Administration Guide
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... Settings 9-10 Verifying Voice VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-11 Eliminating DNS or Other Connectivity Errors 9-11 Checking Power Connection 9-12 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-14 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the...
... Settings 9-10 Verifying Voice VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-11 Eliminating DNS or Other Connectivity Errors 9-11 Checking Power Connection 9-12 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-14 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the...
Administration Guide
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...pressing this way, you can make configuration changes if needed to allow the phone to successfully complete its startup and registration process, and you must perform a factory reset of the Cisco Unified IP Phone By default, line button 21 accesses a voice messaging system, line button ... up and before it registers with Cisco Unified Communications Manager, the last softkey on page 5-20. For additional information, see the "Modifying Phone Button Templates" section on the right becomes the Settings softkey. Cisco Unified IP Phone 7931G Administration Guide for voice communication. What...
...pressing this way, you can make configuration changes if needed to allow the phone to successfully complete its startup and registration process, and you must perform a factory reset of the Cisco Unified IP Phone By default, line button 21 accesses a voice messaging system, line button ... up and before it registers with Cisco Unified Communications Manager, the last softkey on page 5-20. For additional information, see the "Modifying Phone Button Templates" section on the right becomes the Settings softkey. Cisco Unified IP Phone 7931G Administration Guide for voice communication. What...
Administration Guide
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... to barge is nonsecure. Cisco Unified IP Phone 7931G Administration Guide for more information. • Enter MD5 Shared Secret-If you should configure this setting based on the switch support. - See the "Security Configuration Menu" section on page 4-28 for Cisco Unified Communications Manager 6.0 OL-12457... not configured for VLANs, you disable 802.1X authentication or perform a factory reset on the phone, the previously configured MD5 shared secret is configured for more information. If the initiator phone is deleted. See the "802.1X Authentication and Status" section on...
... to barge is nonsecure. Cisco Unified IP Phone 7931G Administration Guide for more information. • Enter MD5 Shared Secret-If you should configure this setting based on the switch support. - See the "Security Configuration Menu" section on page 4-28 for Cisco Unified Communications Manager 6.0 OL-12457... not configured for VLANs, you disable 802.1X authentication or perform a factory reset on the phone, the previously configured MD5 shared secret is configured for more information. If the initiator phone is deleted. See the "802.1X Authentication and Status" section on...
Administration Guide
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... user network domain, always set as Network Display only-Cannot configure. 4-40 Cisco Unified IP Phone 7931G Administration Guide for use on the phone and on the authentication server. Press the Save softkey. Note If you disable 802.1X authentication or perform a factory reset of the phone's model number and unique MAC address displayed in this format: CP--SEP...
... user network domain, always set as Network Display only-Cannot configure. 4-40 Cisco Unified IP Phone 7931G Administration Guide for use on the phone and on the authentication server. Press the Save softkey. Note If you disable 802.1X authentication or perform a factory reset of the phone's model number and unique MAC address displayed in this format: CP--SEP...
Administration Guide
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... installed in Table 7-1. Display only-Cannot configure. Cisco Unified IP Phone 7931G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. To display the Model Information screen take either of the factory-installed load running on the phone. Identifier of these actions: • If the phone is not registered. Displays the MD5 hash of...
... installed in Table 7-1. Display only-Cannot configure. Cisco Unified IP Phone 7931G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. To display the Model Information screen take either of the factory-installed load running on the phone. Identifier of these actions: • If the phone is not registered. Displays the MD5 hash of...
Administration Guide
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... and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7931G Administration Guide for additional assistance. Switch the external power supply with a Cisco Unified Communications Manager server. If the phone still does not start up properly, perform a factory reset of the startup process (LED buttons flashing on the Cisco Unified IP Phone does not display any characters after at least five minutes...
... and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7931G Administration Guide for additional assistance. Switch the external power supply with a Cisco Unified Communications Manager server. If the phone still does not start up properly, perform a factory reset of the startup process (LED buttons flashing on the Cisco Unified IP Phone does not display any characters after at least five minutes...
Administration Guide
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... 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Configuring IP" or "Registering" 802.1X Authentication Status displays as "Disabled" Status menu displays DHCP status as timing out Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified...
... 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Configuring IP" or "Registering" 802.1X Authentication Status displays as "Disabled" Status menu displays DHCP status as timing out Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified...
Administration Guide
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... More softkey, then press the Erase softkey. Cisco Unified IP Phone 7931G Administration Guide for your situation. Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-19 • Performing a Factory Reset, page 9-20 Performing a Basic Reset Performing a basic reset of these operations any time after the...
... More softkey, then press the Erase softkey. Cisco Unified IP Phone 7931G Administration Guide for your situation. Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-19 • Performing a Factory Reset, page 9-20 Performing a Basic Reset Performing a basic reset of these operations any time after the...
Administration Guide
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...-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to default values • Phone application-Erased (phone recovers by the DHCP packet. While the phone is erased or reset to hold #. To perform a factory reset of the Cisco Unified IP Phone, the following information is powering up...
...-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to default values • Phone application-Erased (phone recovers by the DHCP packet. While the phone is erased or reset to hold #. To perform a factory reset of the Cisco Unified IP Phone, the following information is powering up...
Administration Guide
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Do not power down the phone until it completes the factory reset process and the main screen appears. When a user presses the QRT softkey, a list of the Cisco Unified Communications Manager installation. Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone. Using the Quality Report Tool...of calls that are sent and received within the network, Cisco Unified IP Phones use these keys, the line buttons on the phone flash amber and then green, and the phone goes through the factory reset process. Chapter 9 Troubleshooting and Maintenance Using the Quality ...
Do not power down the phone until it completes the factory reset process and the main screen appears. When a user presses the QRT softkey, a list of the Cisco Unified Communications Manager installation. Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone. Using the Quality Report Tool...of calls that are sent and received within the network, Cisco Unified IP Phones use these keys, the line buttons on the phone flash amber and then green, and the phone goes through the factory reset process. Chapter 9 Troubleshooting and Maintenance Using the Quality ...
Administration Guide
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... Recording Tone Duration 4-25 Recording Tone Local Volume 4-24 Recording Tone Remote Volume 4-24 redial 5-15 reset, factory 9-20 resetting basic 9-19 Cisco Unified IP Phone 9-19 continuously 9-8, 9-9 intentionally 9-11 methods 9-19 Reverting Focus Priority 4-20 ring activity 5-16 RingList... 1-21 secure SRST reference 1-17 securing the phone with a cable lock 3-9 security CAPF (Certificate Authority Proxy Function) 1-17, 3-14 configuring on phone 3-13 device authentication 1-16 IN-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01
... Recording Tone Duration 4-25 Recording Tone Local Volume 4-24 Recording Tone Remote Volume 4-24 redial 5-15 reset, factory 9-20 resetting basic 9-19 Cisco Unified IP Phone 9-19 continuously 9-8, 9-9 intentionally 9-11 methods 9-19 Reverting Focus Priority 4-20 ring activity 5-16 RingList... 1-21 secure SRST reference 1-17 securing the phone with a cable lock 3-9 security CAPF (Certificate Authority Proxy Function) 1-17, 3-14 configuring on phone 3-13 device authentication 1-16 IN-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01