Administration Guide
Page 1
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12457-01
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12457-01
Administration Guide
Page 3
... Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are trademarks of Cisco Systems, Inc.; Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. and/or its affiliates in the United States and certain other trademarks mentioned in the U.S. in this document or...
... Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are trademarks of Cisco Systems, Inc.; Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. and/or its affiliates in the United States and certain other trademarks mentioned in the U.S. in this document or...
Administration Guide
Page 5
... An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G 1-2 Accessing Phone Menus and Local Features 1-5 What Networking Protocols Are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 7931G? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported...
... An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G 1-2 Accessing Phone Menus and Local Features 1-5 What Networking Protocols Are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 7931G? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported...
Administration Guide
Page 6
... IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7931G 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone...
... IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7931G 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone...
Administration Guide
Page 7
... with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
... with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 8
Contents Editing Values 4-5 Overview of Options Configurable from a Phone 4-6 Network Configuration Menu 4-7 Device Configuration Menu 4-15 CallManager Configuration Menu 4-16 HTTP...Phone 5-2 Configuring Corporate and Personal Directories 5-18 Configuring Corporate Directories 5-19 Configuring Personal Directory 5-19 Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...
Contents Editing Values 4-5 Overview of Options Configurable from a Phone 4-6 Network Configuration Menu 4-7 Device Configuration Menu 4-15 CallManager Configuration Menu 4-16 HTTP...Phone 5-2 Configuring Corporate and Personal Directories 5-18 Configuring Corporate Directories 5-19 Configuring Personal Directory 5-19 Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...
Administration Guide
Page 9
... Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
... Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
Administration Guide
Page 10
... 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying Intermittent Network Outages 9-9 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
... 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying Intermittent Network Outages 9-9 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 11
... Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
... Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 13
... affect the ability of the tasks in the network. Because of the complexity of the phones. Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to properly set up the Cisco Unified IP Phone 7931G on a Voice-over-IP (VoIP) network. The tasks described are administration-level tasks and are not intended for end-users...
... affect the ability of the tasks in the network. Because of the complexity of the phones. Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to properly set up the Cisco Unified IP Phone 7931G on a Voice-over-IP (VoIP) network. The tasks described are administration-level tasks and are not intended for end-users...
Administration Guide
Page 14
... view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Describes the information that you can obtain from a phone's web page, which you can use to remotely monitor the phone's operation and to assist with troubleshooting Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xiv OL-12457-01
... view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Describes the information that you can obtain from a phone's web page, which you can use to remotely monitor the phone's operation and to assist with troubleshooting Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xiv OL-12457-01
Administration Guide
Page 15
... information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone The following publications are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html • Cisco Unified IP Phone 7931G Phone Guide • Cisco Unified IP Phone Features A-Z • Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified Communications...
... information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone The following publications are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html • Cisco Unified IP Phone 7931G Phone Guide • Cisco Unified IP Phone Features A-Z • Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified Communications...
Administration Guide
Page 16
... by sending email to comply with applicable laws and regulations. Cisco Unified IP Phone 7931G Administration Guide for compliance with U.S. If you agree to export@cisco.com. laws governing Cisco cryptographic products may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject...
... by sending email to comply with applicable laws and regulations. Cisco Unified IP Phone 7931G Administration Guide for compliance with U.S. If you agree to export@cisco.com. laws governing Cisco cryptographic products may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product Security Overview This product contains cryptographic features and is subject...
Administration Guide
Page 17
... quotation marks around the string or the string will include the quotation marks. Preface Document Conventions Document Conventions This document uses the following conventions: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 xvii Elements in square brackets are in angle brackets. Optional alternative keywords are in boldface. Nonprinting characters, such...
... quotation marks around the string or the string will include the quotation marks. Preface Document Conventions Document Conventions This document uses the following conventions: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 xvii Elements in square brackets are in angle brackets. Optional alternative keywords are in boldface. Nonprinting characters, such...
Administration Guide
Page 18
You are in the translated safety warnings that could cause bodily injury. Statement 1071 xviii Cisco Unified IP Phone 7931G Administration Guide for preventing accidents. Document Conventions Preface Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. Use the ...statement number provided at the end of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-12457-01 Before you work on any equipment, be aware of each warning to locate its translation in a...
You are in the translated safety warnings that could cause bodily injury. Statement 1071 xviii Cisco Unified IP Phone 7931G Administration Guide for preventing accidents. Document Conventions Preface Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. Use the ...statement number provided at the end of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-12457-01 Before you work on any equipment, be aware of each warning to locate its translation in a...
Administration Guide
Page 19
... following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration Guide for users who are connected to your data network, they function much like other functions to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7931G is a full-featured telephone that...
... following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration Guide for users who are connected to your data network, they function much like other functions to network information and services, and customizeable features and services. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7931G is a full-featured telephone that...
Administration Guide
Page 20
... the Cisco Unified IP Phone 7931G. For more information, refer to a Cisco Unified IP Phone might cause interference. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified IP Phones, page 1-13 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-26 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the interfering device. Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone...
... the Cisco Unified IP Phone 7931G. For more information, refer to a Cisco Unified IP Phone might cause interference. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified IP Phones, page 1-13 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-26 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the interfering device. Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone...
Administration Guide
Page 21
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-3
Administration Guide
Page 22
..., a Personal Address Book button), call features (for example, Privacy, Conference), and local features (for Cisco Unified Communications Manager 6.0 1-4 OL-12457-01 Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone 1 Programmable Depending on hold Line buttons are numbered 24-1 in use (shared line or BLF status) Red... headset • Line button 22-Displays the Directories menu • Line button 21-Accesses a voice messaging system Cisco Unified IP Phone 7931G Administration Guide for example, Application menu, Headset, Settings).
..., a Personal Address Book button), call features (for example, Privacy, Conference), and local features (for Cisco Unified Communications Manager 6.0 1-4 OL-12457-01 Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone 1 Programmable Depending on hold Line buttons are numbered 24-1 in use (shared line or BLF status) Red... headset • Line button 22-Displays the Directories menu • Line button 21-Accesses a voice messaging system Cisco Unified IP Phone 7931G Administration Guide for example, Application menu, Headset, Settings).
Administration Guide
Page 23
...-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off . Cisco Unified IP Phone 7931G Administration Guide for the features. View navigation pad directory numbers, lines, and features assigned to each button with Cisco Unified Communications Manager, you to another number. 6 Redial button Dials the last dialed number. 7 Keypad Functions like...
...-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off . Cisco Unified IP Phone 7931G Administration Guide for the features. View navigation pad directory numbers, lines, and features assigned to each button with Cisco Unified Communications Manager, you to another number. 6 Redial button Dials the last dialed number. 7 Keypad Functions like...