Administration Guide
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Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-13 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Where to Go ...
Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-13 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Where to Go ...
Administration Guide
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...factory reset on which the user initiated the barge. The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network: • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-20 • Installing Cisco Unified IP Phones, page 1-23 Configuring Cisco...as nonsecure. For information and a checklist for setting up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager To add phones to prepare the network for encryption, the barge initiator can barge into an authenticated...
...factory reset on which the user initiated the barge. The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network: • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-20 • Installing Cisco Unified IP Phones, page 1-23 Configuring Cisco...as nonsecure. For information and a checklist for setting up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager To add phones to prepare the network for encryption, the barge initiator can barge into an authenticated...
Administration Guide
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...access. Press the Save softkey. phone uses CDP to Enabled or Disabled. • Disabled-Default setting in this format: CP--SEP- Specifies a password for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-43 Note If you to use with 802.1X Authentication using the following...as Network. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is ...
...access. Press the Save softkey. phone uses CDP to Enabled or Disabled. • Disabled-Default setting in this format: CP--SEP- Specifies a password for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-43 Note If you to use with 802.1X Authentication using the following...as Network. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is ...
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...Addressing and Routing, page 9-3 Cisco Unified IP Phone Administration Guide for additional assistance. If you know are using in-line power, use the external power supply instead. - If the phone still does not start up properly, perform a factory reset of the startup process (LED... buttons flashing on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ...
...Addressing and Routing, page 9-3 Cisco Unified IP Phone Administration Guide for additional assistance. If you know are using in-line power, use the external power supply instead. - If the phone still does not start up properly, perform a factory reset of the startup process (LED... buttons flashing on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ...
Administration Guide
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...assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Failed" (see Call Statistics Screen, page 7-13). - Verify that 802.1X is not using 802.1X authentication. Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain... a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that you have properly configured ...
...assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Failed" (see Call Statistics Screen, page 7-13). - Verify that 802.1X is not using 802.1X authentication. Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain... a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that you have properly configured ...
Administration Guide
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... restarts the phone. Then press the Erase softkey. Cisco Unified Communications Manager. Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-13 • Performing a Factory Reset, page 9-13 Performing a Basic Reset Performing a basic reset of these operations after the phone has started...
... restarts the phone. Then press the Erase softkey. Cisco Unified Communications Manager. Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-13 • Performing a Factory Reset, page 9-13 Performing a Basic Reset Performing a basic reset of these operations after the phone has started...
Administration Guide
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...in the Connected, Connected Conference, Connected Transfer, and/or OnHook states. 9-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 To perform a factory reset of a phone, perform the following conditions are met: • The phone must...loads, term42.default.loads, or term41.defaults.loads) depending on the phone model) Before you perform a factory reset, ensure that is installed as part of the Cisco Unified Communications Manager installation. Using the Quality Report Tool The Quality Report Tool (QRT) is a voice ...
...in the Connected, Connected Conference, Connected Transfer, and/or OnHook states. 9-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 To perform a factory reset of a phone, perform the following conditions are met: • The phone must...loads, term42.default.loads, or term41.defaults.loads) depending on the phone model) Before you perform a factory reset, ensure that is installed as part of the Cisco Unified Communications Manager installation. Using the Quality Report Tool The Quality Report Tool (QRT) is a voice ...
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... 3-2 power external 2-3, 2-4 for the phone 2-3 outage 2-4 PoE 2-4 power over Ethernet See PoE power source causing phone to reset 9-8 power injector 2-4 presence-enabled directories 5-14 privacy 5-14, B-4 Private Line Automated Ringdown (PLAR) 5-14 programmable buttons, description...Recording Tone 4-27 Recording Tone Duration 4-28 Recording Tone Local Volume 4-28 Recording Tone Remote Volume 4-28 redial 5-15, B-4 reset, factory 9-13 resetting basic 9-13 Cisco Unified IP phone 9-13 continuously 9-6 intentionally 9-7 methods 9-13 resume B-3 ringer, indicator for 1-5 RingList.xml file format 6-2 ...
... 3-2 power external 2-3, 2-4 for the phone 2-3 outage 2-4 PoE 2-4 power over Ethernet See PoE power source causing phone to reset 9-8 power injector 2-4 presence-enabled directories 5-14 privacy 5-14, B-4 Private Line Automated Ringdown (PLAR) 5-14 programmable buttons, description...Recording Tone 4-27 Recording Tone Duration 4-28 Recording Tone Local Volume 4-28 Recording Tone Remote Volume 4-28 redial 5-15, B-4 reset, factory 9-13 resetting basic 9-13 Cisco Unified IP phone 9-13 continuously 9-6 intentionally 9-7 methods 9-13 resume B-3 ringer, indicator for 1-5 RingList.xml file format 6-2 ...