Network Guide
Page 37
... an IP address to the computer and the printer. Uninstall EpsonNet Config and then reinstall it. See "Uninstalling Software" on the computer. TCP/IP is not set correctly. Troubleshooting 37 Chapter 4 Troubleshooting General Problems Cannot configure the network interface or cannot print from the network. Cannot print even if you assigned the IP address...
... an IP address to the computer and the printer. Uninstall EpsonNet Config and then reinstall it. See "Uninstalling Software" on the computer. TCP/IP is not set correctly. Troubleshooting 37 Chapter 4 Troubleshooting General Problems Cannot configure the network interface or cannot print from the network. Cannot print even if you assigned the IP address...
Network Guide
Page 43
P Password, EpsonNet Config with Web Browser, 36 Printer driver installing in Macintosh, 27 to 28 installing in Windows Vista, 19 to 21 installing in Windows XP, 22 to 26 Problems, solving, 37 to 38 Protocols, 7 R Rendezvous printing, 28 Resetting network interface, 36 RJ-45 connector, Network connector..., 9 Router, 33 S Setting the IP address, 32 Software, uninstalling, 41 Status lights, 9 Status sheet, printing, 18 Subnet mask, 17, 33 ...
P Password, EpsonNet Config with Web Browser, 36 Printer driver installing in Macintosh, 27 to 28 installing in Windows Vista, 19 to 21 installing in Windows XP, 22 to 26 Problems, solving, 37 to 38 Protocols, 7 R Rendezvous printing, 28 Resetting network interface, 36 RJ-45 connector, Network connector..., 9 Router, 33 S Setting the IP address, 32 Software, uninstalling, 41 Status lights, 9 Status sheet, printing, 18 Subnet mask, 17, 33 ...
Printer Guide
Page 8
... Transporting or Storing the Printer 173 Preparing the Printer for Shipment 173 Moving the Printer on the Stand 175 Setting Up the Printer After Transportation 176 6 Solving Problems 177 Diagnosing Problems 177 Checking Error Messages and Lights 178 Improving Print Quality 182 Solving Operational Problems 186 Solving Miscellaneous Printing Problems 187 Solving Paper Problems 189 Fixing Paper Eject Problems 190 Clearing Paper...
... Transporting or Storing the Printer 173 Preparing the Printer for Shipment 173 Moving the Printer on the Stand 175 Setting Up the Printer After Transportation 176 6 Solving Problems 177 Diagnosing Problems 177 Checking Error Messages and Lights 178 Improving Print Quality 182 Solving Operational Problems 186 Solving Miscellaneous Printing Problems 187 Solving Paper Problems 189 Fixing Paper Eject Problems 190 Clearing Paper...
Printer Guide
Page 11
...on setting up and using your printer, loading paper, using the Epson® printer drivers, and replacing ink cartridges. Warnings, Cautions, Notes, and Tips Please follow these guidelines as you use this book: WARNINGS must be followed carefully to your printer for easy reference. • The...problem. You can read the guide using Adobe® Reader®. • The on-screen Network Guide on the CD-ROM provides instructions for daily use and printer maintenance-loading paper, replacing ink cartridges and other components, cleaning and aligning the print head, and using your printer...
...on setting up and using your printer, loading paper, using the Epson® printer drivers, and replacing ink cartridges. Warnings, Cautions, Notes, and Tips Please follow these guidelines as you use this book: WARNINGS must be followed carefully to your printer for easy reference. • The...problem. You can read the guide using Adobe® Reader®. • The on-screen Network Guide on the CD-ROM provides instructions for daily use and printer maintenance-loading paper, replacing ink cartridges and other components, cleaning and aligning the print head, and using your printer...
Printer Guide
Page 13
... Unit ID number, call (562) 276-1305. Visit Epson's support website at full speed. Where To Get Help Epson provides technical support and information on the installation, configuration, and operation of professional printing products through Friday. Caution: Using an improperly shielded cable-...DVD drive for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your printer. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through the Epson PreferredSM Limited Warranty Plan. Macintosh ...
... Unit ID number, call (562) 276-1305. Visit Epson's support website at full speed. Where To Get Help Epson provides technical support and information on the installation, configuration, and operation of professional printing products through Friday. Caution: Using an improperly shielded cable-...DVD drive for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your printer. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through the Epson PreferredSM Limited Warranty Plan. Macintosh ...
Printer Guide
Page 77
... sure you do not select the NARROW setting when you may need to exit the menu. 77 However, if print quality is finished, the sheet stays in the printer. 10. Press r Menu. 2. Press r. Use the u or d button to change the settings. 8. If you see a question on unusually thick or thin ... solve the problem, try changing the PLATEN GAP setting to save the setting. Press r again to WIDER. STANDARD is selected as the current setting. 4. Press OK to WIDE. You can also try changing it is not satisfactory when using very thin or very thick stock, you print on the display...
... sure you do not select the NARROW setting when you may need to exit the menu. 77 However, if print quality is finished, the sheet stays in the printer. 10. Press r Menu. 2. Press r. Use the u or d button to change the settings. 8. If you see a question on unusually thick or thin ... solve the problem, try changing the PLATEN GAP setting to save the setting. Press r again to WIDER. STANDARD is selected as the current setting. 4. Press OK to WIDE. You can also try changing it is not satisfactory when using very thin or very thick stock, you print on the display...
Printer Guide
Page 148
...not the Progress Meter is faster and you send a print job. • Disable EPSON Status Monitor 3 disables the printer software utilities. Click the Utility tab, then click the Speed and Progress button. Printing will take longer to disable display of the EMF (...metafile) format. If you have multiple hard drives, you can avoid certain problems, such as a cache. Use this setting if print...
...not the Progress Meter is faster and you send a print job. • Disable EPSON Status Monitor 3 disables the printer software utilities. Click the Utility tab, then click the Speed and Progress button. Printing will take longer to disable display of the EMF (...metafile) format. If you have multiple hard drives, you can avoid certain problems, such as a cache. Use this setting if print...
Printer Guide
Page 150
...save your Windows taskbar, click the Shortcut Icon checkbox. You see this window: 2. Select Allow monitoring of problems, whether you want a Status Monitor 3 icon to appear on your printer is enabled, you can simply double-click the icon to open the Status Monitor 3 window or right-...3. Click the Utility tab, then click the Monitoring Preferences button. 150 | Printing With Epson Drivers for Windows Setting Monitoring Preferences You can choose when and how you want to be notified of shared printers if your Windows taskbar, and whether you want to allow monitoring by other ...
...save your Windows taskbar, click the Shortcut Icon checkbox. You see this window: 2. Select Allow monitoring of problems, whether you want a Status Monitor 3 icon to appear on your printer is enabled, you can simply double-click the icon to open the Status Monitor 3 window or right-...3. Click the Utility tab, then click the Monitoring Preferences button. 150 | Printing With Epson Drivers for Windows Setting Monitoring Preferences You can choose when and how you want to be notified of shared printers if your Windows taskbar, and whether you want to allow monitoring by other ...
Printer Guide
Page 177
... or check the FAQs at www.proimaging.epson.com for the following: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams • Uninstalling and reinstalling the printer driver Diagnosing Problems The printer includes a number of the suggested solutions in...
... or check the FAQs at www.proimaging.epson.com for the following: • Diagnosing problems • Checking error messages and lights • Improving print quality • Solving operational problems • Solving miscellaneous printing problems • Solving paper problems, including clearing paper jams • Uninstalling and reinstalling the printer driver Diagnosing Problems The printer includes a number of the suggested solutions in...
Printer Guide
Page 178
...explanation and instructions for correcting the problem. Make sure paper is not recognized. If the message remains after restarting the printer several times, contact Epson as described on the printer and in the driver do not match. Press to cancel the print job. The number 3000 indicates that... doesn't support borderless printing is loaded. Then check the power cord ...
...explanation and instructions for correcting the problem. Make sure paper is not recognized. If the message remains after restarting the printer several times, contact Epson as described on the printer and in the driver do not match. Press to cancel the print job. The number 3000 indicates that... doesn't support borderless printing is loaded. Then check the power cord ...
Printer Guide
Page 179
...! INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ink cartridge is Replace the ink cartridge with a genuine Epson ink cartridge; If cleaning doesn't start, cancel printing from the computer. Press the Pause/reset button to the printer or the data has an incorrect... dull. CLOSE COVER F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTER Firmware update failed. A non-genuine ink cartridge is obstructing the indicated ink cover Remove the obstruction and press the button again. Solving Problems | 179 Message Explanation Response CANNOT OPEN INK COVER Something is...
...! INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES A non-genuine ink cartridge is Replace the ink cartridge with a genuine Epson ink cartridge; If cleaning doesn't start, cancel printing from the computer. Press the Pause/reset button to the printer or the data has an incorrect... dull. CLOSE COVER F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTER Firmware update failed. A non-genuine ink cartridge is obstructing the indicated ink cover Remove the obstruction and press the button again. Solving Problems | 179 Message Explanation Response CANNOT OPEN INK COVER Something is...
Printer Guide
Page 180
...INK TOO LOW TO CLEAN THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTING Not enough ink for head cleaning, but enough for head cleaning. Reinstall the ... Epson as replaced soon. see page 159. see page 169. For the Pro 9900, note which tank is nearly full; Replace the ink cartridge with this printer. MAINTENANCE REQUEST A printer .... NO MAINTENANCE TANK INSTALL THE MAINTENANCE TANK Maintenance tank is full. 180 | Solving Problems Message Explanation Response INK CARTRIDGE ERROR REPLACE CARTRIDGE Ink cartridge(s) may have replacement cartridges available...
...INK TOO LOW TO CLEAN THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTING Not enough ink for head cleaning, but enough for head cleaning. Reinstall the ... Epson as replaced soon. see page 159. see page 169. For the Pro 9900, note which tank is nearly full; Replace the ink cartridge with this printer. MAINTENANCE REQUEST A printer .... NO MAINTENANCE TANK INSTALL THE MAINTENANCE TANK Maintenance tank is full. 180 | Solving Problems Message Explanation Response INK CARTRIDGE ERROR REPLACE CARTRIDGE Ink cartridge(s) may have replacement cartridges available...
Printer Guide
Page 181
...load another roll. Roll paper is too full for head cleaning. Paper ran out during printing. The cutter may be performed. see page 169. Auto cleaning cannot be blunt or incorrectly installed.... replace the ink cartridge or maintenance tank. Solving Problems | 181 Message NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANK NOZZLE CHECK ...IN MAINT TANK PAPER CUT ERROR REMOVE UNCUT PAPER PAPER EJECT ERROR REMOVE PAPER FROM PRINTER PAPER ERROR LOAD PAPER CORRECTLY PAPER JAM REMOVE PAPER PAPER LOW PAPER OUT LOAD PAPER...
...load another roll. Roll paper is too full for head cleaning. Paper ran out during printing. The cutter may be performed. see page 169. Auto cleaning cannot be blunt or incorrectly installed.... replace the ink cartridge or maintenance tank. Solving Problems | 181 Message NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANK NOZZLE CHECK ...IN MAINT TANK PAPER CUT ERROR REMOVE UNCUT PAPER PAPER EJECT ERROR REMOVE PAPER FROM PRINTER PAPER ERROR LOAD PAPER CORRECTLY PAPER JAM REMOVE PAPER PAPER LOW PAPER OUT LOAD PAPER...
Printer Guide
Page 182
... can often improve print quality by doing the following: • Run a nozzle check and cleaning cycle. PAPER SKEW LOAD PAPER PROPERLY Paper is loaded correctly. Check the Paper Source settings and make sure the paper is not loaded straight. printer, then turn off the condition was present. 182 | Solving Problems Message Explanation Response...
... can often improve print quality by doing the following: • Run a nozzle check and cleaning cycle. PAPER SKEW LOAD PAPER PROPERLY Paper is loaded correctly. Check the Paper Source settings and make sure the paper is not loaded straight. printer, then turn off the condition was present. 182 | Solving Problems Message Explanation Response...
Printer Guide
Page 183
...adjusting your paper. ◗ Use the Paper Feed Adjustment to see page 158. 183 see if you 're using it for Windows). Solving Problems | 183 Problem Your print has horizontal banding. Reduce the value for white lines, and increase it . See page 154 for instructions. ◗ Turn off the High...indicators and light to tune out banding. Check these suggestions help, try the solutions in the printer software is correct. ◗ If you 're done using a third-party RIP and non-Epson media, see if the RIP provides a method for your advanced media control settings (page 97)...
...adjusting your paper. ◗ Use the Paper Feed Adjustment to see page 158. 183 see if you 're using it for Windows). Solving Problems | 183 Problem Your print has horizontal banding. Reduce the value for white lines, and increase it . See page 154 for instructions. ◗ Turn off the High...indicators and light to tune out banding. Check these suggestions help, try the solutions in the printer software is correct. ◗ If you 're done using a third-party RIP and non-Epson media, see if the RIP provides a method for your advanced media control settings (page 97)...
Printer Guide
Page 184
184 | Solving Problems Problem Your print is correct. ◗ If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. You may need to adjust your advanced media control settings (page 97) or paper configuration settings (page 113 ...the ink indicators will give you the best color reproduction. ◗ If you're using a third-party RIP or non-Epson media, custom color profiles will not be sure to return the setting to see page 154. ◗ Check the expiration date printed on page 159. ◗ Run a ...
184 | Solving Problems Problem Your print is correct. ◗ If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. You may need to adjust your advanced media control settings (page 97) or paper configuration settings (page 113 ...the ink indicators will give you the best color reproduction. ◗ If you're using a third-party RIP or non-Epson media, custom color profiles will not be sure to return the setting to see page 154. ◗ Check the expiration date printed on page 159. ◗ Run a ...
Printer Guide
Page 187
...sure the Paper Size and Borderless settings in at www.proimaging.epson.com. Make sure PAPER SKEW CHECK is selected. see page 13 or 14. ◗ The printer port setting doesn't match the printer connection port (Windows). See the on-screen User's Guide ... page 57 to reload the paper. Follow the instructions beginning on the PRINTER SETUP menu is loaded incorrectly. Solving Problems | 187 Problem Nothing prints. Problem Your print has incorrect or garbled characters. Solving Miscellaneous Printing Problems If your printouts are correct for more information. ◗ Turn off the...
...sure the Paper Size and Borderless settings in at www.proimaging.epson.com. Make sure PAPER SKEW CHECK is selected. see page 13 or 14. ◗ The printer port setting doesn't match the printer connection port (Windows). See the on-screen User's Guide ... page 57 to reload the paper. Follow the instructions beginning on the PRINTER SETUP menu is loaded incorrectly. Solving Problems | 187 Problem Nothing prints. Problem Your print has incorrect or garbled characters. Solving Miscellaneous Printing Problems If your printouts are correct for more information. ◗ Turn off the...
User's Guide
Page 9
... 186 Auto Take-Up Reel Error Messages 190 Improving Print Quality 191 Solving Operational Problems 194 Solving Miscellaneous Printing Problems 195 Solving Paper Problems 197 Fixing Paper Eject Problems 198 Clearing Paper Jams 199 Solving Problems With the Optional Auto Take-Up Reel 201 Uninstalling and Reinstalling the Printer Driver 201 Macintosh OS X 10.5 201 Macintosh OS X 10...
... 186 Auto Take-Up Reel Error Messages 190 Improving Print Quality 191 Solving Operational Problems 194 Solving Miscellaneous Printing Problems 195 Solving Paper Problems 197 Fixing Paper Eject Problems 198 Clearing Paper Jams 199 Solving Problems With the Optional Auto Take-Up Reel 201 Uninstalling and Reinstalling the Printer Driver 201 Macintosh OS X 10.5 201 Macintosh OS X 10...
User's Guide
Page 185
... FAQs at www.proimaging.epson.com for more information. • To determine whether the problem is fixed. See pages 186 through 191 for possible solutions. • If none of ways to help you diagnose problems: • To identify the most likely solutions until the problem is caused by the printer itself, print a status sheet from the...
... FAQs at www.proimaging.epson.com for more information. • To determine whether the problem is fixed. See pages 186 through 191 for possible solutions. • If none of ways to help you diagnose problems: • To identify the most likely solutions until the problem is caused by the printer itself, print a status sheet from the...
User's Guide
Page 195
.... See page 227 for Macintosh or Windows from the Epson website at both ends. ◗ Check the page size or paper size settings in your application. Solving Problems | 195 Problem Nothing prints. Solution ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. Make sure the interface cable is inverted. see...
.... See page 227 for Macintosh or Windows from the Epson website at both ends. ◗ Check the page size or paper size settings in your application. Solving Problems | 195 Problem Nothing prints. Solution ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. Make sure the interface cable is inverted. see...