Features Guide
Page 7
...; Network Authentication (Windows, LDAP) • Web Image Monitor • Web SmartDevice- Those devices with hard disk drives used for long-term document storage require different security solutions than a desktop printer that is different and their exposure to temporarily store print jobs. Monitor • HDD Encryption • Local Authentication (User Codes) • Locked Print • RAM-based Security • SmartDeviceMonitor • Data Encryption • DataOverwrite- Non-networked devices, for Copying • Web Image...
...; Network Authentication (Windows, LDAP) • Web Image Monitor • Web SmartDevice- Those devices with hard disk drives used for long-term document storage require different security solutions than a desktop printer that is different and their exposure to temporarily store print jobs. Monitor • HDD Encryption • Local Authentication (User Codes) • Locked Print • RAM-based Security • SmartDeviceMonitor • Data Encryption • DataOverwrite- Non-networked devices, for Copying • Web Image...
Features Guide
Page 8
... purchased several thousand low-volume Ricoh digital MFPs expressly because they did not have one feature that applies to stop them from being intercepted, especially in device memory? ■ Data and document encryption. How can the company safeguard its products with respect to installing office equipment on the network simultaneously. Some are enabled only on color versus printer via the control panel functionality inherent in each...
... purchased several thousand low-volume Ricoh digital MFPs expressly because they did not have one feature that applies to stop them from being intercepted, especially in device memory? ■ Data and document encryption. How can the company safeguard its products with respect to installing office equipment on the network simultaneously. Some are enabled only on color versus printer via the control panel functionality inherent in each...
Features Guide
Page 9
... to make global changes to monitor all printing devices on the network. Much of the functionality of these utilities is enabled through Web Image Monitor and SmartDeviceMonitor, the two installation and monitoring utilities that enables all settings to view the status and availability of networked Ricoh peripherals. A "lite" version intended for end-users, SmartDeviceMonitor for example. Internet Explorer, by the print controller to change and download driver default settings, see information regarding attached options...
... to make global changes to monitor all printing devices on the network. Much of the functionality of these utilities is enabled through Web Image Monitor and SmartDeviceMonitor, the two installation and monitoring utilities that enables all settings to view the status and availability of networked Ricoh peripherals. A "lite" version intended for end-users, SmartDeviceMonitor for example. Internet Explorer, by the print controller to change and download driver default settings, see information regarding attached options...
Features Guide
Page 10
... following roles: Machine Administrator Limits administrator rights to install, unused open ," making network-enabled systems easy to changing the machines' default settings. Device Access Device Access refers to the features and utilities that restricts or enables access to the device for System Administrators based on the device accesses a menu that impact whom as an end-user can copy/print/scan/ send, and who as possible. Supervisor The Supervisor role does not directly manage devices, but instead controls passwords and the level...
... following roles: Machine Administrator Limits administrator rights to install, unused open ," making network-enabled systems easy to changing the machines' default settings. Device Access Device Access refers to the features and utilities that restricts or enables access to the device for System Administrators based on the device accesses a menu that impact whom as an end-user can copy/print/scan/ send, and who as possible. Supervisor The Supervisor role does not directly manage devices, but instead controls passwords and the level...
Features Guide
Page 15
... enter a corresponding password at the printer to prevent the files from the unit, the data cannot be cancelled. Think of a document. Adobe provides the Acrobat® Reader® application as an electronic credit card that verifies the user's credentials and gives/denies permission to send data to e-mail. While Adobe offers a number of the native application, making them easier and faster to a networked device in a system's address book...
... enter a corresponding password at the printer to prevent the files from the unit, the data cannot be cancelled. Think of a document. Adobe provides the Acrobat® Reader® application as an electronic credit card that verifies the user's credentials and gives/denies permission to send data to e-mail. While Adobe offers a number of the native application, making them easier and faster to a networked device in a system's address book...
Features Guide
Page 17
... unauthorized access, theft, or falsification. The default is Advanced Encryption Standard (AES) to as the Document Server, temporarily store every document processed by overwriting the hard disk after each job so that files cannot be disclosed. Hard Drive (HDD) Encryption This function can use DOSS to add value to all types of nine times. The DataOverwriteSecurity System (DOSS) eliminates these threats by Ricoh printers and MFPs whether copied, printed, faxed, or scanned...
... unauthorized access, theft, or falsification. The default is Advanced Encryption Standard (AES) to as the Document Server, temporarily store every document processed by overwriting the hard disk after each job so that files cannot be disclosed. Hard Drive (HDD) Encryption This function can use DOSS to add value to all types of nine times. The DataOverwriteSecurity System (DOSS) eliminates these threats by Ricoh printers and MFPs whether copied, printed, faxed, or scanned...
Features Guide
Page 18
... automatically deleted from the paper tray. Password is installed to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be picked up at the printer by another user, protecting information confidentiality. ■ Documents stored at the printer are securely held until the authorized user enters a password at the device control panel that defines security requirements and establishes procedures for locked printing can configure...
... automatically deleted from the paper tray. Password is installed to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be picked up at the printer by another user, protecting information confidentiality. ■ Documents stored at the printer are securely held until the authorized user enters a password at the device control panel that defines security requirements and establishes procedures for locked printing can configure...
Features Guide
Page 19
... allows users to determine the status and availability of hardware devices from viewing, printing, or sending the file. All supported peripherals on the network are listed, and a simple click on the device, accesses a menu that restricts or enables access to another more secure name. This versatile software suite simplifies all printers, print-enabled MFPs and the Printer/Scanner Kit options. Password Protection of the peripherals authorized for use by User Code and User Name. SmartDeviceMonitor (for Admin*) SmartDeviceMonitor...
... allows users to determine the status and availability of hardware devices from viewing, printing, or sending the file. All supported peripherals on the network are listed, and a simple click on the device, accesses a menu that restricts or enables access to another more secure name. This versatile software suite simplifies all printers, print-enabled MFPs and the Printer/Scanner Kit options. Password Protection of the peripherals authorized for use by User Code and User Name. SmartDeviceMonitor (for Admin*) SmartDeviceMonitor...
Features Guide
Page 27
... Device Access Data Encryption Document Protection Web Image Monitor SmartDeviceMonitor Network Protocols ON/OFF Administrator Authentication Job Log/Access Log IP Address Filtering User Account Registration User Authentication Wi-Fi Protect Access (WPA) Kerberos 802.1X Wired Authentication U.S. DoD Common Access Card (CAC) Auth. 128-bit Secure Socket Layer (SSL) Address Book Encryption Encrypted PDF Transmission Driver Encryption Key PDF Password Encryption SNMP v3 Encryption S/MIME for Scan to Email IPsec Communication HDD Encryption Locked Print Password...
... Device Access Data Encryption Document Protection Web Image Monitor SmartDeviceMonitor Network Protocols ON/OFF Administrator Authentication Job Log/Access Log IP Address Filtering User Account Registration User Authentication Wi-Fi Protect Access (WPA) Kerberos 802.1X Wired Authentication U.S. DoD Common Access Card (CAC) Auth. 128-bit Secure Socket Layer (SSL) Address Book Encryption Encrypted PDF Transmission Driver Encryption Key PDF Password Encryption SNMP v3 Encryption S/MIME for Scan to Email IPsec Communication HDD Encryption Locked Print Password...
Troubleshooting Guide
Page 1
... 8. IMAGE PROBLEMS 27 11. AFICIO MP C4000/MP C5000 SAVIN - PRINTING 10 5. OTHERS 30 Copyright 2015 RICOH Americas Corporation. TABLE OF CONTENTS: 1. MECHANICAL/ELECTRICAL PROBLEMS 29 12. COPY PROCESS 4 3. OPERATION PANEL 13 7. All rights reserved. ERROR CODES 19 9. OPTIONAL UNITS 23 10. TROUBLESHOOTING GUIDE 04/10/2015 PRODUCT CODE: D027/D029 APPLICABLE MODEL: GESTETNER - MP C4000/MP C5000 LANIER - Please use this guide as a supplement to your service manual. Revised items appear in bold typeface. CONNECTIVITY 5 4. SCANNING 12 6. Page...
... 8. IMAGE PROBLEMS 27 11. AFICIO MP C4000/MP C5000 SAVIN - PRINTING 10 5. OTHERS 30 Copyright 2015 RICOH Americas Corporation. TABLE OF CONTENTS: 1. MECHANICAL/ELECTRICAL PROBLEMS 29 12. COPY PROCESS 4 3. OPERATION PANEL 13 7. All rights reserved. ERROR CODES 19 9. OPTIONAL UNITS 23 10. TROUBLESHOOTING GUIDE 04/10/2015 PRODUCT CODE: D027/D029 APPLICABLE MODEL: GESTETNER - MP C4000/MP C5000 LANIER - Please use this guide as a supplement to your service manual. Revised items appear in bold typeface. CONNECTIVITY 5 4. SCANNING 12 6. Page...
Troubleshooting Guide
Page 5
Paper sizes missing from the display Locks up if SSDP = Active (Web Image Monitor > Configuration > Network Security), Wording errors (Chinese) Job names that include "%s" prevent the document server from being accessed by http. Mismatched Entry ID and User Name in the access log The machine does not display warnings about IPv6 address collisions Sudden loss of the IEEE 802.11 standard CAUSE System/Copy firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support ...
Paper sizes missing from the display Locks up if SSDP = Active (Web Image Monitor > Configuration > Network Security), Wording errors (Chinese) Job names that include "%s" prevent the document server from being accessed by http. Mismatched Entry ID and User Name in the access log The machine does not display warnings about IPv6 address collisions Sudden loss of the IEEE 802.11 standard CAUSE System/Copy firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support ...
Troubleshooting Guide
Page 8
.... Page 8 of failed SMB transfers (Scan to SMB or Fax delivery). Install version 8.25 or later. Install version 1.25 or later. Cannot send documents to SMB "Connection Test" fails if performed on a directory located directly below a DFS root. Install version 8.30 or later. Install version 8.30 or later. If the MFP's IP address is changed to an IP address of another subnet, users cannot browse the network (using an FQDN. The Scan...
.... Page 8 of failed SMB transfers (Scan to SMB or Fax delivery). Install version 8.25 or later. Install version 1.25 or later. Cannot send documents to SMB "Connection Test" fails if performed on a directory located directly below a DFS root. Install version 8.30 or later. Install version 8.30 or later. If the MFP's IP address is changed to an IP address of another subnet, users cannot browse the network (using an FQDN. The Scan...
Troubleshooting Guide
Page 9
... Firmware History document for more information. Install version 4.24.03 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. Install version 4.24.03 or later. Install version 8.33 or later. On Internet Explorer 10, the Setup/Configure window is enabled, If DHCP and DDNS are both enabled Affected applications include Web Image Monitor, IPP Printing and @Remote. If the device's IPP Authentication setting is blank...
... Firmware History document for more information. Install version 4.24.03 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. Install version 4.24.03 or later. Install version 8.33 or later. On Internet Explorer 10, the Setup/Configure window is enabled, If DHCP and DDNS are both enabled Affected applications include Web Image Monitor, IPP Printing and @Remote. If the device's IPP Authentication setting is blank...
Troubleshooting Guide
Page 10
... Tray Setting Priority is "Driver/ Command Settings", jobs sent to the bypass tray that contain a Paper Type definition will cause the bypass tray's Paper Thickness setting to the Firmware History document for more pages and omits macros from PCL5 jobs until another job is submitted or a button is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware...
... Tray Setting Priority is "Driver/ Command Settings", jobs sent to the bypass tray that contain a Paper Type definition will cause the bypass tray's Paper Thickness setting to the Firmware History document for more pages and omits macros from PCL5 jobs until another job is submitted or a button is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware...
Troubleshooting Guide
Page 11
... when printing certain PDF files using tiling With Chunk Transfer Encoding over an IPP port When sending a fax and printing a job at center is specified, Fiery shows PS error (Range check Error). CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the Firmware History document for...
... when printing certain PDF files using tiling With Chunk Transfer Encoding over an IPP port When sending a fax and printing a job at center is specified, Fiery shows PS error (Range check Error). CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the Firmware History document for...
Troubleshooting Guide
Page 13
... if User Authentication is enabled or the MFP had a Device Accounting Unit such as explained in the assembly is expanding, causing damage to the Firmware History document for more than 5 minutes on a login screen SDK start logo does not change Operation panel freezes when the software keyboard is turned on polygon mirror motor board See Java VM4 History Scanner firmware System/Copy firmware Install version 4.17-01 or later. Replace with new...
... if User Authentication is enabled or the MFP had a Device Accounting Unit such as explained in the assembly is expanding, causing damage to the Firmware History document for more than 5 minutes on a login screen SDK start logo does not change Operation panel freezes when the software keyboard is turned on polygon mirror motor board See Java VM4 History Scanner firmware System/Copy firmware Install version 4.17-01 or later. Replace with new...
Troubleshooting Guide
Page 21
... Patch File(s) for E-5100 system version 1.0. System/Copy Install version 1.15 or firmware later. SYMPTOM Quickly inserting then immediately removing USB memory from the USB2.0/SD Slot option Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the jam is cleared. Apply the required Patch File(s) for E-5100 system version 1.0. Printer Install version 1.21 or firmware later. VM card firmware Install version...
... Patch File(s) for E-5100 system version 1.0. System/Copy Install version 1.15 or firmware later. SYMPTOM Quickly inserting then immediately removing USB memory from the USB2.0/SD Slot option Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the jam is cleared. Apply the required Patch File(s) for E-5100 system version 1.0. Printer Install version 1.21 or firmware later. VM card firmware Install version...
Troubleshooting Guide
Page 23
OPTIONAL UNITS SUBJECT SYMPTOM CAUSE SOLUTION NOTE USB The machine does not System/Copy Install version 1.15 or Refer to TSB D479 - firmware more information. USB/SD Stops working VM card Install version 4.21.05 card firmware or later. E-5100 Printing stops when Apply the required Patch File(s) for more information. procedure to use . panel. Webtools. Refer to the devices recognize USB devices firmware later. See the TSB for the required patch file(s), and the...
OPTIONAL UNITS SUBJECT SYMPTOM CAUSE SOLUTION NOTE USB The machine does not System/Copy Install version 1.15 or Refer to TSB D479 - firmware more information. USB/SD Stops working VM card Install version 4.21.05 card firmware or later. E-5100 Printing stops when Apply the required Patch File(s) for more information. procedure to use . panel. Webtools. Refer to the devices recognize USB devices firmware later. See the TSB for the required patch file(s), and the...
Troubleshooting Guide
Page 30
... the Auto Continue setting is enabled, and if some conditions are System/Copy stalls printed continuously. Install version 1.21 or later. Page 30 of paper A print job is submitted while another print job is already being updated by a delivery server such as ScanRouter Users prevented from printing in color (via UserCode authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware...
... the Auto Continue setting is enabled, and if some conditions are System/Copy stalls printed continuously. Install version 1.21 or later. Page 30 of paper A print job is submitted while another print job is already being updated by a delivery server such as ScanRouter Users prevented from printing in color (via UserCode authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware...
Troubleshooting Guide
Page 32
... machine installation For certain job types, if Capture Priority is On Development counter error when printing from 500GB to defaults. CAUSE Network Support firmware System/Copy firmware SOLUTION Install version 8.31 or later. Install version 4.27.00 or later. NOTE Refer to the Firmware History document for more information. After internal file open and close operations, such as shown in the operation panel if the DOS Unit is installed. System/Copy Install version 2.01or firmware later. If power turned...
... machine installation For certain job types, if Capture Priority is On Development counter error when printing from 500GB to defaults. CAUSE Network Support firmware System/Copy firmware SOLUTION Install version 8.31 or later. Install version 4.27.00 or later. NOTE Refer to the Firmware History document for more information. After internal file open and close operations, such as shown in the operation panel if the DOS Unit is installed. System/Copy Install version 2.01or firmware later. If power turned...