Troubleshooting Guide
Page 1
... invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. Printer control panel display is supported. Error message about reading USB drive appears Make sure the USB drive is blank or displays only diamonds The printer self test failed. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of these possibilities, turn the printer on . If the status is securely attached to make sure they are secure. Lexmark...
... invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. Printer control panel display is supported. Error message about reading USB drive appears Make sure the USB drive is blank or displays only diamonds The printer self test failed. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of these possibilities, turn the printer on . If the status is securely attached to make sure they are secure. Lexmark...
Troubleshooting Guide
Page 3
... error messages. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to the computer and the printer. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting...
... error messages. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to the computer and the printer. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting...
Troubleshooting Guide
Page 4
... supports multiple caller ID patterns. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is subscribed to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to the caller ID service. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in , the power is plugged in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup...
... supports multiple caller ID patterns. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is subscribed to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to the caller ID service. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in , the power is plugged in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup...
Troubleshooting Guide
Page 7
... operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Try one or more information, see the chapter about installing software for the paper size loaded. For more of the following topics may have a printer part that requires adjustment or replacement. Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is securely connected. The print quality test pages print...
... operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Try one or more information, see the chapter about installing software for the paper size loaded. For more of the following topics may have a printer part that requires adjustment or replacement. Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is securely connected. The print quality test pages print...
Troubleshooting Guide
Page 11
... feeder to cool before touching. CHECK THE PAPER Avoid textured paper with a new one. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be hot. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines...
... feeder to cool before touching. CHECK THE PAPER Avoid textured paper with a new one. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be hot. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Streaked vertical lines...
User's Guide
Page 46
... restore the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. A list of installed options appears toward the bottom of the page. If an option you access the menu again, choose another value, and save other settings from the menus, they replace the factory default settings as user default settings. A user default setting remains...
... restore the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. A list of installed options appears toward the bottom of the page. If an option you access the menu again, choose another value, and save other settings from the menus, they replace the factory default settings as user default settings. A user default setting remains...
User's Guide
Page 59
... printer from the menu. c Make any necessary changes to accept the Printer Software License Agreement. c Click Agree to the serial settings. i Click the + beside the printer model under SelectComponents. b Locate the submenu with port settings. b Click Install Printer and Software. g Select the manufacturer of your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to the menu with serial port settings. Additional printer setup 59 j Click Add. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation...
... printer from the menu. c Make any necessary changes to accept the Printer Software License Agreement. c Click Agree to the serial settings. i Click the + beside the printer model under SelectComponents. b Locate the submenu with port settings. b Click Install Printer and Software. g Select the manufacturer of your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to the menu with serial port settings. Additional printer setup 59 j Click Add. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation...
User's Guide
Page 103
... Options button opens a screen where you can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as documents printed on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change to graphics and pictures. Scale This option creates an image from your copies will be set to Auto Size Match, each copy to fit loaded paper...
... Options button opens a screen where you can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as documents printed on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change to graphics and pictures. Scale This option creates an image from your copies will be set to Auto Size Match, each copy to fit loaded paper...
User's Guide
Page 174
... Save setting is the factory default setting. • The Off setting filters print jobs using a USB cable. Understanding printer menus 174 The menu selection is updated. Mac Binary PS On Off Auto Sets the printer to restart. Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before normal processing is resumed. • The USB buffer size value can be changed in the printer, the size of the parallel, serial, and network buffers. • Changing this setting from the printer control panel...
... Save setting is the factory default setting. • The Off setting filters print jobs using a USB cable. Understanding printer menus 174 The menu selection is updated. Mac Binary PS On Off Auto Sets the printer to restart. Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before normal processing is resumed. • The USB buffer size value can be changed in the printer, the size of the parallel, serial, and network buffers. • Changing this setting from the printer control panel...
User's Guide
Page 240
... the tray. • Check the Print Properties or Print dialog settings to redial the fax number. Waiting for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Touch Continue to disable Resource Save and continue printing...
... the tray. • Check the Print Properties or Print dialog settings to redial the fax number. Waiting for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Touch Continue to disable Resource Save and continue printing...
User's Guide
Page 261
... the number of your Web browser. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. For more information, see "Printing a menu settings page" on page 46. Restoring the factory default settings If you want to decrease or increase the time the printer waits before you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of minutes before it enters Power Saver mode. 5 Click Submit. Adjusting Power...
... the number of your Web browser. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. For more information, see "Printing a menu settings page" on page 46. Restoring the factory default settings If you want to decrease or increase the time the printer waits before you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of minutes before it enters Power Saver mode. 5 Click Submit. Adjusting Power...
User's Guide
Page 308
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
User's Guide
Page 309
... Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status 259 does not open 289 networking settings 259 setting...
... Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status 259 does not open 289 networking settings 259 setting...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
Page 311
... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
User's Guide
Page 312
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
User's Guide
Page 313
... Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page 239 Serial 239 Set clock 239 SMTP server not set up . Scan Job Canceled 232 Fax failed 232 Fax memory full 232 Fax...
... Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page 239 Serial 239 Set clock 239 SMTP server not set up . Scan Job Canceled 232 Fax failed 232 Fax memory full 232 Fax...
User's Guide
Page 315
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
Help Menu Pages
Page 1
... part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Other translations are available on the Software and Documentation CD. The User's Guide provides information about setting up the printer. Menu item Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide (this page) Print defects guide Supplies guide Description Prints all the guides Provides information about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book...
... part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Other translations are available on the Software and Documentation CD. The User's Guide provides information about setting up the printer. Menu item Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide (this page) Print defects guide Supplies guide Description Prints all the guides Provides information about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book...
Help Menu Pages
Page 4
... page. The factory default setting for Number. Header/Footer This option turns on . Collate This option keeps the pages of a print job stacked in the specified header or footer location. The separator sheets can be cropped. Custom Job This option combines multiple scanning jobs into a single job. Paper Saver is different from two-sided original documents. This can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save...
... page. The factory default setting for Number. Header/Footer This option turns on . Collate This option keeps the pages of a print job stacked in the specified header or footer location. The separator sheets can be cropped. Custom Job This option combines multiple scanning jobs into a single job. Paper Saver is different from two-sided original documents. This can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save...