User Guide
Page 5
... from Tray 1...100 Clearing jams from Tray 2...102 Clearing jams in the manual feeder...103 Clearing jams behind the rear door...104 Troubleshooting 106 Understanding printer messages...106 Close door...106 Load with ...106 Load with ...106 Load with ...106 Load with ...106 Load manual feeder with ... many flash options installed ...107 58 Too many trays attached ...108 59 Incompatible tray ...108 88 Replace toner ...108 Solving basic printer problems...108 Solving printing problems...109 Jobs do not print...109 Multiple-language PDFs do not print...110 Job takes longer than expected to...
... from Tray 1...100 Clearing jams from Tray 2...102 Clearing jams in the manual feeder...103 Clearing jams behind the rear door...104 Troubleshooting 106 Understanding printer messages...106 Close door...106 Load with ...106 Load with ...106 Load with ...106 Load with ...106 Load manual feeder with ... many flash options installed ...107 58 Too many trays attached ...108 59 Incompatible tray ...108 88 Replace toner ...108 Solving basic printer problems...108 Solving printing problems...109 Jobs do not print...109 Multiple-language PDFs do not print...110 Job takes longer than expected to...
User Guide
Page 9
...we do, and your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here Setup documentation-The setup documentation came with the printer software. • The printer software is available on our...; Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing depending on the Lexmark Web site at http://support.lexmark.com. If ...
...we do, and your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here Setup documentation-The setup documentation came with the printer software. • The printer software is available on our...; Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing depending on the Lexmark Web site at http://support.lexmark.com. If ...
User Guide
Page 31
Wait until the printer returns to the Ready state. Wait or press . Slowly Blinking Busy - Blinking Flushing Buffer - Interpreting the printer control panel lights 31 Light sequence Hex Trace Ready - Blinking What you can do Use Hex Trace to troubleshoot printing problems. Turn the printer off and then on again to return to the Ready state. Blinking -
Wait until the printer returns to the Ready state. Wait or press . Slowly Blinking Busy - Blinking Flushing Buffer - Interpreting the printer control panel lights 31 Light sequence Hex Trace Ready - Blinking What you can do Use Hex Trace to troubleshoot printing problems. Turn the printer off and then on again to return to the Ready state. Blinking -
User Guide
Page 106
...an automatically selected tray. • Cancel the current job. Load with the correct paper type and size. • Cancel the current job. Troubleshooting Understanding printer messages Close door Close the front door of the following : • Load the manual feeder with the correct paper type and size. •...; Press to continue printing. Troubleshooting 106 Load with Try one or more of the following: • Load the paper tray or other source with Try one or more of the printer. to continue printing. Load manual feeder with Try one or ...
...an automatically selected tray. • Cancel the current job. Load with the correct paper type and size. • Cancel the current job. Troubleshooting Understanding printer messages Close door Close the front door of the following : • Load the manual feeder with the correct paper type and size. •...; Press to continue printing. Troubleshooting 106 Load with Try one or more of the following: • Load the paper tray or other source with Try one or more of the printer. to continue printing. Load manual feeder with Try one or ...
User Guide
Page 107
...wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to continue printing. The printer manually overrides the request, and then paper prints from an automatically selected tray. • Cancel the current job. Try one... one or more of paper from the standard exit bin. 31 Defective cartridge The toner cartridge is not functioning properly. Troubleshooting 107 The printer manually overrides the request, and then paper prints from an automatically selected tray. • Cancel the current job.
...wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to continue printing. The printer manually overrides the request, and then paper prints from an automatically selected tray. • Cancel the current job. Try one... one or more of paper from the standard exit bin. 31 Defective cartridge The toner cartridge is not functioning properly. Troubleshooting 107 The printer manually overrides the request, and then paper prints from an automatically selected tray. • Cancel the current job.
User Guide
Page 108
... the additional tray(s). 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Solving basic printer problems If there are correct. Check the printer power switch. • The printer cable is turned on. This often fixes the problem. Troubleshooting 108 Note: Optional trays lock together when stacked. Try one or more of...
... the additional tray(s). 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Solving basic printer problems If there are correct. Check the printer power switch. • The printer cable is turned on. This often fixes the problem. Troubleshooting 108 Note: Optional trays lock together when stacked. Try one or more of...
User Guide
Page 109
...documentation that you installed the correct printer software for your printer. To verify that the status shows Connected. MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 109 Copies of the following: ...MAKE SURE THE PRINTER IS READY TO PRINT Make sure the light is on the Software and Documentation CD to...
...documentation that you installed the correct printer software for your printer. To verify that the status shows Connected. MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 109 Copies of the following: ...MAKE SURE THE PRINTER IS READY TO PRINT Make sure the light is on the Software and Documentation CD to...
User Guide
Page 110
One of these utilities installs with the paper loaded in the tray. Troubleshooting 110 Multiple-language PDFs do one or more of the following : • If the printer is on the wrong paper These are possible solutions. The Print dialog appears. 3 Select Print as image. 4 Click OK. Make sure the ...fonts, the number and complexity of images, and the number of a Web browser. From the Settings tab, click Paper Menu • If the printer is too complex. Job takes longer than expected to print The job is connected to print in a Macintosh operating system. CHECK THE PAPER TAB ...
One of these utilities installs with the paper loaded in the tray. Troubleshooting 110 Multiple-language PDFs do one or more of the following : • If the printer is on the wrong paper These are possible solutions. The Print dialog appears. 3 Select Print as image. 4 Click OK. Make sure the ...fonts, the number and complexity of images, and the number of a Web browser. From the Settings tab, click Paper Menu • If the printer is too complex. Job takes longer than expected to print The job is connected to print in a Macintosh operating system. CHECK THE PAPER TAB ...
User Guide
Page 111
... setting for Macintosh. One of your job. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by typing the printer IP address into the address field of these utilities installs with the same paper size and type. • From Print Properties or the print...sure to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for "Collate copies" is On, or the Collate check box is On. Troubleshooting 111 To exit Hex Trace mode, turn the printer off and back on a network, access the Embedded Web Server by ...
... setting for Macintosh. One of your job. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by typing the printer IP address into the address field of these utilities installs with the same paper size and type. • From Print Properties or the print...sure to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for "Collate copies" is On, or the Collate check box is On. Troubleshooting 111 To exit Hex Trace mode, turn the printer off and back on a network, access the Embedded Web Server by ...
User Guide
Page 112
... set up in the Installed Options list. Try one or more of the following : RESET THE PRINTER Turn the printer off . 2 Unplug the printer from the wall outlet. 3 Check the connection between the option and the printer. Troubleshooting 112 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the...
... set up in the Installed Options list. Try one or more of the following : RESET THE PRINTER Turn the printer off . 2 Unplug the printer from the wall outlet. 3 Check the connection between the option and the printer. Troubleshooting 112 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the...
User Guide
Page 113
... a fresh package. • Store paper in its original wrapper until you load does not exceed the maximum stack height indicated in the tray to the printer system board. FLEX, FAN, AND STRAIGHTEN THE PAPER BEFORE LOADING IT IN THE TRAY MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY... Make sure the stack of the following: CHECK THE PAPER Use recommended paper or specialty media. For more of paper you use it. Troubleshooting 113 Try one or more information, see "Paper and specialty media guide" on after jam is cleared The paper path is securely connected to the...
... a fresh package. • Store paper in its original wrapper until you load does not exceed the maximum stack height indicated in the tray to the printer system board. FLEX, FAN, AND STRAIGHTEN THE PAPER BEFORE LOADING IT IN THE TRAY MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY... Make sure the stack of the following: CHECK THE PAPER Use recommended paper or specialty media. For more of paper you use it. Troubleshooting 113 Try one or more information, see "Paper and specialty media guide" on after jam is cleared The paper path is securely connected to the...
User Guide
Page 114
...not correct the problem, call Customer Support. You may help you solve print quality problems. If these utilities installs with the printer software. Troubleshooting 114 On - The light sequence that requires adjustment or replacement. On 5 Press and release until all lights cycle. On ...- One of your Web browser. Do one of the following topics may have a printer part that represents the Home menu appears. - Note:...
...not correct the problem, call Customer Support. You may help you solve print quality problems. If these utilities installs with the printer software. Troubleshooting 114 On - The light sequence that requires adjustment or replacement. On 5 Press and release until all lights cycle. On ...- One of your Web browser. Do one of the following topics may have a printer part that represents the Home menu appears. - Note:...
User Guide
Page 115
...cartridge, margin settings, and minimum stroke width, and a graphic for evaluating the print quality • Two pages for the paper size loaded. Troubleshooting 115 Blank pages Try one or more of graphics 7 Examine the pages to be serviced. For more of printing. Try one or more .... If there are problems, see "Solving print quality problems" on page 114. To return to the correct positions for assessing how well the printer is capable of printing various types of the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor ...
...cartridge, margin settings, and minimum stroke width, and a graphic for evaluating the print quality • Two pages for the paper size loaded. Troubleshooting 115 Blank pages Try one or more of graphics 7 Examine the pages to be serviced. For more of printing. Try one or more .... If there are problems, see "Solving print quality problems" on page 114. To return to the correct positions for assessing how well the printer is capable of printing various types of the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor ...
User Guide
Page 116
.... To access the Paper menu, do one of the following: • If the printer is on a network, access the Embedded Web Server by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. Troubleshooting 116 To access the Quality menu, do one of the following : THE PHOTOCONDUCTOR...
.... To access the Paper menu, do one of the following: • If the printer is on a network, access the Embedded Web Server by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. Troubleshooting 116 To access the Quality menu, do one of the following : THE PHOTOCONDUCTOR...
User Guide
Page 119
... the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off Troubleshooting 119 CHECK THE PAPER Avoid textured paper with rough finishes. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded... the guides in the tray. THE TONER MAY BE LOW When Toner is low appears on the page These are using paper that meets the printer specifications.
... the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off Troubleshooting 119 CHECK THE PAPER Avoid textured paper with rough finishes. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded... the guides in the tray. THE TONER MAY BE LOW When Toner is low appears on the page These are using paper that meets the printer specifications.
User Guide
Page 120
... the tray. Toner specks These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 120 CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in the tray. Transparency print quality is set to.... CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.
... the tray. Toner specks These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 120 CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in the tray. Transparency print quality is set to.... CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.
User Guide
Page 121
...inside of the following : THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For ..., select the paper source from a hot component, allow the surface to cool before touching. To reduce the risk of the following : Troubleshooting 121 THERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions. Streaked horizontal lines These are possible...
...inside of the following : THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For ..., select the paper source from a hot component, allow the surface to cool before touching. To reduce the risk of the following : Troubleshooting 121 THERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines These are possible solutions. Streaked horizontal lines These are possible...
User Guide
Page 122
... IS TONER IN THE PAPER PATH Contact Customer Support. Solid black or white streaks appear on transparencies or paper These are possible solutions. Troubleshooting 122 CAUTION-HOT SURFACE: The inside of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is correct for the... job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users...
... IS TONER IN THE PAPER PATH Contact Customer Support. Solid black or white streaks appear on transparencies or paper These are possible solutions. Troubleshooting 122 CAUTION-HOT SURFACE: The inside of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is correct for the... job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users...
User Guide
Page 123
... countries or regions, visit the Lexmark Web site at http://support.lexmark.com. For more information, see the label on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you call 1-800-539-...6275. Contacting Customer Support When you have already taken to find a solution. In the U.S. Troubleshooting 123 You need to extend the life of the printer. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from ...
... countries or regions, visit the Lexmark Web site at http://support.lexmark.com. For more information, see the label on the menu settings page. or Canada, call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you call 1-800-539-...6275. Contacting Customer Support When you have already taken to find a solution. In the U.S. Troubleshooting 123 You need to extend the life of the printer. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from ...
User Guide
Page 139
...sheet tray 44 optional 550-sheet tray 44 standard 250-sheet tray 40 Local Printer Settings Utility installing 65 using 66 M manual duplex printing 56 manual feeder loading 45 memory card installing 17 troubleshooting 113 menu settings page printing 61 menus Custom Types 72 Default Source 67 ...menu 80 Power Saver adjusting 27 print job canceling from Macintosh 63 canceling from the printer control panel 63 canceling from Windows 63 print quality test pages printing 62, 114 print quality troubleshooting blank pages 115 characters have jagged edges 115 clipped images 115 ghost images 116 gray...
...sheet tray 44 optional 550-sheet tray 44 standard 250-sheet tray 40 Local Printer Settings Utility installing 65 using 66 M manual duplex printing 56 manual feeder loading 45 memory card installing 17 troubleshooting 113 menu settings page printing 61 menus Custom Types 72 Default Source 67 ...menu 80 Power Saver adjusting 27 print job canceling from Macintosh 63 canceling from the printer control panel 63 canceling from Windows 63 print quality test pages printing 62, 114 print quality troubleshooting blank pages 115 characters have jagged edges 115 clipped images 115 ghost images 116 gray...