Troubleshooting Guide
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...are also available on . Contact your system support person to print in the tray. For more information, visit the Lexmark Web site at www.lexmark.com. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • ...the list of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer on the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. If the status is Not Connected, check the network cables, and ...
...are also available on . Contact your system support person to print in the tray. For more information, visit the Lexmark Web site at www.lexmark.com. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • ...the list of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer on the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. If the status is Not Connected, check the network cables, and ...
Troubleshooting Guide
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... display, and the troubleshooting steps you have already taken to find a solution. Try one or more information, see the label on and connected to the same network. Contacting Customer Support When you call (1-800-539-6275). In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Embedded...
... display, and the troubleshooting steps you have already taken to find a solution. Try one or more information, see the label on and connected to the same network. Contacting Customer Support When you call (1-800-539-6275). In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Embedded...
User's Guide
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Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
User's Guide
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...dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Once you want to the printer and the host computer, print server, option, or other network device. • All options...not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on. Troubleshooting 263 Check the printer power switch. • The printer cable is turned on . Printer control panel display is supported. Error message ...
...dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Once you want to the printer and the host computer, print server, option, or other network device. • All options...not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on. Troubleshooting 263 Check the printer power switch. • The printer cable is turned on . Printer control panel display is supported. Error message ...
User's Guide
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...network. • Print a network setup page and check that you are using the correct printer software. • If you are using compatible printer software. Troubleshooting 264 CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT...Load paper in the tray. Contact your system support person to make sure you are secure. Try one or more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of paper from the standard exit bin. ...
...network. • Print a network setup page and check that you are using the correct printer software. • If you are using compatible printer software. Troubleshooting 264 CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT...Load paper in the tray. Contact your system support person to make sure you are secure. Try one or more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of paper from the standard exit bin. ...
User's Guide
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... the printer is on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265 Job prints from the Print dialog. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of...
... the printer is on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265 Job prints from the Print dialog. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of...
User's Guide
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... automatically sense the paper size. Note: Setting Collate to On. You must set Collate to Off in the software overrides the setting in the job. Troubleshooting 266 Large jobs do not collate These are possible solutions. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From...
... automatically sense the paper size. Note: Setting Collate to On. You must set Collate to Off in the software overrides the setting in the job. Troubleshooting 266 Large jobs do not collate These are possible solutions. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From...
User's Guide
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8 Touch Submit. 9 Touch . Troubleshooting 267 Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Scanner unit does not close Make sure ...
8 Touch Submit. 9 Touch . Troubleshooting 267 Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Scanner unit does not close Make sure ...
User's Guide
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...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on page 249. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see "Cleaning the...
...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on page 249. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see "Cleaning the...
User's Guide
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... is loaded facedown on . Once you have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Troubleshooting 269 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. AN ERROR MAY HAVE...
... is loaded facedown on . Once you have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Troubleshooting 269 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. AN ERROR MAY HAVE...
User's Guide
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... original document is satisfactory. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Partial document or photo scans These are possible solutions. Troubleshooting 270 Scanning takes too long or freezes the computer These are possible solutions. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of...
... original document is satisfactory. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Partial document or photo scans These are possible solutions. Troubleshooting 270 Scanning takes too long or freezes the computer These are possible solutions. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of...
User's Guide
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... Paper menu. 2 Before sending the job to use. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 271 Cannot scan from the Page Setup dialog. Contact your region supports multiple caller ID patterns, you may have to the caller ID service. Try...
... Paper menu. 2 Before sending the job to use. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 271 Cannot scan from the Page Setup dialog. Contact your region supports multiple caller ID patterns, you may have to the caller ID service. Try...
User's Guide
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... plug a telephone into the wall jack. 2 Listen for the fax machine. CHECK FOR JAMS Clear any answering machines, computers with modems, or telephone line splitters. Troubleshooting 272
... plug a telephone into the wall jack. 2 Listen for the fax machine. CHECK FOR JAMS Clear any answering machines, computers with modems, or telephone line splitters. Troubleshooting 272
User's Guide
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Troubleshooting 273 To enable both Voice Mail and the printer to answer calls, you do not know the IP address of the printer, then print a network ...
Troubleshooting 273 To enable both Voice Mail and the printer to answer calls, you do not know the IP address of the printer, then print a network ...
User's Guide
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... the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Place these items on the scanner glass in the upper left corner. Troubleshooting 274 Try one or more of the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you...
... the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Place these items on the scanner glass in the upper left corner. Troubleshooting 274 Try one or more of the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you...
User's Guide
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... OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about.... If the option is not listed, then reinstall it is listed in the printer driver" on . Paper trays These are printing from, select the option. Troubleshooting 275 Solving option problems Option does not operate correctly or quits after it .
... OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about.... If the option is not listed, then reinstall it is listed in the printer driver" on . Paper trays These are printing from, select the option. Troubleshooting 275 Solving option problems Option does not operate correctly or quits after it .
User's Guide
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... match the envelopes you are possible solutions. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. • For Macintosh users... for the envelope feeder from the Print dialog. RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on . Troubleshooting 276 Reinstall the paper tray.
... match the envelopes you are possible solutions. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. • For Macintosh users... for the envelope feeder from the Print dialog. RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on . Troubleshooting 276 Reinstall the paper tray.
User's Guide
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... on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Troubleshooting 277 Try one or more information, see the Networking Guide on the Software and Documentation CD Memory card Make sure the memory card is ...securely connected to view the envelope feeder instruction sheet. Reinstall the option. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that came with the envelope feeder, or ...
... on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Troubleshooting 277 Try one or more information, see the Networking Guide on the Software and Documentation CD Memory card Make sure the memory card is ...securely connected to view the envelope feeder instruction sheet. Reinstall the option. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that came with the envelope feeder, or ...
User's Guide
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... Paper frequently jams These are possible solutions. Clear jammed paper from a fresh package. • Store paper in its original wrapper until On or Auto appears. Troubleshooting 278 Set Jam Recovery to Auto or On: 1 Make sure the printer is on the multipurpose feeder.
... Paper frequently jams These are possible solutions. Clear jammed paper from a fresh package. • Store paper in its original wrapper until On or Auto appears. Troubleshooting 278 Set Jam Recovery to Auto or On: 1 Make sure the printer is on the multipurpose feeder.
User's Guide
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... paper in the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Troubleshooting 279 Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Blank...
... paper in the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Troubleshooting 279 Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Blank...