Service Manual
Page 3
... 1-8 Acronyms 1-9 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table 2-21 Service checks 2-22 Controller board service check...
... 1-8 Acronyms 1-9 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table 2-21 Service checks 2-22 Controller board service check...
Service Manual
Page 27
Models E360d and E360dn have an operator panel with the memory and processor speed. Menus Back Stop Power-On Self Test (POST) sequence The following information: • A description of this message is turned on page 2-2. Diagnostics information 4513-420, -430 Start ...being loaded into DRAM, dots scroll across the operator panel. 3. 2. While code is displayed with messages. The printer displays Ready. Diamonds are displayed. 10. Any cartridge errors, such as Defective Cartridge, are displayed. 9. Diagnostics information 2-1 See "Overview of the events that ...
Models E360d and E360dn have an operator panel with the memory and processor speed. Menus Back Stop Power-On Self Test (POST) sequence The following information: • A description of this message is turned on page 2-2. Diagnostics information 4513-420, -430 Start ...being loaded into DRAM, dots scroll across the operator panel. 3. 2. While code is displayed with messages. The printer displays Ready. Diamonds are displayed. 10. Any cartridge errors, such as Defective Cartridge, are displayed. 9. Diagnostics information 2-1 See "Overview of the events that ...
Service Manual
Page 32
...press . Wait for the message to clear. Wait for the message to clear. The printer cannot receive and process jobs until valid code is not valid. 4513-420, -430 Messages and error codes User attendance messages The printer control panel displays messages describing the current state of .... Download valid code to the printer. Wait for the message to clear. Warning: Do not turn the printer off while this message is installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn The code in one . If the printer finds...
...press . Wait for the message to clear. Wait for the message to clear. The printer cannot receive and process jobs until valid code is not valid. 4513-420, -430 Messages and error codes User attendance messages The printer control panel displays messages describing the current state of .... Download valid code to the printer. Wait for the message to clear. Warning: Do not turn the printer off while this message is installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn The code in one . If the printer finds...
Service Manual
Page 34
...has received a page of data to clear. The printer is waiting for the message to print, but is reducing the resolution of the buffer. • Cancel the current job. 2-8 Lexmark™ E360d, E360dn Insert the tray into the printer. The standard output bin is displayed. ...Send a job to prevent a 38 Memory Full error. The printer is programming new system code. 4513-420, -430 User attendance messages (Continued) Message Prog System Code DO NOT...
...has received a page of data to clear. The printer is waiting for the message to print, but is reducing the resolution of the buffer. • Cancel the current job. 2-8 Lexmark™ E360d, E360dn Insert the tray into the printer. The standard output bin is displayed. ...Send a job to prevent a 38 Memory Full error. The printer is programming new system code. 4513-420, -430 User attendance messages (Continued) Message Prog System Code DO NOT...
Service Manual
Page 35
... length. The media is pointed upward and out of these errors that have occurred. Replace the sensor if necessary. perhaps due to expect the printhead mirror motor lock. Repeating jams or jam messages can be caused by any of the tray. Then, inspect...detected at the input sensor before the EP was ready Inspect the tray for prestaging. Diagnostics information 2-9 4513-420, -430 Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. If so, then inspect the...
... length. The media is pointed upward and out of these errors that have occurred. Replace the sensor if necessary. perhaps due to expect the printhead mirror motor lock. Repeating jams or jam messages can be caused by any of the tray. Then, inspect...detected at the input sensor before the EP was ready Inspect the tray for prestaging. Diagnostics information 2-9 4513-420, -430 Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. If so, then inspect the...
Service Manual
Page 56
...pages typically are caused by a defective printhead assembly, LVPS/HVPS, or controller board. • Printhead errors typically result in a 'dirty' print. Try a different toner cartridge and PC kit. • ... print quality test pages. Press to expose the photoconductor, resulting in printer service errors unless there is blockage of the beam or dust on the printer while pressing ...Enter Configuration Menu. Turn off . Release the buttons when Performing Self Test displays. The message CONFIG MENU displays. Blank page FRU Toner cartridge (not a FRU) Printhead LVPS/HVPS ...
...pages typically are caused by a defective printhead assembly, LVPS/HVPS, or controller board. • Printhead errors typically result in a 'dirty' print. Try a different toner cartridge and PC kit. • ... print quality test pages. Press to expose the photoconductor, resulting in printer service errors unless there is blockage of the beam or dust on the printer while pressing ...Enter Configuration Menu. Turn off . Release the buttons when Performing Self Test displays. The message CONFIG MENU displays. Blank page FRU Toner cartridge (not a FRU) Printhead LVPS/HVPS ...
Service Manual
Page 61
... fusing. If special media is low on toner. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500-page toner cartridge is installed. • Remove the toner cartridge, and gently shake it from side to side to.... • There is a mismatch in the transparency and what the software is not being used, such as card stock or labels, then be a software error. Diagnostics information 2-35 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears or rubs off , check the printhead beam path. ...
... fusing. If special media is low on toner. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500-page toner cartridge is installed. • Remove the toner cartridge, and gently shake it from side to side to.... • There is a mismatch in the transparency and what the software is not being used, such as card stock or labels, then be a software error. Diagnostics information 2-35 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears or rubs off , check the printhead beam path. ...
Service Manual
Page 63
... properly. • Make sure the printer front cover is closed . Install more information. • If voltages are not printing, and an error message is firmly plugged in at J100. • If voltages or grounds are missing. Disconnect the printhead cables from finger oils or hand lotion. ... dc on pin 10 at J8 and +5 V dc on page 3-16. Check the springs in PostScript 3 emulation, the printer is flushing data (an error message is displayed). • Ensure correct printer driver is being used . • Select hex trace mode to determine what the problem is. • Restore factory...
... properly. • Make sure the printer front cover is closed . Install more information. • If voltages are not printing, and an error message is firmly plugged in at J100. • If voltages or grounds are missing. Disconnect the printhead cables from finger oils or hand lotion. ... dc on pin 10 at J8 and +5 V dc on page 3-16. Check the springs in PostScript 3 emulation, the printer is flushing data (an error message is displayed). • Ensure correct printer driver is being used . • Select hex trace mode to determine what the problem is. • Restore factory...
Service Manual
Page 67
...maintenance counter (Reset PC Cnt) The reset photoconductor maintenance counter resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. See "Print quality pages (Prt Quality Pgs)" on the operator panel and through the PJL data stream. If the duplex is ...changed : • SmartSwitch settings for 900 service errors. The event log provides a history of four pages. Users can be printed only in the Configuration menu. Page one contains device information...
...maintenance counter (Reset PC Cnt) The reset photoconductor maintenance counter resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. See "Print quality pages (Prt Quality Pgs)" on the operator panel and through the PJL data stream. If the duplex is ...changed : • SmartSwitch settings for 900 service errors. The event log provides a history of four pages. Users can be printed only in the Configuration menu. Page one contains device information...
Service Manual
Page 72
...the number of the buttons and the backlight illuminate, and PANEL TEST Press Count: 0 displays. If the test fails, then the message DRAM Error displays for approximately three seconds and the failure count increases by one or more buttons are malfunctioning. The power indicator blinks, indicating the ...final Press count does not match the total number of buttons that each button on , and then goes off the printer. 3-8 Lexmark™ E360d, E360dn To stop the test before it completes, turn off . Button Test The Button Test verifies the operation of the operator panel...
...the number of the buttons and the backlight illuminate, and PANEL TEST Press Count: 0 displays. If the test fails, then the message DRAM Error displays for approximately three seconds and the failure count increases by one or more buttons are malfunctioning. The power indicator blinks, indicating the ...final Press count does not match the total number of buttons that each button on , and then goes off the printer. 3-8 Lexmark™ E360d, E360dn To stop the test before it completes, turn off . Button Test The Button Test verifies the operation of the operator panel...
Service Manual
Page 78
.... No messages are stored in 9 mm of printer errors. The error log is also the latest error). This error was a 936 service error. Automatic Darkness Adjustment (Auto Dark Adj) This setting attempts to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn Pressing will display the sixth error as the... PC kit and maintenance counter resets and NVRAM resets initiated by one error per minute), but can be used when printing with a specific ...
.... No messages are stored in 9 mm of printer errors. The error log is also the latest error). This error was a 936 service error. Automatic Darkness Adjustment (Auto Dark Adj) This setting attempts to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn Pressing will display the sixth error as the... PC kit and maintenance counter resets and NVRAM resets initiated by one error per minute), but can be used when printing with a specific ...
Service Manual
Page 165
... S Strobe Adj 3-13 Registration 3-6 DRAM Test 3-8 4513-420, -430 E Edge to Edge 3-13 EP Defaults 3-13 error log clear log (diagnostics mode) 3-15 display log (diagnostics mode) 3-14 Print Log 3-15 error messages service error codes 2-15 user attendance messages 2-6 ESD-sensitive parts 4-1 F fan parts catalog 7-5 service check 2-23 frame, parts catalog 7-6 fuser parts catalog...
... S Strobe Adj 3-13 Registration 3-6 DRAM Test 3-8 4513-420, -430 E Edge to Edge 3-13 EP Defaults 3-13 error log clear log (diagnostics mode) 3-15 display log (diagnostics mode) 3-14 Print Log 3-15 error messages service error codes 2-15 user attendance messages 2-6 ESD-sensitive parts 4-1 F fan parts catalog 7-5 service check 2-23 frame, parts catalog 7-6 fuser parts catalog...
Service Manual
Page 166
...picks 2-28 paper picks but stops 2-27 paper picks sheets 2-28 paper trees, curls 2-29 I-2 Lexmark™ E360d, E360dn parallel port 2-29 print quality 2-30 black page 2-31 blank page 2-30 heavy background 2-...error codes 2-15 service menus 3-1 special tools 1-8 specifications connectivity 1-4 input trays 1-5 memory 1-3 operating systems 1-4 photoconductor capacity 1-5 print media 1-6 toner capacity 1-5 start 2-1 strobe adjustment 3-13 symptom tables 2-20 POST 2-20 printer 2-21 T tools 1-8 Top Margin 3-6 Transfer 3-13 transfer roll parts catalog 7-7 service check 2-37 U user attendance messages...
...picks 2-28 paper picks but stops 2-27 paper picks sheets 2-28 paper trees, curls 2-29 I-2 Lexmark™ E360d, E360dn parallel port 2-29 print quality 2-30 black page 2-31 blank page 2-30 heavy background 2-...error codes 2-15 service menus 3-1 special tools 1-8 specifications connectivity 1-4 input trays 1-5 memory 1-3 operating systems 1-4 photoconductor capacity 1-5 print media 1-6 toner capacity 1-5 start 2-1 strobe adjustment 3-13 symptom tables 2-20 POST 2-20 printer 2-21 T tools 1-8 Top Margin 3-6 Transfer 3-13 transfer roll parts catalog 7-7 service check 2-37 U user attendance messages...
