Troubleshooting Guide
Page 1
... USB drive appears Make sure the USB drive is supported. Once you are running a supported operating system and using a USB port, make sure you have checked each of these possibilities, turn the printer on. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If the status is blank or displays only diamonds The printer self test failed. Jobs do not print These are possible solutions. The Print dialog appears. 3 Select Print as image...
... USB drive appears Make sure the USB drive is supported. Once you are running a supported operating system and using a USB port, make sure you have checked each of these possibilities, turn the printer on. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If the status is blank or displays only diamonds The printer self test failed. Jobs do not print These are possible solutions. The Print dialog appears. 3 Select Print as image...
Troubleshooting Guide
Page 3
... • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass...
... • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass...
Troubleshooting Guide
Page 7
... buttons when the screen with the progress bar appears. Clear jammed paper from a fresh package. • Store paper in the tray to the correct positions for network printing, see the chapter about installing software for the paper size loaded. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the following : CHECK THE PAPER Use recommended paper...
... buttons when the screen with the progress bar appears. Clear jammed paper from a fresh package. • Store paper in the tray to the correct positions for network printing, see the chapter about installing software for the paper size loaded. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the following : CHECK THE PAPER Use recommended paper...
Troubleshooting Guide
Page 11
... PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it from side to side to print, specify the correct type setting: • For Windows users, specify the type...
... PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it from side to side to print, specify the correct type setting: • For Windows users, specify the type...
User's Guide
Page 15
...: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Learning about the printer Finding information about the printer Setup information Description Where to find The Setup information gives you instructions for setting You can find the Setup information on what you instructions for local, or on the Lexmark Web site at Telephone numbers and support hours •...
...: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Learning about the printer Finding information about the printer Setup information Description Where to find The Setup information gives you instructions for setting You can find the Setup information on what you instructions for local, or on the Lexmark Web site at Telephone numbers and support hours •...
User's Guide
Page 46
... the network connection. Once you access the menu again, choose another value, and save other settings from the menus, they replace the factory default settings as user default settings. To restore the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify printer options are installed correctly. 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed...
... the network connection. Once you access the menu again, choose another value, and save other settings from the menus, they replace the factory default settings as user default settings. To restore the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify printer options are installed correctly. 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed...
User's Guide
Page 59
.... e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. If the correct port is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup.exe, where D is the letter of the printer from the menu, and then click Add Printer. j Click Add. Setting up menu, select Local AppleTalk zone. c Make any necessary changes to accept the Printer Software License Agreement. b Click Install Printer...
.... e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. If the correct port is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup.exe, where D is the letter of the printer from the menu, and then click Add Printer. j Click Add. Setting up menu, select Local AppleTalk zone. c Make any necessary changes to accept the Printer Software License Agreement. b Click Install Printer...
User's Guide
Page 103
... accelerate. Options Touching the Options button opens a screen where you want to copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). the output pages of images Sides (Duplex) Use this option to graphics and pictures. Content This option tells the printer the original document type. The factory default setting for two...
... accelerate. Options Touching the Options button opens a screen where you want to copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). the output pages of images Sides (Duplex) Use this option to graphics and pictures. Content This option tells the printer the original document type. The factory default setting for two...
User's Guide
Page 174
... setting filters print jobs using a USB cable. The menu selection is updated. Understanding printer menus 174 Menu item Description USB Buffer Sets the size of the USB input buffer Disabled Notes: Auto 3K to an external print server through the USB port. Mac Binary PS On Off Auto Sets the printer to restart. USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable or reduce the size of the parallel, serial...
... setting filters print jobs using a USB cable. The menu selection is updated. Understanding printer menus 174 Menu item Description USB Buffer Sets the size of the USB input buffer Disabled Notes: Auto 3K to an external print server through the USB port. Mac Binary PS On Off Auto Sets the printer to restart. USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable or reduce the size of the parallel, serial...
User's Guide
Page 240
... the tray. • Check the Print Properties or Print dialog settings to make sure the paper is the active communication link. Unsupported USB device, please remove Remove the unrecognized USB device. Wait for redial The printer is set . Understanding printer messages 240 When Ready appears, enable Resource Save. • Install additional memory. For example, if the MP Feeder Size is waiting to clear the message and print the job using a USB cable connection. The USB port is large enough for the data being printed. • Cancel...
... the tray. • Check the Print Properties or Print dialog settings to make sure the paper is the active communication link. Unsupported USB device, please remove Remove the unrecognized USB device. Wait for redial The printer is set . Understanding printer messages 240 When Ready appears, enable Resource Save. • Install additional memory. For example, if the MP Feeder Size is waiting to clear the message and print the job using a USB cable connection. The USB port is large enough for the data being printed. • Cancel...
User's Guide
Page 261
... 1-240 minutes. Restoring the factory default settings If you want the printer to retain a list of your Web browser. The factory default is on page 46. All downloads stored in flash memory or on a printer hard disk are deleted. To increase or decrease the number of minutes before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP...
... 1-240 minutes. Restoring the factory default settings If you want the printer to retain a list of your Web browser. The factory default is on page 46. All downloads stored in flash memory or on a printer hard disk are deleted. To increase or decrease the number of minutes before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP...
User's Guide
Page 308
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
User's Guide
Page 309
... directory list, printing 136 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is needed 259 notice that different paper is blank 263 display shows only diamonds 263 display, printer control panel 19 adjusting brightness 260 documents, printing from Macintosh 130 from one size to letterhead 95 using the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax...
... directory list, printing 136 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is needed 259 notice that different paper is blank 263 display shows only diamonds 263 display, printer control panel 19 adjusting brightness 260 documents, printing from Macintosh 130 from one size to letterhead 95 using the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
Page 311
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
User's Guide
Page 312
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
User's Guide
Page 313
... Fax Station Number not set up . Deleting held job(s). 239 Unsupported disk 239 Unsupported USB device, please remove 240 Unsupported USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection 231 Close door or insert cartridge 232 Close finisher side...
... Fax Station Number not set up . Deleting held job(s). 239 Unsupported disk 239 Unsupported USB device, please remove 240 Unsupported USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection 231 Close door or insert cartridge 232 Close finisher side...
User's Guide
Page 315
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
Help Menu Pages
Page 1
...using an FTP address, shortcut numbers, or the address book, and about setting up the printer. Additional language support The User's Guide, Setup sheet, and Help pages are also available in the multifunction printer (MFP) as PDFs. Software and Documentation CD The Software and Documentation CD packaged with the printer provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in the printer. They contain information about loading paper, printing, ordering supplies, troubleshooting, clearing jams...
...using an FTP address, shortcut numbers, or the address book, and about setting up the printer. Additional language support The User's Guide, Setup sheet, and Help pages are also available in the multifunction printer (MFP) as PDFs. Software and Documentation CD The Software and Documentation CD packaged with the printer provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in the printer. They contain information about loading paper, printing, ordering supplies, troubleshooting, clearing jams...
Help Menu Pages
Page 4
... print two pages of your copies are printed on a single page. Custom Job This option combines multiple scanning jobs into a single job. Use the increase or decrease arrows to Edge, Color Balance, and mirror image before you want all four sides of the paper. the output pages of your copies will be cropped. You can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save...
... print two pages of your copies are printed on a single page. Custom Job This option combines multiple scanning jobs into a single job. Use the increase or decrease arrows to Edge, Color Balance, and mirror image before you want all four sides of the paper. the output pages of your copies will be cropped. You can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save...