Users Guide
Page 3
Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
Users Guide
Page 4
...Scanning Using OCR - Windows 52 Disabling Wi-Fi Features ...52 Restoring Default Network Settings...52 Scanning ...54 Starting a Scan...54 Starting a Scan from a Scanner Button 54 Assigning Start Button Settings or Scan Jobs 55 Starting a Scan Using the Epson Scan 2 Icon 57 Starting a Scan from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 76 Convert Scanned Documents to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed...
...Scanning Using OCR - Windows 52 Disabling Wi-Fi Features ...52 Restoring Default Network Settings...52 Scanning ...54 Starting a Scan...54 Starting a Scan from a Scanner Button 54 Assigning Start Button Settings or Scan Jobs 55 Starting a Scan Using the Epson Scan 2 Icon 57 Starting a Scan from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 76 Convert Scanned Documents to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed...
Users Guide
Page 5
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
Users Guide
Page 14
ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! You can purchase genuine Epson accessories at epson.com (U.S. To find the nearest one, call 800GO-EPSON (800-463-7766). sales) or epson.ca (Canadian sales). error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14
ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 ! You can purchase genuine Epson accessories at epson.com (U.S. To find the nearest one, call 800GO-EPSON (800-463-7766). sales) or epson.ca (Canadian sales). error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14
Users Guide
Page 43
...start Epson Scan 2 Utility: • Windows 10: Click > All apps > EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Then follow the instructions here to set up your scanner to connect to the network. Your scanner must be turned on and connected to your computer for network scanning using the Epson Scan...
...start Epson Scan 2 Utility: • Windows 10: Click > All apps > EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Then follow the instructions here to set up your scanner to connect to the network. Your scanner must be turned on and connected to your computer for network scanning using the Epson Scan...
Users Guide
Page 51
After connecting the Network Interface Unit, you need to your scanner for instructions on connecting it to set up your scanner. Network Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to select it) 7 start button (starts scanning when ...
After connecting the Network Interface Unit, you need to your scanner for instructions on connecting it to set up your scanner. Network Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to select it) 7 start button (starts scanning when ...
Users Guide
Page 54
...Capture Scanning in your scanner. 3. Make sure the scanner is connected to the start button in Document Capture Pro (Windows) or Document Capture (OS X). 54 Scanning You can scan using the start button on your product for scanning, start scanning using one of these methods. Starting a Scan Scanning with NFC from a Scanner Button You can scan original documents or photos and save them as digital files. Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic: Scanning Starting a Scan from Your Android Device...
...Capture Scanning in your scanner. 3. Make sure the scanner is connected to the start button in Document Capture Pro (Windows) or Document Capture (OS X). 54 Scanning You can scan using the start button on your product for scanning, start scanning using one of these methods. Starting a Scan Scanning with NFC from a Scanner Button You can scan original documents or photos and save them as digital files. Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic: Scanning Starting a Scan from Your Android Device...
Users Guide
Page 55
... current scan job list. 3. Start Document Capture Pro or Document Capture on the scanner will save the scanned images to the wirelessly connected computer (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Assigning Start Button Settings or Scan Jobs Parent topic: Starting a Scan Assigning Start Button Settings or Scan Jobs You can view or change the scan settings using the start button on your scanner. Note: If your scanner over a wireless network (ES-500W). Note: You can view or change the default scan settings...
... current scan job list. 3. Start Document Capture Pro or Document Capture on the scanner will save the scanned images to the wirelessly connected computer (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Assigning Start Button Settings or Scan Jobs Parent topic: Starting a Scan Assigning Start Button Settings or Scan Jobs You can view or change the scan settings using the start button on your scanner. Note: If your scanner over a wireless network (ES-500W). Note: You can view or change the default scan settings...
Users Guide
Page 61
You can select settings, preview, and change the scanned file settings as necessary. Note: The settings may vary, depending on your scanned file on the software version you are using. See the Help information in the folder you specify. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other...
You can select settings, preview, and change the scanned file settings as necessary. Note: The settings may vary, depending on your scanned file on the software version you are using. See the Help information in the folder you specify. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other...
Users Guide
Page 63
... Send to use. 5. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your scanning program. Depending on the destination you want to complete the operation. You see all of the screen and select Displays the EPSON Scan Setup Screen. • OS X: Close the Scan window. You can select settings, preview, and change the scanned file settings as necessary...
... Send to use. 5. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your scanning program. Depending on the destination you want to complete the operation. You see all of the screen and select Displays the EPSON Scan Setup Screen. • OS X: Close the Scan window. You can select settings, preview, and change the scanned file settings as necessary...
Users Guide
Page 69
...: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to create a custom document size. As paper skew is not applied in Epson Scan 2 when scanning special originals. If the Document Size list does not contain the document size you can only use Contents Skew as the Detect Double Feed setting. If you select a setting other than Auto Detect as the Document Size, you want to scan, select Auto Detect (Long Paper) or select Customize to select specific options...
...: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to create a custom document size. As paper skew is not applied in Epson Scan 2 when scanning special originals. If the Document Size list does not contain the document size you can only use Contents Skew as the Detect Double Feed setting. If you select a setting other than Auto Detect as the Document Size, you want to scan, select Auto Detect (Long Paper) or select Customize to select specific options...
Users Guide
Page 73
... (OCR) Scanning to help you quickly complete special scan projects. Load your original in the scanner. 2. Select EPSON Software, then select Document Capture Pro. • Windows 8.x: Navigate to start Document Capture Pro: • Windows 10: Click and select All Apps. Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of the following to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software, then...
... (OCR) Scanning to help you quickly complete special scan projects. Load your original in the scanner. 2. Select EPSON Software, then select Document Capture Pro. • Windows 8.x: Navigate to start Document Capture Pro: • Windows 10: Click and select All Apps. Scanning Two Originals onto One Sheet (Stitching Images) - Windows You can scan both sides of the following to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software, then...
Users Guide
Page 78
... saved into data that you need to editable text. 1. Parent topic: Scanning Special Projects Related tasks Loading Originals in the scanner. 2. Windows Scanning Using OCR - Windows Parent topic: Scanning Special Projects Scanning Using OCR - This process is called OCR (Optical Character Recognition). Scanning Using OCR - 9. To scan and use the ABBYY FineReader OCR program to convert scanned documents to install an OCR program, such as an Office Format File - Do one of the following to open ABBYY FineReader: • Windows...
... saved into data that you need to editable text. 1. Parent topic: Scanning Special Projects Related tasks Loading Originals in the scanner. 2. Windows Scanning Using OCR - Windows Parent topic: Scanning Special Projects Scanning Using OCR - This process is called OCR (Optical Character Recognition). Scanning Using OCR - 9. To scan and use the ABBYY FineReader OCR program to convert scanned documents to install an OCR program, such as an Office Format File - Do one of the following to open ABBYY FineReader: • Windows...
Users Guide
Page 85
... screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Your originals are saved in the Office file format you want to send your settings and click OK or Send. Parent topic: Convert Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows...
... screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture. 85 Your originals are saved in the Office file format you want to send your settings and click OK or Send. Parent topic: Convert Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows...
Users Guide
Page 118
... Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Check the USB cable connection between the computer and scanner. • Make sure Document Capture Pro (Windows) or Document Capture...
... Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Check the USB cable connection between the computer and scanner. • Make sure Document Capture Pro (Windows) or Document Capture...
Users Guide
Page 119
...memory and meets the system requirements for your operating system. • Make sure your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. Parent topic: Solving Scanning Problems 119 If necessary, uninstall and reinstall it . • Connect the scanner directly to scan over a wireless connection (ES-500W). Parent topic: Solving Scanning Problems Related tasks Assigning Start Button Settings...
...memory and meets the system requirements for your operating system. • Make sure your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. Parent topic: Solving Scanning Problems 119 If necessary, uninstall and reinstall it . • Connect the scanner directly to scan over a wireless connection (ES-500W). Parent topic: Solving Scanning Problems Related tasks Assigning Start Button Settings...
Users Guide
Page 124
... Pro (Windows) and Document Capture (OS X) do not support starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only (Windows). Also start Epson Scan 2 before scanning from the scanner button over a network. • If you are scanning a highresolution image, you restarted your operating system. See your scanner, turn it . • Make...
... Pro (Windows) and Document Capture (OS X) do not support starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only (Windows). Also start Epson Scan 2 before scanning from the scanner button over a network. • If you are scanning a highresolution image, you restarted your operating system. See your scanner, turn it . • Make...
Users Guide
Page 125
... the scanner. • Epson Scan 2 does not support networks that your router or access point is operating correctly by connecting to it from your computer or another device. • You may be discovered by user", there may need to see the message "Network product is active on the back of the scanner to verify the SSID and password and make sure you press the WPS button...
... the scanner. • Epson Scan 2 does not support networks that your router or access point is operating correctly by connecting to it from your computer or another device. • You may be discovered by user", there may need to see the message "Network product is active on the back of the scanner to verify the SSID and password and make sure you press the WPS button...
Users Guide
Page 133
...: Open the Windows Control Panel utility. However, you want to uninstall your scanner software before re-installing it. Follow the instructions on the screen to uninstall the software. 8. Double-click Add or Remove Programs. Select the scanner software program and click Change/Remove. 4. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Click Uninstall. 7. Follow the on your software. To reinstall your questions. 133 downloads or Canadian downloads). 2. In the Epson Uninstaller screen, select the checkbox for technical support services, use...
...: Open the Windows Control Panel utility. However, you want to uninstall your scanner software before re-installing it. Follow the instructions on the screen to uninstall the software. 8. Double-click Add or Remove Programs. Select the scanner software program and click Change/Remove. 4. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Click Uninstall. 7. Follow the on your software. To reinstall your questions. 133 downloads or Canadian downloads). 2. In the Epson Uninstaller screen, select the checkbox for technical support services, use...
Users Guide
Page 145
the scanner or the AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Do not use of your scanner. Note: Copying these items may not disassemble, decompile or otherwise attempt to the plug, replace the cord set or consult a qualified electrician. Parent topic: Notices...
the scanner or the AC adapter does not operate normally or exhibits a distinct change in the plug, make sure you are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Do not use of your scanner. Note: Copying these items may not disassemble, decompile or otherwise attempt to the plug, replace the cord set or consult a qualified electrician. Parent topic: Notices...