Features Guide
Page 9
... Filtering.) ■ Network Protocol Security: The system administrator can use a single utility to monitor all connected devices in the Ricoh Aficio Common Features Guide: Solution Selection Guide. Commands or jobs sent from those hosts whose IP addresses fall into the controller of... administrators can block departments from using a specific device, or restrict users from sending scanned files to competitors, for Client, is firmware built into a particular IP range. In this capability is covered in a single operation. SmartDeviceMonitor now allows administrators the ability to...
... Filtering.) ■ Network Protocol Security: The system administrator can use a single utility to monitor all connected devices in the Ricoh Aficio Common Features Guide: Solution Selection Guide. Commands or jobs sent from those hosts whose IP addresses fall into the controller of... administrators can block departments from using a specific device, or restrict users from sending scanned files to competitors, for Client, is firmware built into a particular IP range. In this capability is covered in a single operation. SmartDeviceMonitor now allows administrators the ability to...
Features Guide
Page 18
Ricoh Aficio Common Security Features Guide When it is time to relocate or .... Enhanced Locked Print Enhanced Locked Print lets you capture all files for long-term storage in the driver. Ricoh currently offers several types of DOSS systems for locked printing can configure Enhanced Locked Print through a simple web browser... send documents to printers where they are encrypted (information cannot be encrypted to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be compromised if hard drive is ...
Ricoh Aficio Common Security Features Guide When it is time to relocate or .... Enhanced Locked Print Enhanced Locked Print lets you capture all files for long-term storage in the driver. Ricoh currently offers several types of DOSS systems for locked printing can configure Enhanced Locked Print through a simple web browser... send documents to printers where they are encrypted (information cannot be encrypted to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be compromised if hard drive is ...
Troubleshooting Guide
Page 2
...guide plate to TSB B408 - 011 JAM 17 AT REGISTRATI ON ROLLER for more information. Install version 1.57:08 or later. Refer to D027/D029 Firmware History for more information. Replace the sensor if it is installed with the new part (D0294492). Refer to bend. See the TSB D027/D029 - 011... for details. See B408 Firmware History for more information. PAPER FEED SUBJECT Jam Jam Jam Jam Jam Jam A, B, C Jam indicated but there is no jam SYMPTOM After recovering from a ...
...guide plate to TSB B408 - 011 JAM 17 AT REGISTRATI ON ROLLER for more information. Install version 1.57:08 or later. Refer to D027/D029 Firmware History for more information. Replace the sensor if it is installed with the new part (D0294492). Refer to bend. See the TSB D027/D029 - 011... for details. See B408 Firmware History for more information. PAPER FEED SUBJECT Jam Jam Jam Jam Jam Jam A, B, C Jam indicated but there is no jam SYMPTOM After recovering from a ...
Troubleshooting Guide
Page 5
... of 32 Install version 8.25 or later. Install version 1.02 or later. NOTE Refer to the Firmware History document for more information. Install version 1.15 or later. Paper sizes missing from Web Image Monitor... CAUSE System/Copy firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support firmware Network DocBox firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware Network Support firmware SOLUTION Install version ...
... of 32 Install version 8.25 or later. Install version 1.02 or later. NOTE Refer to the Firmware History document for more information. Install version 1.15 or later. Paper sizes missing from Web Image Monitor... CAUSE System/Copy firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support firmware Network DocBox firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware Network Support firmware SOLUTION Install version ...
Troubleshooting Guide
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... a paper loading error occurs during printing IP-fax not working (send or receive) If the device fails to the Firmware History document for more information. Install version 04.00.00 or later. Install version 05.00.00 or later. Install...or later. Page 6 of connectivity until rebooted. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later. SUBJECT Fax Fax ...
... a paper loading error occurs during printing IP-fax not working (send or receive) If the device fails to the Firmware History document for more information. Install version 04.00.00 or later. Install version 05.00.00 or later. Install...or later. Page 6 of connectivity until rebooted. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later. SUBJECT Fax Fax ...
Troubleshooting Guide
Page 7
... scanned document fails via Scan to ScanRouterEX (using the MFP Browser), and the device will not attempt to the Firmware History document for the modules that must be discovered by WSD. Install version 8.30 or later. Install version 8..... NOTE Refer to resend the document. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. SMTP servers that...
... scanned document fails via Scan to ScanRouterEX (using the MFP Browser), and the device will not attempt to the Firmware History document for the modules that must be discovered by WSD. Install version 8.30 or later. Install version 8..... NOTE Refer to resend the document. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. SMTP servers that...
Troubleshooting Guide
Page 8
Cannot send documents to the Firmware History document for E-5100 system version 1.0. Install version 8.30 or later. NOTE Refer to a hostname containing 2byte characters. ... Folder (SMB) does not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware E-5100 Controller firmware SOLUTION Install version 8.30 or later. Scan to SMB...
Cannot send documents to the Firmware History document for E-5100 system version 1.0. Install version 8.30 or later. NOTE Refer to a hostname containing 2byte characters. ... Folder (SMB) does not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware E-5100 Controller firmware SOLUTION Install version 8.30 or later. Scan to SMB...
Troubleshooting Guide
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...File(s) for the E-5100 Controller System/Copy firmware System/Copy firmware Install version 2.02 or later. Install version 8.33 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. Page.... Automatic calls not sent Automatic calls not sent CAUSE See TSB D479 - 029 Printer firmware VM card firmware SOLUTION E-5100 Controller firmware Install version 1.24.1 or later. An SSL connection cannot be established if a x509 certificate is blank.
...File(s) for the E-5100 Controller System/Copy firmware System/Copy firmware Install version 2.02 or later. Install version 8.33 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. Page.... Automatic calls not sent Automatic calls not sent CAUSE See TSB D479 - 029 Printer firmware VM card firmware SOLUTION E-5100 Controller firmware Install version 1.24.1 or later. An SSL connection cannot be established if a x509 certificate is blank.
Troubleshooting Guide
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NOTE Refer to the Firmware History document for E-5100 system version 1.0. Install version 8.25 or later. Install version 1.04 or later. Install version 8.25 or later.... the device and not printed until the device is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware SOLUTION Install version 1.17 or later. Install version 8.27 or later...
NOTE Refer to the Firmware History document for E-5100 system version 1.0. Install version 8.25 or later. Install version 1.04 or later. Install version 8.25 or later.... the device and not printed until the device is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware SOLUTION Install version 1.17 or later. Install version 8.27 or later...
Troubleshooting Guide
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... system version 1.0. Install version 8.31 or later. Install version 1.05 or later. CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the...
... system version 1.0. Install version 8.31 or later. Install version 1.05 or later. CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the...
Troubleshooting Guide
Page 12
... Cannot scan to a hostname containing 2byte characters. Install version 1.24 or later. Install version 1.22 or later. firmware Network Install version 8.33 or Support later. firmware Network Install version 8.33 or Support later. Install version 1.25 or later. See TSB D479 - 022 PATCH RELEASE ...shared folders in Mac OS X 10.7 or Mac OS X 10.8. Cannot send to the Firmware History document for E-5100 system version 1.0. Network Install version 8.33 or Support later. firmware Apply the required Patch File(s) for more information. 5. NOTE Refer to Mac OS X 10.7...
... Cannot scan to a hostname containing 2byte characters. Install version 1.24 or later. Install version 1.22 or later. firmware Network Install version 8.33 or Support later. firmware Network Install version 8.33 or Support later. Install version 1.25 or later. See TSB D479 - 022 PATCH RELEASE ...shared folders in Mac OS X 10.7 or Mac OS X 10.8. Cannot send to the Firmware History document for E-5100 system version 1.0. Network Install version 8.33 or Support later. firmware Apply the required Patch File(s) for more information. 5. NOTE Refer to Mac OS X 10.7...
Troubleshooting Guide
Page 13
...pressed twice when the main power is expanding, causing damage to the Firmware History document for the [Extended Auto Tray Switching] title is lit. See Java VM4 History Network Support firmware LCDC firmware Cracked soldering on a login screen SDK start logo does not change ...of the buttons shift (even after calibration) CAUSE VM card firmware System/Copy firmware System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Language Install firmware LCDC firmware System/Copy firmware Web Support firmware An adhesive in the assembly is turned on. Install version...
...pressed twice when the main power is expanding, causing damage to the Firmware History document for the [Extended Auto Tray Switching] title is lit. See Java VM4 History Network Support firmware LCDC firmware Cracked soldering on a login screen SDK start logo does not change ...of the buttons shift (even after calibration) CAUSE VM card firmware System/Copy firmware System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Language Install firmware LCDC firmware System/Copy firmware Web Support firmware An adhesive in the assembly is turned on. Install version...
Troubleshooting Guide
Page 15
...characters. Install version 1.15 or later. Please wait". Install version 8.25 or later. Cannot assign them to the Firmware History document for more than 20 bytes. Install version 1.12 or later. Install version 8.30 or later. Page ... ating... If the login name or password contains extended ASCII characters (e.g. CAUSE Printer firmware Printer firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware SOLUTION Install version 1.12 or later. Personal Information Protect (SP5-888-001 = ...
...characters. Install version 1.15 or later. Please wait". Install version 8.25 or later. Cannot assign them to the Firmware History document for more than 20 bytes. Install version 1.12 or later. Install version 8.30 or later. Page ... ating... If the login name or password contains extended ASCII characters (e.g. CAUSE Printer firmware Printer firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware SOLUTION Install version 1.12 or later. Personal Information Protect (SP5-888-001 = ...
Troubleshooting Guide
Page 16
...Stored File Sending" log is accessed more than 300 times using authentication. Install version 1.08 or later. NOTE Refer to the Firmware History document for more information. Install version 4.17-01 or later. Install version 01.21 or later. Install version 1.21 ...VM4 History See Java VM4 History See Java VM4 History System/Copy firmware See Java VM4 History System/Copy firmware Scanner firmware Scanner firmware Network DocBox firmware Scanner firmware Web Support firmware Web Uapl firmware Printer firmware Network DocBox firmware Install version 4.14 or later. Install version 1.03 or later....
...Stored File Sending" log is accessed more than 300 times using authentication. Install version 1.08 or later. NOTE Refer to the Firmware History document for more information. Install version 4.17-01 or later. Install version 01.21 or later. Install version 1.21 ...VM4 History See Java VM4 History See Java VM4 History System/Copy firmware See Java VM4 History System/Copy firmware Scanner firmware Scanner firmware Network DocBox firmware Scanner firmware Web Support firmware Web Uapl firmware Printer firmware Network DocBox firmware Install version 4.14 or later. Install version 1.03 or later....
Troubleshooting Guide
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... card CAUSE System/Copy firmware Network DocBox firmware Printer firmware System/Copy firmware Web Support firmware Web Uapl firmware System/Copy firmware Web Support firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware VM card firmware VM card firmware Network DocBox firmware System/Copy firmware SOLUTION Install version 1.22... version 1.21 or later. Install version 1.10 or later. Install version 1.21 or later. Refer to the Firmware History document for the CSV file downloaded via WIM and the OK button is pressed If a new UserCode is enabled...
... card CAUSE System/Copy firmware Network DocBox firmware Printer firmware System/Copy firmware Web Support firmware Web Uapl firmware System/Copy firmware Web Support firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware VM card firmware VM card firmware Network DocBox firmware System/Copy firmware SOLUTION Install version 1.22... version 1.21 or later. Install version 1.10 or later. Install version 1.21 or later. Refer to the Firmware History document for the CSV file downloaded via WIM and the OK button is pressed If a new UserCode is enabled...
Troubleshooting Guide
Page 18
... authentication is enabled or if "External Optional Counter Type"= 0 SDK applications cannot recognize whether Administrator or User Authentication is installed Basic Authentication CAUSE System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Slow AES-256 used and an SDK application is enabled or whether an...
... authentication is enabled or if "External Optional Counter Type"= 0 SDK applications cannot recognize whether Administrator or User Authentication is installed Basic Authentication CAUSE System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Slow AES-256 used and an SDK application is enabled or whether an...
Troubleshooting Guide
Page 19
... motor board Cracked soldering on polygon mirror motor board Either a) Engine firmware b) Excessive load c) Sensor out of 32 Page 19 of position System/Copy firmware Network DocBox firmware System/Copy firmware Subsystem firmware System/Copy firmware SC 816 SC 816 SC 816 If a PC connected by a ...mode Continuous printing of IPDS jobs for machines with new ass'y (P/N AX060396). SC816-38, -90 SC816-38/90 Subsystem firmware Subsystem firmware System/Copy firmware Subsystem firmware SOLUTION Replace with new ass'y (P/N AX060396). 8. ERROR CODES SUBJECT SC 202 SC 203 SC 204 SC 548 SC ...
... motor board Cracked soldering on polygon mirror motor board Either a) Engine firmware b) Excessive load c) Sensor out of 32 Page 19 of position System/Copy firmware Network DocBox firmware System/Copy firmware Subsystem firmware System/Copy firmware SC 816 SC 816 SC 816 If a PC connected by a ...mode Continuous printing of IPDS jobs for machines with new ass'y (P/N AX060396). SC816-38, -90 SC816-38/90 Subsystem firmware Subsystem firmware System/Copy firmware Subsystem firmware SOLUTION Replace with new ass'y (P/N AX060396). 8. ERROR CODES SUBJECT SC 202 SC 203 SC 204 SC 548 SC ...
Troubleshooting Guide
Page 21
... later. Apply the required Patch File(s) for E-5100 system version 1.0. Printer Install version 1.21 or firmware later. VM card firmware Install version 4.21.05 or later. SYMPTOM Quickly inserting then immediately removing USB memory from an EFI controller...Network Install version 8.33 or Support later. firmware Global Scan Install version 1.1.3.0 or NX firmware later. Network Support firmware System/Copy firmware Fax firmware Engine firmware Install version 8.30 or later. System/Copy Install version 1.15 or firmware later. Multiple jobs containing at least 50...
... later. Apply the required Patch File(s) for E-5100 system version 1.0. Printer Install version 1.21 or firmware later. VM card firmware Install version 4.21.05 or later. SYMPTOM Quickly inserting then immediately removing USB memory from an EFI controller...Network Install version 8.33 or Support later. firmware Global Scan Install version 1.1.3.0 or NX firmware later. Network Support firmware System/Copy firmware Fax firmware Engine firmware Install version 8.30 or later. System/Copy Install version 1.15 or firmware later. Multiple jobs containing at least 50...
Troubleshooting Guide
Page 22
... E-40 SYMPTOM If the main power is turned off during a firmware update, "Please wait" is updated to V15 Install version 15.000:15 or later. When a firmware version older than V14 is installed E-40 When ADF firmware is displayed and the machine cannot be rebooted. Before you install ...the new firmware, you must set up the ADF correctly. Before you install the new firmware, you must set up the ADF...
... E-40 SYMPTOM If the main power is turned off during a firmware update, "Please wait" is updated to V15 Install version 15.000:15 or later. When a firmware version older than V14 is installed E-40 When ADF firmware is displayed and the machine cannot be rebooted. Before you install ...the new firmware, you must set up the ADF correctly. Before you install the new firmware, you must set up the ADF...
Troubleshooting Guide
Page 23
... by the device at the same time. procedure to TSB D479 - 001 Patch which they are applied may be important. information. Firmware USB/SD USB flash drives or SD Network Install version 8.25 or History card cards will not be opened from 1.0. reader Card Cannot... be needed , and the order in 002 Patch Release 1- firmware later. M344 tion Firmware package History document for the required patch file(s), and the correct information. which they are applied may be important. 1-10W3WT for ...
... by the device at the same time. procedure to TSB D479 - 001 Patch which they are applied may be important. information. Firmware USB/SD USB flash drives or SD Network Install version 8.25 or History card cards will not be opened from 1.0. reader Card Cannot... be needed , and the order in 002 Patch Release 1- firmware later. M344 tion Firmware package History document for the required patch file(s), and the correct information. which they are applied may be important. 1-10W3WT for ...