Users Manual - English
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...HL-5130 4-4 Print server (NC-2100p) ...4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing periodic maintenance parts 5-13 6 Troubleshooting...your paper A-6 8 Appendix (For Europe and Other Countries B-1 Brother Numbers ...B-1 Important information: Regulations B-2 Radio interference (220 to 240 volt model only B-2 International ENERGY STAR® Compliance Statement B-2 IEC 60825 specification (220...
...HL-5130 4-4 Print server (NC-2100p) ...4-5 5 Routine maintenance ...5-1 Toner cartridge ...5-2 Toner Low message ...5-2 Toner Empty message ...5-3 Replacing the toner cartridge 5-3 Drum unit ...5-8 Change Drum message ...5-8 Replacing the drum unit ...5-9 Cleaning ...5-12 Replacing periodic maintenance parts 5-13 6 Troubleshooting...your paper A-6 8 Appendix (For Europe and Other Countries B-1 Brother Numbers ...B-1 Important information: Regulations B-2 Radio interference (220 to 240 volt model only B-2 International ENERGY STAR® Compliance Statement B-2 IEC 60825 specification (220...
Users Manual - English
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...The correct driver for the printer is installed and selected. ■ The PC is set up to connect to clear them on page 3-1. 6 Troubleshooting Identifying your problem First, check the following: ■ The power plug is connected properly and the printer is turned on page 6-2. Printer printed ... your problem with : Print quality See Improving the print quality on page 6-3. Other problems See Other problems on page 6-17. 6 - 1 TROUBLESHOOTING Printout is blinking on page 6-6. Printer does not print: If you did not solve your problem and then go to the section listed: Printer ...
...The correct driver for the printer is installed and selected. ■ The PC is set up to connect to clear them on page 3-1. 6 Troubleshooting Identifying your problem First, check the following: ■ The power plug is connected properly and the printer is turned on page 6-2. Printer printed ... your problem with : Print quality See Improving the print quality on page 6-3. Other problems See Other problems on page 6-17. 6 - 1 TROUBLESHOOTING Printout is blinking on page 6-6. Printer does not print: If you did not solve your problem and then go to the section listed: Printer ...
Users Manual - English
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...; Make sure you can change the setting of the Status Monitor in the Device Options of the Advanced tab. If the paper is off. TROUBLESHOOTING 6 - 2 Take the corrective actions listed in the printer. ■ Reduce the print resolution or reduce the complexity of paper in the printer... problems with the printer. on page 2-6. The default setting for the error message that meets Brother's recommended paper specifications. See page 6-9. ■ Close the face-up Open (For HL-5150D / HL-5170DN) Memory Full No Paper Tray1 No Paper Tray2 No Paper Manual Feed No Paper Multi ...
...; Make sure you can change the setting of the Status Monitor in the Device Options of the Advanced tab. If the paper is off. TROUBLESHOOTING 6 - 2 Take the corrective actions listed in the printer. ■ Reduce the print resolution or reduce the complexity of paper in the printer... problems with the printer. on page 2-6. The default setting for the error message that meets Brother's recommended paper specifications. See page 6-9. ■ Close the face-up Open (For HL-5150D / HL-5170DN) Memory Full No Paper Tray1 No Paper Tray2 No Paper Manual Feed No Paper Multi ...
Users Manual - English
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...then turn it on again. ■ Leave the printer for the error message. If the error occurs again, call your dealer or Brother Customer Service. ■ Turn the power switch off , wait a few seconds and then turn it on again. Error message MEMORY ...memory by adding a commercially available DIMM memory module. If the error occurs again, call your dealer or Brother Customer Service. See Installing additional memory on page 4-2. 6 - 3 TROUBLESHOOTING Error message printouts The printer will vary depending on . Error message Print Overrun Resolution Reduced to Enable ...
...then turn it on again. ■ Leave the printer for the error message. If the error occurs again, call your dealer or Brother Customer Service. ■ Turn the power switch off , wait a few seconds and then turn it on again. Error message MEMORY ...memory by adding a commercially available DIMM memory module. If the error occurs again, call your dealer or Brother Customer Service. See Installing additional memory on page 4-2. 6 - 3 TROUBLESHOOTING Error message printouts The printer will vary depending on . Error message Print Overrun Resolution Reduced to Enable ...
Users Manual - English
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... try again. See Installing additional memory on page 4-2. ■ Set page protection to ON by adding a commercially available DIMM. See Installing additional memory on page 4-2. TROUBLESHOOTING 6 - 4 The best combination of these settings will vary depending on your document: Graphics Mode TrueType™ mode Use Printer TrueType™ Fonts ■ Reduce the...
... try again. See Installing additional memory on page 4-2. ■ Set page protection to ON by adding a commercially available DIMM. See Installing additional memory on page 4-2. TROUBLESHOOTING 6 - 4 The best combination of these settings will vary depending on your document: Graphics Mode TrueType™ mode Use Printer TrueType™ Fonts ■ Reduce the...
Users Manual - English
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...the paper tray, make sure that you are using . The printer does not print on the envelope size you are using paper that meets Brother recommended paper specifications. Please see your software. This is selected in the page setup or document setup menu of paper can feed envelopes from... jam instructional video on page 1-5. on the CD-ROM. ■ Close the face-up correctly to print on the specified paper. (For HL-5140, HL-5150D and HL-5170DN with optional lower tray unit) Recommendation ■ If there is straight. Problem The printer does not feed paper. A paper jam has...
...the paper tray, make sure that you are using . The printer does not print on the envelope size you are using paper that meets Brother recommended paper specifications. Please see your software. This is selected in the page setup or document setup menu of paper can feed envelopes from... jam instructional video on page 1-5. on the CD-ROM. ■ Close the face-up correctly to print on the specified paper. (For HL-5140, HL-5150D and HL-5170DN with optional lower tray unit) Recommendation ■ If there is straight. Problem The printer does not feed paper. A paper jam has...
Users Manual - English
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... paper tray. ■ Always remove all the remaining jammed paper has been removed from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 6 Then try printing again. ■ If a paper jam occurs when using the information in Figure 6-2. This helps prevent multiple sheets of the printer, never touch...
... paper tray. ■ Always remove all the remaining jammed paper has been removed from feeding through the printer at one time and reduces paper jams. TROUBLESHOOTING 6 - 6 Then try printing again. ■ If a paper jam occurs when using the information in Figure 6-2. This helps prevent multiple sheets of the printer, never touch...
Users Manual - English
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Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 7 TROUBLESHOOTING Figure 6-5 Figure 6-3 2 Pull the jammed paper up and out of the printer. 1 Pull the paper tray completely out of the printer.
Figure 6-4 3 Press the cover release button and then open the front cover. 6 - 7 TROUBLESHOOTING Figure 6-5 Figure 6-3 2 Pull the jammed paper up and out of the printer. 1 Pull the paper tray completely out of the printer.
Users Manual - English
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If you gently pull the paper out. Jam Dial Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. 4 Pull out the drum unit assembly. Figure 6-7 TROUBLESHOOTING 6 - 8 Instead, pull the edge of the printer. Pull the jammed paper up and out of the jammed paper from the paper tray.
If you gently pull the paper out. Jam Dial Figure 6-6 Caution To prevent damage to the printer caused by static electricity, do not use extra force. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit assembly easily at this time, do not touch the electrodes shown in Figure 6-7. 4 Pull out the drum unit assembly. Figure 6-7 TROUBLESHOOTING 6 - 8 Instead, pull the edge of the printer. Pull the jammed paper up and out of the jammed paper from the paper tray.
Users Manual - English
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Wait for all other users go to cool down before you touch the internal parts of the printer. Figure 6-9 6 Open the jam clear cover. Pull the jammed paper out of the fuser unit. 5 Open the face-up output tray. ... After you have just used the printer, some internal parts of toner stops. If the paper jam can be cleared, for HL-5130 and HL-5140 users go to Step 10, and for the printer to Step 7. Figure 6-8 If you have to the next step. 6 - 9 TROUBLESHOOTING If the paper jam still cannot be cleared...
Wait for all other users go to cool down before you touch the internal parts of the printer. Figure 6-9 6 Open the jam clear cover. Pull the jammed paper out of the fuser unit. 5 Open the face-up output tray. ... After you have just used the printer, some internal parts of toner stops. If the paper jam can be cleared, for HL-5130 and HL-5140 users go to Step 10, and for the printer to Step 7. Figure 6-8 If you have to the next step. 6 - 9 TROUBLESHOOTING If the paper jam still cannot be cleared...
Users Manual - English
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... the toner cartridge into the printer. Figure 6-12 10 Push the lock lever down and take the toner cartridge out of the drum unit assembly. TROUBLESHOOTING 6 - 10 Figure 6-13 11 Put the drum unit assembly back in the printer. 12 Put the paper tray in properly, the lock lever will lift...
... the toner cartridge into the printer. Figure 6-12 10 Push the lock lever down and take the toner cartridge out of the drum unit assembly. TROUBLESHOOTING 6 - 10 Figure 6-13 11 Put the drum unit assembly back in the printer. 12 Put the paper tray in properly, the lock lever will lift...
Users Manual - English
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... There was an error writing to 9.2) or Print Center (Mac OS® X 10.1 / 10.2). Recommendation ■ Check that it is turned on page 5-9. 6 - 11 TROUBLESHOOTING See Replacing the toner cartridge on your PC. Turn off Toner Save mode in the Hard Disk and that the printer is selected with USB... Problem HL-5130 (or HL-5140, HL-5150D and HL-5170DN) does not appear in Chooser (Mac OS® 8.6 to LPT1: (or BRUSB) for the printer error message occurs on page ...
... There was an error writing to 9.2) or Print Center (Mac OS® X 10.1 / 10.2). Recommendation ■ Check that it is turned on page 5-9. 6 - 11 TROUBLESHOOTING See Replacing the toner cartridge on your PC. Turn off Toner Save mode in the Hard Disk and that the printer is selected with USB... Problem HL-5130 (or HL-5140, HL-5150D and HL-5170DN) does not appear in Chooser (Mac OS® 8.6 to LPT1: (or BRUSB) for the printer error message occurs on page ...
Users Manual - English
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... amount of background shading. Hollow print ■ You may cause the problem. See Cleaning on page 1-5. ■ The drum unit may be damaged. All black TROUBLESHOOTING 6 - 12 in a new drum unit. high temperatures and high humidity can I use? See Replacing the drum unit on page 1-4. See What kind of paper can...
... amount of background shading. Hollow print ■ You may cause the problem. See Cleaning on page 1-5. ■ The drum unit may be damaged. All black TROUBLESHOOTING 6 - 12 in a new drum unit. high temperatures and high humidity can I use? See Replacing the drum unit on page 1-4. See What kind of paper can...
Users Manual - English
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... print sample, wipe the surface of the OPC drum with a sharp object. ■ The drum unit may have glue from label stock on page 5-9. 6 - 13 TROUBLESHOOTING See Replacing the drum unit on the OPC drum surface. White Spots on the surface comes off. Examples of poor print quality 94 mm (3.7 in...
... print sample, wipe the surface of the OPC drum with a sharp object. ■ The drum unit may have glue from label stock on page 5-9. 6 - 13 TROUBLESHOOTING See Replacing the drum unit on the OPC drum surface. White Spots on the surface comes off. Examples of poor print quality 94 mm (3.7 in...
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...you use paper that you use label sheets for a long time. ■ The drum unit may be damaged. Put in a new drum unit. TROUBLESHOOTING 6 - 14 A rough surfaced paper or thick print media can I use? Put in a new toner cartridge. White lines across the page ABCDEFGH abcdefghijk... the appropriate media type in the printer driver. ■ The problem may be smudged. Put in a new drum unit. Call Brother Customer Service. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ The drum unit may sometimes stick to clear this problem...
...you use paper that you use label sheets for a long time. ■ The drum unit may be damaged. Put in a new drum unit. TROUBLESHOOTING 6 - 14 A rough surfaced paper or thick print media can I use? Put in a new toner cartridge. White lines across the page ABCDEFGH abcdefghijk... the appropriate media type in the printer driver. ■ The problem may be smudged. Put in a new drum unit. Call Brother Customer Service. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation ■ The drum unit may sometimes stick to clear this problem...
Users Manual - English
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... clear the problem by wiping the scanner window with a soft cloth. See Printing on plain paper from the multi-purpose tray (MP tray) (For HL-5150D and HL-5170DN) on page 1-5. ■ Try printing using the straight-through output path. See What kind of paper can I use ? See Replacing the toner... 1-14. See Printing on plain paper from the paper tray on page 5-3. Also, try rotating the paper 180° in the input tray. 6 - 15 TROUBLESHOOTING Curl or wave B DEFGH abc efghijk A CD bcde 1 34 Wrinkles or creases ■ Make sure that paper is loaded properly in the paper tray and...
... clear the problem by wiping the scanner window with a soft cloth. See Printing on plain paper from the multi-purpose tray (MP tray) (For HL-5150D and HL-5170DN) on page 1-5. ■ Try printing using the straight-through output path. See What kind of paper can I use ? See Replacing the toner... 1-14. See Printing on plain paper from the paper tray on page 5-3. Also, try rotating the paper 180° in the input tray. 6 - 15 TROUBLESHOOTING Curl or wave B DEFGH abc efghijk A CD bcde 1 34 Wrinkles or creases ■ Make sure that paper is loaded properly in the paper tray and...
Users Manual - English
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Examples of poor print quality Recommendation ■ Open the face-up output tray to reset the two blue tabs back to their original position. When you have finished printing your envelopes, close the face-up (back) output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 16 See page 1-31.
Examples of poor print quality Recommendation ■ Open the face-up output tray to reset the two blue tabs back to their original position. When you have finished printing your envelopes, close the face-up (back) output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). ABCDEFG EFGHIJKLMN Envelope creases TROUBLESHOOTING 6 - 16 See page 1-31.
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... FULL is not too long. Press the Job Cancel button if you want to print the data left in the printer. ■ If this . 6 - 17 TROUBLESHOOTING Set page protection to allow for this does not clear the error, reduce the complexity of a document. See Installing additional memory on page 4-2. ■ Most...
... FULL is not too long. Press the Job Cancel button if you want to print the data left in the printer. ■ If this . 6 - 17 TROUBLESHOOTING Set page protection to allow for this does not clear the error, reduce the complexity of a document. See Installing additional memory on page 4-2. ■ Most...
Users Manual - English
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... the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your product and special offers. Internet Addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and ... the original owner of the product. B Appendix (For Europe and Other Countries) Brother Numbers IMPORTANT: For technical and operational help us to notify you of enhancements to register your Brother product, you bought the printer. Register your product By registering your new product, register...
... the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your product and special offers. Internet Addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and ... the original owner of the product. B Appendix (For Europe and Other Countries) Brother Numbers IMPORTANT: For technical and operational help us to notify you of enhancements to register your Brother product, you bought the printer. Register your product By registering your new product, register...
Users Manual - English
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... be made from within that country. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your product with Brother: ■ may support an insurance claim by ... call the country where you in the event of the product. Your registration with Brother International Corporation, you lose your Brother product. Please complete the Brother Warranty Registration or, for the Brother driver updates. You can check here for your convenience and most from your receipt;...
... be made from within that country. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your product with Brother: ■ may support an insurance claim by ... call the country where you in the event of the product. Your registration with Brother International Corporation, you lose your Brother product. Please complete the Brother Warranty Registration or, for the Brother driver updates. You can check here for your convenience and most from your receipt;...