Getting Started
Page 40
...the computer screen, resolve the error before trying to print. Troubleshooting 40 RELOAD PAPER Remove the paper from the paper support, and then load the paper again. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 3 Reinsert the cartridges. MAKE SURE THE PRINTER IS... SET AS THE DEFAULT PRINTER AND IS NOT ON HOLD OR PAUSED Windows users only 1 Do one or more of the following : CHECK MESSAGES If an error message appears on the printer display or on ...
...the computer screen, resolve the error before trying to print. Troubleshooting 40 RELOAD PAPER Remove the paper from the paper support, and then load the paper again. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 3 Reinsert the cartridges. MAKE SURE THE PRINTER IS... SET AS THE DEFAULT PRINTER AND IS NOT ON HOLD OR PAUSED Windows users only 1 Do one or more of the following : CHECK MESSAGES If an error message appears on the printer display or on ...
User's Guide
Page 12
... on the printer display...250 Alignment Error...250 Cartridge Error (1102, 1203, 1204, or 120F)...251 Black Ink Low / Color Ink Low / Photo Ink Low ...251 Clear Carrier Jam ...252 Cover Open ...252 Error 1104 ...252 Left Cartridge Error / Right Cartridge Error...252 Left Cartridge Incorrect / Right Cartridge Incorrect ...253 Left Cartridge Missing / Right Cartridge Missing ...253 Memory Failure...253 Could not...
... on the printer display...250 Alignment Error...250 Cartridge Error (1102, 1203, 1204, or 120F)...251 Black Ink Low / Color Ink Low / Photo Ink Low ...251 Clear Carrier Jam ...252 Cover Open ...252 Error 1104 ...252 Left Cartridge Error / Right Cartridge Error...252 Left Cartridge Incorrect / Right Cartridge Incorrect ...253 Left Cartridge Missing / Right Cartridge Missing ...253 Memory Failure...253 Could not...
User's Guide
Page 13
... host...255 There is a problem reading the memory card...255 Paper Load Error...255 Paper Tray Removed...255 Printer Carrier Stall ...255 Proof Sheet Error...255 Paper Mismatch...256 Error messages on the computer screen...256 Clearing error messages...256 Left/Right Cartridge Missing...257 Communication not available...257 General Printing Problem ...257 Ink Low...
... host...255 There is a problem reading the memory card...255 Paper Load Error...255 Paper Tray Removed...255 Printer Carrier Stall ...255 Proof Sheet Error...255 Paper Mismatch...256 Error messages on the computer screen...256 Clearing error messages...256 Left/Right Cartridge Missing...257 Communication not available...257 General Printing Problem ...257 Ink Low...
User's Guide
Page 217
CHECK THE USB CONNECTION 1 Check that the USB cable is connected to any error messages that the light is marked by the USB symbol. If you are using a color cartridge, make sure it is plugged into a surge protector, unplug the printer, and plug it directly into a different electrical ... of the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 9500 Series. 3 Click Solution Center. 4 From the Maintenance tab, click Print a test page. 5 Compare the printed page to the image displayed on ,...
CHECK THE USB CONNECTION 1 Check that the USB cable is connected to any error messages that the light is marked by the USB symbol. If you are using a color cartridge, make sure it is plugged into a surge protector, unplug the printer, and plug it directly into a different electrical ... of the following : • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 9500 Series. 3 Click Solution Center. 4 From the Maintenance tab, click Print a test page. 5 Compare the printed page to the image displayed on ,...
User's Guide
Page 235
Try one or more of the following : CHECK MESSAGES If an error message is displayed, see "Error messages on the computer screen" on page 203. CHECK INK Check the ink levels, and install a new print cartridge if necessary. CHECK POWER If the light is not on page 256. CLEAN THE ...SCANNER GLASS If the scanner glass is properly connected to the printer and to a properly grounded electrical outlet. Troubleshooting 235 Try one or more of the following : CHECK MESSAGES See "Error messages on...
Try one or more of the following : CHECK MESSAGES If an error message is displayed, see "Error messages on the computer screen" on page 203. CHECK INK Check the ink levels, and install a new print cartridge if necessary. CHECK POWER If the light is not on page 256. CLEAN THE ...SCANNER GLASS If the scanner glass is properly connected to the printer and to a properly grounded electrical outlet. Troubleshooting 235 Try one or more of the following : CHECK MESSAGES See "Error messages on...
User's Guide
Page 250
...menu, select the printer that begins with "Fax" followed by the name of the type indicated by the Fax Solutions Software and yield an error message. When you get to step 3, select Printed Document from the Documents to Send list box, and then click Next. 6 Click ...your fax. Try one or more information, see "Aligning print cartridges" on page 181. If this happens, try the following : REMOVE TAPE FROM PRINT CARTRIDGE 1 Remove the print cartridge. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridge. 4 Press to attach a file, certain software programs cannot ...
...menu, select the printer that begins with "Fax" followed by the name of the type indicated by the Fax Solutions Software and yield an error message. When you get to step 3, select Printed Document from the Documents to Send list box, and then click Next. 6 Click ...your fax. Try one or more information, see "Aligning print cartridges" on page 181. If this happens, try the following : REMOVE TAPE FROM PRINT CARTRIDGE 1 Remove the print cartridge. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridge. 4 Press to attach a file, certain software programs cannot ...
User's Guide
Page 251
Troubleshooting 251 The printer will read any markings on page 185. 2 Press to appear. Cartridge Error (1102, 1203, 1204, or 120F) 1 Remove the print cartridges, and close the cartridge carrier lids. 2 Close the scanner unit. 3 Disconnect the power cord from the electrical outlet. 4 Reconnect ...Does not reappear, reinsert the color print cartridge, close the cartridge carrier lid, and close the scanner unit. 9 If the error reappears, replace the color print cartridge with a new one of the cartridges is not lit, press . 6 Reinsert the print cartridges and close the scanner unit. If ...
Troubleshooting 251 The printer will read any markings on page 185. 2 Press to appear. Cartridge Error (1102, 1203, 1204, or 120F) 1 Remove the print cartridges, and close the cartridge carrier lids. 2 Close the scanner unit. 3 Disconnect the power cord from the electrical outlet. 4 Reconnect ...Does not reappear, reinsert the color print cartridge, close the cartridge carrier lid, and close the scanner unit. 9 If the error reappears, replace the color print cartridge with a new one of the cartridges is not lit, press . 6 Reinsert the print cartridges and close the scanner unit. If ...
User's Guide
Page 252
... print cartridge carrier. 3 Make sure the cartridge carrier lids are closed . Error 1104 1 Remove the print cartridges. 2 Reinstall the black cartridge or the photo cartridge in the left carrier. 3 Reinstall the color cartridge in the right carrier. Troubleshooting 252 Left Cartridge Error / Right Cartridge Error This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge). 1 Remove the indicated print cartridge and...
... print cartridge carrier. 3 Make sure the cartridge carrier lids are closed . Error 1104 1 Remove the print cartridges. 2 Reinstall the black cartridge or the photo cartridge in the left carrier. 3 Reinstall the color cartridge in the right carrier. Troubleshooting 252 Left Cartridge Error / Right Cartridge Error This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge). 1 Remove the indicated print cartridge and...
User's Guide
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...-and-white document with only the black cartridge installed. • You cannot copy or print when only the photo cartridge is not lit, press . 6 Reinsert the print cartridge and close the cartridge carrier lid. 7 Close the scanner unit. 8 If the error: • Does not reappear, the ...-click the Productivity Studio icon. 2 From the Welcome Screen, click Fax History and Settings. Left Cartridge Missing / Right Cartridge Missing One or both print cartridges are possible solutions. 8 If the error: • Does not reappear, the problem has been corrected. • Reappears, replace the print...
...-and-white document with only the black cartridge installed. • You cannot copy or print when only the photo cartridge is not lit, press . 6 Reinsert the print cartridge and close the cartridge carrier lid. 7 Close the scanner unit. 8 If the error: • Does not reappear, the ...-click the Productivity Studio icon. 2 From the Welcome Screen, click Fax History and Settings. Left Cartridge Missing / Right Cartridge Missing One or both print cartridges are possible solutions. 8 If the error: • Does not reappear, the problem has been corrected. • Reappears, replace the print...
User's Guide
Page 255
Some of the photos on page 233. Paper Tray Removed 1 Insert the paper tray. 2 Press . Paper Load Error 1 Load the original document faceup into the Automatic Document Feeder" on the scanner glass in completely. • The proof sheet is ...both the PictBridge-enabled digital camera and the memory card. 2 Reinsert only one of the following causes listed below. Proof Sheet Error The error may include any obstructions. 2 Press . Please remove the camera card. Printer Carrier Stall 1 Check the print cartridge carrier for any of the devices mentioned above. Troubleshooting 255
Some of the photos on page 233. Paper Tray Removed 1 Insert the paper tray. 2 Press . Paper Load Error 1 Load the original document faceup into the Automatic Document Feeder" on the scanner glass in completely. • The proof sheet is ...both the PictBridge-enabled digital camera and the memory card. 2 Reinsert only one of the following causes listed below. Proof Sheet Error The error may include any obstructions. 2 Press . Please remove the camera card. Printer Carrier Stall 1 Check the print cartridge carrier for any of the devices mentioned above. Troubleshooting 255
User's Guide
Page 257
... the printer into a different outlet. • If the printer is plugged into an electrical outlet. IS THERE A PROBLEM WITH THE CONNECTIONS? To receive a more specific error message because the printer and the computer do not have bidirectional communication. Left/Right Cartridge Missing ? This message indicates that came with the device.
... the printer into a different outlet. • If the printer is plugged into an electrical outlet. IS THERE A PROBLEM WITH THE CONNECTIONS? To receive a more specific error message because the printer and the computer do not have bidirectional communication. Left/Right Cartridge Missing ? This message indicates that came with the device.
User's Guide
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... failure Follow the instructions on memory card The memory card inserted in the printer contains unsupported file types. Unsupported file types found Multiple Lexmark printers, attached either locally or over a network, have been detected on page 224. For more information on page 178. You can... software cannot obtain enough memory to use: 1 Select the printer from a memory card or flash drive" on the error screen. For more information, see "Installing print cartridges" on supported file types, see "Ordering paper and other open programs. The printer may print a blank page when ...
... failure Follow the instructions on memory card The memory card inserted in the printer contains unsupported file types. Unsupported file types found Multiple Lexmark printers, attached either locally or over a network, have been detected on page 224. For more information on page 178. You can... software cannot obtain enough memory to use: 1 Select the printer from a memory card or flash drive" on the error screen. For more information, see "Installing print cartridges" on supported file types, see "Ordering paper and other open programs. The printer may print a blank page when ...
User's Guide
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... 272 For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area, contact Lexmark at http://support.lexmark.com. Extent of limited warranty We do not warrant uninterrupted or error-free operation of any cause whatsoever will not apply to claims by... servicer -Operation of a product beyond repair, or if the product is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Replacement is not available to you if the product you present for exchange is defaced, altered, in...
... 272 For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area, contact Lexmark at http://support.lexmark.com. Extent of limited warranty We do not warrant uninterrupted or error-free operation of any cause whatsoever will not apply to claims by... servicer -Operation of a product beyond repair, or if the product is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Replacement is not available to you if the product you present for exchange is defaced, altered, in...
User's Guide
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...122, 124 adjusting the hue of a photo 124 adjusting the saturation of a photo 124 Advanced tab 90 aligning print cartridges 181 alignment error 250 answering machine receiving a fax with 157 assigning IP address 55 Auto Answer 156 Automatic Document Feeder loading documents 88 ... loading in Tray 2 84 memory card 112 printing 97 carrier jam error 252 cartridge error 251 cartridge missing error 257 cartridges, print aligning 181 cleaning 182 installing 178 ordering 185 preserving 183 removing 180 using genuine Lexmark 180 wiping 182 CD printing photos from 130 transferring selected photos using ...
...122, 124 adjusting the hue of a photo 124 adjusting the saturation of a photo 124 Advanced tab 90 aligning print cartridges 181 alignment error 250 answering machine receiving a fax with 157 assigning IP address 55 Auto Answer 156 Automatic Document Feeder loading documents 88 ... loading in Tray 2 84 memory card 112 printing 97 carrier jam error 252 cartridge error 251 cartridge missing error 257 cartridges, print aligning 181 cleaning 182 installing 178 ordering 185 preserving 183 removing 180 using genuine Lexmark 180 wiping 182 CD printing photos from 130 transferring selected photos using ...
User's Guide
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...ports (Windows) 200 checking printer readiness 215 checking your network name (Windows) 200 cleaning exterior of the printer 184 cleaning print cartridge nozzles 182 collating copies 93, 138 color effects applying 125 color ink low 251 colors on paper do not match colors on the... screen 210 communication not available error 257 communication problems establishing bidirectional communication 222 configuring network printer 69 connecting using RJ11 adapter 35 connecting printer directly to a computer for ...
...ports (Windows) 200 checking printer readiness 215 checking your network name (Windows) 200 cleaning exterior of the printer 184 cleaning print cartridge nozzles 182 collating copies 93, 138 color effects applying 125 color ink low 251 colors on paper do not match colors on the... screen 210 communication not available error 257 communication problems establishing bidirectional communication 222 configuring network printer 69 connecting using RJ11 adapter 35 connecting printer directly to a computer for ...
User's Guide
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...enlarging an image 140 envelopes capacity for Tray 1 73 loading 73, 74 printing 97 error 1104 252 error 1205 252 error 1206 252 error messages alignment error 250 black ink low 251 cartridge error 251 cartridge missing 257 clear carrier jam 252 clearing 256 color ink low 251 communication not available ... please remove the camera card 255 printing failure 258 problem reading memory card 255 proof sheet error 255 remote fax error 245 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 select TWAIN driver 260 some photos removed from card by host 255 two-sided ...
...enlarging an image 140 envelopes capacity for Tray 1 73 loading 73, 74 printing 97 error 1104 252 error 1205 252 error 1206 252 error messages alignment error 250 black ink low 251 cartridge error 251 cartridge missing 257 clear carrier jam 252 clearing 256 color ink low 251 communication not available ... please remove the camera card 255 printing failure 258 problem reading memory card 255 proof sheet error 255 remote fax error 245 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 select TWAIN driver 260 some photos removed from card by host 255 two-sided ...
User's Guide
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... fax 242 can send but not receive fax 241 cannot send or receive fax 239 conversion error 249 conversion failed 250 printer receives blank fax 243 received fax has poor print quality 244 ...fill 123 fonts resolving problems 216 forwarding a fax 158, 172 G gamma value changing 124 general printing problem error 257 glossy paper capacity for Tray 1 73 capacity for Tray 2 84 loading 73 loading in Tray 2 ... incorrect 208 ink levels seem to go down quickly 209 ink levels, checking 178 ink low error 257 ink smudges when two-sided printing 207 inserting Bluetooth adapter 108, 110 flash drives 113 memory...
... fax 242 can send but not receive fax 241 cannot send or receive fax 239 conversion error 249 conversion failed 250 printer receives blank fax 243 received fax has poor print quality 244 ...fill 123 fonts resolving problems 216 forwarding a fax 158, 172 G gamma value changing 124 general printing problem error 257 glossy paper capacity for Tray 1 73 capacity for Tray 2 84 loading 73 loading in Tray 2 ... incorrect 208 ink levels seem to go down quickly 209 ink levels, checking 178 ink low error 257 ink smudges when two-sided printing 207 inserting Bluetooth adapter 108, 110 flash drives 113 memory...
User's Guide
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..., 177 L labels, loading 77 language changing 187 last page first 94 left cartridge error 252 left cartridge incorrect 253 left cartridge missing 253 letterhead paper capacity for Tray 1 73 loading 73 Lexmark Productivity Studio creating and viewing slideshow 132 library preferences changing 119 LINE port 22 loading...card slots 22 memory card troubleshooting memory card cannot be inserted 233 nothing happens when memory card is inserted 233 memory full error message 253 menus, control panel 45 moire patterns, removing from scanned images 125 Index 283 moving the printer precautions 184 removing...
..., 177 L labels, loading 77 language changing 187 last page first 94 left cartridge error 252 left cartridge incorrect 253 left cartridge missing 253 letterhead paper capacity for Tray 1 73 loading 73 Lexmark Productivity Studio creating and viewing slideshow 132 library preferences changing 119 LINE port 22 loading...card slots 22 memory card troubleshooting memory card cannot be inserted 233 nothing happens when memory card is inserted 233 memory full error message 253 menus, control panel 45 moire patterns, removing from scanned images 125 Index 283 moving the printer precautions 184 removing...
User's Guide
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..., scanning, or faxing 221 Productivity Studio changing scan settings 149 opening 48 printing photos 130 understanding 48 viewing photos 130 proof sheet error 255 proof sheet, using 127 publications, finding 15 R Ready or Busy Printing is listed as status 216 received fax has poor ...an image 139 reports fax activity 177 fax confirmation 177 Index 286 reports, fax activity 166 reverse page order 94 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 ring patterns, setting 164, 173 RJ11 adapter, using 35 rotating photo 121 run the Wireless Configuration Utility ...
..., scanning, or faxing 221 Productivity Studio changing scan settings 149 opening 48 printing photos 130 understanding 48 viewing photos 130 proof sheet error 255 proof sheet, using 127 publications, finding 15 R Ready or Busy Printing is listed as status 216 received fax has poor ...an image 139 reports fax activity 177 fax confirmation 177 Index 286 reports, fax activity 166 reverse page order 94 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 ring patterns, setting 164, 173 RJ11 adapter, using 35 rotating photo 121 run the Wireless Configuration Utility ...
User's Guide
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... not respond 235 partial document or photo copies 236 poor copy quality 235 scanner unit does not close 235 troubleshooting, error messages alignment error 250 black ink low 251 cartridge error 251 clear carrier jam 252 color ink low 251 could not detect a proof sheet 254 cover open 252... error 1104 252 error 1205 252 error 1206 252 failed to connect 247 fax error 245 Fax Solutions Software print driver not installed 260 Invalid Device 259 left cartridge error 252 left cartridge incorrect 253 left cartridge missing 253 memory full 253 no answer 249 no...
... not respond 235 partial document or photo copies 236 poor copy quality 235 scanner unit does not close 235 troubleshooting, error messages alignment error 250 black ink low 251 cartridge error 251 clear carrier jam 252 color ink low 251 could not detect a proof sheet 254 cover open 252... error 1104 252 error 1205 252 error 1206 252 failed to connect 247 fax error 245 Fax Solutions Software print driver not installed 260 Invalid Device 259 left cartridge error 252 left cartridge incorrect 253 left cartridge missing 253 memory full 253 no answer 249 no...