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... 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu...
... 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu...
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...More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide...
...More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide...
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... safely install and configure the Cisco Unified IP Phone on your network Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Explains how to customize phone ring sounds and the phone idle display at your site Explains how to view model information, status messages, network statistics, and firmware information...
... safely install and configure the Cisco Unified IP Phone on your network Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Explains how to customize phone ring sounds and the phone idle display at your site Explains how to view model information, status messages, network statistics, and firmware information...
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... C, "Technical Specifications" Provides technical specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone The following publications are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html • Cisco Unified IP Phone 7931G Phone Guide • Cisco Unified IP Phone Features A-Z • Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone •...
... C, "Technical Specifications" Provides technical specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone The following publications are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html • Cisco Unified IP Phone 7931G Phone Guide • Cisco Unified IP Phone Features A-Z • Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone •...
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...and decodes all variants of speaker status. Dedicated hold , transfer, speed dial, call forward, and more. The Cisco Unified IP Phone, like digital business phones, allowing users to place and receive phone calls and to network information and services, and customizeable features and services. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration Guide for users who are connected to your data network, they function much like other...
...and decodes all variants of speaker status. Dedicated hold , transfer, speed dial, call forward, and more. The Cisco Unified IP Phone, like digital business phones, allowing users to place and receive phone calls and to network information and services, and customizeable features and services. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration Guide for users who are connected to your data network, they function much like other...
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...of the Cisco Unified IP Phone 1 Programmable Depending on configuration, programmable buttons provide access to phone lines buttons (line buttons) and intercom lines, speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature), web-based services (for example, a Personal Address Book button), call on hold Line buttons are numbered 24-1 in descending order, alternating from left to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use, whisper state (one-way audio for intercom call), DND, logged into Hunt Group, headset or...
...of the Cisco Unified IP Phone 1 Programmable Depending on configuration, programmable buttons provide access to phone lines buttons (line buttons) and intercom lines, speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature), web-based services (for example, a Personal Address Book button), call on hold Line buttons are numbered 24-1 in descending order, alternating from left to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use, whisper state (one-way audio for intercom call), DND, logged into Hunt Group, headset or...
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.... button Accessing Phone Menus and Local Features When the Cisco Unified IP Phone is lit. 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on hold . When the microphone is muted, the button is registered with line or feature information. 3 Soft keys Engage the functions displayed on the corresponding tabs. 4 Hold button Places calls on hold . 5 Transfer button Connects a call and remains on when there is a message waiting. indicator light 13 Phone screen Displays...
.... button Accessing Phone Menus and Local Features When the Cisco Unified IP Phone is lit. 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on hold . When the microphone is muted, the button is registered with line or feature information. 3 Soft keys Engage the functions displayed on the corresponding tabs. 4 Hold button Places calls on hold . 5 Transfer button Connects a call and remains on when there is a message waiting. indicator light 13 Phone screen Displays...
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...call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Related Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-8 • Network Configuration Menu, page 4-7 What Features are Supported on the Cisco Unified IP Phone 7931G? For an overview of the telephony features that enable you to configure on page 5-2. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone...
...call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Related Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-8 • Network Configuration Menu, page 4-7 What Features are Supported on the Cisco Unified IP Phone 7931G? For an overview of the telephony features that enable you to configure on page 5-2. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone...
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... Cisco Unified IP Phones with troubleshooting any problems users might encounter when using their IP phones. server, and subnet mask. You can modify certain settings for Cisco Unified Communications Manager 6.0 OL-12457-01 1-11 See Chapter 7, "Viewing Model Information, Status, and Statistics on page 5-22. For more information. Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone from their IP phones. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Configuring Corporate Directories" section on page...
... Cisco Unified IP Phones with troubleshooting any problems users might encounter when using their IP phones. server, and subnet mask. You can modify certain settings for Cisco Unified Communications Manager 6.0 OL-12457-01 1-11 See Chapter 7, "Viewing Model Information, Status, and Statistics on page 5-22. For more information. Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone from their IP phones. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Configuring Corporate Directories" section on page...
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... Cisco Unified IP Phone 7931G in conference rooms, do not have added the phones to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. 1-32 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 Associate a user with each phone provides directions for your phone, which is located at the users's location. Note Some phones, such as forwarding calls or adding speed-dial numbers or services. The Cisco Unified IP Phone Installation Guide...
... Cisco Unified IP Phone 7931G in conference rooms, do not have added the phones to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. 1-32 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 Associate a user with each phone provides directions for your phone, which is located at the users's location. Note Some phones, such as forwarding calls or adding speed-dial numbers or services. The Cisco Unified IP Phone Installation Guide...
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... using external power, the switch See the "Providing provides in-line power through the Ethernet cable Power to the Phone" attached to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-3. See the "Resolving Startup Problems" section on page 4-7. The Cisco Unified IP Phone has non-volatile Flash memory in Flash memory. Using this image, the phone initializes its VLAN membership before it stores firmware images and user...
... using external power, the switch See the "Providing provides in-line power through the Ethernet cable Power to the Phone" attached to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-3. See the "Resolving Startup Problems" section on page 4-7. The Cisco Unified IP Phone has non-volatile Flash memory in Flash memory. Using this image, the phone initializes its VLAN membership before it stores firmware images and user...
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... gateways - If the Cisco Unified Communications Manager server is set up properly to manage the phone and to handle call processing • IP network that Cisco Unified Communications Manager is located in a different time zone than the phones, the phones will not display the local time. Before You Begin Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these requirements: • Working Voice over IP (VoIP) network: -
... gateways - If the Cisco Unified Communications Manager server is set up properly to manage the phone and to handle call processing • IP network that Cisco Unified Communications Manager is located in a different time zone than the phones, the phones will not display the local time. Before You Begin Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these requirements: • Working Voice over IP (VoIP) network: -
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... when the phone is not registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings from the list of these values: • Enabled-Allows access to the Settings menu. • Disabled-Prevents access to the Settings menu. • Restricted-Allows access to the User Preferences menu and allows volume changes to the menu. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Settings menu, check the Settings Access field. If you want: • Use the Navigation button to...
... when the phone is not registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings from the list of these values: • Enabled-Allows access to the Settings menu. • Disabled-Prevents access to the Settings menu. • Restricted-Allows access to the User Preferences menu and allows volume changes to the menu. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Settings menu, check the Settings Access field. If you want: • Use the Navigation button to...
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... Administration, choose Device > Phone > Phone Configuration. Network Locale Version of the user locale loaded on this menu. Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Cisco Unified IP Phone 7931G Administration Guide for the Display only-Cannot configure. Version the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. The network locale identifies a set that supports the phone in the Idle URL...
... Administration, choose Device > Phone > Phone Configuration. Network Locale Version of the user locale loaded on this menu. Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Cisco Unified IP Phone 7931G Administration Guide for the Display only-Cannot configure. Version the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. The network locale identifies a set that supports the phone in the Idle URL...
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... Codes" chapter. • Allows a user to add or remove participants; Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone (continued) Feature Client matter codes (CMC) Conference Description Configuration Reference Enables a user to specify that you to enable these features are activated. Telephony Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 5-8 OL-12457-01 Note It is recommended that a call relates to a specific...
... Codes" chapter. • Allows a user to add or remove participants; Cisco Unified IP Phone 7931G Administration Guide for the Cisco Unified IP Phone (continued) Feature Client matter codes (CMC) Conference Description Configuration Reference Enables a user to specify that you to enable these features are activated. Telephony Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for Cisco Unified Communications Manager 6.0 5-8 OL-12457-01 Note It is recommended that a call relates to a specific...
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... 7931G Administration Guide for the Cisco Unified IP Phone (continued) Feature Extension Mobility Service Fast Dial Service Forced authorization codes (FAC) Description Configuration Reference Allows a user temporarily to apply a phone number and user profile settings to : • Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Communications Manager Extension Mobility" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter. Controls the types of calls...
... 7931G Administration Guide for the Cisco Unified IP Phone (continued) Feature Extension Mobility Service Fast Dial Service Forced authorization codes (FAC) Description Configuration Reference Allows a user temporarily to apply a phone number and user profile settings to : • Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Communications Manager Extension Mobility" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter. Controls the types of calls...
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... directory configuration completes, users can use , such as a specific telephone extension. Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of the following features: • Personal Address Book (PAB) • Personal Fast Dials (Fast Dials) • Address Book Synchronization Tool (TABSynch) Users can access the PAB and Fast Dials features from the Cisco Unified CM User Options web pages Cisco Unified IP Phone 7931G Administration Guide...
... directory configuration completes, users can use , such as a specific telephone extension. Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of the following features: • Personal Address Book (PAB) • Personal Fast Dials (Fast Dials) • Address Book Synchronization Tool (TABSynch) Users can access the PAB and Fast Dials features from the Cisco Unified CM User Options web pages Cisco Unified IP Phone 7931G Administration Guide...
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...#41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Troubleshooting Switch Port Problems, available at this menu, see the "Displaying a Configuration Menu" section on the phone. (For information about displaying this setting by your IP routing and VLAN configuration. If you are using DHCP, check the IP addresses distributed by looking at the following options on the Settings > Network Configuration menu on page 4-3.") You should also...
...#41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Troubleshooting Switch Port Problems, available at this menu, see the "Displaying a Configuration Menu" section on the phone. (For information about displaying this setting by your IP routing and VLAN configuration. If you are using DHCP, check the IP addresses distributed by looking at the following options on the Settings > Network Configuration menu on page 4-3.") You should also...
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... a web-based, graphical user interface application is installed. • A user ID, default password, and default PIN are waiting. You should provide this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you have used Cisco Unified Communications Manager to configure the Messages button on which is available at this information to each user: • How to access the voice mail messaging system account. Cisco Unified IP Phone 7931G Administration Guide...
... a web-based, graphical user interface application is installed. • A user ID, default password, and default PIN are waiting. You should provide this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you have used Cisco Unified Communications Manager to configure the Messages button on which is available at this information to each user: • How to access the voice mail messaging system account. Cisco Unified IP Phone 7931G Administration Guide...
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...1-26 configuring user services 5-22 features 1-2 figure 1-2 installation checklist 1-32, 1-33 installation overview 1-26 installation procedure 3-7 installation requirements 1-26 modifying phone button templates 5-20 mounting to wall 3-11 power sources 2-4 registering 2-11 registering with Cisco Unified Communications Manager 2-12, 2-13, 2-14 resetting 9-19 supported networking protocols 1-6 technical specifications C-1 troubleshooting 9-1 using LDAP directories 5-19 web page 8-1 cleaning the Cisco Unified IP Phone 9-25 Clear softkey 7-4, 7-13 Cisco Unified IP Phone 7931G Administration Guide...
...1-26 configuring user services 5-22 features 1-2 figure 1-2 installation checklist 1-32, 1-33 installation overview 1-26 installation procedure 3-7 installation requirements 1-26 modifying phone button templates 5-20 mounting to wall 3-11 power sources 2-4 registering 2-11 registering with Cisco Unified Communications Manager 2-12, 2-13, 2-14 resetting 9-19 supported networking protocols 1-6 technical specifications C-1 troubleshooting 9-1 using LDAP directories 5-19 web page 8-1 cleaning the Cisco Unified IP Phone 9-25 Clear softkey 7-4, 7-13 Cisco Unified IP Phone 7931G Administration Guide...