Troubleshooting Guide
Page 1
... plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are possible solutions. This often fixes the problem. If Ready does not appear, then turn... display is turned on the display before sending a job to make sure they are secure. For more information, visit the Lexmark Web site at www.lexmark.com. Once you are correct. Turn the printer off by scrolling through the list of them. 1 For information regarding tested...
... plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are possible solutions. This often fixes the problem. If Ready does not appear, then turn... display is turned on the display before sending a job to make sure they are secure. For more information, visit the Lexmark Web site at www.lexmark.com. Once you are correct. Turn the printer off by scrolling through the list of them. 1 For information regarding tested...
Troubleshooting Guide
Page 12
...the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more of the following : CHECK THE TRANSPARENCIES Use only transparencies recommended by the ...printer manufacturer. THERE IS TONER IN THE PAPER PATH Contact Customer Support. You need to access the Embedded Web Server. Toner specks These are turned on the display, and the troubleshooting...
...the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more of the following : CHECK THE TRANSPARENCIES Use only transparencies recommended by the ...printer manufacturer. THERE IS TONER IN THE PAPER PATH Contact Customer Support. You need to access the Embedded Web Server. Toner specks These are turned on the display, and the troubleshooting...
User's Guide
Page 10
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
User's Guide
Page 263
... about 10 seconds, and then turn the printer back on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 263 Troubleshooting Solving basic printer problems If there are correct. Printer control panel display is supported. This often fixes the problem. Turn the printer...
... about 10 seconds, and then turn the printer back on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 263 Troubleshooting Solving basic printer problems If there are correct. Printer control panel display is supported. This often fixes the problem. Turn the printer...
User's Guide
Page 264
...the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly ...CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print. For more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 264 Try one or more of paper from the standard exit bin. Try one or more of the printer software are also...
...the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly ...CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print. For more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 264 Try one or more of paper from the standard exit bin. Try one or more of the printer software are also...
User's Guide
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... off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265
... off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265
User's Guide
Page 266
Troubleshooting 266 Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size ...
Troubleshooting 266 Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size ...
User's Guide
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Troubleshooting 267 Try one or more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded ...
Troubleshooting 267 Try one or more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded ...
User's Guide
Page 268
... removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. THE COPY IS TOO LIGHT OR...
... removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. THE COPY IS TOO LIGHT OR...
User's Guide
Page 269
... SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Troubleshooting 269 Try one or more of the following : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on . • The printer...
... SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Troubleshooting 269 Try one or more of the following : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on . • The printer...
User's Guide
Page 270
... sure the document or photo is satisfactory. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the scan for a higher quality output. Troubleshooting 270 Scanning takes too long or freezes the computer These are possible solutions. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution...
... sure the document or photo is satisfactory. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the scan for a higher quality output. Troubleshooting 270 Scanning takes too long or freezes the computer These are possible solutions. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution...
User's Guide
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...: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 271
...: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 271
User's Guide
Page 272
... tone, then plug a telephone into the wall jack. 2 Listen for the fax machine. TEMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is an analog device. Troubleshooting 272 CHECK FOR A DIAL TONE • Place a test call to the telephone number to which you want to send a fax to make sure you are...
... tone, then plug a telephone into the wall jack. 2 Listen for the fax machine. TEMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is an analog device. Troubleshooting 272 CHECK FOR A DIAL TONE • Place a test call to the telephone number to which you want to send a fax to make sure you are...
User's Guide
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... TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to Answer box, enter the number of your Web browser. Troubleshooting 273 THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of times the phone line rings before...
... TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to Answer box, enter the number of your Web browser. Troubleshooting 273 THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of times the phone line rings before...
User's Guide
Page 274
... IS SET UP PROPERLY • Check to make sure the shortcut number has been programmed for the number that the quality of your Web browser. Troubleshooting 274 Place these items on the scanner glass in the upper left corner. There may have been a problem with the quality of the printer, then...
... IS SET UP PROPERLY • Check to make sure the shortcut number has been programmed for the number that the quality of your Web browser. Troubleshooting 274 Place these items on the scanner glass in the upper left corner. There may have been a problem with the quality of the printer, then...
User's Guide
Page 275
... operate correctly or quits after it . MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the option instruction sheet. Troubleshooting 275 If the option is not listed, then reinstall it is listed in the printer driver" on . MAKE SURE THE OPTION IS SELECTED From the..., and then turn the printer on page 48. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see if the option is installed These are printing from, select the option.
... operate correctly or quits after it . MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the option instruction sheet. Troubleshooting 275 If the option is not listed, then reinstall it is listed in the printer driver" on . MAKE SURE THE OPTION IS SELECTED From the..., and then turn the printer on page 48. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see if the option is installed These are printing from, select the option.
User's Guide
Page 276
... information, see "Loading the envelope feeder" on . For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is listed on . Try one or more of the following : THE ELEVATOR TRAY... turn the printer on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Troubleshooting 276
... information, see "Loading the envelope feeder" on . For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is listed on . Try one or more of the following : THE ELEVATOR TRAY... turn the printer on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Troubleshooting 276
User's Guide
Page 277
... option. Flash memory card Make sure the flash memory card is securely connected to the correct connector. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that it is securely connected. ... about installing software for network printing, see the hardware setup documentation that came with the option. Troubleshooting 277 Hard disk with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the...
... option. Flash memory card Make sure the flash memory card is securely connected to the correct connector. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that it is securely connected. ... about installing software for network printing, see the hardware setup documentation that came with the option. Troubleshooting 277 Hard disk with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the...
User's Guide
Page 278
...: 1 Make sure the printer is on the multipurpose feeder. Solving paper feed problems Paper frequently jams These are possible solutions. Set Jam Recovery to Off. Troubleshooting 278 MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the following: CHECK THE PAPER Use recommended...
...: 1 Make sure the printer is on the multipurpose feeder. Solving paper feed problems Paper frequently jams These are possible solutions. Set Jam Recovery to Off. Troubleshooting 278 MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the following: CHECK THE PAPER Use recommended...
User's Guide
Page 279
... part that requires adjustment or replacement. Try one or more information, contact Customer Support. The print quality test pages print. 7 Touch Back. 8 Touch Exit Configuration. Troubleshooting 279 8 Touch Submit. 9 Touch . The printer performs a power-on . 4 Release the buttons when the screen with the progress bar appears.
... part that requires adjustment or replacement. Try one or more information, contact Customer Support. The print quality test pages print. 7 Touch Back. 8 Touch Exit Configuration. Troubleshooting 279 8 Touch Submit. 9 Touch . The printer performs a power-on . 4 Release the buttons when the screen with the progress bar appears.