User's Guide
Page 7
...not print ...117 Job takes longer than expected to print...118 Tray linking does not work...118 Unexpected page breaks occur...118 Solving copy problems...119 Copier does not respond ...119 Scanner unit does not close ...119 Poor copy quality ...119 Partial document or photo copies ...120 Solving ...long or freezes the computer 121 Poor scanned image quality ...121 Partial document or photo scans ...122 Cannot scan from a computer ...122 Solving fax problems...122 Cannot send or receive a fax...122 Can send but not receive faxes ...124 Can receive but not send faxes ...125 Received fax has poor...
...not print ...117 Job takes longer than expected to print...118 Tray linking does not work...118 Unexpected page breaks occur...118 Solving copy problems...119 Copier does not respond ...119 Scanner unit does not close ...119 Poor copy quality ...119 Partial document or photo copies ...120 Solving ...long or freezes the computer 121 Poor scanned image quality ...121 Partial document or photo scans ...122 Cannot scan from a computer ...122 Solving fax problems...122 Cannot send or receive a fax...122 Can send but not receive faxes ...124 Can receive but not send faxes ...125 Received fax has poor...
User's Guide
Page 14
... access. Control panel item 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to enter or edit the date and time shown on...
... access. Control panel item 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to enter or edit the date and time shown on...
User's Guide
Page 39
Weight The printer can cause feeding problems. Smoothness Paper smoothness directly affects print quality. For paper smaller than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. ... 150 and 200 Sheffield points produces the best print quality. Moisture content The amount of moisture in fewer paper feeding problems and better print quality. Excessive curl can cause paper feeding problems. Curl can cause paper feeding or print quality issues. Leave paper in .), we recommend 90 g/m2 or heavier paper. Paper...
Weight The printer can cause feeding problems. Smoothness Paper smoothness directly affects print quality. For paper smaller than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. ... 150 and 200 Sheffield points produces the best print quality. Moisture content The amount of moisture in fewer paper feeding problems and better print quality. Excessive curl can cause paper feeding problems. Curl can cause paper feeding or print quality issues. Leave paper in .), we recommend 90 g/m2 or heavier paper. Paper...
User's Guide
Page 41
..., holes, perforations, cutouts, or embossing - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on envelopes: • From Print Properties or the control panel, set the Paper type to prevent sheets from 90...; To optimize performance and minimize jams, do not use envelopes made from sticking together. • We recommend Lexmark part number 12A8240 for letter-size and Lexmark part number 12A8241 for laser printers. Have excessive curl or twist - When printing on letterhead. Page orientation is...
..., holes, perforations, cutouts, or embossing - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on envelopes: • From Print Properties or the control panel, set the Paper type to prevent sheets from 90...; To optimize performance and minimize jams, do not use envelopes made from sticking together. • We recommend Lexmark part number 12A8240 for letter-size and Lexmark part number 12A8241 for laser printers. Have excessive curl or twist - When printing on letterhead. Page orientation is...
User's Guide
Page 42
..., set the Paper type to fit the width of the envelopes. • Load only one size of envelope at www.lexmark.com/publications. Have bent corners - mixing media can cause feeding problems. • Use only letter-, A4-, and legal-size label sheets. 42 For detailed information on the... Lexmark Web site at a time in the standard tray. For more information, see the Card Stock & Label Guide available on label printing,...
..., set the Paper type to fit the width of the envelopes. • Load only one size of envelope at www.lexmark.com/publications. Have bent corners - mixing media can cause feeding problems. • Use only letter-, A4-, and legal-size label sheets. 42 For detailed information on the... Lexmark Web site at a time in the standard tray. For more information, see the Card Stock & Label Guide available on label printing,...
User's Guide
Page 43
.... • Do not use labels with chemicals that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to Light cardstock, Cardstock, or Heavy cardstock. Partial sheets...
.... • Do not use labels with chemicals that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to Light cardstock, Cardstock, or Heavy cardstock. Partial sheets...
User's Guide
Page 49
... in the printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. Printing the demo page Print the demo page to isolate print quality problems. 1 Make sure the printer is canceled. Canceling a print job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer...
... in the printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. Printing the demo page Print the demo page to isolate print quality problems. 1 Make sure the printer is canceled. Canceling a print job from the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer...
User's Guide
Page 99
... printing photos or grayscale images. Note: Toner Saver mode is not recommended when you are ready to use them. Cleaning the printer If print quality problems such as thinner, on the printer or use household cleaners or detergents, as they may appear lighter. Warning: Do not put water directly on the...
... printing photos or grayscale images. Note: Toner Saver mode is not recommended when you are ready to use them. Cleaning the printer If print quality problems such as thinner, on the printer or use household cleaners or detergents, as they may appear lighter. Warning: Do not put water directly on the...
User's Guide
Page 100
Note: The white plastic input guides are clean and dry. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Wipe the ...
Note: The white plastic input guides are clean and dry. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Wipe the ...
User's Guide
Page 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
User's Guide
Page 117
...self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer off and then back on . Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the following: Make sure ... and the host computer, print server, option, or other network device. Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the...
...self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer off and then back on . Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the following: Make sure ... and the host computer, print server, option, or other network device. Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the...
User's Guide
Page 119
... of the following : Are there any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy quality These are possible solutions. Solving copy problems Copier does not respond These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing...
... of the following : Are there any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy quality These are possible solutions. Solving copy problems Copier does not respond These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing...
User's Guide
Page 121
... resolution of the following : Check the cable connections Make sure the network or USB cable is on the display? Clear any error messages. Solving scan problems Scanner does not respond These are possible solutions. Clean the scanner glass with a clean, lint-free cloth dampened with water. Try one or more of...
... resolution of the following : Check the cable connections Make sure the network or USB cable is on the display? Clear any error messages. Solving scan problems Scanner does not respond These are possible solutions. Clean the scanner glass with a clean, lint-free cloth dampened with water. Try one or more of...
User's Guide
Page 122
Partial document or photo scans These are possible solutions. Clear any error messages. Solving fax problems Cannot send or receive a fax These are possible solutions. Cannot scan from a computer These are possible solutions. Check the document placement Make sure the document ...
Partial document or photo scans These are possible solutions. Clear any error messages. Solving fax problems Cannot send or receive a fax These are possible solutions. Cannot scan from a computer These are possible solutions. Check the document placement Make sure the document ...
User's Guide
Page 125
... in Fax mode? Make sure Quick Dial or Speed Dial is satisfactory. • Resend the fax. Ask the person who sent you may have been a problem with the quality of the following : Is the printer in the upper left corner. Is the toner low? Try one or more of the telephone...
... in Fax mode? Make sure Quick Dial or Speed Dial is satisfactory. • Resend the fax. Ask the person who sent you may have been a problem with the quality of the following : Is the printer in the upper left corner. Is the toner low? Try one or more of the telephone...
User's Guide
Page 126
Solving option problems Option does not operate correctly or quits after it is not installed correctly. Check to the Ready state. Drawers Make sure the paper is not ...
Solving option problems Option does not operate correctly or quits after it is not installed correctly. Check to the Ready state. Drawers Make sure the paper is not ...
User's Guide
Page 127
...in the following topics may have a printer part that requires adjustment or replacement. You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Try one or more of the following : Check the paper Use recommended paper and other specialty media.... Solving paper feed problems Paper frequently jams These are possible solutions. For more of paper you use it. Check to see if marks occur across the page...
...in the following topics may have a printer part that requires adjustment or replacement. You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. Try one or more of the following : Check the paper Use recommended paper and other specialty media.... Solving paper feed problems Paper frequently jams These are possible solutions. For more of paper you use it. Check to see if marks occur across the page...
User's Guide
Page 135
.... For more of each object in the tray. This can be too red, then decreasing both magenta and yellow could potentially improve color preferences. This problem most commonly occurs when projecting transparencies with the ability to make subtle adjustments to the amount of toner being projected. Red, green, and blue light...
.... For more of each object in the tray. This can be too red, then decreasing both magenta and yellow could potentially improve color preferences. This problem most commonly occurs when projecting transparencies with the ability to make subtle adjustments to the amount of toner being projected. Red, green, and blue light...
User's Guide
Page 136
The serial number is also listed on the inside top front cover of the printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 136 Contacting Customer Support When you call (1-800-539-6275). You need to find a solution. For more information, see the label on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to know your printer model type and serial number.
The serial number is also listed on the inside top front cover of the printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 136 Contacting Customer Support When you call (1-800-539-6275). You need to find a solution. For more information, see the label on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to know your printer model type and serial number.
User's Guide
Page 141
... the telephone company will provide advance notice in response to an incoming call. See the previous paragraph for repair or warranty information, contact Lexmark International, Inc. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter's Laboratories), ... of the RENs of all areas, the sum of RENs should not exceed five (5.0). This has been identified as a major nationwide problem. The Ringer Equivalence Number (REN) is an indication of the maximum number of the Canadian telephone network This product meets the applicable ...
... the telephone company will provide advance notice in response to an incoming call. See the previous paragraph for repair or warranty information, contact Lexmark International, Inc. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter's Laboratories), ... of the RENs of all areas, the sum of RENs should not exceed five (5.0). This has been identified as a major nationwide problem. The Ringer Equivalence Number (REN) is an indication of the maximum number of the Canadian telephone network This product meets the applicable ...
