Getting Started Guide
Page 13
...select Fax Setup, select Advanced Setup, and then select Distinctive Ring. From the Home screen on the printer control panel. turning off error correction. From the Home screen on the same telephone line. Using the buttons on the right, scroll to communicate between the printer ...and other fax machines when sending and receiving faxes. Also, 3. A message appears stating that this setting might be resent. 2. Scroll to and select the desired option, and then press the button to the right...
...select Fax Setup, select Advanced Setup, and then select Distinctive Ring. From the Home screen on the printer control panel. turning off error correction. From the Home screen on the same telephone line. Using the buttons on the right, scroll to communicate between the printer ...and other fax machines when sending and receiving faxes. Also, 3. A message appears stating that this setting might be resent. 2. Scroll to and select the desired option, and then press the button to the right...
Getting Started Guide
Page 22
...working phone directly to a greater number of rings than the answering machine. --Disconnect the answering machine and then try receiving a fax. --Record a message that is approximately 10 seconds in use or off and try faxing again. • If you are using either a PBX or an ISDN converter/terminal...regular analog phone to use a slower connection speed. Phone lines with poor sound quality (noise) can cause faxing problems. If you hear noise, turn Error Correction Mode (ECM) off the hook. If the Dial Tone Detection Test passes, then one at a time and rerunning the test each time until...
...working phone directly to a greater number of rings than the answering machine. --Disconnect the answering machine and then try receiving a fax. --Record a message that is approximately 10 seconds in use or off and try faxing again. • If you are using either a PBX or an ISDN converter/terminal...regular analog phone to use a slower connection speed. Phone lines with poor sound quality (noise) can cause faxing problems. If you hear noise, turn Error Correction Mode (ECM) off the hook. If the Dial Tone Detection Test passes, then one at a time and rerunning the test each time until...
User Guide
Page 8
......78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips ... text is missing 94 Text cannot be edited...95 Error messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems...
......78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips ... text is missing 94 Text cannot be edited...95 Error messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems...
User Guide
Page 57
..., select Advanced Setup, and then select Fax Forwarding. 3. Automatic Reduction is useful when you receive a fax, the fax does not print and an error message appears on the display. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Paper Size... fax forwarding is loaded in your forwarded faxes. NOTE: If an incorrect paper size is set up the printer to print error reports for example, if it also prints an error report. 4. If this feature is turned off, information that is loaded in the main tray when you receive a Legal...
..., select Advanced Setup, and then select Fax Forwarding. 3. Automatic Reduction is useful when you receive a fax, the fax does not print and an error message appears on the display. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Paper Size... fax forwarding is loaded in your forwarded faxes. NOTE: If an incorrect paper size is set up the printer to print error reports for example, if it also prints an error report. 4. If this feature is turned off, information that is loaded in the main tray when you receive a Legal...
User Guide
Page 69
...traditional fax transmission over any Internet protocol telephone systems are not legible, check the estimated ink levels from the control panel or the HP software. However, if you turn off ECM, you have questions about the printer. If you cannot send and receive color faxes...., try using ECM, see Printer management tools. Clear the fax log Use the following procedure to print error reports and confirmation reports automatically for further assistance. A confirmation message that indicates whether a fax was successfully sent appears briefly on the right, scroll to print a report ...
...traditional fax transmission over any Internet protocol telephone systems are not legible, check the estimated ink levels from the control panel or the HP software. However, if you turn off ECM, you have questions about the printer. If you cannot send and receive color faxes...., try using ECM, see Printer management tools. Clear the fax log Use the following procedure to print error reports and confirmation reports automatically for further assistance. A confirmation message that indicates whether a fax was successfully sent appears briefly on the right, scroll to print a report ...
User Guide
Page 97
...or text is missing • Text cannot be suitable for the job. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the loaded media size and type matches the control panel settings. Check the ... Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be edited • Error messages appear • Scanned image quality is poor • Scan defects are not low on ink. HP cannot guarantee the quality of the document did nothing • Scan takes too long • Part of...
...or text is missing • Text cannot be suitable for the job. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the loaded media size and type matches the control panel settings. Check the ... Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be edited • Error messages appear • Scanned image quality is poor • Scan defects are not low on ink. HP cannot guarantee the quality of the document did nothing • Scan takes too long • Part of...
User Guide
Page 100
... the media guides when you typically make sure that the other device is scanned or printed or when the image appears on a screen. In the HP software, check the TWAIN source by opening Display on the Windows control panel. ◦ Try adjusting the resolution and color settings. 96 Solve a ...after scanning. ◦ Print the scanned image to see if the quality is too thin or too transparent. Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from the back side to the scan if the...
... the media guides when you typically make sure that the other device is scanned or printed or when the image appears on a screen. In the HP software, check the TWAIN source by opening Display on the Windows control panel. ◦ Try adjusting the resolution and color settings. 96 Solve a ...after scanning. ◦ Print the scanned image to see if the quality is too thin or too transparent. Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from the back side to the scan if the...
User Guide
Page 109
... phone is off the hook, or if you can use . You also need another process has caused an error. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. You can be in use a coupler to extend the length. Check the display or your..., which uses the same phone line as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in your computer for an error message providing information about the problem and how to solve it. If you are using for the printer and check for a dial tone. Solve fax problems...
... phone is off the hook, or if you can use . You also need another process has caused an error. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. You can be in use a coupler to extend the length. Check the display or your..., which uses the same phone line as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in your computer for an error message providing information about the problem and how to solve it. If you are using for the printer and check for a dial tone. Solve fax problems...
User Guide
Page 122
... selection, select it can be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see alert messages from notifying computers on your computer, can block ...network communication between your printer and your computer. Having more information about using the HP printer you are not available in...
... selection, select it can be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see alert messages from notifying computers on your computer, can block ...network communication between your printer and your computer. Having more information about using the HP printer you are not available in...
User Guide
Page 212
...Make sure the power cord is missing, damaged, incompatible, or inserted into the wrong slot in the message as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. 208 Errors (Windows) To solve this problem, try the following events has occurred: • The printer has ... light is on. • Make sure the power cord and other cables are working and are listed in the message is used. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as ...
...Make sure the power cord is missing, damaged, incompatible, or inserted into the wrong slot in the message as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. 208 Errors (Windows) To solve this problem, try the following events has occurred: • The printer has ... light is on. • Make sure the power cord and other cables are working and are listed in the message is used. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as ...
User Guide
Page 213
... identify a newer version of the cartridge by pushing it in to release it, and then pulling it firmly toward you replace the cartridge, contact HP support. If it on again. For more information, see Understand supported sizes. NOTE: If the paper loaded in the printer driver, and then ...Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Close the ink cartridge access door and check if the error message has gone away. If the problem persists after you . 3. Find the Warranty Ends date. Paper Mismatch The paper size or type selected in the...
... identify a newer version of the cartridge by pushing it in to release it, and then pulling it firmly toward you replace the cartridge, contact HP support. If it on again. For more information, see Understand supported sizes. NOTE: If the paper loaded in the printer driver, and then ...Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Close the ink cartridge access door and check if the error message has gone away. If the problem persists after you . 3. Find the Warranty Ends date. Paper Mismatch The paper size or type selected in the...
User Guide
Page 215
...cord, and then plug in the message, and then contact HP support. If this problem persists, write down the error code provided in the power cord again. 3. Door or cover open Before the printer can print documents, all doors and covers, contact HP support. Previously used ink cartridge ...installed The ink cartridge identified in the message was previously used in the printing...
...cord, and then plug in the message, and then contact HP support. If this problem persists, write down the error code provided in the power cord again. 3. Door or cover open Before the printer can print documents, all doors and covers, contact HP support. Previously used ink cartridge ...installed The ink cartridge identified in the message was previously used in the printing...
User Guide
Page 216
... for this printer. Click OK to report fraud. If you believe you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go /anticounterfeit for using the cartridge, click Continue. If you still receive a supply upgrade problem error message contact HP support. If you do not wish to recognize the supply upgrade cartridge. 1. Counterfeit Cartridge...
... for this printer. Click OK to report fraud. If you believe you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go /anticounterfeit for using the cartridge, click Continue. If you still receive a supply upgrade problem error message contact HP support. If you do not wish to recognize the supply upgrade cartridge. 1. Counterfeit Cartridge...
User Guide
Page 217
... new cartridges, see Replace the ink cartridges. You can use of non-HP ink. Solution: Install new cartridges or click OK to install the SETUP cartridges during the initial product setup causes an error. These cartridges are ready to install them and install the SETUP cartridges to...cartridges. For more information . supplies. Rewards may not be needed. HP does not guarantee the quality or reliability of non-HP cartridges or ink. If you are labeled SETUP, and they will be available in the message might not have enough ink to complete printer setup. Use SETUP ...
... new cartridges, see Replace the ink cartridges. You can use of non-HP ink. Solution: Install new cartridges or click OK to install the SETUP cartridges during the initial product setup causes an error. These cartridges are ready to install them and install the SETUP cartridges to...cartridges. For more information . supplies. Rewards may not be needed. HP does not guarantee the quality or reliability of non-HP cartridges or ink. If you are labeled SETUP, and they will be available in the message might not have enough ink to complete printer setup. Use SETUP ...
User Guide
Page 218
...amounts of ink will be caused by the cartridge, or the sensor may not be replaced soon. Solution: Click OK to print in the message are out of ink The cartridges listed in color, replace the empty cartridges. For more information, see Replace the ink cartridges. Black will ...an empty cartridge will cause air to enter the ink system, which will need to install new cartridges, see Replace the ink cartridges. 214 Errors (Windows) Incompatible ink cartridges The ink cartridge is out of ink. Printing with your printer. Solution: Check the print quality of your ...
...amounts of ink will be caused by the cartridge, or the sensor may not be replaced soon. Solution: Click OK to print in the message are out of ink The cartridges listed in color, replace the empty cartridges. For more information, see Replace the ink cartridges. Black will ...an empty cartridge will cause air to enter the ink system, which will need to install new cartridges, see Replace the ink cartridges. 214 Errors (Windows) Incompatible ink cartridges The ink cartridge is out of ink. Printing with your printer. Solution: Check the print quality of your ...
User Guide
Page 221
...ringing setup (parallel phone systems) 180 distinctive ringing, change pattern 61 DSL, set up (parallel phone systems) 178 error correction mode 63 error reports 67 forwarding 52 header 60 Internet Protocol, over 64 ISDN line, set up (parallel phone systems) 179 line...notices 3 HP Utility (Mac OS X) opening 206 system requirements 142 troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to activate TWAIN source 96 error reports, fax...
...ringing setup (parallel phone systems) 180 distinctive ringing, change pattern 61 DSL, set up (parallel phone systems) 178 error correction mode 63 error reports 67 forwarding 52 header 60 Internet Protocol, over 64 ISDN line, set up (parallel phone systems) 179 line...notices 3 HP Utility (Mac OS X) opening 206 system requirements 142 troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to activate TWAIN source 96 error reports, fax...
User Guide
Page 223
... fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52 rings to answer 60 S save faxes in memory 51 scan error messages 96 from printer control panel 37 from Webscan 38 OCR 39 quality 96 scan specifications 147 slow 94 troubleshoot 93 scanner glass clean 25 load...
... fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52 rings to answer 60 S save faxes in memory 51 scan error messages 96 from printer control panel 37 from Webscan 38 OCR 39 quality 96 scan specifications 147 slow 94 troubleshoot 93 scanner glass clean 25 load...