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Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
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...-ROM drive letter and the installation program ("msetup.exe"). If there is visible. Cannot Install the Printer Driver 115 Troubleshooting ■ If the Installer for the printer driver does not start automatically when you are no problems with the CD-ROM, contact the Customer Care Center. Windows Note ➤ If you insert the..., open the My Computer window, then double-click the CD-ROM icon. In Windows, use Windows Explorer to ensure that the CD-ROM icon is a problem with the Setup Software & User's Guide CD-ROM. In a Macintosh, check that the CD-ROM can be read.
...-ROM drive letter and the installation program ("msetup.exe"). If there is visible. Cannot Install the Printer Driver 115 Troubleshooting ■ If the Installer for the printer driver does not start automatically when you are no problems with the CD-ROM, contact the Customer Care Center. Windows Note ➤ If you insert the..., open the My Computer window, then double-click the CD-ROM icon. In Windows, use Windows Explorer to ensure that the CD-ROM icon is a problem with the Setup Software & User's Guide CD-ROM. In a Macintosh, check that the CD-ROM can be read.
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...setting matches the size of the space on the hard disk. For details, refer to "Problems Unique to Windows". ■ Check the amount of the paper loaded in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤... When using an ECP printer port in the application. Print Quality is Poor or Contains Errors 117 You may not be able to print...Size setting in Windows, you may need to the computer environment. Next, check the Page Size setting in the printer.
...setting matches the size of the space on the hard disk. For details, refer to "Problems Unique to Windows". ■ Check the amount of the paper loaded in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤... When using an ECP printer port in the application. Print Quality is Poor or Contains Errors 117 You may not be able to print...Size setting in Windows, you may need to the computer environment. Next, check the Page Size setting in the printer.
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... large amount of data, such as a photograph or illustration, the printer may be a problem with the device. Printer Does Not Start or Stops During Print Jobs 135 Troubleshooting Printing Does Not Start ■ Ensure that the printer is securely connected to the computer. Note ➤ If you are... is initializing. If the POWER lamp is flashing green, the printer is processing the data and sending it and reconnect the printer directly to begin printing. If the POWER lamp is turned on. Also there could be a problem with the cable(s). Try printing again.
... large amount of data, such as a photograph or illustration, the printer may be a problem with the device. Printer Does Not Start or Stops During Print Jobs 135 Troubleshooting Printing Does Not Start ■ Ensure that the printer is securely connected to the computer. Note ➤ If you are... is initializing. If the POWER lamp is flashing green, the printer is processing the data and sending it and reconnect the printer directly to begin printing. If the POWER lamp is turned on. Also there could be a problem with the cable(s). Try printing again.
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...being output normally. ➡ Printhead Cleaning ➡ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, then clean the printhead. Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. After cleaning the printhead, print... the nozzle check pattern to "Straight Lines are Misaligned." Ensure that the protective tape has been removed from the printhead. Printer Does Not Start or...
...being output normally. ➡ Printhead Cleaning ➡ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, then clean the printhead. Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. After cleaning the printhead, print... the nozzle check pattern to "Straight Lines are Misaligned." Ensure that the protective tape has been removed from the printhead. Printer Does Not Start or...
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Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center. The POWER Lamp Flashes Orange 145 Plug the printer back in and turn the printer back on. Turn the printer off and unplug the printer from the power supply. If the problem remains, contact the Customer Care Center.
Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center. The POWER Lamp Flashes Orange 145 Plug the printer back in and turn the printer back on. Turn the printer off and unplug the printer from the power supply. If the problem remains, contact the Customer Care Center.
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... Start menu An Error Message is initializing. Also, there could be a problem with the cable(s). Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure that the printer is now successful, there may be a problem with the device. If the POWER lamp is turned on the Screen 147... Wait until the POWER lamp stops flashing. ■ Ensure that the printer is off, turn the printer on. If printing is securely connected...
... Start menu An Error Message is initializing. Also, there could be a problem with the cable(s). Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure that the printer is now successful, there may be a problem with the device. If the POWER lamp is turned on the Screen 147... Wait until the POWER lamp stops flashing. ■ Ensure that the printer is off, turn the printer on. If printing is securely connected...
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... In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab, then click Print directly to the printer. ■ Verify the printer port status. • When using the parallel interface (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to... printer. Troubleshooting 2 On the Details tab, click Spool Settings, then select Print directly to the Windows NT 4.0 manual for any indication of a problem with the port, and whether the connected device is Displayed on your system environment...
... In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab, then click Print directly to the printer. ■ Verify the printer port status. • When using the parallel interface (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to... printer. Troubleshooting 2 On the Details tab, click Spool Settings, then select Print directly to the Windows NT 4.0 manual for any indication of a problem with the port, and whether the connected device is Displayed on your system environment...
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..., double-click Universal serial bus controllers, then double-click USB Print Support. 3 On the General tab, check for any indication of a problem with the device. Troubleshooting 5 Click the Resources tab, then check the Conflicting device list. If you are any conflicting devices. If an..., reinstall the printer driver according to the instruction manual for Windows Users)" in Windows XP/Windows Me/Windows 2000/Windows 98) 1 Right-click My Computer and select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, then double-click Canon S520. An Error...
..., double-click Universal serial bus controllers, then double-click USB Print Support. 3 On the General tab, check for any indication of a problem with the device. Troubleshooting 5 Click the Resources tab, then check the Conflicting device list. If you are any conflicting devices. If an..., reinstall the printer driver according to the instruction manual for Windows Users)" in Windows XP/Windows Me/Windows 2000/Windows 98) 1 Right-click My Computer and select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, then double-click Canon S520. An Error...
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... be a problem in the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver, or install the correct printer driver corresponding to the printer interface connection....USB interface, follow the procedure "Notes on the Screen 150 If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected. ➡ Opening the Printer Properties dialog box directly from the Start menu, then click the Details ...
... be a problem in the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver, or install the correct printer driver corresponding to the printer interface connection....USB interface, follow the procedure "Notes on the Screen 150 If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected. ➡ Opening the Printer Properties dialog box directly from the Start menu, then click the Details ...
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...Check the amount of your application. ■ There may be a problem in the printer driver. If the same problem occurs with the edited document, contact the manufacturer of free space on the hard disk. If the printer is Displayed on Handling the USB Interface (for Windows Users)" in ...the original document. Uninstall the printer driver and reinstall it . You may have been a problem in the printed Quick Start Guide. ➡ Uninstalling Printer Drivers An Error Message is connected to increase the amount of free space by ...
...Check the amount of your application. ■ There may be a problem in the printer driver. If the same problem occurs with the edited document, contact the manufacturer of free space on the hard disk. If the printer is Displayed on Handling the USB Interface (for Windows Users)" in ...the original document. Uninstall the printer driver and reinstall it . You may have been a problem in the printed Quick Start Guide. ➡ Uninstalling Printer Drivers An Error Message is connected to increase the amount of free space by ...
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... connected. Troubleshooting Other Error Messages Macintosh ■ If a message with the printer driver. If the problem remains, verify the Chooser setting. 1 In the Apple menu, click Chooser. 2 Click the S520 icon and ensure S520 is Displayed on , and that the power is displayed: Error No.: X202... Not enough memory for printing. An Error Message is selected as the connected destination. Error No.: X203 There is a problem with the format "Error No.: Xn"...
... connected. Troubleshooting Other Error Messages Macintosh ■ If a message with the printer driver. If the problem remains, verify the Chooser setting. 1 In the Apple menu, click Chooser. 2 Click the S520 icon and ensure S520 is Displayed on , and that the power is displayed: Error No.: X202... Not enough memory for printing. An Error Message is selected as the connected destination. Error No.: X203 There is a problem with the format "Error No.: Xn"...
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... Status Monitor is Not Displayed ■ Ensure that the printer cable supports bi-directional communication. Problems Unique to the parallel interface, ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On...
... Status Monitor is Not Displayed ■ Ensure that the printer cable supports bi-directional communication. Problems Unique to the parallel interface, ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On...
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Problems Unique to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control, then select Background Printing. Background printing requires a certain amount of free space on the hard disk. You may need to Windows 159 Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) ■ Check the amount of disk space.
Problems Unique to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control, then select Background Printing. Background printing requires a certain amount of free space on the hard disk. You may need to Windows 159 Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) ■ Check the amount of disk space.
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Problems Unique to "ECP", cancel ECP mode, then try printing again. Troubleshooting Cannot Print Normally ■ When the printer port is set to Windows 160 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, then click Send. 5 Turn the printer off and back on again.
Problems Unique to "ECP", cancel ECP mode, then try printing again. Troubleshooting Cannot Print Normally ■ When the printer port is set to Windows 160 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, then click Send. 5 Turn the printer off and back on again.
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Troubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to Windows 161 Problems Unique to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click Start, then click Settings, then Printers. For Windows XP, click Start, then select Control Panel, Printers and Other Hardware, then Printers and Faxes. 2 Display the WPS or CAPT driver properties, then click the Details tab. 3 Change Print to the following port to FILE.
Troubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to Windows 161 Problems Unique to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click Start, then click Settings, then Printers. For Windows XP, click Start, then select Control Panel, Printers and Other Hardware, then Printers and Faxes. 2 Display the WPS or CAPT driver properties, then click the Details tab. 3 Change Print to the following port to FILE.
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As S520 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Problems Unique to the Macintosh 163 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. Troubleshooting Jagged Text/Graphics or Banded Gradations ■ Ensure that your application supports Quick Draw.
As S520 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Problems Unique to the Macintosh 163 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. Troubleshooting Jagged Text/Graphics or Banded Gradations ■ Ensure that your application supports Quick Draw.
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In this case, clear the Set printer to ECP mode check box in the on to Print from the Canon BJ Printer Port" in the screen above, then click Send. For Faster Printing 168 See also "Unable to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the ECP mode. Turn the printer off and back on -line help. Appendix Note ➤ • Some computers may remain after you cancel the ECP mode setting.
In this case, clear the Set printer to ECP mode check box in the on to Print from the Canon BJ Printer Port" in the screen above, then click Send. For Faster Printing 168 See also "Unable to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the ECP mode. Turn the printer off and back on -line help. Appendix Note ➤ • Some computers may remain after you cancel the ECP mode setting.
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Table of Contents Printer Does Not Start or Stops During Print Jobs 135 Paper Does Not Feed Properly or Paper Jams 141 The POWER Lamp Flashes Orange 144 An Error Message is Displayed on the Screen 147 Problems Unique to Windows 158 Problems Unique to the Macintosh 163 Appendices 166 For Faster Printing 167 Specifications 170 Index ...182 4
Table of Contents Printer Does Not Start or Stops During Print Jobs 135 Paper Does Not Feed Properly or Paper Jams 141 The POWER Lamp Flashes Orange 144 An Error Message is Displayed on the Screen 147 Problems Unique to Windows 158 Problems Unique to the Macintosh 163 Appendices 166 For Faster Printing 167 Specifications 170 Index ...182 4
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 115
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 115