Troubleshooting Guide
Page 6
... IP-fax not working (send or receive) If the device fails to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. Java VM4 Update Tool Java VM v4 for more information. Install version 8.25 or later. Install.... The DNS server might not be updated by DHCP relay agents. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or...
... IP-fax not working (send or receive) If the device fails to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. Java VM4 Update Tool Java VM v4 for more information. Install version 8.25 or later. Install.... The DNS server might not be updated by DHCP relay agents. CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or...
Troubleshooting Guide
Page 7
...a scanned document fails via Scan to ScanRouterEX (using just its hostname. Cannot Scan to SMB to the Firmware History document for the modules that have Windows Live ID Sign-in assistant installed. Install version 8.30 or..." will not attempt to resend the document. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 1.72 or...
...a scanned document fails via Scan to ScanRouterEX (using just its hostname. Cannot Scan to SMB to the Firmware History document for the modules that have Windows Live ID Sign-in assistant installed. Install version 8.30 or..." will not attempt to resend the document. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 1.72 or...
Troubleshooting Guide
Page 22
Page 22 of 32 Before you install the new firmware, you must set up the ADF correctly. Install new engine firmware before starting this. NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware SOLUTION Install version 1.16 or later. Before you install the new firmware, you must set up the ADF correctly. SUBJECT "Please wait...
Page 22 of 32 Before you install the new firmware, you must set up the ADF correctly. Install new engine firmware before starting this. NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware SOLUTION Install version 1.16 or later. Before you install the new firmware, you must set up the ADF correctly. SUBJECT "Please wait...
Troubleshooting Guide
Page 26
Install version 4.29.00 or later. Install version 4.26.05 or later. Install version 4.28.00 or later. Page 26 of 32 SUBJECT SDK SDK SDK SDK SYMPTOM SDK application does not communicate with DNS server Application disappears Application sends wrong original size data Applications do not restart automatically after reboot failure CAUSE VM card firmware Java VM4 Update Tool Java VM4 Update Tool Java VM v4 for eDC Java VM4 Update Tool Java VM v4 for eDC SOLUTION NOTE Install version 4.22.03 or later.
Install version 4.29.00 or later. Install version 4.26.05 or later. Install version 4.28.00 or later. Page 26 of 32 SUBJECT SDK SDK SDK SDK SYMPTOM SDK application does not communicate with DNS server Application disappears Application sends wrong original size data Applications do not restart automatically after reboot failure CAUSE VM card firmware Java VM4 Update Tool Java VM4 Update Tool Java VM v4 for eDC Java VM4 Update Tool Java VM v4 for eDC SOLUTION NOTE Install version 4.22.03 or later.
Troubleshooting Guide
Page 30
...while the TWAIN driver is scanning If Enhance File Protection is being updated by a delivery server such as someone is logging into the device with an IC card VM card firmware Machine stalls Machine stalls Machine stalls Machine stalls Machine stalls Machine ... authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware SOLUTION Install version 1.16 or later. Install version 1.21 or later. Refer...
...while the TWAIN driver is scanning If Enhance File Protection is being updated by a delivery server such as someone is logging into the device with an IC card VM card firmware Machine stalls Machine stalls Machine stalls Machine stalls Machine stalls Machine ... authentication) crash the printer if they try to the fax folder System/Copy firmware Printer firmware Printer firmware System/Copy firmware System/Copy firmware System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware FCU firmware SOLUTION Install version 1.16 or later. Install version 1.21 or later. Refer...
Troubleshooting Guide
Page 31
... stalls Scanning stalls Scanning stalls Scanning stalls Incorrect characters printed Firmware update Firmware update Firmware update Energy saver mode Energy saver mode Energy saver mode Jobs...firmware System/Copy firmware VM card firmware System/Copy firmware Scanner firmware System/Copy firmware Network Support firmware Scanner firmware System/Copy firmware Engine firmware System/Copy firmware Subsystem firmware Subsystem firmware System/Copy firmware Option PCL firmware Printer firmware Printer firmware SOLUTION Install version 1.04 or later. No recovery from firmware update failure "Update...
... stalls Scanning stalls Scanning stalls Scanning stalls Incorrect characters printed Firmware update Firmware update Firmware update Energy saver mode Energy saver mode Energy saver mode Jobs...firmware System/Copy firmware VM card firmware System/Copy firmware Scanner firmware System/Copy firmware Network Support firmware Scanner firmware System/Copy firmware Engine firmware System/Copy firmware Subsystem firmware Subsystem firmware System/Copy firmware Option PCL firmware Printer firmware Printer firmware SOLUTION Install version 1.04 or later. No recovery from firmware update failure "Update...
Troubleshooting Guide
Page 32
... jobs (Locked Print, Sample Print, etc.) not shown in the TSB. Install version 1.22 or later. Printer firmware Network Support firmware Install version 1.24.3 or later. System/Copy Install version 2.01or firmware later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.26.05 or later. Refer to the...operations, such as shown in the operation panel if the DOS Unit is installed. Network Support firmware Defective ozone filter Install version 8.27 or later. Install version 8.31 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.28.00 or later. See TSB D027/...
... jobs (Locked Print, Sample Print, etc.) not shown in the TSB. Install version 1.22 or later. Printer firmware Network Support firmware Install version 1.24.3 or later. System/Copy Install version 2.01or firmware later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.26.05 or later. Refer to the...operations, such as shown in the operation panel if the DOS Unit is installed. Network Support firmware Defective ozone filter Install version 8.27 or later. Install version 8.31 or later. Java VM4 Update Tool Java VM v4 for eDC Install version 4.28.00 or later. See TSB D027/...