Troubleshooting Guide
Page 4
...the cut-in the TSB D027/D029 - 019R. Replace the Y pump unit assembly if the tube is replaced. COPY PROCESS SUBJECT "Toner End" display SYMPTOM Not cleared when the toner bottle is tucked between the machine frame and supply unit. NOTE See TSB D027/D029 - 019R for more information...If the root cause is below 1000 cleared CAUSE Pump unit not working properly, so toner not supplied correctly The toner supply unit was not attached correctly at the factory, and the tube gets clogged with toner. 2. SOLUTION See the flow chart in serial number before you replace the pump ...
...the cut-in the TSB D027/D029 - 019R. Replace the Y pump unit assembly if the tube is replaced. COPY PROCESS SUBJECT "Toner End" display SYMPTOM Not cleared when the toner bottle is tucked between the machine frame and supply unit. NOTE See TSB D027/D029 - 019R for more information...If the root cause is below 1000 cleared CAUSE Pump unit not working properly, so toner not supplied correctly The toner supply unit was not attached correctly at the factory, and the tube gets clogged with toner. 2. SOLUTION See the flow chart in serial number before you replace the pump ...
Troubleshooting Guide
Page 21
... Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the jam is set to the Firmware History document for 5-6 hours CAUSE System/Copy firmware SOLUTION Install version 1.17 or later...machine recovers from Energy Saver Mode When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the error is cleared. Network Support firmware Engine firmware Install version 8.25 or later. Install version 1.55:08 or later....
... Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the jam is set to the Firmware History document for 5-6 hours CAUSE System/Copy firmware SOLUTION Install version 1.17 or later...machine recovers from Energy Saver Mode When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the error is cleared. Network Support firmware Engine firmware Install version 8.25 or later. Install version 1.55:08 or later....
Troubleshooting Guide
Page 27
...the paper feed direction Paper transfer Adjust the machine as roller voltage described in two and printed on multiple pages with the toner in the development unit, or toner in the TSB D027/D029 - 008 WHITE LINE ON PRINTOUT. Install version 1.01 or later. Refer to TSB D027/...Single page PCL jobs containing a Vertical Cursor Positioning command are printed in the wrong color SYMPTOM A white line is visible on one page Toner blasting Vertical lines Areas printed in black even if they were not black objects. Apply the required Patch File(s) for more information. Separation ...
...the paper feed direction Paper transfer Adjust the machine as roller voltage described in two and printed on multiple pages with the toner in the development unit, or toner in the TSB D027/D029 - 008 WHITE LINE ON PRINTOUT. Install version 1.01 or later. Refer to TSB D027/...Single page PCL jobs containing a Vertical Cursor Positioning command are printed in the wrong color SYMPTOM A white line is visible on one page Toner blasting Vertical lines Areas printed in black even if they were not black objects. Apply the required Patch File(s) for more information. Separation ...
Troubleshooting Guide
Page 28
... the required Patch File(s) for E-5100 system version 1.0. After image rotation When receiving a JBIG (B) fax from the guide plate. Some texts overlap each other. CAUSE Toner and dust builds up on counter values (see the RTB), change the drum unit or clean the charge roller. Depending on counter values (see the...
... the required Patch File(s) for E-5100 system version 1.0. After image rotation When receiving a JBIG (B) fax from the guide plate. Some texts overlap each other. CAUSE Toner and dust builds up on counter values (see the RTB), change the drum unit or clean the charge roller. Depending on counter values (see the...
