HP Compaq Business PC dc7600 Series Personal Computer Illustrated Parts Map, CMT Chassis (1st Edition)
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...Setup (F10) Utility Guide on the Documentation and Diagnostics CD. Turn the computer on and run Computer Setup (F10 Setup Utility) to the Desktop Management Guide and the Computer Setup (F10) Utility Guide for PCI 12 Mouse 13 Coprocessor 14 Primary ATA (IDE) Controller Computer Diagnostic LEDs ...System not fetching code System hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is necessary to clear the CMOS memory using switch SW50. If it is, it . 5. Replace the access panel. 5. Disabling or ...
...Setup (F10) Utility Guide on the Documentation and Diagnostics CD. Turn the computer on and run Computer Setup (F10 Setup Utility) to the Desktop Management Guide and the Computer Setup (F10) Utility Guide for PCI 12 Mouse 13 Coprocessor 14 Primary ATA (IDE) Controller Computer Diagnostic LEDs ...System not fetching code System hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is necessary to clear the CMOS memory using switch SW50. If it is, it . 5. Replace the access panel. 5. Disabling or ...
HP Compaq dx7200 and dc7600 Series Personal Computers Service Reference Card (1st Edition)
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... faulty DIMM. 201-Memory none RAM failure. Ownership Tag Displays ownership information as shown. To order a FailSafe key contact HP. [3] Available on or restart the computer. Diagnostic Functions Diagnostic functions are improperly used /available • System identification, asset...shown: current password/new password/new password. Rearrange the DIMMs so that might result in ascending order starting attached. If 304, possible system board problem 501-Display Adapter Failure 1L, 2S Graphics controller. 1. Check monitor connection. 3. Replace graphics card....
... faulty DIMM. 201-Memory none RAM failure. Ownership Tag Displays ownership information as shown. To order a FailSafe key contact HP. [3] Available on or restart the computer. Diagnostic Functions Diagnostic functions are improperly used /available • System identification, asset...shown: current password/new password/new password. Rearrange the DIMMs so that might result in ascending order starting attached. If 304, possible system board problem 501-Display Adapter Failure 1L, 2S Graphics controller. 1. Check monitor connection. 3. Replace graphics card....
HP ProtectTools Troubleshooting Guide
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... designed. If when right-clicking a file icon. Press F10 to reset the TPM module and cause possible loss of data. 6 www.hp.com Technical Reference Guide To work around the problem, encrypt the file as the monitor LED turns green). 3. launch the User 8. Select Security > Embedded Security. 6. This allows password protected at... select Property > Advanced > Encrypt Contents. Embedded Security chip has already an Embedded Security owner. 5. There is no Encrypt selection This is a Microsoft operating system limitation. Start or restart the computer.
... designed. If when right-clicking a file icon. Press F10 to reset the TPM module and cause possible loss of data. 6 www.hp.com Technical Reference Guide To work around the problem, encrypt the file as the monitor LED turns green). 3. launch the User 8. Select Security > Embedded Security. 6. This allows password protected at... select Property > Advanced > Encrypt Contents. Embedded Security chip has already an Embedded Security owner. 5. There is no Encrypt selection This is a Microsoft operating system limitation. Start or restart the computer.
Troubleshooting Guide
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... light is on. ■ Check the Power LED on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Refer to start on the front of the computer to restart the computer. If the system remains in suspend mode, shut down , unplug the...or other option. If the system will not shut down the computer by pressing any key. Troubleshooting Without Diagnostics Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer...
... light is on. ■ Check the Power LED on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Refer to start on the front of the computer to restart the computer. If the system remains in suspend mode, shut down , unplug the...or other option. If the system will not shut down the computer by pressing any key. Troubleshooting Without Diagnostics Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer...
Troubleshooting Guide
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....hp.com Troubleshooting Guide Diskette drive cannot write to begin formatting the diskette. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select the desired options, and click Start to a diskette. See "Solving Hardware Installation Problems" for diskette problems...properly. Select File > Properties > Tools. Reseat the drive. From Windows Explorer select the disk (A) drive. 2. Solving Diskette Problems Problem Cause Diskette drive light stays on the diskette power cable are listed in the following table. ✎ You may need to the...
....hp.com Troubleshooting Guide Diskette drive cannot write to begin formatting the diskette. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select the desired options, and click Start to a diskette. See "Solving Hardware Installation Problems" for diskette problems...properly. Select File > Properties > Tools. Reseat the drive. From Windows Explorer select the disk (A) drive. 2. Solving Diskette Problems Problem Cause Diskette drive light stays on the diskette power cable are listed in the following table. ✎ You may need to the...
Troubleshooting Guide
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...type of drive that you may be write-protected. Diskette is a problem with a file. Diskette is enabled. Enter Computer Setup and enable .... Replace the diskette with a disk transaction. Troubleshooting Guide www.hp.com 2-13 Not enough space is left on the diskette. ... path statement. 1. When formatting a disk in Computer Setup. A problem has occurred with a new one. You are using the wrong diskette...Replace the damaged disk. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Diskette drive cannot write Writing to the wrong...
...type of drive that you may be write-protected. Diskette is a problem with a file. Diskette is enabled. Enter Computer Setup and enable .... Replace the diskette with a disk transaction. Troubleshooting Guide www.hp.com 2-13 Not enough space is left on the diskette. ... path statement. 1. When formatting a disk in Computer Setup. A problem has occurred with a new one. You are using the wrong diskette...Replace the damaged disk. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Diskette drive cannot write Writing to the wrong...
Troubleshooting Guide
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... in Computer Setup. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not bootable. A diskette that does not contain the system files needed to Diskette. Cannot Boot to start up. Removable media boot has been disabled in ...Storage > Storage Options > Removable Media Boot. 2-14 www.hp....
... in Computer Setup. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not bootable. A diskette that does not contain the system files needed to Diskette. Cannot Boot to start up. Removable media boot has been disabled in ...Storage > Storage Options > Removable Media Boot. 2-14 www.hp....
Troubleshooting Guide
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... bad sectors. Troubleshooting Guide www.hp.com 2-15 Drive not found (identified). Use a utility to see if the device is disabled in the "Solving Hardware Installation Problems" section. If it is not listed, the probable cause is a driver problem. If it is listed, the...drive. If necessary, reformat the hard disk. Check cable connections. See reconfiguration directions in Computer Setup. If this is a problem with a file. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Solution 1. Hard disk has bad sectors or ...
... bad sectors. Troubleshooting Guide www.hp.com 2-15 Drive not found (identified). Use a utility to see if the device is disabled in the "Solving Hardware Installation Problems" section. If it is not listed, the probable cause is a driver problem. If it is listed, the...drive. If necessary, reformat the hard disk. Check cable connections. See reconfiguration directions in Computer Setup. If this is a problem with a file. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Solution 1. Hard disk has bad sectors or ...
Troubleshooting Guide
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...third party reader to evaluate the drive. The system is trying to the system board connector labeled P60 SATA 0. 2-16 www.hp.com Troubleshooting Guide Hard drive boot has been disabled in Advanced > Power-On Options. System files missing or not properly installed.... The system is attached to start from a diskette that is not attached as first in the Storage > Boot Order list. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly ...
...third party reader to evaluate the drive. The system is trying to the system board connector labeled P60 SATA 0. 2-16 www.hp.com Troubleshooting Guide Hard drive boot has been disabled in Advanced > Power-On Options. System files missing or not properly installed.... The system is attached to start from a diskette that is not attached as first in the Storage > Boot Order list. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly ...
Troubleshooting Guide
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...Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. (continued) Bootable hard drive's controller is listed immediately under the Hard Drive entry. Program in the Boot Order. See the Worldwide Limited Warranty for four or more seconds to be locked up. Troubleshooting Guide www.hp... removable hard drive that has DriveLock security enabled. (This feature supported on the computer. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. If this fails, press the power button for terms and conditions. Computer ...
...Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. (continued) Bootable hard drive's controller is listed immediately under the Hard Drive entry. Program in the Boot Order. See the Worldwide Limited Warranty for four or more seconds to be locked up. Troubleshooting Guide www.hp... removable hard drive that has DriveLock security enabled. (This feature supported on the computer. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. If this fails, press the power button for terms and conditions. Computer ...
Troubleshooting Guide
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...) Problem Cause Clicking noise coming from inside the monitor. It is bad. To download a SoftPaq that particular symbol. Reseat the graphics card. 2. or unable to the following Web site, select the appropriate monitor, and download either SP20930 or SP22333: www.hp.com/support 1. Certain typed symbols do not appear correct. Electronic relays...'s Auto-Adjustment option in and out of the graphics card. Use the Character Map to make a clicking noise when turned on -screen display functions. Click Start > All Programs > Accessories > System Tools > Character Map.
...) Problem Cause Clicking noise coming from inside the monitor. It is bad. To download a SoftPaq that particular symbol. Reseat the graphics card. 2. or unable to the following Web site, select the appropriate monitor, and download either SP20930 or SP22333: www.hp.com/support 1. Certain typed symbols do not appear correct. Electronic relays...'s Auto-Adjustment option in and out of the graphics card. Use the Character Map to make a clicking noise when turned on -screen display functions. Click Start > All Programs > Accessories > System Tools > Character Map.
Troubleshooting Guide
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...by the computer. On the Windows Desktop, click Start. 2. After the shutdown is in standby mode. Shut down . 4. Wireless device error. 1. Check the software, if available, for terms and conditions. Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you will shut down the ...The Shut Down Windows dialog box is not properly connected. 1. See the Worldwide Limited Warranty for device status. 2. Troubleshooting Guide www.hp.com 2-27 Computer is complete, reconnect the keyboard to resume from standby mode. Ä CAUTION: When attempting to the back of...
...by the computer. On the Windows Desktop, click Start. 2. After the shutdown is in standby mode. Shut down . 4. Wireless device error. 1. Check the software, if available, for terms and conditions. Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you will shut down the ...The Shut Down Windows dialog box is not properly connected. 1. See the Worldwide Limited Warranty for device status. 2. Troubleshooting Guide www.hp.com 2-27 Computer is complete, reconnect the keyboard to resume from standby mode. Ä CAUTION: When attempting to the back of...
Troubleshooting Guide
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.... Use the up or down the computer using the keyboard. 1. See the Worldwide Limited Warranty for terms and conditions. 2-28 www.hp.com Troubleshooting Guide Solving Mouse Problems Problem Cause Mouse does not respond to select the Shut Down option and then press the Enter key. 4. After the shutdown is not properly...keys at the same time (or press the Windows logo key) to commands. Shut down arrow key to use has stopped responding to display the Start menu. 2. Remove the roller ball cover on the keypad. The Num Lock key can be on if you want to select Shut Down and ...
.... Use the up or down the computer using the keyboard. 1. See the Worldwide Limited Warranty for terms and conditions. 2-28 www.hp.com Troubleshooting Guide Solving Mouse Problems Problem Cause Mouse does not respond to select the Shut Down option and then press the Enter key. 4. After the shutdown is not properly...keys at the same time (or press the Windows logo key) to commands. Shut down arrow key to use has stopped responding to display the Start menu. 2. Remove the roller ball cover on the keypad. The Num Lock key can be on if you want to select Shut Down and ...
Troubleshooting Guide
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... of the computer. For systems with integrated graphics, replace the system board. Power on the system. 2. Troubleshooting Guide www.hp.com 2-31 Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause...board. For systems with a graphics card: 1. Review the documentation that came with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Replace third-party memory with the system to determine if you still cannot resolve ...
... of the computer. For systems with integrated graphics, replace the system board. Power on the system. 2. Troubleshooting Guide www.hp.com 2-31 Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause...board. For systems with a graphics card: 1. Review the documentation that came with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Replace third-party memory with the system to determine if you still cannot resolve ...
Troubleshooting Guide
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...Guide www.hp.com 2-33 Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site. Solving Network Problems Problem Cause Wake-on-LAN feature is not enabled. Select Start > Control ...Panel. 2. Check the network controller documentation for network problems are listed in the operating system via Device Manager. ...
...Guide www.hp.com 2-33 Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site. Solving Network Problems Problem Cause Wake-on-LAN feature is not enabled. Select Start > Control ...Panel. 2. Check the network controller documentation for network problems are listed in the operating system via Device Manager. ...
Troubleshooting Guide
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...cleaning kit, available from the drive until the tray is dirty. Use Device Manager to start. Try using the correct media for this topic. CD-ROM, CD-RW, DVD-...the CD-ROM or DVD-ROM drive. 1. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide CD or DVD disc is fully extended, then remove the disc. Verify ...media played, such as audio or video. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray-load unit). Wrong or poor quality media type....
...cleaning kit, available from the drive until the tray is dirty. Use Device Manager to start. Try using the correct media for this topic. CD-ROM, CD-RW, DVD-...the CD-ROM or DVD-ROM drive. 1. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide CD or DVD disc is fully extended, then remove the disc. Verify ...media played, such as audio or video. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray-load unit). Wrong or poor quality media type....
Troubleshooting Guide
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...desired program. Select Start > Control Panel. 2. Double-click Internet Options. 3. Cannot automatically launch Internet programs. You must log on to your ISP before some specific information that a Web server can later retrieve.) In Windows XP: 1. Troubleshooting Guide www.hp.com 2-43 ... with your Web browser. Cookies are corrupted. (A "cookie" is disconnected. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) The CAT5 UTP cable is a small piece of the cable/...
...desired program. Select Start > Control Panel. 2. Double-click Internet Options. 3. Cannot automatically launch Internet programs. You must log on to your ISP before some specific information that a Web server can later retrieve.) In Windows XP: 1. Troubleshooting Guide www.hp.com 2-43 ... with your Web browser. Cookies are corrupted. (A "cookie" is disconnected. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) The CAT5 UTP cable is a small piece of the cable/...
Troubleshooting Guide
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...Under Device status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide Right-click the COM port your modem uses, then click ...Properties. 7. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. In Windows XP: 1. Modem is enabled. 9. Select Start > Control ...
...Under Device status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide Right-click the COM port your modem uses, then click ...Properties. 7. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. In Windows XP: 1. Modem is enabled. 9. Select Start > Control ...
Getting Started
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Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you set up factory-provided software. It will help you have problems during the initial startup process. It also includes basic troubleshooting information should you have completed the steps detailed in the Quick Setup guide.
Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you set up factory-provided software. It will help you have problems during the initial startup process. It also includes basic troubleshooting information should you have completed the steps detailed in the Quick Setup guide.
Getting Started
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... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii
... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii
