S820 User's Guide
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Table of Contents Printer Does Not Start or Stops During Print Jobs 136 Paper Does Not Feed Properly or Paper Jams 142 The POWER Lamp Flashes Orange 145 An Error Message is Displayed on the Screen 148 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendices 165 For Faster Printing 166 Specifications 169 Index ...181 4
Table of Contents Printer Does Not Start or Stops During Print Jobs 136 Paper Does Not Feed Properly or Paper Jams 142 The POWER Lamp Flashes Orange 145 An Error Message is Displayed on the Screen 148 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendices 165 For Faster Printing 166 Specifications 169 Index ...181 4
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... an ink tank is still enough ink, the print head nozzles are probably clogged. When to Replace Ink Tank and Maintain Print Head 68 Contact a Canon service representative. Follow the procedures below to clean the nozzles. ¬ Printing the Nozzle Check Pattern If the print quality is empty, it must be... ink level. Routine Maintenance When to Replace Ink Tank and Maintain Print Head When an ink tank is poor ¬ Print Head Cleaning If the problem remains ¬ Print Head Deep Cleaning If print head deep cleaning does not resolve the...
... an ink tank is still enough ink, the print head nozzles are probably clogged. When to Replace Ink Tank and Maintain Print Head 68 Contact a Canon service representative. Follow the procedures below to clean the nozzles. ¬ Printing the Nozzle Check Pattern If the print quality is empty, it must be... ink level. Routine Maintenance When to Replace Ink Tank and Maintain Print Head When an ink tank is poor ¬ Print Head Cleaning If the problem remains ¬ Print Head Deep Cleaning If print head deep cleaning does not resolve the...
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Note 5 When the confirmation message appears, click OK. ® If the problem remains even after you repeat print head cleaning three times, perform print head deep cleaning. Print Head Cleaning 79 in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Cleaning icon. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup...
Note 5 When the confirmation message appears, click OK. ® If the problem remains even after you repeat print head cleaning three times, perform print head deep cleaning. Print Head Cleaning 79 in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Cleaning icon. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup...
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...to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Deep Cleaning icon. 5 Click OK. If the print head is clean. Contact a Canon service representative. ¬ Printing the Nozzle Check Pattern Print Head Deep Cleaning 82 If the problem persists, the... printing up to three times. Now the POWER lamp starts flashing and print head deep cleaning begins. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. in the File menu. 3 Click the Utilities button to complete, so simply wait until...
...to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Deep Cleaning icon. 5 Click OK. If the print head is clean. Contact a Canon service representative. ¬ Printing the Nozzle Check Pattern Print Head Deep Cleaning 82 If the problem persists, the... printing up to three times. Now the POWER lamp starts flashing and print head deep cleaning begins. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. in the File menu. 3 Click the Utilities button to complete, so simply wait until...
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
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... in the file name, you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the Windows screen, for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program ("MSetup.exe"). s Confirm...ROM can be read. The CD-ROM drive letter is visible. If there is a problem with the Setup Software & User's Guide CD-ROM. Windows Note ® If you are no problems with the CD-ROM, contact a Canon service representative. Troubleshooting s If the Installer for Windows XP, click Start and select ...
... in the file name, you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the Windows screen, for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program ("MSetup.exe"). s Confirm...ROM can be read. The CD-ROM drive letter is visible. If there is a problem with the Setup Software & User's Guide CD-ROM. Windows Note ® If you are no problems with the CD-ROM, contact a Canon service representative. Troubleshooting s If the Installer for Windows XP, click Start and select ...
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For details, refer to "Problems Unique to Windows". s Check the amount of free space by deleting any unnecessary files. Print Quality is Poor or Contains Errors 120 Then check the Page Size setting in the application. Note ® When using an ECP printer port in the printer. You may not be able to... print due to the computer environment. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Cannot Print to End of Job Troubleshooting s Confirm the Page ...
For details, refer to "Problems Unique to Windows". s Check the amount of free space by deleting any unnecessary files. Print Quality is Poor or Contains Errors 120 Then check the Page Size setting in the application. Note ® When using an ECP printer port in the printer. You may not be able to... print due to the computer environment. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Cannot Print to End of Job Troubleshooting s Confirm the Page ...
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If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 122 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 122 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
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Contact a Canon service representative. Replace if necessary. s Ensure you dispose of the protective cap and protective tape from a print head. s Print the nozzle check pattern to ensure .... If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is output correctly. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is...
Contact a Canon service representative. Replace if necessary. s Ensure you dispose of the protective cap and protective tape from a print head. s Print the nozzle check pattern to ensure .... If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is output correctly. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is...
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If smudging still occurs, set the paper thickness lever to the right and try this. This problem can be curled. Print Quality is scratched even when printing on thick paper, set the Paper Thickness Lever to the " " mark. With Borderless Printing, the ... you are using . s When printing on plain paper, also try printing again. If the paper is Poor or Contains Errors 131 If you use non-Canon brand paper heavier than 105 g/m2 (28 lb). Clean the print head first and print with the correct paper. • The paper must be...
If smudging still occurs, set the paper thickness lever to the right and try this. This problem can be curled. Print Quality is scratched even when printing on thick paper, set the Paper Thickness Lever to the " " mark. With Borderless Printing, the ... you are using . s When printing on plain paper, also try printing again. If the paper is Poor or Contains Errors 131 If you use non-Canon brand paper heavier than 105 g/m2 (28 lb). Clean the print head first and print with the correct paper. • The paper must be...
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For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 133 If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned".
For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 133 If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned".
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... the cable(s) and try printing again. If the POWER lamp is flashing green, the printer is off, press the POWER button. Also there could be a problem with the cable(s). Note ® When printing a large amount of data such as a photo or graphics, it to begin printing.... to the computer. Try printing again. If printing is securely connected to the computer. Printer Does Not Start or Stops During Print Jobs 137 s Ensure the printer is now successful, there may be a problem with the device. If the POWER lamp is initialising. Wait until the processing is turned...
... the cable(s) and try printing again. If the POWER lamp is flashing green, the printer is off, press the POWER button. Also there could be a problem with the cable(s). Note ® When printing a large amount of data such as a photo or graphics, it to begin printing.... to the computer. Try printing again. If printing is securely connected to the computer. Printer Does Not Start or Stops During Print Jobs 137 s Ensure the printer is now successful, there may be a problem with the device. If the POWER lamp is initialising. Wait until the processing is turned...
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...that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head. Printer Moves But Does Not Print Troubleshooting s Check the ink tanks. After cleaning the print head, print the nozzle check... that you install them . s If there is not resolved by cleaning the print head several times, the print head may be worn out. Printer Does Not Start or Stops During Print Jobs 140 s Ensure that the ink tanks snap into place when you align the print head after removing...
...that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head. Printer Moves But Does Not Print Troubleshooting s Check the ink tanks. After cleaning the print head, print the nozzle check... that you install them . s If there is not resolved by cleaning the print head several times, the print head may be worn out. Printer Does Not Start or Stops During Print Jobs 140 s Ensure that the ink tanks snap into place when you align the print head after removing...
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Before the waste ink tank becomes completely full, contact a Canon service representative to cancel the error so you can continue printing. s Six flashes: No print head installed Install a print head. If reinstalling the print head does not resolve the problem, replace it with a new one. Once the waste ink tank becomes completely... Remove and reinstall the print head. Also, ensure that the waste ink tank is nearly full. s Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for service as soon as this error occurs.
Before the waste ink tank becomes completely full, contact a Canon service representative to cancel the error so you can continue printing. s Six flashes: No print head installed Install a print head. If reinstalling the print head does not resolve the problem, replace it with a new one. Once the waste ink tank becomes completely... Remove and reinstall the print head. Also, ensure that the waste ink tank is nearly full. s Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for service as soon as this error occurs.
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Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. If the problem remains, contact a Canon service representative. The POWER Lamp Flashes Orange 147 Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on.
Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. If the problem remains, contact a Canon service representative. The POWER Lamp Flashes Orange 147 Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on.
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... stops flashing. Note ® If you are using a switch box or other devices, remove and reconnect the printer directly to LPT1 or USBxxx Troubleshooting Windows s Ensure the printer is now successful, there may be a problem with the device. Replace the cable(s) and try printing again. s If spooling is Displayed on . s Ensure the...
... stops flashing. Note ® If you are using a switch box or other devices, remove and reconnect the printer directly to LPT1 or USBxxx Troubleshooting Windows s Ensure the printer is now successful, there may be a problem with the device. Replace the cable(s) and try printing again. s If spooling is Displayed on . s Ensure the...
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... and reinstall it or change the driver port to FILE as follows. 1 Click the Start button, then click Settings and Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to the USB interface, ...follow the procedure "Notes on the Screen 151 An Error Message is installed, either uninstall it . ¬ Uninstalling Printer Drivers If the printer is connected to FILE. s If the WPS driver or CAPT driver is Displayed on Handling the USB Interface (for Windows Users)" in the...
... and reinstall it or change the driver port to FILE as follows. 1 Click the Start button, then click Settings and Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to the USB interface, ...follow the procedure "Notes on the Screen 151 An Error Message is installed, either uninstall it . ¬ Uninstalling Printer Drivers If the printer is connected to FILE. s If the WPS driver or CAPT driver is Displayed on Handling the USB Interface (for Windows Users)" in the...
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... Users)" in the Quick Start Guide. ¬ Uninstalling Printer Drivers An Error Message is Displayed on the hard disk. Uninstall the printer driver and reinstall it . You may have been a problem in the printer driver. s If the problem only occurs when printing a specific document, try ...editing the document and then printing it . s There may be a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. If the printer is connected to increase the amount of free space by deleting any unnecessary ...
... Users)" in the Quick Start Guide. ¬ Uninstalling Printer Drivers An Error Message is Displayed on the hard disk. Uninstall the printer driver and reinstall it . You may have been a problem in the printer driver. s If the problem only occurs when printing a specific document, try ...editing the document and then printing it . s There may be a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. If the printer is connected to increase the amount of free space by deleting any unnecessary ...
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... and reinstall it. ¬ Uninstalling Printer Drivers Error No.: X300 Ensure the power is on the Screen 156 If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the S820 icon and ensure S820 is not selected, select it is selected as the connected destination. Increase available memory by...
... and reinstall it. ¬ Uninstalling Printer Drivers Error No.: X300 Ensure the power is on the Screen 156 If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the S820 icon and ensure S820 is not selected, select it is selected as the connected destination. Increase available memory by...
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Problems Unique to Windows Troubleshooting Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows Me/Windows 98/Windows 95 only) • Cannot Print Normally Problems Unique to Windows 157
Problems Unique to Windows Troubleshooting Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows Me/Windows 98/Windows 95 only) • Cannot Print Normally Problems Unique to Windows 157