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... operating system 16 Configuring the on-board SCSI controller 16 3 Maintaining Your Server 17 Caring for your server 18 Cleaning your server 18 Preparing for system recovery 20 Recording the BIOS configuration 20 System administration 21 Gateway Server Manager 21 Server security 21 Identifying your server 23 Updating the baseboard management controller firmware 24 Using the System Setup Utility 25 Viewing FRU information 25 Using the FRU/SDR Load utility 26 Viewing sensor data records 26 Setting up remote access 26 Using...
... operating system 16 Configuring the on-board SCSI controller 16 3 Maintaining Your Server 17 Caring for your server 18 Cleaning your server 18 Preparing for system recovery 20 Recording the BIOS configuration 20 System administration 21 Gateway Server Manager 21 Server security 21 Identifying your server 23 Updating the baseboard management controller firmware 24 Using the System Setup Utility 25 Viewing FRU information 25 Using the FRU/SDR Load utility 26 Viewing sensor data records 26 Setting up remote access 26 Using...
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... hot-swap hard drive 64 Replacing the hot-swap hard drive cage 68 Installing a tape drive 70 Replacing the media drive bracket 74 Replacing the CD drive 75 Replacing the diskette drive 77 Installing expansion cards 79 Installing an expansion card 79 Replacing a hot-swap expansion card 82 Replacing a standard expansion card 84 Installing memory 86 Replacing the front panel board 89 Replacing the air duct 91 Replacing the processor board 94 Installing a processor 96 Replacing the CMOS battery 102 Replacing the system board 105 5 Using the BIOS Setup Utility 113 Opening the BIOS...
... hot-swap hard drive 64 Replacing the hot-swap hard drive cage 68 Installing a tape drive 70 Replacing the media drive bracket 74 Replacing the CD drive 75 Replacing the diskette drive 77 Installing expansion cards 79 Installing an expansion card 79 Replacing a hot-swap expansion card 82 Replacing a standard expansion card 84 Installing memory 86 Replacing the front panel board 89 Replacing the air duct 91 Replacing the processor board 94 Installing a processor 96 Replacing the CMOS battery 102 Replacing the system board 105 5 Using the BIOS Setup Utility 113 Opening the BIOS...
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...116 Resetting BIOS passwords 118 6 Troubleshooting 119 Telephone support 120 Before calling Gateway Technical Support 120 Telephone support 121 Tutoring and training 122 Safety guidelines 123 Error messages 124 Troubleshooting 126 First steps 126 Battery replacement 127 Codes 127 BIOS 138 CD drive 138 Diskette drive 139 Expansion cards 139 Hard drive 140 Keyboard 141 Memory 141 Monitor 142 Power 142 Processor 143 A Server Specifications 145 System specifications 146 System board specifications 147 Environmental specifications 148 Additional specifications 149 B BIOS...
...116 Resetting BIOS passwords 118 6 Troubleshooting 119 Telephone support 120 Before calling Gateway Technical Support 120 Telephone support 121 Tutoring and training 122 Safety guidelines 123 Error messages 124 Troubleshooting 126 First steps 126 Battery replacement 127 Codes 127 BIOS 138 CD drive 138 Diskette drive 139 Expansion cards 139 Hard drive 140 Keyboard 141 Memory 141 Monitor 142 Power 142 Processor 143 A Server Specifications 145 System specifications 146 System board specifications 147 Environmental specifications 148 Additional specifications 149 B BIOS...
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1 Checking Out Your Gateway 995 Series Server Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available 1
1 Checking Out Your Gateway 995 Series Server Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available 1
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... (if you turn on your operating system's documentation for instructions on page 127 for troubleshooting information. 14 www.gateway.com Green (steady on) Green (blinking) Orange (steady on self-test (POST) routine checks the server memory and components. The server is ... For more information, see "Error messages" on page 124 and "Codes" on configuring advanced settings for configuration settings. Chapter 2: Setting Up Your Server When the system fault indicator is operating normally. POST failure or full...
... (if you turn on your operating system's documentation for instructions on page 127 for troubleshooting information. 14 www.gateway.com Green (steady on) Green (blinking) Orange (steady on self-test (POST) routine checks the server memory and components. The server is ... For more information, see "Error messages" on page 124 and "Codes" on configuring advanced settings for configuration settings. Chapter 2: Setting Up Your Server When the system fault indicator is operating normally. POST failure or full...
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... power and reset). To update the BMC firmware: 1 Download the BMC update file from support.gateway.com. 2 Follow the instructions included with remote management systems. ■ Providing the main front panel controls (such as : ■ Monitoring server components and sensors ■ Managing nonvolatile storage for the system event log and sensor data records ■ Interfacing with the emergency management port (serial RJ-45 on the back panel) and LAN 1 jack to update it. You should update the BMC firmware only when Gateway Technical Support has instructed...
... power and reset). To update the BMC firmware: 1 Download the BMC update file from support.gateway.com. 2 Follow the instructions included with remote management systems. ■ Providing the main front panel controls (such as : ■ Monitoring server components and sensors ■ Managing nonvolatile storage for the system event log and sensor data records ■ Interfacing with the emergency management port (serial RJ-45 on the back panel) and LAN 1 jack to update it. You should update the BMC firmware only when Gateway Technical Support has instructed...
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... way. If this server contains no user-serviceable parts. On a failed power supply, the power supply's LED is appropriate for your region. Installing power supply components Installing power supply components Replacing a hot-swap power supply Your server uses 430 W hot-swappable power supply modules. If one of the three power supplies fails, the other cables connected to the server. 2 Remove the front cover, if installed. To replace a power supply: 1 If only two power supplies are installed (non-redundant), you replace the failed power supply. www.gateway.com 47 Your...
... way. If this server contains no user-serviceable parts. On a failed power supply, the power supply's LED is appropriate for your region. Installing power supply components Installing power supply components Replacing a hot-swap power supply Your server uses 430 W hot-swappable power supply modules. If one of the three power supplies fails, the other cables connected to the server. 2 Remove the front cover, if installed. To replace a power supply: 1 If only two power supplies are installed (non-redundant), you replace the failed power supply. www.gateway.com 47 Your...
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... you need to restore them down in the BIOS Setup utility have been set at the factory for closing the BIOS Setup utility. 114 www.gateway.com The BIOS Setup utility opens. Before changing any settings, write them later. These settings include basic hardware configuration, resource settings, and password security. Chapter 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for PCI, peripheral devices, memory, and the chipset. ■ Security gives you access to settings related to system access passwords.
... you need to restore them down in the BIOS Setup utility have been set at the factory for closing the BIOS Setup utility. 114 www.gateway.com The BIOS Setup utility opens. Before changing any settings, write them later. These settings include basic hardware configuration, resource settings, and password security. Chapter 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for PCI, peripheral devices, memory, and the chipset. ■ Security gives you access to settings related to system access passwords.
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... to access hot-swap fans and PCI cards. ■ Do not attempt to remove the top front or inside cover while your server and contact a qualified computer technician. If your server was damaged Instead, unplug your server is turned on page 120. Also, opening the monitor voids its warranty. ■ Make sure that you close the case and reconnect all cables before opening the server. To...
... to access hot-swap fans and PCI cards. ■ Do not attempt to remove the top front or inside cover while your server and contact a qualified computer technician. If your server was damaged Instead, unplug your server is turned on page 120. Also, opening the monitor voids its warranty. ■ Make sure that you close the case and reconnect all cables before opening the server. To...
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... open the BIOS Setup utility by your server. ■ If you followed each instruction. For instructions, see "Telephone support" on page 2. ■ If an error occurs in a program, see "Telephone support" on page 120. 126 www.gateway.com You may need to remove the device, uninstall the device's software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before the problem started, review...
... open the BIOS Setup utility by your server. ■ If you followed each instruction. For instructions, see "Telephone support" on page 2. ■ If an error occurs in a program, see "Telephone support" on page 120. 126 www.gateway.com You may need to remove the device, uninstall the device's software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before the problem started, review...
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... troubleshoot your server problem if: ■ The power cords or plugs are attached securely. Warning To avoid bodily injury, do not miss any discrepancies. ■ Remove the panels by following items, closing the case and restarting the server after installing a new CMOS battery, try : ■ Restart your server, then open the BIOS Setup utility by a series of the following the instructions in "Opening the server case" on the beep codes issued, check...
... troubleshoot your server problem if: ■ The power cords or plugs are attached securely. Warning To avoid bodily injury, do not miss any discrepancies. ■ Remove the panels by following items, closing the case and restarting the server after installing a new CMOS battery, try : ■ Restart your server, then open the BIOS Setup utility by a series of the following the instructions in "Opening the server case" on the beep codes issued, check...
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...error occurred during temperature sensor reading Error while detecting a temperature failure System temperature out Temperature error detected of the range The error occurred during voltage sensor reading Error while detecting voltage System voltage out of the range System voltage error The error occurred during redundant power module confirmation The error occurred while retrieving the power information BMC Memory Test Failed BMC device (chip) failed BMC Firmware Code BMC device(chip) failed Area CRC check failed BMC core Hardware failure BMC device(chip) failed 136 www.gateway...
...error occurred during temperature sensor reading Error while detecting a temperature failure System temperature out Temperature error detected of the range The error occurred during voltage sensor reading Error while detecting voltage System voltage out of the range System voltage error The error occurred during redundant power module confirmation The error occurred while retrieving the power information BMC Memory Test Failed BMC device (chip) failed BMC Firmware Code BMC device(chip) failed Area CRC check failed BMC core Hardware failure BMC device(chip) failed 136 www.gateway...
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... IDE controllers are not retained ■ Replace the CMOS battery. Chapter 6: Troubleshooting Code 8503: Error message Expansion ROM not initialized Invalid System Configuration Data System Configuration Data Read Error Resource Conflict System Configuration Data Write error Warning: IRQ not configured Incorrect memory speed in slots XX, XX, ... CD drive Your server does not recognize a CD or the CD drive ■ Restart your server restarts. For instructions, see "Using the BIOS Setup Utility" on page 102. BIOS The settings in the drive's documentation. 138 www.gateway.com Failure...
... IDE controllers are not retained ■ Replace the CMOS battery. Chapter 6: Troubleshooting Code 8503: Error message Expansion ROM not initialized Invalid System Configuration Data System Configuration Data Read Error Resource Conflict System Configuration Data Write error Warning: IRQ not configured Incorrect memory speed in slots XX, XX, ... CD drive Your server does not recognize a CD or the CD drive ■ Restart your server restarts. For instructions, see "Using the BIOS Setup Utility" on page 102. BIOS The settings in the drive's documentation. 138 www.gateway.com Failure...
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... server's warranty. www.gateway.com 141 If memory is not covered by the server. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. Clean the keyboard and turn off your server and unplug the keyboard. Troubleshooting The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using it . If possible, try another memory module and see "Installing memory...
... server's warranty. www.gateway.com 141 If memory is not covered by the server. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. Clean the keyboard and turn off your server and unplug the keyboard. Troubleshooting The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using it . If possible, try another memory module and see "Installing memory...
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... PCI Configuration PCI Configuration PCI Configuration BIOS submenu Hot-plug PCI Control Empty Bus Default Speed Empty Bus Default Speed Embedded SCSI Embedded SCSI Embedded NIC 1 (10/100) Embedded NIC 1 (10/100) Embedded NIC 2 (Gbit) Embedded NIC 2 (Gbit) Setting System Time System Date Legacy Floppy A Legacy Floppy B Hard Disk Pre-Delay Type Type Processor Retest Memory Retest Extended RAM Step Reserving memory space for PHP PCI Slots 5-6 PCI Slots 7-8 SCSI Controller Option ROM Scan LAN Controller 1 (10/100) Option ROM Scan LAN Controller 2 (Gbit) Option ROM Scan Value 152 www.gateway...
... PCI Configuration PCI Configuration PCI Configuration BIOS submenu Hot-plug PCI Control Empty Bus Default Speed Empty Bus Default Speed Embedded SCSI Embedded SCSI Embedded NIC 1 (10/100) Embedded NIC 1 (10/100) Embedded NIC 2 (Gbit) Embedded NIC 2 (Gbit) Setting System Time System Date Legacy Floppy A Legacy Floppy B Hard Disk Pre-Delay Type Type Processor Retest Memory Retest Extended RAM Step Reserving memory space for PHP PCI Slots 5-6 PCI Slots 7-8 SCSI Controller Option ROM Scan LAN Controller 1 (10/100) Option ROM Scan LAN Controller 2 (Gbit) Option ROM Scan Value 152 www.gateway...
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... opening 114 passwords 21, 118 recording configuration 20 settings 151 troubleshooting 138 BMC 24 Boot menu BIOS Setup utility 114 C card installing 79, 82, 84 slot location 5, 7 troubleshooting 139 case opening 41 CD Gateway Server Manager 21 Server Companion 33 troubleshooting 138 CD drive installing 75 location 2, 3 troubleshooting 138 cleaning 18, 19 CMOS battery installing 102 connections diskette drive 7 front panel 7 I/O 5, 7 IDE 7 keyboard 5 LAN 5 monitor 5 mouse 5 network 5 parallel 5 power 5, 7 PS/2 5 RJ-45 2, 3, 7 SCSI 5, 7 serial 5, 7 USB 2, 5, 7 VGA 5 D device drivers installing...
... opening 114 passwords 21, 118 recording configuration 20 settings 151 troubleshooting 138 BMC 24 Boot menu BIOS Setup utility 114 C card installing 79, 82, 84 slot location 5, 7 troubleshooting 139 case opening 41 CD Gateway Server Manager 21 Server Companion 33 troubleshooting 138 CD drive installing 75 location 2, 3 troubleshooting 138 cleaning 18, 19 CMOS battery installing 102 connections diskette drive 7 front panel 7 I/O 5, 7 IDE 7 keyboard 5 LAN 5 monitor 5 mouse 5 network 5 parallel 5 power 5, 7 PS/2 5 RJ-45 2, 3, 7 SCSI 5, 7 serial 5, 7 USB 2, 5, 7 VGA 5 D device drivers installing...
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... Gateway Web site 8 Server Companion CD 33 drive bays location 2 drivers installing 33 drives CD 2 configuring 64 diskette 2 hard drive 2 hot-swap 2 installing 64 RAID 2 replacing 64 SCSI 2 tape 19 troubleshooting 138, 139, 140 E electrostatic discharge (ESD) 36 environmental specifications 148 error messages 124 eSupport 149 expansion card see card F fan connector 7 installing 58 installing cage 59 installing cage board 61 location 6 replacing 58 fan cage replacing 59 fan module location 6 fans location 6 finding specifications 146, 149 firmware BMC 24 front cover installing 39 front panel...
... Gateway Web site 8 Server Companion CD 33 drive bays location 2 drivers installing 33 drives CD 2 configuring 64 diskette 2 hard drive 2 hot-swap 2 installing 64 RAID 2 replacing 64 SCSI 2 tape 19 troubleshooting 138, 139, 140 E electrostatic discharge (ESD) 36 environmental specifications 148 error messages 124 eSupport 149 expansion card see card F fan connector 7 installing 58 installing cage 59 installing cage board 61 location 6 replacing 58 fan cage replacing 59 fan module location 6 fans location 6 finding specifications 146, 149 firmware BMC 24 front cover installing 39 front panel...
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...M Main menu BIOS Setup utility 114 maintenance 18 Gateway Server Manager 21 recording BIOS configuration 20 master boot record 141 media drive bracket installing 74 memory board location 6 installing 86 location 7 troubleshooting 141 messages 124 monitor cleaning 19 port 5 troubleshooting 142 mouse port 5 N network jack 5 NMI 2, 3, 4, 126 non-maskable interrupt 2, 3, 4, 126 O opening case 41 operating system setup 16 P paging alerts 29 parallel port 5 password removing 22 resetting BIOS 118 supervisor 21 user 21 PCI card see card ports see connections POST (power-on self-test) 14 power button...
...M Main menu BIOS Setup utility 114 maintenance 18 Gateway Server Manager 21 recording BIOS configuration 20 master boot record 141 media drive bracket installing 74 memory board location 6 installing 86 location 7 troubleshooting 141 messages 124 monitor cleaning 19 port 5 troubleshooting 142 mouse port 5 N network jack 5 NMI 2, 3, 4, 126 non-maskable interrupt 2, 3, 4, 126 O opening case 41 operating system setup 16 P paging alerts 29 parallel port 5 password removing 22 resetting BIOS 118 supervisor 21 user 21 PCI card see card ports see connections POST (power-on self-test) 14 power button...
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...-test 14 processor heat sink 96 installing 96 location 6 troubleshooting 143 processor board installing 94 PS/2 ports 5 R rear fan 5 remote access LAN alerts 31 modem 28 paging alerts 29 serial 28 setting up 26 replacing see installing reset button 2, 3 RJ-45 jack 3, 5 S safety general precautions 10, 157 guidelines for troubleshooting 123 static electricity 36 screen cleaning 19 troubleshooting 142 SCSI configuration utility 16 connectors 5, 7 drive location 2, 6 troubleshooting 140 SCSISelect utility 16 security 21 Security menu BIOS Setup utility 114 sensor data records 26 serial number...
...-test 14 processor heat sink 96 installing 96 location 6 troubleshooting 143 processor board installing 94 PS/2 ports 5 R rear fan 5 remote access LAN alerts 31 modem 28 paging alerts 29 serial 28 setting up 26 replacing see installing reset button 2, 3 RJ-45 jack 3, 5 S safety general precautions 10, 157 guidelines for troubleshooting 123 static electricity 36 screen cleaning 19 troubleshooting 142 SCSI configuration utility 16 connectors 5, 7 drive location 2, 6 troubleshooting 140 SCSISelect utility 16 security 21 Security menu BIOS Setup utility 114 sensor data records 26 serial number...
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... drive 138 diskette drive 139 error messages 124 expansion card 139 faxed answers 121 general guidelines 126 general safety guidelines 123 hard drive 140 keyboard 141 master boot record 141 memory 141 monitor 142 power 142 power source problems 11 processor 143 safety guidelines 123 SCSI drive 140 technical support 120 telephone support 120 video 142 turning off server 15 turning on server 13 U uninterruptible power supply (UPS) 11 updating BIOS 115 UPS 11 USB ports 7 location 2, 3, 5 user password 21 utilities BIOS Setup 113 FRU/SDR 26 SCSI configuration...
... drive 138 diskette drive 139 error messages 124 expansion card 139 faxed answers 121 general guidelines 126 general safety guidelines 123 hard drive 140 keyboard 141 master boot record 141 memory 141 monitor 142 power 142 power source problems 11 processor 143 safety guidelines 123 SCSI drive 140 technical support 120 telephone support 120 video 142 turning off server 15 turning on server 13 U uninterruptible power supply (UPS) 11 updating BIOS 115 UPS 11 USB ports 7 location 2, 3, 5 user password 21 utilities BIOS Setup 113 FRU/SDR 26 SCSI configuration...