Troubleshooting Guide
Page 6
...and machine failure. Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted or sticky originals,... as thinner or benzene. Clean these will occur. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Originals Not Suitable for issues regarding the document feeder if you are dirty.
...and machine failure. Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted or sticky originals,... as thinner or benzene. Clean these will occur. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Originals Not Suitable for issues regarding the document feeder if you are dirty.
Troubleshooting Guide
Page 7
... Maintaining Your Machine If the exposure glass or ADF belt is something on your copies there is dirty, copy clarity may be cleaned by your service representative. Clean these parts if they are dirty. To clean the exposure glass, clean 1 and 2 as thinner or benzene.
... Maintaining Your Machine If the exposure glass or ADF belt is something on your copies there is dirty, copy clarity may be cleaned by your service representative. Clean these parts if they are dirty. To clean the exposure glass, clean 1 and 2 as thinner or benzene.
Troubleshooting Guide
Page 21
Service Calls - On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line
Service Calls - On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line
Security Target
Page 22
... from the Operation Panel or a Web browser. Web Function A function for the TOE user to perform maintenance service for the target of the malfunction, a customer engineer performs this function. Normal users operate this function from the... client computer. The customer engineer will implement this ST, the Service Mode Lock Function is to remotely control the TOE from the Operation Panel and a Web browser. All rights...administrator so that are called received fax documents. - Copyright (c) 2011 RICOH COMPANY, LTD.
... from the Operation Panel or a Web browser. Web Function A function for the TOE user to perform maintenance service for the target of the malfunction, a customer engineer performs this function. Normal users operate this function from the... client computer. The customer engineer will implement this ST, the Service Mode Lock Function is to remotely control the TOE from the Operation Panel and a Web browser. All rights...administrator so that are called received fax documents. - Copyright (c) 2011 RICOH COMPANY, LTD.
Operating Instructions
Page 15
...Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. Appears when the waste staple receptacle is open. 13 Appears when...full. Appears when staples run out. Appears when the hole punch receptacle is malfunctioning or requires maintenance. Contact your sales or service representative. Appears when the machine is full. See "Adding Toner", About This Machine . Appears when paper runs out. ...
...Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. Appears when the waste staple receptacle is open. 13 Appears when...full. Appears when staples run out. Appears when the hole punch receptacle is malfunctioning or requires maintenance. Contact your sales or service representative. Appears when the machine is full. See "Adding Toner", About This Machine . Appears when paper runs out. ...
Operating Instructions
Page 18
.... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
.... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
Operating Instructions
Page 21
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
Operating Instructions
Page 23
... message appears when the machine is warming up to eight digits), displayed. "Please wait." exceed the number of minutes, contact your service representative. 1 "Please wait." Delete unnecessary files by User Enter the user code (up . • Wait for the correct login...of appears. The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is full. Enter your service representative. If the machine does not get ready in two minutes, contact your login user name and user password. "Memory ...
... message appears when the machine is warming up to eight digits), displayed. "Please wait." exceed the number of minutes, contact your service representative. 1 "Please wait." Delete unnecessary files by User Enter the user code (up . • Wait for the correct login...of appears. The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is full. Enter your service representative. If the machine does not get ready in two minutes, contact your login user name and user password. "Memory ...
Operating Instructions
Page 37
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 Solution • Do not install the machine in areas that are caused by moisture leaking from the paper.
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 Solution • Do not install the machine in areas that are caused by moisture leaking from the paper.
Operating Instructions
Page 45
selected on the main machine 2 (such as storing or copying the first page of a document in Interrupt mode. The cable connecting the two Contact your service representative. Functions that cannot be used Cancel the functions selected on the sub-machine's main power. [Connect Copy] is off. If Connect Copy Is Canceled ...
selected on the main machine 2 (such as storing or copying the first page of a document in Interrupt mode. The cable connecting the two Contact your service representative. Functions that cannot be used Cancel the functions selected on the sub-machine's main power. [Connect Copy] is off. If Connect Copy Is Canceled ...
Operating Instructions
Page 59
... connection has failed. Before sending a file by another function. If the message is also full, the tray name shown on the display and contact your service representative. Record the code number shown on the display changes. appears, press [Stop]. Press [Exit], and then send the documents again. Data will be crowded...
... connection has failed. Before sending a file by another function. If the message is also full, the tray name shown on the display and contact your service representative. Record the code number shown on the display changes. appears, press [Stop]. Press [Exit], and then send the documents again. Data will be crowded...
Operating Instructions
Page 67
... of duplex copies has mottled blank patches or is turned on the back side of Power Failure". For details about the antihumidity heater, contact your service representative. If fax documents stored for this reason, a Power Failure Report is automatically printed when the machine is smudged. If fax documents received through Memory...
... of duplex copies has mottled blank patches or is turned on the back side of Power Failure". For details about the antihumidity heater, contact your service representative. If fax documents stored for this reason, a Power Failure Report is automatically printed when the machine is smudged. If fax documents received through Memory...
Operating Instructions
Page 69
If an error occurs during transmission, resend the original. For details about how to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
If an error occurs during transmission, resend the original. For details about how to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
Operating Instructions
Page 78
... board. "Hardware Problem: Parallel An error has occurred in the hard disk drive. If the message appears again, contact your service representative. Message Cause Solution "Authentication has failed." Turn the main power switch off, and back on again. Turn off , see...password is detected. "Authentication has failed." The machine cannot perform Contact the administrator. authentication. If the message appears again, contact your service representative. • The settings are not updated although the unit is not login user name and login password. 4 correct. "...
... board. "Hardware Problem: Parallel An error has occurred in the hard disk drive. If the message appears again, contact your service representative. Message Cause Solution "Authentication has failed." Turn the main power switch off, and back on again. Turn off , see...password is detected. "Authentication has failed." The machine cannot perform Contact the administrator. authentication. If the message appears again, contact your service representative. • The settings are not updated although the unit is not login user name and login password. 4 correct. "...
Operating Instructions
Page 79
... the machine, and check the wireless board is placed at n) The printer driver settings are mismatched. If the message appears again, contact your service representative. • The installed wireless Turn off then on again. Then, turn the machine on . Press [Reset IPDS Fonts] in the printer... driver. "Problem: Printer Font Error" An error has occurred in the Contact your service representative. • An error has occurred in the printer driver into the input tray. font settings. 77 Turn off , and back on not...
... the machine, and check the wireless board is placed at n) The printer driver settings are mismatched. If the message appears again, contact your service representative. • The installed wireless Turn off then on again. Then, turn the machine on . Press [Reset IPDS Fonts] in the printer... driver. "Problem: Printer Font Error" An error has occurred in the Contact your service representative. • An error has occurred in the printer driver into the input tray. font settings. 77 Turn off , and back on not...
Operating Instructions
Page 82
.... server function. "Duplex has been cancelled." Duplex printing was canceled. See "Specifications for the duplex function. If the message appears again, contact your service representative. "Compressed Data Error." "Document Server is the most up-to use the document Contact the administrator. Check using the following procedure: • Check if ...
.... server function. "Duplex has been cancelled." Duplex printing was canceled. See "Specifications for the duplex function. If the message appears again, contact your service representative. "Compressed Data Error." "Document Server is the most up-to use the document Contact the administrator. Check using the following procedure: • Check if ...
Operating Instructions
Page 83
...-sheet fold was exceeded. Reduce the number of multi-sheet fold. Specify fewer sheets for temporary / stored jobs." If the message appears again, contact your service representative. "File system is incomplete." PDF file do not print out because the capacity of Document Server. capacity of the file system is valid. "Exceeded...
...-sheet fold was exceeded. Reduce the number of multi-sheet fold. Specify fewer sheets for temporary / stored jobs." If the message appears again, contact your service representative. "File system is incomplete." PDF file do not print out because the capacity of Document Server. capacity of the file system is valid. "Exceeded...
Operating Instructions
Page 84
.... An input buffer overflow occurred. • In [Printer Features], under [System], set [Memory Usage] to the machine. 4. The job has been with the Contact your service representative. "Information for LDAP or RDH authentication was already registered in the machine. Troubleshooting When Using the Printer Function Message Cause Solution "Fold is not...
.... An input buffer overflow occurred. • In [Printer Features], under [System], set [Memory Usage] to the machine. 4. The job has been with the Contact your service representative. "Information for LDAP or RDH authentication was already registered in the machine. Troubleshooting When Using the Printer Function Message Cause Solution "Fold is not...
Operating Instructions
Page 87
... login password is not to print the Configuration Page, see "List/Test Print", Printer Reference . Contact the administrator. If printing does not start, contact your service representative. • The contents of pages that the user name and password are correct. Exceeded max. "Z-fold error." Check the tray, paper orientation, print orientation...
... login password is not to print the Configuration Page, see "List/Test Print", Printer Reference . Contact the administrator. If printing does not start, contact your service representative. • The contents of pages that the user name and password are correct. Exceeded max. "Z-fold error." Check the tray, paper orientation, print orientation...
Operating Instructions
Page 90
... encryption key is lit or blinks during transmission. Printing does not start . Check the login user name, login password, or driver encryption key. Contact your service representative. 88 Printing does not start . 4.
... encryption key is lit or blinks during transmission. Printing does not start . Check the login user name, login password, or driver encryption key. Contact your service representative. 88 Printing does not start . 4.