Users Manual - English
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CHAPTER 6 TROUBLESHOOTING LCD messages 6-1 Error messages 6-1 Maintenance messages 6-3 Service call messages 6-4 Troubleshooting paper handling 6-5 Paper jams and how to clear them 6-6 JAM TRAY1 6-8 JAM TRAY2 6-10 JAM MP TRAY 6-11 JAM INSIDE 6-12 JAM REAR 6-14 JAM DUPLEX 6-18 PAPER JAM 6-21 Improving the print quality 6-25 How to print correctly 6-31 Other problems 6-33 For DOS users 6-33 BR-Script 3 language 6-34
CHAPTER 6 TROUBLESHOOTING LCD messages 6-1 Error messages 6-1 Maintenance messages 6-3 Service call messages 6-4 Troubleshooting paper handling 6-5 Paper jams and how to clear them 6-6 JAM TRAY1 6-8 JAM TRAY2 6-10 JAM MP TRAY 6-11 JAM INSIDE 6-12 JAM REAR 6-14 JAM DUPLEX 6-18 PAPER JAM 6-21 Improving the print quality 6-25 How to print correctly 6-31 Other problems 6-33 For DOS users 6-33 BR-Script 3 language 6-34
Users Manual - English
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LCD display CHAPTER 3 CONTROL PANEL The display shows the current printer status. When you take the printer off-line, the display changes to take an action. If any problems occur, the display shows the corresponding operator call, error, or service call message to prompt you use the control panel switches, the display will change. For more information about these messages, see "TROUBLESHOOTING" in Chapter 6. 3-15 When you to show the selected emulation.
LCD display CHAPTER 3 CONTROL PANEL The display shows the current printer status. When you take the printer off-line, the display changes to take an action. If any problems occur, the display shows the corresponding operator call, error, or service call message to prompt you use the control panel switches, the display will change. For more information about these messages, see "TROUBLESHOOTING" in Chapter 6. 3-15 When you to show the selected emulation.
Users Manual - English
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Setting Menu Setting reprint times Pause 3-16 Warming up Ready to print Printing A problem has occurred with the printer. USER'S GUIDE BACK LIGHTS Off Green (General) Red (Error) Orange (Setting) The printer is in sleep status.
Setting Menu Setting reprint times Pause 3-16 Warming up Ready to print Printing A problem has occurred with the printer. USER'S GUIDE BACK LIGHTS Off Green (General) Red (Error) Orange (Setting) The printer is in sleep status.
Users Manual - English
Page 148
Warranty coverage does not apply to side five or six times. Keeping the cartridge horizontal, gently rock it in the printer. If Toner cartridges are left unpacked for a long period of time the toner life will be shortened. • If an unpacked Drum unit ...serious damage to ensure optimum print quality. • Printing with a 3rd party toner or 3rd party Toner cartridge may be damaged. • Use a genuine Brother Toner cartridge that is specially formulated to the performance and life of a Drum unit. Caution • Wait to unpack the Toner cartridge until immediately before...
Warranty coverage does not apply to side five or six times. Keeping the cartridge horizontal, gently rock it in the printer. If Toner cartridges are left unpacked for a long period of time the toner life will be shortened. • If an unpacked Drum unit ...serious damage to ensure optimum print quality. • Printing with a 3rd party toner or 3rd party Toner cartridge may be damaged. • Use a genuine Brother Toner cartridge that is specially formulated to the performance and life of a Drum unit. Caution • Wait to unpack the Toner cartridge until immediately before...
Users Manual - English
Page 170
If this does not clear the problem, consult your dealer or a Brother authorized service representative. ERROR ### SERVICE CALL 6-4 Service call messages When any of the following messages appear on the LCD, turn the printer Off, wait 5 seconds, and then turn the printer On again.
If this does not clear the problem, consult your dealer or a Brother authorized service representative. ERROR ### SERVICE CALL 6-4 Service call messages When any of the following messages appear on the LCD, turn the printer Off, wait 5 seconds, and then turn the printer On again.
Users Manual - English
Page 171
... the cable is selected. 6-5 Refer to the printer • Make sure that the appropriate printer driver is connected to your software. Problem The printer does not load paper. The printer does not print on the Control panel. • The printer can load envelopes from the Multi-purpose tray. If...TROUBLESHOOTING Troubleshooting paper handling First, ensure that you are curled, so the Face down output tray. A paper jam has occurred. The printer does not load envelopes. Your application software must be set up output tray. • Turn the paper in the Paper cassette over ...
... the cable is selected. 6-5 Refer to the printer • Make sure that the appropriate printer driver is connected to your software. Problem The printer does not load paper. The printer does not print on the Control panel. • The printer can load envelopes from the Multi-purpose tray. If...TROUBLESHOOTING Troubleshooting paper handling First, ensure that you are curled, so the Face down output tray. A paper jam has occurred. The printer does not load envelopes. Your application software must be set up output tray. • Turn the paper in the Paper cassette over ...
Users Manual - English
Page 191
...can I use ?" See "What kind of background shading. See "Place the printer" in Chapter 1. • If the whole page is too light, toner save...• Try installing a new Toner cartridge. in Chapter 1. • Check the printer's environment; in the Printer Properties tab of paper can I use ?" CHAPTER 6 TROUBLESHOOTING Improving the print quality This... topics: Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Faint Recommendation • Check the printer's environment. A rough surfaced paper, paper that meets the specifications. Conditions such as humidity...
...can I use ?" See "What kind of background shading. See "Place the printer" in Chapter 1. • If the whole page is too light, toner save...• Try installing a new Toner cartridge. in Chapter 1. • Check the printer's environment; in the Printer Properties tab of paper can I use ?" CHAPTER 6 TROUBLESHOOTING Improving the print quality This... topics: Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Faint Recommendation • Check the printer's environment. A rough surfaced paper, paper that meets the specifications. Conditions such as humidity...
Users Manual - English
Page 192
...• The Toner cartridge may be damaged. See "Positioning the printer" in Chapter 1. • The Toner cartridge may be damaged. Rough surfaced paper may cause this problem. See "Replacing the Toner cartridge" in the printer driver, or use Thinner paper than you are currently using. ...8226; Check the printer's environment because conditions such as high humidity may cause this situation...
...• The Toner cartridge may be damaged. See "Positioning the printer" in Chapter 1. • The Toner cartridge may be damaged. Rough surfaced paper may cause this problem. See "Replacing the Toner cartridge" in the printer driver, or use Thinner paper than you are currently using. ...8226; Check the printer's environment because conditions such as high humidity may cause this situation...
Users Manual - English
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... at the surface of the OPC drum. Fig. 6-33 6-27 CHAPTER 6 TROUBLESHOOTING Image defect examples 94 mm (3.7 in.) 94 mm (3.7 in.) Recommendation • If the problem is not solved after printing a few pages, the drum unit may have located the mark on the drum that matches the print sample, wipe the...
... at the surface of the OPC drum. Fig. 6-33 6-27 CHAPTER 6 TROUBLESHOOTING Image defect examples 94 mm (3.7 in.) 94 mm (3.7 in.) Recommendation • If the problem is not solved after printing a few pages, the drum unit may have located the mark on the drum that matches the print sample, wipe the...
Users Manual - English
Page 195
...The drum unit may be smudged. Install a new Toner cartridge. See "Replacing the Toner cartridge" in the printer driver. • The problem may be damaged. Note • If you use label sheets for laser printers, the glue from the sheets may be damaged. See "What kind of the drum. • If ...the unpacked drum unit is not inside the printer covering the scanner window. • The fixing unit...
...The drum unit may be smudged. Install a new Toner cartridge. See "Replacing the Toner cartridge" in the printer driver. • The problem may be damaged. Note • If you use label sheets for laser printers, the glue from the sheets may be damaged. See "What kind of the drum. • If ...the unpacked drum unit is not inside the printer covering the scanner window. • The fixing unit...
Users Manual - English
Page 196
... paper cassette may have sat for too long in Chapter 1 • Check the paper type and quality. See "What kind of paper can I use the printer infrequently, the paper may be damaged. See "Printing from the Multi-purpose tray" in Chapter 1. • Check the paper type and quality. See "Printing from... bcde 1 34 Wrinkles or creases Recommendation • You may be too full. See "How to curl. in Chapter 5. • The Toner cartridge may clear the problem by wiping the scanner window with a soft cloth. Both high temperature and humidity will cause paper to clean the...
... paper cassette may have sat for too long in Chapter 1 • Check the paper type and quality. See "What kind of paper can I use the printer infrequently, the paper may be damaged. See "Printing from the Multi-purpose tray" in Chapter 1. • Check the paper type and quality. See "Printing from... bcde 1 34 Wrinkles or creases Recommendation • You may be too full. See "How to curl. in Chapter 5. • The Toner cartridge may clear the problem by wiping the scanner window with a soft cloth. Both high temperature and humidity will cause paper to clean the...
Users Manual - English
Page 197
... of settings below will vary depending on the Advanced tab in the printer. The printer cannot print full • pages of a document. How to print correctly CHAPTER 6 TROUBLESHOOTING Problem The printer prints unexpectedly or it and then connect your computer directly to your printer and try again. Change the following settings in the supplied Windows...
... of settings below will vary depending on the Advanced tab in the printer. The printer cannot print full • pages of a document. How to print correctly CHAPTER 6 TROUBLESHOOTING Problem The printer prints unexpectedly or it and then connect your computer directly to your printer and try again. Change the following settings in the supplied Windows...
Users Manual - English
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Problem My headers or footers appear when I view my document on screen but do not show up on . Recommendation • Most laser printers have print (leaving 62 printable lines). Usually the first two lines and the last two lines of a page cannot have a restricted area that cannot be printed on printed pages. Adjust the top and bottom margins in your document to allow for this. 6-32
Problem My headers or footers appear when I view my document on screen but do not show up on . Recommendation • Most laser printers have print (leaving 62 printable lines). Usually the first two lines and the last two lines of a page cannot have a restricted area that cannot be printed on printed pages. Adjust the top and bottom margins in your document to allow for this. 6-32
Users Manual - English
Page 199
... damaged or broken. • Make sure the correct printer is selected in your application software. 6-33 For DOS users Problem Unable to print from application software. error message occurs on your DOS software printer port to LPT1: (or BRUSB) for the printer." Other problems CHAPTER 6 TROUBLESHOOTING Problem The printer cannot print. Recommendation • Check that of your...
... damaged or broken. • Make sure the correct printer is selected in your application software. 6-33 For DOS users Problem Unable to print from application software. error message occurs on your DOS software printer port to LPT1: (or BRUSB) for the printer." Other problems CHAPTER 6 TROUBLESHOOTING Problem The printer cannot print. Recommendation • Check that of your...
Users Manual - English
Page 200
... "Installing additional memory" in Chapter 4. Add the optional memory. See "Installing additional memory" in Chapter 4. You need the following . 1. BR-Script 3 language Problem The printer cannot print. Reset the printer. 2. Recommendation If "IGNORE DATA" appears on the PostScript tab. 3. The printer cannot print EPS data. If the Error is "LIMITCHECK", add the optional memory.
... "Installing additional memory" in Chapter 4. Add the optional memory. See "Installing additional memory" in Chapter 4. You need the following . 1. BR-Script 3 language Problem The printer cannot print. Reset the printer. 2. Recommendation If "IGNORE DATA" appears on the PostScript tab. 3. The printer cannot print EPS data. If the Error is "LIMITCHECK", add the optional memory.
Service Manual
Page 99
... and applicable positions specified in this chapter. (3) When using soldering irons or other related portions are extremely hot immediately after the printer is used. Also check that other heat-generating tools, take care not to accidentally damage parts such as wires, PCBs and ...M4: 80N ! SAFETY PRECAUTIONS To avoid creating secondary problems by mishandling, follow the warnings and precautions below during maintenance work. Unless otherwise specified, tighten screws to access any parts inside the printer. (2) Some parts inside the printer, never touch the red colored parts shown in the ...
... and applicable positions specified in this chapter. (3) When using soldering irons or other related portions are extremely hot immediately after the printer is used. Also check that other heat-generating tools, take care not to accidentally damage parts such as wires, PCBs and ...M4: 80N ! SAFETY PRECAUTIONS To avoid creating secondary problems by mishandling, follow the warnings and precautions below during maintenance work. Unless otherwise specified, tighten screws to access any parts inside the printer. (2) Some parts inside the printer, never touch the red colored parts shown in the ...
Service Manual
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... downwards from the slot. &+$37(5 ',6$66(0%/< $1' 5($66(0%/< NOTE: When re-assembling the pressure plate ASSY, ensure that the paper indicator arm is deformed, paper feeding problems may occur. (14) Remove the release lever extension spring. (15) Unhook the two catches and rotate the lock lever to remove the pressure plate, do...
... downwards from the slot. &+$37(5 ',6$66(0%/< $1' 5($66(0%/< NOTE: When re-assembling the pressure plate ASSY, ensure that the paper indicator arm is deformed, paper feeding problems may occur. (14) Remove the release lever extension spring. (15) Unhook the two catches and rotate the lock lever to remove the pressure plate, do...
Service Manual
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... not load paper. 3.1 'Paper Loading Problems' Paper jam occurs. 3.2 'Paper Jams' Printed image has a problem. Printed page has a problem. Error message appears on the printer power switch. (The same error appers.) Printout is not correct. 5. 'Malfunctions' The printer does not start printing. 4. 'Software Setting Problems' 8. 'Network Problem' 6 'Image Defects' 3.3 'Paper Feeding Problems' 7 'Incorrect Printout' +/1 6(59,&( 0$18$/ ,GHQWLI\ WKH...
... not load paper. 3.1 'Paper Loading Problems' Paper jam occurs. 3.2 'Paper Jams' Printed image has a problem. Printed page has a problem. Error message appears on the printer power switch. (The same error appers.) Printout is not correct. 5. 'Malfunctions' The printer does not start printing. 4. 'Software Setting Problems' 8. 'Network Problem' 6 'Image Defects' 3.3 'Paper Feeding Problems' 7 'Incorrect Printout' +/1 6(59,&( 0$18$/ ,GHQWLI\ WKH...