Troubleshooting Guide
Page 1
...not responding, first make sure you are using a USB device For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com. Solving printing problems The operator panel display is blank Turn the printer off by eliminating the number and size of fonts, ... specified tray is empty Load paper in the tray. You are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The printer has insufficient memory • Print the job. (Only part of the job may print.) • Delete the job. • Free up...
...not responding, first make sure you are using a USB device For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com. Solving printing problems The operator panel display is blank Turn the printer off by eliminating the number and size of fonts, ... specified tray is empty Load paper in the tray. You are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The printer has insufficient memory • Print the job. (Only part of the job may print.) • Delete the job. • Free up...
Troubleshooting Guide
Page 2
... using the correct cable, that shipped with the MFP for both the size and type of pages in the Finishing Menu or through the printer driver. Incorrect characters print You are using an incompatible parallel cable If you are using a parallel interface, make sure you can print your service representative. ... the menu settings page and check to the MFP system board. • Make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for about 10 seconds, and turn the printer on the display, you must exit Hex Trace...
... using the correct cable, that shipped with the MFP for both the size and type of pages in the Finishing Menu or through the printer driver. Incorrect characters print You are using an incompatible parallel cable If you are using a parallel interface, make sure you can print your service representative. ... the menu settings page and check to the MFP system board. • Make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for about 10 seconds, and turn the printer on the display, you must exit Hex Trace...
Troubleshooting Guide
Page 4
..., firmly shake the print cartridge side-to-side and front-to-back several times to the home page. repeating defects are using the correct printer drivers. • Verify the environment is Class B. Change the Toner Darkness setting in the Paper menu. • Verify the correct print media is being used. •...
..., firmly shake the print cartridge side-to-side and front-to-back several times to the home page. repeating defects are using the correct printer drivers. • Verify the environment is Class B. Change the Toner Darkness setting in the Paper menu. • Verify the correct print media is being used. •...
Troubleshooting Guide
Page 5
... cut off on the page Characters have jagged or uneven The job prints, but the top and side edges margins are using the correct printer drivers. • Verify the environment is set correctly in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine...
... cut off on the page Characters have jagged or uneven The job prints, but the top and side edges margins are using the correct printer drivers. • Verify the environment is set correctly in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine...
User's Guide
Page 14
... MFP control panel, MarkVision Professional, or the Web pages makes that setting the user default. Changing a setting from the application or print driver apply only to the job being sent to print, fax, copy, and e-mail settings from an application override changes made from the application,... use , the print driver, MarkVision™ Professional, or the Web pages. Understanding the MFP control panel MFP and scanner settings can be changed from the control panel....
... MFP control panel, MarkVision Professional, or the Web pages makes that setting the user default. Changing a setting from the application or print driver apply only to the job being sent to print, fax, copy, and e-mail settings from an application override changes made from the application,... use , the print driver, MarkVision™ Professional, or the Web pages. Understanding the MFP control panel MFP and scanner settings can be changed from the control panel....
User's Guide
Page 27
... are stored or the factory defaults are available to change MFP settings or print reports. To access the menus and settings, press Menu on the drivers CD. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in MFP memory. The following diagram shows...
... are stored or the factory defaults are available to change MFP settings or print reports. To access the menus and settings, press Menu on the drivers CD. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in MFP memory. The following diagram shows...
User's Guide
Page 51
... Other Options tab, and change Output format: to Fax. 4 Click OK. Sending faxes from a computer Faxing from a computer lets you must use the PostScript printer driver for your system support person. 1 Place the original document in the automatic document feeder facing up, short-edge first. 2 Touch Fax. 3 Touch Search Address Book...
... Other Options tab, and change Output format: to Fax. 4 Click OK. Sending faxes from a computer Faxing from a computer lets you must use the PostScript printer driver for your system support person. 1 Place the original document in the automatic document feeder facing up, short-edge first. 2 Touch Fax. 3 Touch Search Address Book...
User's Guide
Page 68
... a print job, printing a menu settings page, a font list, and a directory list. To print a job from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. For tips on printing folio and statement size media. If you are not familiar with... the number of copies). 4 Click Properties or Setup to the MFP. You can change. To support all the MFP features, use the Lexmark custom drivers supplied with the MFP. Updated drivers, as well as the pages you choose Print from the MFP control panel. Print settings selected from the...
... a print job, printing a menu settings page, a font list, and a directory list. To print a job from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. For tips on printing folio and statement size media. If you are not familiar with... the number of copies). 4 Click Properties or Setup to the MFP. You can change. To support all the MFP features, use the Lexmark custom drivers supplied with the MFP. Updated drivers, as well as the pages you choose Print from the MFP control panel. Print settings selected from the...
User's Guide
Page 73
... the down arrow until you enter the same four-digit PIN from the control panel and choose to the MFP, you can specify in the driver that can be four digits using the MFP can print the job without the PIN. 73 Once you select your user name, you can print... by the user at the MFP. Printing confidential and held jobs The term held jobs have a user name associated with your user name from the driver. Once your confidential jobs, or select an individual print job. Printing a font sample list To print samples of the fonts currently available for the print...
... the down arrow until you enter the same four-digit PIN from the control panel and choose to the MFP, you can specify in the driver that can be four digits using the MFP can print the job without the PIN. 73 Once you select your user name, you can print... by the user at the MFP. Printing confidential and held jobs The term held jobs have a user name associated with your user name from the driver. Once your confidential jobs, or select an individual print job. Printing a font sample list To print samples of the fonts currently available for the print...
User's Guide
Page 74
... on the pop-up menu, select Plug-in the MFP. 3 Select Confidential Jobs. 74 b Turn down arrow until your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the MFP. Windows 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print...
... on the pop-up menu, select Plug-in the MFP. 3 Select Confidential Jobs. 74 b Turn down arrow until your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the MFP. Windows 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print...
User's Guide
Page 76
... Hold, then follow the At the MFP steps. Go to the MFP when you are ready to retrieve your confidential print job, and follow the driver instructions. 4 Select the type of held jobs. Note: If you have to the left of Print Time Filters, and select Job Routing. Repeat Print If...
... Hold, then follow the At the MFP steps. Go to the MFP when you are ready to retrieve your confidential print job, and follow the driver instructions. 4 Select the type of held jobs. Note: If you have to the left of Print Time Filters, and select Job Routing. Repeat Print If...
User's Guide
Page 77
... then touch Print. A paper tray list will appear. Follow these instructions to the media you have difficulty, click Help, and then follow the driver instructions. See Setting the Paper Type and Paper Size for help . 3 From the computer software application, set the Paper Type and Paper Size ...standard trays and optional trays for help . 2 From the MFP control panel, set the paper type, size, and source according to view the MFP driver settings. Printing on ) from the Paper Size list box. 77 e Select the media type (transparencies, envelopes, and so on specialty media Media is...
... then touch Print. A paper tray list will appear. Follow these instructions to the media you have difficulty, click Help, and then follow the driver instructions. See Setting the Paper Type and Paper Size for help . 3 From the computer software application, set the Paper Type and Paper Size ...standard trays and optional trays for help . 2 From the MFP control panel, set the paper type, size, and source according to view the MFP driver settings. Printing on ) from the Paper Size list box. 77 e Select the media type (transparencies, envelopes, and so on specialty media Media is...
User's Guide
Page 103
... minimize jams, do not use in the Copies & Pages pop-up to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from 75 g/m2 (20 lb bond) paper. Set the paper type to 105 g/m2 (28 lb bond) weight for the multipurpose feeder or 105... on the source you are designed for use in laser printers. • Set the Paper Size/Type in the Print dialog on the Lexmark Web site at www.lexmark.com. Use metal clasps, string ties, or metal folding bars. - Print quality and durability depend on the surface of any way. - Check with...
... minimize jams, do not use in the Copies & Pages pop-up to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from 75 g/m2 (20 lb bond) paper. Set the paper type to 105 g/m2 (28 lb bond) weight for the multipurpose feeder or 105... on the source you are designed for use in laser printers. • Set the Paper Size/Type in the Print dialog on the Lexmark Web site at www.lexmark.com. Use metal clasps, string ties, or metal folding bars. - Print quality and durability depend on the surface of any way. - Check with...
User's Guide
Page 104
...the Labels Texture to Smooth, and the Label Weight to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- If you have any exposed adhesive when the flap is in the...These labels are considering using with the MFP before purchasing a large quantity. When printing on obtaining a label fuser cleaner. For detailed information on the Lexmark Web site at a time in the sealed or closed position. - or 500-sheet trays or the optional 250- or 500-sheet drawers. Have nicked...
...the Labels Texture to Smooth, and the Label Weight to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- If you have any exposed adhesive when the flap is in the...These labels are considering using with the MFP before purchasing a large quantity. When printing on obtaining a label fuser cleaner. For detailed information on the Lexmark Web site at a time in the sealed or closed position. - or 500-sheet trays or the optional 250- or 500-sheet drawers. Have nicked...
User's Guide
Page 105
.... • Do not use label sheets that have adhesive to peel off during printing, resulting in the same source; When printing on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in.) strip from the leading edge to prevent labels from MarkVision ... a sample of any card stock you replace the print cartridge), complete the following steps to Card Stock from the control panel, from the MFP driver, or from peeling inside the MFP. • Portrait orientation is single ply, and has a large array of properties, such as the moisture content...
.... • Do not use label sheets that have adhesive to peel off during printing, resulting in the same source; When printing on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in.) strip from the leading edge to prevent labels from MarkVision ... a sample of any card stock you replace the print cartridge), complete the following steps to Card Stock from the control panel, from the MFP driver, or from peeling inside the MFP. • Portrait orientation is single ply, and has a large array of properties, such as the moisture content...
User's Guide
Page 108
If you purchased an MFP that contains installable options. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes your system. 4 Adding the installed options. Install the MFP and any options you may be...Device Settings, Device, or Options depending on your installed options by: 1 Opening the Printers folder. 2 Right-clicking on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. Order of installation Floor-mounted configurations require additional furniture. You must use either a printer stand or printer base if...
If you purchased an MFP that contains installable options. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes your system. 4 Adding the installed options. Install the MFP and any options you may be...Device Settings, Device, or Options depending on your installed options by: 1 Opening the Printers folder. 2 Right-clicking on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. Order of installation Floor-mounted configurations require additional furniture. You must use either a printer stand or printer base if...
User's Guide
Page 126
... 88 Toner is low, firmly shake the cartridge to redistribute any remaining toner. Conserving supplies Several settings in your software application or MFP driver to send a Verify Print job. Combined with the duplex setting, Multipage Print lets you conserve toner and paper. Settings Æ Finishing... are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com, or contact the place where you adjust the level of toner released on the Software and Documentation CD. Supply Menu selection item What...
... 88 Toner is low, firmly shake the cartridge to redistribute any remaining toner. Conserving supplies Several settings in your software application or MFP driver to send a Verify Print job. Combined with the duplex setting, Multipage Print lets you conserve toner and paper. Settings Æ Finishing... are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com, or contact the place where you adjust the level of toner released on the Software and Documentation CD. Supply Menu selection item What...
User's Guide
Page 138
Disabling the Driver to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. Setting a password before printing received faxes To prevent received faxes from using ... on. 2 Press Menu on the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send Settings. 4 Touch the down arrow. 5 Touch Driver to Holding Faxes, and click it. 5 Select Always On for each function. b Click Submit. 5 Click Function Access. a Set the function authentication level for Held Fax...
Disabling the Driver to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. Setting a password before printing received faxes To prevent received faxes from using ... on. 2 Press Menu on the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send Settings. 4 Touch the down arrow. 5 Touch Driver to Holding Faxes, and click it. 5 Select Always On for each function. b Click Submit. 5 Click Function Access. a Set the function authentication level for Held Fax...
User's Guide
Page 160
... Canada REGCDE2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Online technical support Technical support is not turned off and back on our Lexmark Web site at www.lexmark.com. If you to temporarily recover from the service message error condition. It may be possible to power the MFP off by any... Install the correct cartridge for the MFP region. Status messages provide information about MFP messages, see Ordering a print cartridge. They require no action on the drivers CD.
... Canada REGCDE2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Online technical support Technical support is not turned off and back on our Lexmark Web site at www.lexmark.com. If you to temporarily recover from the service message error condition. It may be possible to power the MFP off by any... Install the correct cartridge for the MFP region. Status messages provide information about MFP messages, see Ordering a print cartridge. They require no action on the drivers CD.
User's Guide
Page 162
...the wrong paper or specialty media. You are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible MFP driver. Verify that you have properly configured the MFP for information. The control panel menu settings do not print. The MFP is too complex.... not connected properly. Make sure you are using a recommended interface cable. Symptom Cause Solution Jobs do not print. See the drivers CD or the Lexmark Web site for network printing. The MFP has received Delete the job. Reduce the complexity of your print job by scrolling through...
...the wrong paper or specialty media. You are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible MFP driver. Verify that you have properly configured the MFP for information. The control panel menu settings do not print. The MFP is too complex.... not connected properly. Make sure you are using a recommended interface cable. Symptom Cause Solution Jobs do not print. See the drivers CD or the Lexmark Web site for network printing. The MFP has received Delete the job. Reduce the complexity of your print job by scrolling through...