User Guide - Pre-Windows 2000
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...help 82 Ink Status window 82 Download printer software updates 83 10 Maintenance...84 Install print cartridges 84 Set the auto-off feature 87 Align the print cartridges 87 Calibrate color ...88 Automatically clean print cartridges 88 ...Printer Toolbox ...91 11 Troubleshooting 93 Ethernet problems 93 Printer does not print 95 Paper jam ...96 Paper problems ...98 Paper mismatch ...99 Printer is stalled ...99 Print cartridge problems 100 Photos do not print correctly 102 PictBridge problems 104 Bluetooth printing problems 105 Banners do not print correctly 107 2 HP Deskjet 6940...
...help 82 Ink Status window 82 Download printer software updates 83 10 Maintenance...84 Install print cartridges 84 Set the auto-off feature 87 Align the print cartridges 87 Calibrate color ...88 Automatically clean print cartridges 88 ...Printer Toolbox ...91 11 Troubleshooting 93 Ethernet problems 93 Printer does not print 95 Paper jam ...96 Paper problems ...98 Paper mismatch ...99 Printer is stalled ...99 Print cartridge problems 100 Photos do not print correctly 102 PictBridge problems 104 Bluetooth printing problems 105 Banners do not print correctly 107 2 HP Deskjet 6940...
User Guide - Pre-Windows 2000
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Contents Print quality is poor 107 Document is misprinted 109 Problems with borderless documents 110 Error messages 114 Printer lights are on or flashing 116 Document prints slowly 118 If you continue to have problems 119 HP support process 119 12 Accessories...120 Automatic Two-Sided Printing Accessory (duplexer 120 250-Sheet Plain Paper Tray...
Contents Print quality is poor 107 Document is misprinted 109 Problems with borderless documents 110 Error messages 114 Printer lights are on or flashing 116 Document prints slowly 118 If you continue to have problems 119 HP support process 119 12 Accessories...120 Automatic Two-Sided Printing Accessory (duplexer 120 250-Sheet Plain Paper Tray...
User Guide - Pre-Windows 2000
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When the problem is required, such as loading paper or clearing a paper jam. Print Cartridge Status lights The Print Cartridge Status lights indicate the status of the printer power cord from the electrical source. Print Cancel button Pressing the Print Cancel button cancels the current print job. Resume button The ...light flashes when an action is solved, press the Resume button to continue printing. Note Energy consumption can be prevented by turning the printer power off, and then disconnecting the end of the print cartridges. 1 Print Cartridge Status lights User's guide 9
When the problem is required, such as loading paper or clearing a paper jam. Print Cartridge Status lights The Print Cartridge Status lights indicate the status of the printer power cord from the electrical source. Print Cancel button Pressing the Print Cancel button cancels the current print job. Resume button The ...light flashes when an action is solved, press the Resume button to continue printing. Note Energy consumption can be prevented by turning the printer power off, and then disconnecting the end of the print cartridges. 1 Print Cartridge Status lights User's guide 9
User Guide - Pre-Windows 2000
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... paper jams. Link light If the printer still does not print, then look at the Link light on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ●...; Error messages ● Printer lights are on the back of the printer: State of the Link light Task Flashing Resend the document...
... paper jams. Link light If the printer still does not print, then look at the Link light on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ●...; Error messages ● Printer lights are on the back of the printer: State of the Link light Task Flashing Resend the document...
User Guide - Pre-Windows 2000
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... higher or Netscape 4.75 or higher. 4. To assign the printer a static IP address, see Printer lights are on . ● The print cartridges are the correct print cartridges for the printer and are still unable to potential problems. For more information, see the network guide that protects a computer...Verify the following Verify the following conditions if the printer is not printing: ● The printer is connected to the power source. ● The cable connections are secure. ● The printer is turned on or flashing. Print an HP Report page. 2. A personal software firewall is ...
... higher or Netscape 4.75 or higher. 4. To assign the printer a static IP address, see Printer lights are on . ● The print cartridges are the correct print cartridges for the printer and are still unable to potential problems. For more information, see the network guide that protects a computer...Verify the following Verify the following conditions if the printer is not printing: ● The printer is connected to the power source. ● The cable connections are secure. ● The printer is turned on or flashing. Print an HP Report page. 2. A personal software firewall is ...
User Guide - Pre-Windows 2000
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... be working properly. Turn off and then on . Chapter 11 Check the printer cable connection If your printer and computer are USB-connected and are not communicating with each other, and then remove the door. 96 HP Deskjet 6940 series If you are using an older cable, it might need to the... printer and plugged into the USB port on the back of the USB cable is turned on again. Verify that best describes the problem: - Click the Printer menu, and then click Pause ...
... be working properly. Turn off and then on . Chapter 11 Check the printer cable connection If your printer and computer are USB-connected and are not communicating with each other, and then remove the door. 96 HP Deskjet 6940 series If you are using an older cable, it might need to the... printer and plugged into the USB port on the back of the USB cable is turned on again. Verify that best describes the problem: - Click the Printer menu, and then click Pause ...
User Guide - Pre-Windows 2000
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...has been removed from direct sunlight. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following: 98 HP Deskjet 6940 series Chapter 11 Accessories? (continued)... message is attached to the printer, follow these guidelines. Paper jam For information about clearing a paper jam, see the paper jam page. Paper problems Printer does not feed paper Try ... are flashing, you might have the tri-color print cartridge and a black or photo print cartridge installed. Printer ejects paper If the printer ejects the paper, try one or more of...
...has been removed from direct sunlight. Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following: 98 HP Deskjet 6940 series Chapter 11 Accessories? (continued)... message is attached to the printer, follow these guidelines. Paper jam For information about clearing a paper jam, see the paper jam page. Paper problems Printer does not feed paper Try ... are flashing, you might have the tri-color print cartridge and a black or photo print cartridge installed. Printer ejects paper If the printer ejects the paper, try one or more of...
User Guide - Pre-Windows 2000
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...Make sure the tri-color print cartridge is installed in the left side of the cradle and the black or photo print cartridge is flashing, press the Resume button. Connect the power cable to www.hp.com/support or contact HP. Print cartridge problems Incorrect print cartridge The printer can be used in...installed. If the Resume light is incorrect. To verify that came with the printer or at www.hp.com/support. Click the Estimated Ink Level tab. 100 HP Deskjet 6940 series If the Resume light is installed in the printer. Chapter 11 Caution First, check for any loose or broken parts in ...
...Make sure the tri-color print cartridge is installed in the left side of the cradle and the black or photo print cartridge is flashing, press the Resume button. Connect the power cable to www.hp.com/support or contact HP. Print cartridge problems Incorrect print cartridge The printer can be used in...installed. If the Resume light is incorrect. To verify that came with the printer or at www.hp.com/support. Click the Estimated Ink Level tab. 100 HP Deskjet 6940 series If the Resume light is installed in the printer. Chapter 11 Caution First, check for any loose or broken parts in ...
User Guide - Pre-Windows 2000
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... cartridges, follow these steps: 1. If you receive a message about a problem with the printer also shows the print cartridge selection numbers. 4. If the Print Cartridge Status light is initiated. If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support. Click the Print Cartridge Information button and view...
... cartridges, follow these steps: 1. If you receive a message about a problem with the printer also shows the print cartridge selection numbers. 4. If the Print Cartridge Status light is initiated. If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support. Click the Print Cartridge Information button and view...
User Guide - Pre-Windows 2000
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...; Install a photo print cartridge and a tri-color print cartridge in a file format that the digital camera is set the Print quality to the front USB port on the printer, select some photos on the camera for printing. 104 HP Deskjet 6940 series Verify that the PictBridge transfer feature supports: ...the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to PictBridge mode, see Store and handle photo paper. PictBridge problems Images in a connected digital camera do not print There are several reasons why images in a connected digital camera do not print: ●...
...; Install a photo print cartridge and a tri-color print cartridge in a file format that the digital camera is set the Print quality to the front USB port on the printer, select some photos on the camera for printing. 104 HP Deskjet 6940 series Verify that the PictBridge transfer feature supports: ...the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to PictBridge mode, see Store and handle photo paper. PictBridge problems Images in a connected digital camera do not print There are several reasons why images in a connected digital camera do not print: ●...
User Guide - Pre-Windows 2000
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Check the USB connection. Connection light is flashing The camera has lost connection with the camera while printing. Replace the camera batteries or connect it to a power supply. Connection light is on and the Error light is on and the Error light flashes twice The camera has requested an unsupported command. Bluetooth printing problems Bluetooth device cannot find the printer Try one of the lights Connection light and the Error light are flashing State of the following solutions: User's guide 105 PictBridge lights are flashing Task The printer has lost power.
Check the USB connection. Connection light is flashing The camera has lost connection with the camera while printing. Replace the camera batteries or connect it to a power supply. Connection light is on and the Error light is on and the Error light flashes twice The camera has requested an unsupported command. Bluetooth printing problems Bluetooth device cannot find the printer Try one of the lights Connection light and the Error light are flashing State of the following solutions: User's guide 105 PictBridge lights are flashing Task The printer has lost power.
User Guide - Pre-Windows 2000
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...in grayscale on a photo 110 HP Deskjet 6940 series Horizontal lines appear on the Color tab. ● Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents. Chapter 11 Problems with borderless documents Borderless printing ...the size of the photo, try the following solutions: ● Install a photo print cartridge in the printer. ● Rotate the image 180°. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then set the Print quality to Maximum dpi....
...in grayscale on a photo 110 HP Deskjet 6940 series Horizontal lines appear on the Color tab. ● Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents. Chapter 11 Problems with borderless documents Borderless printing ...the size of the photo, try the following solutions: ● Install a photo print cartridge in the printer. ● Rotate the image 180°. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then set the Print quality to Maximum dpi....
User Guide - Pre-Windows 2000
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...for the paper type. If the paper is not caused by the source image, follow these guidelines if ink smears appear on photos: 1. Open the Printer Properties dialog box. 2. Click the Basics tab. 3. Move the Ink volume slider toward More. 5. If the lines still occur, align the print cartridges...If light or dark horizontal lines appear on the back of the photos, or if the paper sticks together: ● Use an HP photo paper. ● Verify that no problem exists with the source image. If the photo paper is displayed. 4. Ink smears Follow these steps: 1. Load the paper correctly in...
...for the paper type. If the paper is not caused by the source image, follow these guidelines if ink smears appear on photos: 1. Open the Printer Properties dialog box. 2. Click the Basics tab. 3. Move the Ink volume slider toward More. 5. If the lines still occur, align the print cartridges...If light or dark horizontal lines appear on the back of the photos, or if the paper sticks together: ● Use an HP photo paper. ● Verify that no problem exists with the source image. If the photo paper is displayed. 4. Ink smears Follow these steps: 1. Load the paper correctly in...
User Guide - Pre-Windows 2000
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... paper, and then load plain paper in the image might become lighter. 6. If the problem persists, then use photo paper that photo paper is not curled. For instructions about preventing ...If part of a photo. test page, and then release the button. 3. Repeat step 2 until the printer starts printing a self- Photo has unwanted border If the photo has an unwanted border, follow these guidelines.... it in the opposite direction of a photo 112 HP Deskjet 6940 series Click OK. Chapter 11 Note The colors in the In tray. 2. If the photo paper is faded, follow these guidelines...
... paper, and then load plain paper in the image might become lighter. 6. If the problem persists, then use photo paper that photo paper is not curled. For instructions about preventing ...If part of a photo. test page, and then release the button. 3. Repeat step 2 until the printer starts printing a self- Photo has unwanted border If the photo has an unwanted border, follow these guidelines.... it in the opposite direction of a photo 112 HP Deskjet 6940 series Click OK. Chapter 11 Note The colors in the In tray. 2. If the photo paper is faded, follow these guidelines...
User Guide - Pre-Windows 2000
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... For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear.... Photo has an unwanted border The following solutions: ● Install a photo print cartridge in the printer. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then set the Print quality to 2.5 inches)...a photo, try one of the following solutions: ● Align the print cartridges. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then verify that the selected paper size matches both ...
... For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear.... Photo has an unwanted border The following solutions: ● Install a photo print cartridge in the printer. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then set the Print quality to 2.5 inches)...a photo, try one of the following solutions: ● Align the print cartridges. ● Open the Printer Properties dialog box, click the Paper/Quality tab, and then verify that the selected paper size matches both ...
User Guide - Pre-Windows 2000
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... when it was an error writing to communicate with the computer if the USB cable is a problem with the source image. Incorrect print cartridge message The printer can only print when the correct print cartridges are printing a scanned image, verify that the USB...computer. Print cartridge problem message If you are printing a document. 114 HP Deskjet 6940 series Follow these guidelines. For example, if you are installed. "Two-way communication cannot be established" or "Printer not responding" The printer might not be able to USB port" The printer might be receiving ...
... when it was an error writing to communicate with the computer if the USB cable is a problem with the source image. Incorrect print cartridge message The printer can only print when the correct print cartridges are printing a scanned image, verify that the USB...computer. Print cartridge problem message If you are printing a document. 114 HP Deskjet 6940 series Follow these guidelines. For example, if you are installed. "Two-way communication cannot be established" or "Printer not responding" The printer might not be able to USB port" The printer might be receiving ...
User Guide - Pre-Windows 2000
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...to experience problems, visit HP Technical Support at least ten sheets). - Install the black or photo print cartridge in the left print cartridge cradle compartment. There are installed in ink-backup mode" When the printer detects that Windows determines to be a problem. Check with...computer, and then try printing again. 2. Delete any temporary files on the computer. User's guide 115 Always install the tri-color print cartridge in the right print cartridge cradle compartment. Try printing using different settings or options. 3. Follow these instructions to ...
...to experience problems, visit HP Technical Support at least ten sheets). - Install the black or photo print cartridge in the left print cartridge cradle compartment. There are installed in ink-backup mode" When the printer detects that Windows determines to be a problem. Check with...computer, and then try printing again. 2. Delete any temporary files on the computer. User's guide 115 Always install the tri-color print cartridge in the right print cartridge cradle compartment. Try printing using different settings or options. 3. Follow these instructions to ...
User Guide - Pre-Windows 2000
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...of these steps: - Manually clean the print cartridge. Otherwise, follow the borderless printing guidelines. Raise the printer cover, remove the print cartridge on the printer. If the light is a problem with the print cartridge that you removed. Proceed to be restarted. 1. All lights are installed. 1...., and then lower the cover. 2. If the light is off the printer, and then press the Power button to restart the printer. User's guide 117 The left status light represents the tri-color print cartridge, which is low on ink, consider replacing the print cartridge....
...of these steps: - Manually clean the print cartridge. Otherwise, follow the borderless printing guidelines. Raise the printer cover, remove the print cartridge on the printer. If the light is a problem with the print cartridge that you removed. Proceed to be restarted. 1. All lights are installed. 1...., and then lower the cover. 2. If the light is off the printer, and then press the Power button to restart the printer. User's guide 117 The left status light represents the tri-color print cartridge, which is low on ink, consider replacing the print cartridge....
User Guide - Pre-Windows 2000
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... by product, country/region, and language. If you still have problems after restarting the computer, visit HP Technical Support at www.hp.com/support. Proactive product updates, support alerts, and HP newsgrams that came with your printer has a hardware failure, you will be quoted a service charge.) 3. For the appropriate telephone number, see the inside front...
... by product, country/region, and language. If you still have problems after restarting the computer, visit HP Technical Support at www.hp.com/support. Proactive product updates, support alerts, and HP newsgrams that came with your printer has a hardware failure, you will be quoted a service charge.) 3. For the appropriate telephone number, see the inside front...
User Guide - Pre-Windows 2000
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... sides drop-down list. 3. After the first side of the page is printed. Automatic two-sided printing problems Paper jam occurs inside the printer. 4. Chapter 12 Print Load paper in the printer paper tray, and then follow these steps to print a booklet automatically: 1. Warning Remove the duplexer before ...Note Do not remove the paper from the drop-down list, select one of the page is printed, the printer pauses while the ink dries. Open the duplexer. 124 HP Deskjet 6940 series When the ink is dry, the paper is pulled back into the duplexer and the reverse side of ...
... sides drop-down list. 3. After the first side of the page is printed. Automatic two-sided printing problems Paper jam occurs inside the printer. 4. Chapter 12 Print Load paper in the printer paper tray, and then follow these steps to print a booklet automatically: 1. Warning Remove the duplexer before ...Note Do not remove the paper from the drop-down list, select one of the page is printed, the printer pauses while the ink dries. Open the duplexer. 124 HP Deskjet 6940 series When the ink is dry, the paper is pulled back into the duplexer and the reverse side of ...