User's Guide
Page 6
... Cleaning the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer...
... Cleaning the exterior of the printer ...99 Cleaning the scanner glass ...100 Cleaning the dust-proof glass...101 Ordering supplies...106 Ordering toner cartridges...106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer...
User's Guide
Page 96
...Missing: Install Fuser Unit The fuser unit is missing. OPC Exhausted: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. Load the specified tray with the correct paper type, or change the paper...Machine Settings menu to clear. Missing: Install Toner The specified toner cartridge is missing. OPC Belt Life: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. PF Kit Life: Replace PF Kit ...
...Missing: Install Fuser Unit The fuser unit is missing. OPC Exhausted: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. Load the specified tray with the correct paper type, or change the paper...Machine Settings menu to clear. Missing: Install Toner The specified toner cartridge is missing. OPC Belt Life: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. PF Kit Life: Replace PF Kit ...
User's Guide
Page 102
4 Open the top door. 5 Push the latches toward each other to release the photodeveloper cartridge. 102
4 Open the top door. 5 Push the latches toward each other to release the photodeveloper cartridge. 102
User's Guide
Page 103
6 Grasp the handle, and pull the photodeveloper cartridge straight up and out. 7 Pull on the tabs to lift the dust-proof glass cover. 103
6 Grasp the handle, and pull the photodeveloper cartridge straight up and out. 7 Pull on the tabs to lift the dust-proof glass cover. 103
User's Guide
Page 105
10 Replace the photodeveloper cartridge. 11 Push the latches away from each other to lock the photodeveloper cartridge into place. 12 Close the top door. 105
10 Replace the photodeveloper cartridge. 11 Push the latches away from each other to lock the photodeveloper cartridge into place. 12 Close the top door. 105
User's Guide
Page 107
Part name Photodeveloper cartridge Part number C500X26G Ordering a waste toner bottle When Waste Pack Full: Replace Waste Toner Pack appears, order a replacement waste toner bottle....C500X29G (220-240 V/50-60 Hz) Ordering a photodeveloper cartridge When OPC Belt Life: Replace OPC appears, replace the photodeveloper cartridge (OPC belt) immediately. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer...
Part name Photodeveloper cartridge Part number C500X26G Ordering a waste toner bottle When Waste Pack Full: Replace Waste Toner Pack appears, order a replacement waste toner bottle....C500X29G (220-240 V/50-60 Hz) Ordering a photodeveloper cartridge When OPC Belt Life: Replace OPC appears, replace the photodeveloper cartridge (OPC belt) immediately. Part name Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge Black Toner Cartridge Part number C500H2YG C500H2KG C500S2CG C500S2MG C500S2YG C500S2KG For printer...
User's Guide
Page 127
... to see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in .). Turn the printer back on the multipurpose feeder. Solving paper feed...
... to see if marks occur repeatedly only in one or more information, see if marks occur across the page repeatedly in all colors Replace the photodeveloper cartridge if the defects occur: • 35 mm (1.38 in.) • 95 mm (3.74 in .). Turn the printer back on the multipurpose feeder. Solving paper feed...
User's Guide
Page 128
...? Light colored line, white line, or incorrectly colored line These are possible solutions. Is a photodeveloper cartridge defective? Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ABCDE ABCDE Color has ... may be dirty. Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge.
...? Light colored line, white line, or incorrectly colored line These are possible solutions. Is a photodeveloper cartridge defective? Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ABCDE ABCDE Color has ... may be dirty. Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge.
User's Guide
Page 129
...ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : Is a toner cartridge defective or empty? Is a toner cartridge defective? Try feeding from the photodeveloper cartridge housing. Try one or more of the following : Is the toner smeared? Note: A paper jam...may not occur if there is no paper jammed behind the photodeveloper cartridge. Replace the toner cartridge causing the line. Replace the toner cartridge causing the streaks. 129 Make sure there is a jam behind the photodeveloper cartridge: 1 Press the button on the right side of the ...
...ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : Is a toner cartridge defective or empty? Is a toner cartridge defective? Try feeding from the photodeveloper cartridge housing. Try one or more of the following : Is the toner smeared? Note: A paper jam...may not occur if there is no paper jammed behind the photodeveloper cartridge. Replace the toner cartridge causing the line. Replace the toner cartridge causing the streaks. 129 Make sure there is a jam behind the photodeveloper cartridge: 1 Press the button on the right side of the ...
User's Guide
Page 132
...? Check the paper Make sure you are set for a different paper size than what is loaded in the tray. Replace the photodeveloper cartridge. Check the Media Type setting From Print Properties, change the Media Type setting to match the paper loaded in the tray to the correct positions ...tray are using paper that meets the printer specifications. 132 Ghost images These are possible solutions. Try one or more of the following : Is the photodeveloper cartridge defective? Uneven print density ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : Is a toner...
...? Check the paper Make sure you are set for a different paper size than what is loaded in the tray. Replace the photodeveloper cartridge. Check the Media Type setting From Print Properties, change the Media Type setting to match the paper loaded in the tray to the correct positions ...tray are using paper that meets the printer specifications. 132 Ghost images These are possible solutions. Try one or more of the following : Is the photodeveloper cartridge defective? Uneven print density ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : Is a toner...
User's Guide
Page 147
... online customer support 117 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
... online customer support 117 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
User's Guide
Page 148
... paper weights, supported 46 password administrator menus 114 PC Printing 96 PF1 Kit Life: Replace PF Kit 1 96 PF2 Kit Life: Replace PF Kit 2 96 photodeveloper cartridge ordering 107 Place Next Page: Then Press Set 97 Please Wait 97 Power Saver adjusting 114 print job canceling from Mac OS 9 49 canceling from...
... paper weights, supported 46 password administrator menus 114 PC Printing 96 PF1 Kit Life: Replace PF Kit 1 96 PF2 Kit Life: Replace PF Kit 2 96 photodeveloper cartridge ordering 107 Place Next Page: Then Press Set 97 Please Wait 97 Power Saver adjusting 114 print job canceling from Mac OS 9 49 canceling from...
User's Guide
Page 149
...Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 Missing: ...to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142 toner conserving 99 149
...Send Email Notify: Send Email Notification 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 Missing: ...to a legal-size tray 34 loading 31 storing paper 43 supplies 99 supplies conserving toner 99 storing 99 supplies, ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 supply information, printing 48 T TAD Answering 98 telecommunication notices 140, 141, 142 toner conserving 99 149
Service Manual
Page 4
7100-XXX Waste toner bottle service check 2-31 Missing toner cartridge service check 2-32 Missing photodeveloper cartridge service check 2-33 Transfer roller missing service check 2-34 Cover open service check 2-35 OPC belt (photodeveloper) cartridge drive service check 2-36 Missing fuser service check 2-36 Paper size sensing service check 2-37 Printer no power service check 2-38...
7100-XXX Waste toner bottle service check 2-31 Missing toner cartridge service check 2-32 Missing photodeveloper cartridge service check 2-33 Transfer roller missing service check 2-34 Cover open service check 2-35 OPC belt (photodeveloper) cartridge drive service check 2-36 Missing fuser service check 2-36 Paper size sensing service check 2-37 Printer no power service check 2-38...
Service Manual
Page 5
... Jam C rear 3-29 ADF paper jams 3-30 Repair information 4-1 Removal and cleaning precautions 4-1 Handling ESD-sensitive parts 4-2 Photodeveloper cartridge 4-3 During transportation/storage 4-3 Handling 4-3 MFP removals 4-4 Cleaning roller cover removal 4-4 Transfer belt cleaning roller removal 4-4 Transfer ...belt unit removal 4-5 Transfer roller removal 4-6 Fuser assembly removal 4-6 Waste toner bottle removal 4-7 Photodeveloper cartridge removal 4-8 Secondary paper feed assembly removal 4-9 Cover removals 4-10 Top cover assembly removal 4-10 Front cover ...
... Jam C rear 3-29 ADF paper jams 3-30 Repair information 4-1 Removal and cleaning precautions 4-1 Handling ESD-sensitive parts 4-2 Photodeveloper cartridge 4-3 During transportation/storage 4-3 Handling 4-3 MFP removals 4-4 Cleaning roller cover removal 4-4 Transfer belt cleaning roller removal 4-4 Transfer ...belt unit removal 4-5 Transfer roller removal 4-6 Fuser assembly removal 4-6 Waste toner bottle removal 4-7 Photodeveloper cartridge removal 4-8 Secondary paper feed assembly removal 4-9 Cover removals 4-10 Top cover assembly removal 4-10 Front cover ...
Service Manual
Page 46
... Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the media with a new OPC See "Photodeveloper cartridge removal" on unit. See "Toner low/empty service check" on page 4-5. page 4-8. 7100-XXX User attendance messages Message Paper Empty... (Load Tray - Load the paper tray with a new OPC See "Photodeveloper cartridge removal" on page 4-6. in the trays is bad, replace the cable. Replace with the correct media type. See "Engine controller board ...
... Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the media with a new OPC See "Photodeveloper cartridge removal" on unit. See "Toner low/empty service check" on page 4-5. page 4-8. 7100-XXX User attendance messages Message Paper Empty... (Load Tray - Load the paper tray with a new OPC See "Photodeveloper cartridge removal" on page 4-6. in the trays is bad, replace the cable. Replace with the correct media type. See "Engine controller board ...
Service Manual
Page 47
... the respective paper tray (1 or 2). Missing install OPC Belt The OPC belt cartridge is jamming inside the MFP. Correctly install the photodeveloper cartridge to clear the jam. If problem persists, see "Missing toner cartridge service check" on page 2-41. Paper Jam B Paper is not installed....Flatbed service check" on page 4-5. If error persists, see "Missing toner cartridge service check" on page 4-32. feed roller removal" on page 2-32. If the problem persists, see "Missing photodeveloper cartridge service check" on page 2-35. install proper brand of life. TR ...
... the respective paper tray (1 or 2). Missing install OPC Belt The OPC belt cartridge is jamming inside the MFP. Correctly install the photodeveloper cartridge to clear the jam. If problem persists, see "Missing toner cartridge service check" on page 2-41. Paper Jam B Paper is not installed....Flatbed service check" on page 4-5. If error persists, see "Missing toner cartridge service check" on page 4-32. feed roller removal" on page 2-32. If the problem persists, see "Missing photodeveloper cartridge service check" on page 2-35. install proper brand of life. TR ...
Service Manual
Page 49
... 2-17. See "Transfer belt unit service check" on page 2-39. See "White band service check" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-63. See "Black page copy service check" on page 2-41. Transfer belt unit makes noise when rotated or does...see "Flatbed service check" on page 2-40. The transfer roll is USB-attached, see "USB service check" on page 2-41. Print/image problems Photodeveloper cartridge does not rotate or makes noise. See "Printer no power service check" on page 2-42. See "ADF paper feed service check" on page 2-...
... 2-17. See "Transfer belt unit service check" on page 2-39. See "White band service check" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-63. See "Black page copy service check" on page 2-41. Transfer belt unit makes noise when rotated or does...see "Flatbed service check" on page 2-40. The transfer roll is USB-attached, see "USB service check" on page 2-41. Print/image problems Photodeveloper cartridge does not rotate or makes noise. See "Printer no power service check" on page 2-42. See "ADF paper feed service check" on page 2-...
Service Manual
Page 52
...on page 4-6. Problem solved. Replace main motor. Check for steps to turn but OPC belt will not? Is cable okay? Retest printer. Replace photodeveloper cartridge. Replace main motor. Go to main motor. Go to pin 5-5VDC Are voltages present? Retest printer. Pin 4 to pin 5-24VDC Pin ...on cable that connects MCN5 to step 4. See "Right cover removal" on page 4-26. Restart printer, and observe main motor and photodeveloper cartridge OPC belt. Does noise go to run until error posts. Is cable properly connected to step 6. If error clears, problem solved, ...
...on page 4-6. Problem solved. Replace main motor. Check for steps to turn but OPC belt will not? Is cable okay? Retest printer. Replace photodeveloper cartridge. Replace main motor. Go to main motor. Go to pin 5-5VDC Are voltages present? Retest printer. Pin 4 to pin 5-24VDC Pin ...on cable that connects MCN5 to step 4. See "Right cover removal" on page 4-26. Restart printer, and observe main motor and photodeveloper cartridge OPC belt. Does noise go to run until error posts. Is cable properly connected to step 6. If error clears, problem solved, ...
Service Manual
Page 58
...are closed. 7100-XXX OPC belt marker sensor service check Step 1 2 3 4 5 6 Questions / actions Yes No Remove photodeveloper cartridge and check for continuity, shorted pins, or any other cable damage. Reconnect MCN7, and disconnect cable from engine controller board. Engine... controller board removal" on page 4-34. Go to engine controller board? Are belt markers covered with cotton cloth. Reinstall photodeveloper cartridge. Replace engine controller board. Replace cable. 2-20 Service Manual LVPS is providing 5 VDC to engine controller board. Is voltage...
...are closed. 7100-XXX OPC belt marker sensor service check Step 1 2 3 4 5 6 Questions / actions Yes No Remove photodeveloper cartridge and check for continuity, shorted pins, or any other cable damage. Reconnect MCN7, and disconnect cable from engine controller board. Engine... controller board removal" on page 4-34. Go to engine controller board? Are belt markers covered with cotton cloth. Reinstall photodeveloper cartridge. Replace engine controller board. Replace cable. 2-20 Service Manual LVPS is providing 5 VDC to engine controller board. Is voltage...