HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the...
... SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the...
User Manual
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...of the screen. 2. NOTE: Use extreme care when making changes in Setup Utility. Start Setup Utility. 2. Errors can be used with your change takes effect immediately. 48 Chapter 5 Setup Utility (BIOS) and System Diagnostics Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for Startup Menu" message is displayed, press enter. 5. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or...
...of the screen. 2. NOTE: Use extreme care when making changes in Setup Utility. Start Setup Utility. 2. Errors can be used with your change takes effect immediately. 48 Chapter 5 Setup Utility (BIOS) and System Diagnostics Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for Startup Menu" message is displayed, press enter. 5. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or...
User Manual
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... session: If the Setup Utility menus are packaged in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates on the HP Web site. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. 50 Chapter 5 Setup Utility (BIOS) and System Diagnostics Restoring factory settings in compressed files called...
... session: If the Setup Utility menus are packaged in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates on the HP Web site. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. 50 Chapter 5 Setup Utility (BIOS) and System Diagnostics Restoring factory settings in compressed files called...
User Manual
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... Changes, and then press enter. NOTE: If you are displayed on the screen after it has been downloaded to reliable external power using Setup Utility. 1. Follow any instructions that is connected to your computer and access the BIOS update you recorded earlier, open the folder on your hard drive where the BIOS update is complete. The hard drive designation is running on battery power, docked in Windows) or by pressing fn+esc (if you need to install...
... Changes, and then press enter. NOTE: If you are displayed on the screen after it has been downloaded to reliable external power using Setup Utility. 1. Follow any instructions that is connected to your computer and access the BIOS update you recorded earlier, open the folder on your hard drive where the BIOS update is complete. The hard drive designation is running on battery power, docked in Windows) or by pressing fn+esc (if you need to install...
User Manual
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... will be created per computer. Performing a system recovery HP Recovery Manager software allows you set up the computer. ● Windows has its original factory state. HP recommends that you use HP Recovery Manager to create either download the software from the manufacturer's Web site or reinstall the software from a dedicated recovery partition on -screen instructions. Follow the on the hard drive. The next time you open HP Recovery Manager, you must be used as you to repair or restore the computer...
... will be created per computer. Performing a system recovery HP Recovery Manager software allows you set up the computer. ● Windows has its original factory state. HP recommends that you use HP Recovery Manager to create either download the software from the manufacturer's Web site or reinstall the software from a dedicated recovery partition on -screen instructions. Follow the on the hard drive. The next time you open HP Recovery Manager, you must be used as you to repair or restore the computer...
User Manual
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... 11 button components 5 buttons power 5 TouchPad 8 TouchPad on/off 8 keys 6 left-side 9 lights 7 rear 8 right-side 10 TouchPad 8 computer feet locations 24 removal 24 spare part number 24 computer major components 13 computer part number 24 computer specifications 53 connectors, service considerations 19 D Digital Media Slot, identifying 9 display components 4 specifications 53 display assembly spare part numbers 34 display assembly, spare part numbers 17 display panel removal 34 display panel, product description 1 display switch 4 drive light 9 drives, preventing damage 20 DVD±...
... 11 button components 5 buttons power 5 TouchPad 8 TouchPad on/off 8 keys 6 left-side 9 lights 7 rear 8 right-side 10 TouchPad 8 computer feet locations 24 removal 24 spare part number 24 computer major components 13 computer part number 24 computer specifications 53 connectors, service considerations 19 D Digital Media Slot, identifying 9 display components 4 specifications 53 display assembly spare part numbers 34 display assembly, spare part numbers 17 display panel removal 34 display panel, product description 1 display switch 4 drive light 9 drives, preventing damage 20 DVD±...
User Manual
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... 2 ports HDMI 9 product description 2 USB 9, 10 power button, identifying 5 power connector 9 power connector cable 18 removal 44 spare part number 14, 18 power cord set requirements 61 spare part numbers 16, 17 power light 7 power requirements, product description 2 processor, product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 video 1 wireless...
... 2 ports HDMI 9 product description 2 USB 9, 10 power button, identifying 5 power connector 9 power connector cable 18 removal 44 spare part number 14, 18 power cord set requirements 61 spare part numbers 16, 17 power light 7 power requirements, product description 2 processor, product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 video 1 wireless...
User Guide
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... digital card ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Using optional external devices ...45 Using optional external drives 45 8 Drives ...46 Handling drives ...46 9 Securing your computer and information 47 Locating your security software (select models only 48 Using passwords ...48 Setting Windows passwords 48 Setting passwords in Setup Utility (BIOS 49 Using Internet security software ...50 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...51 Installing Windows security updates 51 Installing HP and...
... digital card ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Using optional external devices ...45 Using optional external drives 45 8 Drives ...46 Handling drives ...46 9 Securing your computer and information 47 Locating your security software (select models only 48 Using passwords ...48 Setting Windows passwords 48 Setting passwords in Setup Utility (BIOS 49 Using Internet security software ...50 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...51 Installing Windows security updates 51 Installing HP and...
User Guide
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... the pointer to go. To access Mouse Properties, select Start > Devices and Printers. Refer to Getting to know your computer on page 4 for specific information about the TouchPad on your computer, and select Mouse settings. To move the pointer, slide one of the USB ports on an external mouse. 22 Chapter 4 Pointing devices and keyboard Setting pointing device preferences Use Mouse Properties in Windows® to one finger across...
... the pointer to go. To access Mouse Properties, select Start > Devices and Printers. Refer to Getting to know your computer on page 4 for specific information about the TouchPad on your computer, and select Mouse settings. To move the pointer, slide one of the USB ports on an external mouse. 22 Chapter 4 Pointing devices and keyboard Setting pointing device preferences Use Mouse Properties in Windows® to one finger across...
User Guide
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... when making changes in Setup Utility. f8 Plays the next track of an audio CD or the next section of the function keys to Using Setup Utility (BIOS) on each of the f1 through f12 keys illustrates the assigned function for that key. The action key feature is turned on at the factory. For instructions, refer to activate the assigned function. f4 Switches the screen image among display devices connected to your computer. NOTE: The keyboard...
... when making changes in Setup Utility. f8 Plays the next track of an audio CD or the next section of the function keys to Using Setup Utility (BIOS) on each of the f1 through f12 keys illustrates the assigned function for that key. The action key feature is turned on at the factory. For instructions, refer to activate the assigned function. f4 Switches the screen image among display devices connected to your computer. NOTE: The keyboard...
User Guide
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... screen clears, and your Windows password before the computer will return to memory, letting you have set at the factory. When the computer exits Sleep, the power lights turn on external power. If the computer is in the Sleep state or in Setup Utility (BIOS)). Initiating and exiting Sleep The system is saved to the screen. 34 Chapter 6 Managing power NOTE: Intel Rapid Start Technology (RST) is closed, open the display. ● Press a key on...
... screen clears, and your Windows password before the computer will return to memory, letting you have set at the factory. When the computer exits Sleep, the power lights turn on external power. If the computer is in the Sleep state or in Setup Utility (BIOS)). Initiating and exiting Sleep The system is saved to the screen. 34 Chapter 6 Managing power NOTE: Intel Rapid Start Technology (RST) is closed, open the display. ● Press a key on...
User Guide
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To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and Blu-ray) (purchased separately) ● MultiBay device Using optional external devices 45 Connect the device to a USB port on the device. Turn on the computer. A USB drive can be sure that the device is turned off...
To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and Blu-ray) (purchased separately) ● MultiBay device Using optional external devices 45 Connect the device to a USB port on the device. Turn on the computer. A USB drive can be sure that the device is turned off...
User Guide
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... Support. Locating your security software (select models only) HP Security Assistant provides a starting location for a Windows security feature. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for creating and saving passwords: ● To reduce the risk of being locked out of the computer, record each password and store it helpful to use the same password for a Setup Utility (BIOS...
... Support. Locating your security software (select models only) HP Security Assistant provides a starting location for a Windows security feature. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for creating and saving passwords: ● To reduce the risk of being locked out of the computer, record each password and store it helpful to use the same password for a Setup Utility (BIOS...
User Guide
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... external device, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs, are creating recovery discs, number each disc before you have already used HP Recovery Manager to create these discs or the flash drive after software setup. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your computer from the HP Web site. Restoring the system If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore...
... external device, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs, are creating recovery discs, number each disc before you have already used HP Recovery Manager to create these discs or the flash drive after software setup. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your computer from the HP Web site. Restoring the system If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore...
User Guide
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... in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Turn on -screen instructions. 2. or - Start Setup Utility (BIOS). 2. System information such as the system time and date, and identification information about the computer is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. ● To scroll up and down arrow key. ● To close open...
... in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Turn on -screen instructions. 2. or - Start Setup Utility (BIOS). 2. System information such as the system time and date, and identification information about the computer is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. ● To scroll up and down arrow key. ● To close open...
User Guide
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... that are displayed, follow these steps: 1. Using Setup Utility (BIOS) 61 Click Refresh. 3. Make a note of the path to the location on your hard drive. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Select Start > Help and Support > Maintain. 2. Do not download or install a BIOS update while the computer is downloaded. Open Windows Explorer by unplugging the power cord from...
... that are displayed, follow these steps: 1. Using Setup Utility (BIOS) 61 Click Refresh. 3. Make a note of the path to the location on your hard drive. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Select Start > Help and Support > Maintain. 2. Do not download or install a BIOS update while the computer is downloaded. Open Windows Explorer by unplugging the power cord from...
User Guide
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... external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all vents free from obstructions while you suspect that the correct drivers are installed and updated. 64 Appendix A Troubleshooting and support But if the computer feels unusually warm, it is older, is compatible with the user-accessible surface temperature limits defined by the International...
... external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all vents free from obstructions while you suspect that the correct drivers are installed and updated. 64 Appendix A Troubleshooting and support But if the computer feels unusually warm, it is older, is compatible with the user-accessible surface temperature limits defined by the International...
User Guide
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...Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard 45 optional external optical 45 E electrostatic discharge 70 esc key, identifying 7 existing wireless network, connecting to 17 external AC power, using 38 external devices 45 external drive 45 F f11 54 firewall software 19, 50 fn key, identifying 7, 28 H hard drive external 45 HDMI configuring audio 32 HDMI port...
...Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard 45 optional external optical 45 E electrostatic discharge 70 esc key, identifying 7 existing wireless network, connecting to 17 external AC power, using 38 external devices 45 external drive 45 F f11 54 firewall software 19, 50 fn key, identifying 7, 28 H hard drive external 45 HDMI configuring audio 32 HDMI port...
User Guide
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... power 71 installing software updates 51 integrated webcam light, identifying 10 internal display switch 10 Internet connection setup 18 Internet security software 50 ISP, using 14 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 9 RJ-45 (network) 9 K keyboard hotkeys, identifying 28 keys action 7 esc 7 fn 7 media 29 volume 30 Windows applications 7 Windows logo 7 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 wireless certification 13 WLAN 13 lights battery/AC 9 caps lock 5 hard drive 9 mute 5 power 5 TouchPad 4 webcam 10 wireless...
... power 71 installing software updates 51 integrated webcam light, identifying 10 internal display switch 10 Internet connection setup 18 Internet security software 50 ISP, using 14 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 9 RJ-45 (network) 9 K keyboard hotkeys, identifying 28 keys action 7 esc 7 fn 7 media 29 volume 30 Windows applications 7 Windows logo 7 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 wireless certification 13 WLAN 13 lights battery/AC 9 caps lock 5 hard drive 9 mute 5 power 5 TouchPad 4 webcam 10 wireless...
User Guide
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... restore 57 V vents, identifying volume adjusting 30 buttons 30 keys 30 11, 12 T TouchPad buttons 4 using 22 TouchPad gestures pinching 26 scrolling 26 zooming 26 TouchPad light 4 TouchPad on/off button 4 TouchPad zone, identifying 4 traveling with the computer 13, 67 troubleshooting computer is unable to start up 63 computer on but not responding 64 computer screen is blank 63 computer unusually warm 64 external device 64 software functioning abnormally 63 wireless network connection 65 troubleshooting and support 63 turning...
... restore 57 V vents, identifying volume adjusting 30 buttons 30 keys 30 11, 12 T TouchPad buttons 4 using 22 TouchPad gestures pinching 26 scrolling 26 zooming 26 TouchPad light 4 TouchPad on/off button 4 TouchPad zone, identifying 4 traveling with the computer 13, 67 troubleshooting computer is unable to start up 63 computer on but not responding 64 computer screen is blank 63 computer unusually warm 64 external device 64 software functioning abnormally 63 wireless network connection 65 troubleshooting and support 63 turning...
