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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 19 Avoiding discomfort and injury from repetitive strain . . 19 Connecting the AC adapter 20 Protecting from power source problems 21 Connecting to a broadband modem or network 22 Connecting the optional dial-up modem 23 Starting your notebook 24 Waking ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 2 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 ...your notebook 19 Avoiding discomfort and injury from repetitive strain . . 19 Connecting the AC adapter 20 Protecting from power source problems 21 Connecting to a broadband modem or network 22 Connecting the optional dial-up modem 23 Starting your notebook 24 Waking ...
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...notebook for the location of electricity coming into a wall outlet. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. Protecting from your notebook, then plug it turns on and off your notebook and leave...increase to levels far above normal levels and cause data loss or system damage. www.gateway.com 2 Connect the AC adapter to toggle the status lights on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). The battery ...
...notebook for the location of electricity coming into a wall outlet. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on page 2. Protecting from your notebook, then plug it turns on and off your notebook and leave...increase to levels far above normal levels and cause data loss or system damage. www.gateway.com 2 Connect the AC adapter to toggle the status lights on : • Unplug the adapter from power source problems During a power surge, the voltage level of the battery charge indicator). The battery ...
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... page 93. 91 For instructions, see "Preparing for the purpose. Recovering your system under most notebook problems by following the information in the technical support pages at www.gateway.com. This reduces the life of software and driver recovery discs as soon as possible. If the ... not around in the notebook and the notebook is in a circle, using it has a full charge. www.gateway.com Consider removing the battery from your system). Problem solving may also involve re-installing some or all of the notebook's software (also called recovering or restoring your notebook...
... page 93. 91 For instructions, see "Preparing for the purpose. Recovering your system under most notebook problems by following the information in the technical support pages at www.gateway.com. This reduces the life of software and driver recovery discs as soon as possible. If the ... not around in the notebook and the notebook is in a circle, using it has a full charge. www.gateway.com Consider removing the battery from your system). Problem solving may also involve re-installing some or all of the notebook's software (also called recovering or restoring your notebook...
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... software and drivers that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using recovery discs" on page 103. • To re-install your pre-installed software and device drivers using recovery... discs, see that were not pre-installed, see "Recovering pre-installed software and drivers using Gateway Recovery Center. 92 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then ...
... software and drivers that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by using recovery discs" on page 103. • To re-install your pre-installed software and device drivers using recovery... discs, see that were not pre-installed, see "Recovering pre-installed software and drivers using Gateway Recovery Center. 92 Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then ...
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... Help and Support. For instructions, see "Manually creating a restore point" on page 101. The Backup and Restore Center opens. 99 www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. You can return to one of hard-to... get your system settings and saves them as restore points. In most cases of these restore points to -resolve software problems, you install software or device drivers. Windows automatically creates an additional restore point each day, and also each time you can also create...
... Help and Support. For instructions, see "Manually creating a restore point" on page 101. The Backup and Restore Center opens. 99 www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. You can return to one of hard-to... get your system settings and saves them as restore points. In most cases of these restore points to -resolve software problems, you install software or device drivers. Windows automatically creates an additional restore point each day, and also each time you can also create...
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... Windows: a Turn on or restart your keyboard to load instead, restart the notebook and try again. 3 Press the arrow keys on your notebook's problems are not solved by any ), then click Next. b Click Recovery, then click Next. Caution A complete factory recovery deletes everything on your notebook....and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the User name box to Gateway System Recovery window opens. 7 Click Next. 102 This process is starting up now. Your notebook restarts. 2 If you may need to recover its...
... Windows: a Turn on or restart your keyboard to load instead, restart the notebook and try again. 3 Press the arrow keys on your notebook's problems are not solved by any ), then click Next. b Click Recovery, then click Next. Caution A complete factory recovery deletes everything on your notebook....and the System Recovery Options dialog box opens. 4 Select a language and keyboard layout, then click Next. 5 Click the User name box to Gateway System Recovery window opens. 7 Click Next. 102 This process is starting up now. Your notebook restarts. 2 If you may need to recover its...
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Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are damaged, if your notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, ...
Help For more information about troubleshooting, click Start, then click Help and Support. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are damaged, if your notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, ...
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... • Shut down the exact message. Battery Battery troubleshooting is covered under "DVD drives" on page 119. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
... • Shut down the exact message. Battery Battery troubleshooting is covered under "DVD drives" on page 119. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are listed...
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... or DVDs" on playing a DVD, see "Cleaning CDs or DVDs" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For the location of the headphone jack, see "Front" on page ...Adjusting the volume" on . • Clean the disc. For instructions on page 91. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For instructions on how to play these CDs on your notebook. • Make...
... or DVDs" on playing a DVD, see "Cleaning CDs or DVDs" on your notebook. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For the location of the headphone jack, see "Front" on page ...Adjusting the volume" on . • Clean the disc. For instructions on page 91. • Your notebook may not be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For instructions on how to play these CDs on your notebook. • Make...
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... hole. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through an HDMI connection, however, audio is having problems • Make sure that you do not want to hear sound while playing a DVD. Express Cards You installed an Express Card and now your Express...your notebook to a stereo system to turn on page 57. Type the keyword System Restore in the Search Help box, then press ENTER. 121 www.gateway.com A DVD does not produce sound on page 133. You cannot eject a CD or DVD • Your notebook must be restored. If you...
... hole. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through an HDMI connection, however, audio is having problems • Make sure that you do not want to hear sound while playing a DVD. Express Cards You installed an Express Card and now your Express...your notebook to a stereo system to turn on page 57. Type the keyword System Restore in the Search Help box, then press ENTER. 121 www.gateway.com A DVD does not produce sound on page 133. You cannot eject a CD or DVD • Your notebook must be restored. If you...
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...C" error message • If a diskette is full, copy any files not regularly used to another drive. For instructions on fixing hard drive problems, see "Checking the hard drive for swiping your notebook. 122 Help For more information about file management, click Start, then click Help and ... your fingerprint • Make sure that you have enrolled. For more information, see "Enrolling your online User Guide. To fix hard drive problems, run the Error checking program. For more information, see "Running the TouchStrip Tutorial" on the hard drive. The hard drive cannot be ...
...C" error message • If a diskette is full, copy any files not regularly used to another drive. For instructions on fixing hard drive problems, see "Checking the hard drive for swiping your notebook. 122 Help For more information about file management, click Start, then click Help and ... your fingerprint • Make sure that you have enrolled. For more information, see "Enrolling your online User Guide. To fix hard drive problems, run the Error checking program. For more information, see "Running the TouchStrip Tutorial" on the hard drive. The hard drive cannot be ...
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...location of your network jack, see "Modem (dial-up correctly. For more information, see "Left" on page 7. • Make sure that you have a problem with your Internet service provider (ISP) is set up )" on page 129. • Make sure that the hard drive is having technical difficulties. 123 For...see "Replacing the hard drive kit" on page 10. -OR- Remove it, firmly reinsert it, then restart your ISP technical support for help. www.gateway.com • Make sure that your account with your modem. Double-check the URL or try a different URL. For the location of your browser,...
...location of your network jack, see "Modem (dial-up correctly. For more information, see "Left" on page 7. • Make sure that you have a problem with your Internet service provider (ISP) is set up )" on page 129. • Make sure that the hard drive is having technical difficulties. 123 For...see "Replacing the hard drive kit" on page 10. -OR- Remove it, firmly reinsert it, then restart your ISP technical support for help. www.gateway.com • Make sure that your account with your modem. Double-check the URL or try a different URL. For the location of your browser,...
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Media Center This section only covers problems relating to Media Center mode. To view Media Center troubleshooting information that the keyboard port works. ...and Support. Let the keyboard dry before using it dries, you may provide lower quality video. www.gateway.com • Try a keyboard that you know works to make sure that is not covered in this section, go to... the Gateway support Web Site at www.gateway.com. If the keyboard does not work after it again. The Media Center video display looks bad on ...
Media Center This section only covers problems relating to Media Center mode. To view Media Center troubleshooting information that the keyboard port works. ...and Support. Let the keyboard dry before using it dries, you may provide lower quality video. www.gateway.com • Try a keyboard that you know works to make sure that is not covered in this section, go to... the Gateway support Web Site at www.gateway.com. If the keyboard does not work after it again. The Media Center video display looks bad on ...
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...notebook's VGA (monitor) port to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Important Cable connections must be purchased from the notebook's HDMI Out port to a TV. For more information about ...changing the screen resolution, see "Changing color depth and screen resolution" in your TV includes an HDMI port, connect the HDMI cable from Gateway. However, the connection type has an affect on a TV display, you may shift, scramble, or scroll the picture. The notebook has two ...
...notebook's VGA (monitor) port to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Important Cable connections must be purchased from the notebook's HDMI Out port to a TV. For more information about ...changing the screen resolution, see "Changing color depth and screen resolution" in your TV includes an HDMI port, connect the HDMI cable from Gateway. However, the connection type has an affect on a TV display, you may shift, scramble, or scroll the picture. The notebook has two ...
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... modem at a different location). If reducing the connect speed lets you are correct. • Disconnect any answering machine, fax machine, or printer that is a common problem that you connect, call your telephone service to fix the original line. • Try connecting with your telephone service. When the dial tone stops, listen...
... modem at a different location). If reducing the connect speed lets you are correct. • Disconnect any answering machine, fax machine, or printer that is a common problem that you connect, call your telephone service to fix the original line. • Try connecting with your telephone service. When the dial tone stops, listen...
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...notebook. If your notebook has a v.92 modem, the speed at which you can upload data is in use ). • Use a different modem cable. The problem may be having technical difficulties. If your notebook has a v.90 modem, the speed at which you can upload (send) data is working and plugged into...for example, someone is on the telephone, or another device, make sure that the line connected to the modem is limited to 33.6K. www.gateway.com You cannot connect to the Internet • The ISP may be with a different communications program. For the location of 14,400 bps. ...
...notebook. If your notebook has a v.92 modem, the speed at which you can upload data is in use ). • Use a different modem cable. The problem may be having technical difficulties. If your notebook has a v.90 modem, the speed at which you can upload (send) data is working and plugged into...for example, someone is on the telephone, or another device, make sure that the line connected to the modem is limited to 33.6K. www.gateway.com You cannot connect to the Internet • The ISP may be with a different communications program. For the location of 14,400 bps. ...
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...it dry. • Adjust the touchpad settings. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on the touchpad. The pointer moves unexpectedly • Clean the touchpad with... your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that the video cable is turned on and that your online User Guide. For more information, ...
...it dry. • Adjust the touchpad settings. CHAPTER 9: Troubleshooting Touchpad Touchpad is not working • Make sure that you have a technical problem with a damp cloth (water only) and wipe it is turned on the touchpad. The pointer moves unexpectedly • Clean the touchpad with... your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that the video cable is turned on and that your online User Guide. For more information, ...
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... number available, along with it according to " questions about using a program, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If...
... number available, along with it according to " questions about using a program, see "Gateway contact information" on the bottom of your notebook includes the Gateway Customer Care telephone number. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are plugged in securely. • If...
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The modem is Part 68-compliant. To be certain of the number of devices that you disconnect the equipment until the problem is used on the first page of the transmission, the date and time it unlawful for you in response to an incoming call . • Perform... numbers: • Remain on a telephone line may result in the devices not ringing in advance that temporary discontinuance of service may be used to www.gateway.com/prop65. Refer to the dispatcher the reason for this device. A telephone line cord with this device. Excessive RENs on the line and briefly explain...
The modem is Part 68-compliant. To be certain of the number of devices that you disconnect the equipment until the problem is used on the first page of the transmission, the date and time it unlawful for you in response to an incoming call . • Perform... numbers: • Remain on a telephone line may result in the devices not ringing in advance that temporary discontinuance of service may be used to www.gateway.com/prop65. Refer to the dispatcher the reason for this device. A telephone line cord with this device. Excessive RENs on the line and briefly explain...
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www.gateway.com management 69, 73 plans 76 Sleep mode 25, 31, 75 source problems 21 SpeedStep settings 76 status indicator 6 surge protector 21 ...72 recharging battery 70 recovering defaults 102 drivers 92 programs 92 software 92 system 91 Windows 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 93 drivers 93... re-installing defaults 102 drivers 92 programs 91, 92 software 91, 92 Windows 91, 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 replacing See installing resetting notebook 26...
www.gateway.com management 69, 73 plans 76 Sleep mode 25, 31, 75 source problems 21 SpeedStep settings 76 status indicator 6 surge protector 21 ...72 recharging battery 70 recovering defaults 102 drivers 92 programs 92 software 92 system 91 Windows 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 93 drivers 93... re-installing defaults 102 drivers 92 programs 91, 92 software 91, 92 Windows 91, 92 with Gateway Recovery Center 95 with Windows DVD 103 with Windows System Restore 99 replacing See installing resetting notebook 26...