the wireless controls You can travel with you wherever you get connected to that world. Because the wireless devices are enabled at home, you can explore the globe and access information from...
User Guide
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... video degradation, loss of audio or video playback functionality, or loss of networking connection or perform any computer functions while the computer is in the Sleep state or in any type of information, do not initiate Sleep while reading from or writing to a disc or an external media card. NOTE: If you to resume your Windows password before the computer will return to the screen. 48 Chapter 6 Managing power...
... video degradation, loss of audio or video playback functionality, or loss of networking connection or perform any computer functions while the computer is in the Sleep state or in any type of information, do not initiate Sleep while reading from or writing to a disc or an external media card. NOTE: If you to resume your Windows password before the computer will return to the screen. 48 Chapter 6 Managing power...
User Guide
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... varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to remove or replace the factory-sealed batteries. Factory-sealed battery Your computer has one or two internal, rechargeable batteries that time, the system switches to a USB port. ● Stop, disable, or remove any external media cards that is the sole power source for the computer reaches a low or critical battery level, the following actions for a critical battery level: ● If...
... varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to remove or replace the factory-sealed batteries. Factory-sealed battery Your computer has one or two internal, rechargeable batteries that time, the system switches to a USB port. ● Stop, disable, or remove any external media cards that is the sole power source for the computer reaches a low or critical battery level, the following actions for a critical battery level: ● If...
User Guide
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...-state drives. From the Start screen, type d, and then type disk. 3. Updates can run more efficiently. Go to http://www.hp.com/support to complete. HP recommends defragmenting your hard drive at any time. NOTE: It is always changing, and updating programs and drivers allows your computer to receive automatic update notifications when they become available. To run Disk Defragmenter: 1. Follow the on -screen instructions. After you start Disk Defragmenter, it works...
...-state drives. From the Start screen, type d, and then type disk. 3. Updates can run more efficiently. Go to http://www.hp.com/support to complete. HP recommends defragmenting your hard drive at any time. NOTE: It is always changing, and updating programs and drivers allows your computer to receive automatic update notifications when they become available. To run Disk Defragmenter: 1. Follow the on -screen instructions. After you start Disk Defragmenter, it works...
User Guide
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.... For more information, see Updating programs and drivers. 60 Chapter 8 Securing your home network to protect all data sent to and from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing software updates HP, Windows, and third-party software installed on your computer as a trial offer. Using Internet security software When you use the antivirus program of your choice in order to fully protect your...
.... For more information, see Updating programs and drivers. 60 Chapter 8 Securing your home network to protect all data sent to and from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing software updates HP, Windows, and third-party software installed on your computer as a trial offer. Using Internet security software When you use the antivirus program of your choice in order to fully protect your...
User Guide
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... on battery power, docked in an optional docking device, or connected to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these steps: 1. BIOS installation procedures vary. Follow any device, cable, or cord. 1. Click your selection to reliable external power using the AC adapter. Double-click the file that contains the update. 4. Do not shut down the computer or initiate Sleep...
... on battery power, docked in an optional docking device, or connected to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these steps: 1. BIOS installation procedures vary. Follow any device, cable, or cord. 1. Click your selection to reliable external power using the AC adapter. Double-click the file that contains the update. 4. Do not shut down the computer or initiate Sleep...
User Guide
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... System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be burned. HP Recovery Manager will be connected directly to a USB port on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the HP Minimized Image Recovery option from support. For more information, see Recovering using HP Recovery Manager ● If you want to reset your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and...
... System Recovery option from the HP Recovery partition (select models only) or use an external optical drive, it must be burned. HP Recovery Manager will be connected directly to a USB port on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the HP Minimized Image Recovery option from support. For more information, see Recovering using HP Recovery Manager ● If you want to reset your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and...
User Guide
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... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use the Factory Reset option, you can only be used if the hard drive is still working. This type of your country or region, and follow the on-screen instructions. ● If you have replaced the hard drive, you must be used if the computer hard drive fails. Using HP Recovery media, you need for recovery discs or a recovery USB flash drive. If you have not already created recovery media, see Recovering using...
... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use the Factory Reset option, you can only be used if the hard drive is still working. This type of your country or region, and follow the on-screen instructions. ● If you have replaced the hard drive, you must be used if the computer hard drive fails. Using HP Recovery media, you need for recovery discs or a recovery USB flash drive. If you have not already created recovery media, see Recovering using...
User Guide
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... Manager, change the computer boot order. If possible, back up hard drive space. See Changing the computer boot order. 3. Select the optical drive or USB flash drive you remove the Recovery partition, create HP Recovery media; Follow the on -screen instructions. 68 Chapter 10 Backing up, restoring, and recovering So before beginning these steps to recover the original system. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. IMPORTANT: For tablets, connect to the keyboard...
... Manager, change the computer boot order. If possible, back up hard drive space. See Changing the computer boot order. 3. Select the optical drive or USB flash drive you remove the Recovery partition, create HP Recovery media; Follow the on -screen instructions. 68 Chapter 10 Backing up, restoring, and recovering So before beginning these steps to recover the original system. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. IMPORTANT: For tablets, connect to the keyboard...
User Guide
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... do 2 H HDMI port connecting 31 identifying 15, 27 HDMI, configuring audio 31 headphones, connecting 29 Hibernation exiting 49 initiated during critical battery level 50 initiating 49 high-definition devices, connecting 31 hot keys description 47 using 47 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI), downloading 64 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 internal microphone, identifying 27 internal microphones, identifying 9 Index...
... do 2 H HDMI port connecting 31 identifying 15, 27 HDMI, configuring audio 31 headphones, connecting 29 Hibernation exiting 49 initiated during critical battery level 50 initiating 49 high-definition devices, connecting 31 hot keys description 47 using 47 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI), downloading 64 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 internal microphone, identifying 27 internal microphones, identifying 9 Index...
User Guide
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... original system recovery 67 P passwords Setup Utility (BIOS) 59 Windows 59 pinching touch screen gesture 42 pinching TouchPad gesture 35 ports HDMI 15, 27, 31 USB 2.0 16, 28 USB 3.0 15, 27 power button, identifying 6 power connector, identifying 7, 15 power meter 49 power, battery 50 product name and number, computer 18 public WLAN connection 22 R recovery discs 65, 68 HP Recovery Manager 67 media 68 options 65 starting 67 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68...
... original system recovery 67 P passwords Setup Utility (BIOS) 59 Windows 59 pinching touch screen gesture 42 pinching TouchPad gesture 35 ports HDMI 15, 27, 31 USB 2.0 16, 28 USB 3.0 15, 27 power button, identifying 6 power connector, identifying 7, 15 power meter 49 power, battery 50 product name and number, computer 18 public WLAN connection 22 R recovery discs 65, 68 HP Recovery Manager 67 media 68 options 65 starting 67 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68...