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Ricoh Aficio MP C4000 Support Question

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Question posted by sagOk on July 6th, 2014

Ricoh Aficio C4000 Won't Scan To Windows 7 Pc

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Answer #1: Posted by freginold on August 24th, 2014 5:26 AM

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freginold

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Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
- Make sure the SMB protocol is enabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols)
- For Windows 7, if you've tried everything else, your C4000 may need a firmware update to scan to the computer

If scanning to a folder was never fully set up, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

https://configpages.blogspot.com

Related Ricoh Aficio MP C4000 Manual Pages

Features Guide - Page 2

... Ricoh Aficio Security Solutions Compatibility Chart ...4 Ricoh Security Solutions Review...6 Network Protection...6 Web Image Monitor...6 SmartDeviceMonitor...6 Network Protocol ON/OFF ...7 Device ... Encryption Key ...13 PDF Password Encryption...13 SNMP v3 Encrypted Communication...13 S/MIME for Scan to E-mail ...13 IPsec Communication ...13 Hard Disk (HDD) Encryption...14 Document Protection...

Features Guide - Page 3

...-Packard Company. Ricoh® and Aficio® are deemed reliable by any means, electronic or mechanical, including photocopying, recording, or any inaccuracies contained herein. Ricoh Corporation Five Dedrick... in writing from several different sources that are registered trademarks of Ricoh Company, Ltd. Windows® and Windows® 95/98/Me/NT4.0/2000/Server 2003/Vista are registered...

Features Guide - Page 4

... some cases via painful firsthand experiences), device access and data security has quickly moved...Atlantabased Coca-Cola Co. And we hear another window of vulnerability into a competitor's network and ... courtesy of Associated Press, August 2005. 1 Ricoh Aficio Common Security Features Guide INTRODUCTION Information is an ...scan and send data to any network address, or copy data directly...

Features Guide - Page 6

Ricoh Aficio Common Security Features Guide To help combat these government regulations. 3 It means medical practitioners and ...companies accountable for personal or even business interests, it's the law. As you'll learn, the entire family of Ricoh office solutions is not just for the records they are forced to constantly re-examine their networks and business processes to...

Features Guide - Page 8

... of the section for use with respect to all data is stored at -a-glance convenience. A Ricoh Aficio Security Solution Compatibility Chart is included at the end of a capability. On the following pages you be sure the new device won't be applied to installing office equipment on the network simultaneously. Use this is a meaningless...

Features Guide - Page 9

...to the features and utilities that ship standard with every Ricoh Aficio device. Much of the functionality of every Ricoh device that enables all settings to the print controller from those .... or off-line status, etc. Web Image Monitor controls one device at a time. Commands or jobs sent from sending scanned files to change and download driver default settings, see information regarding ...

Features Guide - Page 10

... books. Ricoh Aficio Common Security Features Guide ■ Change Community Name: To address SNMP (Simple Network Management Protocol) vulnerability, the system administrator can access in addition to above . 7 This activates a menu for use the device-authentication-and then proceed to other features that impact whom as an end-user can copy/print/scan/ send...

Features Guide - Page 11

...Ricoh's standard User Code system to authenticate the user. No one without a valid User Code can be used by multiple users to the entire device; External Authentication Modes ■ Windows... the Sender's Name field of outgoing Scan-to-Email jobs, providing traceability by eliminating "From"...vary based on the target device is installed, networked or a direct PC connection. This mode permits...

Features Guide - Page 12

...) is stored in devices. US Department of PCs and users, helps to balance output volumes among multiple devices, and enhances network security by the device is a US DoD...Ricoh Aficio Common Security Features Guide In addition, when using Windows Authentication or the internal User Code function, it will be possible to determine which device was used in color. The only customers for Ricoh...

Features Guide - Page 14

Ricoh Aficio devices are equipped with the following encryption capabilities to reduce these risks. 128-bit SSL/TLS (Secure Socket Layer/Transport Layer Security) Encryption & the Network Data Protection Unit Once a user has been granted access to the device through an active authentication mechanism, Ricoh devices offer another level of communications takes place between the sending PC and...

Features Guide - Page 16

... packet in that the window for cryptographic key establishment....(IP) communications by Scan to configure and monitor remote devices. SNMP v3 Encrypted ...PCs is a suite of SNMP were used to protect customer data and network assets. These organizations require printing using a stolen user's password. Ricoh Aficio Common Security Features Guide Driver Encryption Key Ricoh devices...

Features Guide - Page 17

..., sometimes referred to 256 bits. The encryption methodology used is three times. 14 The DataOverwriteSecurity System (DOSS) eliminates these threats by Ricoh printers and MFPs whether copied, printed, faxed, or scanned. Ricoh devices offer a number of mission-critical documents that safeguard information until the owner decides to a maximum of three overwrite methods. The...

Features Guide - Page 18

...information confidentiality. ■ Documents stored at the sending PC in the Document Server, Address Book information, user ... ■ Enhanced Locked Print is installed to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely ...the device control panel that defines security requirements and establishes procedures for ultimate peace of mind. Ricoh Aficio Common ...

Features Guide - Page 20

Ricoh Aficio Common Security Features Guide RAM-based Security Several low-end digital systems use RAM (Random Access... the illegal copying of security, an additional removable hard drive may be proposed for government, military, and other Ricoh devices not to copy, scan, or send the page. Instead, page content is security benefit to nonHDD equipped systems in that instructs the ...

Features Guide - Page 22

... directly to a PC, confidentiality is passcode-protected. Memory Lock Similar to the Secure Print feature on a printer or MFP, when this function can be linked to the Night Timer feature so that Restricted Access is possible to route a fax directly to a mailbox that offers a Ricoh-engineered Super G3 Fax option. Ricoh Aficio Common Security...

Features Guide - Page 23

... LAN faxing. Fax Security Compatibility Table The following chart outlines the current Ricoh facsimile product line and those fax security features that are an issue for IT Managers, Server Domain Authentication limits fax access to -Email, but also for Scan-to users with each product. Commercial Facsimile Security Features Closed Network Confidential...

Features Guide - Page 24

... are for Copying Copy Data Security Option Color Multifunction Aficio GX3000S I I I I I Aficio GX3000SF I I I I I I Aficio GX3050SFN I I I I I Aficio SP C220S I I I I Aficio SP C231SF/ I I I C232SF I I Aficio 615C II IIIII II II I II I II I I Aficio MP C2030 I I I I I I I I II II I I I II III Aficio MP C2050/SPF I I I I I I I I I I I II I I I II II I II I III...

Features Guide - Page 26

... for Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for Copying Copy Data Security Option Black & White Multifunction (continued) Aficio MP...

Features Guide - Page 27

...Aficio SP C231N/ I I I C232DN Aficio SP C420DN I I I I I I I I I Aficio SP C420DN-KP I I I I I I I I I HotSpot Aficio SP C820DN I I I I I I I I I I I Aficio SP C821DN I I I I I I I I I I I Aficio GX2500 II Aficio GX3000* I I I I I Aficio GX e3300N* I I I I I Aficio GX3050N* I I I I I Aficio GX e3350N* I I I I I Aficio GX5050N* I I I I I Aficio GX e5550N* I I I I I Aficio... Scan ...

Troubleshooting Guide - Page 1

... to your service manual. TABLE OF CONTENTS: 1. CONNECTIVITY 5 4. C4040/C5050 GENERAL: The attached document is the Troubleshooting Guide for the D027/D029. All rights reserved. MP C4000/MP C5000 LANIER - COPY PROCESS 4 3. ERROR CODES 19 9. OTHERS 30 Copyright  2015 RICOH Americas Corporation. PRINTING 10 5. SCANNING 12 6. PAPER FEED 2 2.