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Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
Table of Contents Photo Paper Pro 4" x 6" Perforated 124 Photo Paper Plus Glossy 126 Matte Photo Paper 129 Transparencies 131 T-Shirt Transfers 133 Banner Paper 135 Troubleshooting 138 Cannot Install the Printer Driver 139 Print Quality is Poor or Contains Errors 141 Printer Does Not Start or Stops During Print Jobs 158 Paper Does Not Feed Properly or Paper Jams 164 The POWER Lamp Flashes Orange 167 An Error Message is Displayed on the Screen 170 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index ...198 4
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s Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is low. The BJ Status Monitor appears. If an error occurs, the status monitor indicates the nature of the printer. BJ Status Monitor Functions 32 When launched, the BJ Status Monitor appears as an icon... on the Task Bar. 1 Click the Canon BJ Status Monitor icon on the Task Bar. BJ Status Monitor Functions Printer Driver Functions (Windows) The BJ Status Monitor allows you to the printer...
s Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is low. The BJ Status Monitor appears. If an error occurs, the status monitor indicates the nature of the printer. BJ Status Monitor Functions 32 When launched, the BJ Status Monitor appears as an icon... on the Task Bar. 1 Click the Canon BJ Status Monitor icon on the Task Bar. BJ Status Monitor Functions Printer Driver Functions (Windows) The BJ Status Monitor allows you to the printer...
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In Windows Me or Windows 98, click the Guide tab and follow the instructions on the topic of interest. BJ Status Monitor Functions 34 Printer Driver Functions (Windows) s When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs (e.g., if the printer runs out of paper or ink is low: Note ® For details on the BJ Status Monitor, select the Help menu and click on screen. When paper has run out: When the ink level is low). In such cases, take the appropriate action as described in the Printer Status tab.
In Windows Me or Windows 98, click the Guide tab and follow the instructions on the topic of interest. BJ Status Monitor Functions 34 Printer Driver Functions (Windows) s When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs (e.g., if the printer runs out of paper or ink is low: Note ® For details on the BJ Status Monitor, select the Help menu and click on screen. When paper has run out: When the ink level is low). In such cases, take the appropriate action as described in the Printer Status tab.
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... you select Print from the File menu, you to the new position, then release. To change the print order of a document already printing. If an error occurs, instructions on what to resume printing. ... Displays the printer status and ink status with images. BJ Print Monitor 56
... you select Print from the File menu, you to the new position, then release. To change the print order of a document already printing. If an error occurs, instructions on what to resume printing. ... Displays the printer status and ink status with images. BJ Print Monitor 56
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 138
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.... If the printer driver was not installed correctly, reinstall it . ¬ Uninstalling Printer Drivers Note ® If the Installer was forcibly terminated due to an error in the Quick Start Guide. Cannot Install the Printer Driver 139 Install the printer driver carefully by following the procedures described in Windows, Windows may...
.... If the printer driver was not installed correctly, reinstall it . ¬ Uninstalling Printer Drivers Note ® If the Installer was forcibly terminated due to an error in the Quick Start Guide. Cannot Install the Printer Driver 139 Install the printer driver carefully by following the procedures described in Windows, Windows may...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 141
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s Check the amount of the paper loaded in the printer. Cannot Print to increase the amount of free space by deleting any unnecessary files. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the space on the hard disk. Print Quality is Poor or Contains Errors 142 Then check the Page Size setting in the application. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
s Check the amount of the paper loaded in the printer. Cannot Print to increase the amount of free space by deleting any unnecessary files. You may need to End of Job Troubleshooting s Confirm that the Page Size setting matches the size of the space on the hard disk. Print Quality is Poor or Contains Errors 142 Then check the Page Size setting in the application. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
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... increase Print Quality on the screen. If you are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 Note ® Printed colors may not match screen colors perfectly due to basic differences in the printer. s Confirm that the Media Type...
... increase Print Quality on the screen. If you are Unclear Troubleshooting s Confirm that the specified ink tank is Poor or Contains Errors 143 Note ® Printed colors may not match screen colors perfectly due to basic differences in the printer. s Confirm that the Media Type...
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Print Quality is Poor or Contains Errors 144 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
Print Quality is Poor or Contains Errors 144 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
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... print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is Poor or Contains Errors 145 Call the Canon Customer Care Center. Print Quality is not resolved after cleaning the print head several times, the print head may be worn out. Printing is...
... print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning If the problem is Poor or Contains Errors 145 Call the Canon Customer Care Center. Print Quality is not resolved after cleaning the print head several times, the print head may be worn out. Printing is...
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Ensure that you align the print head every time you install a new print head. Follow the instructions on the screen. Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Print Quality is Poor or Contains Errors 146
Ensure that you align the print head every time you install a new print head. Follow the instructions on the screen. Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Print Quality is Poor or Contains Errors 146
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Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment. Print Quality is Poor or Contains Errors 147 Follow the instructions on the screen.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, and then click Print Head Alignment. Print Quality is Poor or Contains Errors 147 Follow the instructions on the screen.
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Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 148 s In the printer driver settings, select a higher print quality setting.
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 148 s In the printer driver settings, select a higher print quality setting.
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Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Print Quality is Poor or Contains Errors 149 Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity. s Reduce the Intensity setting in the printer driver and try printing again.
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e., pictures with intense colors or photographs). Print Quality is Poor or Contains Errors 149 Printed Paper Curls or Ink Blots Troubleshooting s Use High Resolution Paper and Photo Paper Pro to adjust the intensity. s Reduce the Intensity setting in the printer driver and try printing again.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 150
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Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is Poor or Contains Errors 151 Print Quality is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is dry on the previous page, adjust the Ink Drying Wait Time setting.
Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is Poor or Contains Errors 151 Print Quality is printed, or adjust Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is dry on the previous page, adjust the Ink Drying Wait Time setting.
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Follow the procedure below. 1 Load sheets of the printer. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Print Quality is Poor or Contains Errors 152
Follow the procedure below. 1 Load sheets of the printer. s You may need to clean some internal parts of Letter sized plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages, and then click Send. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Print Quality is Poor or Contains Errors 152
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...Glossy, Matte Photo Paper or Glossy Photo Paper. If the paper is Poor or Contains Errors 153 s Before starting Borderless Printing, check the paper that you print a document without using the computer, error 102 or 103 will be curled. s When printing on plain paper, also try printing.... This problem can still start printing by simply turning the paper over. Printed Surface is Scratched Troubleshooting s Ensure that you use non-Canon brand paper heavier than 28 lb (105 g/m2). With Borderless Printing, the print quality may decrease or smudging may scratch the printed ...
...Glossy, Matte Photo Paper or Glossy Photo Paper. If the paper is Poor or Contains Errors 153 s Before starting Borderless Printing, check the paper that you print a document without using the computer, error 102 or 103 will be curled. s When printing on plain paper, also try printing.... This problem can still start printing by simply turning the paper over. Printed Surface is Scratched Troubleshooting s Ensure that you use non-Canon brand paper heavier than 28 lb (105 g/m2). With Borderless Printing, the print quality may decrease or smudging may scratch the printed ...
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... slide bar to adjust the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab...
... slide bar to adjust the intensity. s Ensure that you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 154 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab...
