Troubleshooting Guide
Page 1
... printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on. Error message about reading USB drive appears Make sure the USB drive is Not Connected, check the network cables, and then try printing the network setup page again. Jobs do not print These are also available on . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. If the status is supported. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server...
... printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on. Error message about reading USB drive appears Make sure the USB drive is Not Connected, check the network cables, and then try printing the network setup page again. Jobs do not print These are also available on . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. If the status is supported. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server...
Troubleshooting Guide
Page 3
... a clean, lint-free cloth dampened with the scanner. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any error messages...
... a clean, lint-free cloth dampened with the scanner. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any error messages...
Troubleshooting Guide
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... : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in , the power is an analog device. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is loaded facedown on whether your DSL provider. • If you are using DSL, then connect to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job...
... : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is on the scanner glass in , the power is an analog device. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is loaded facedown on whether your DSL provider. • If you are using DSL, then connect to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job...
Troubleshooting Guide
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.... 9 Touch . The printer performs a power-on the Software and Documentation CD Memory card Make sure the memory card is securely connected to the correct connector. The print quality test pages print. 7 Touch Back. 8 Touch Exit Configuration. Internal Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Solving paper feed problems Paper frequently jams These are possible solutions. Clear jammed paper from a fresh...
.... 9 Touch . The printer performs a power-on the Software and Documentation CD Memory card Make sure the memory card is securely connected to the correct connector. The print quality test pages print. 7 Touch Back. 8 Touch Exit Configuration. Internal Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Solving paper feed problems Paper frequently jams These are possible solutions. Clear jammed paper from a fresh...
Troubleshooting Guide
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.... Clear any paper you see. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one . If the problem continues, the printer may need to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users...
.... Clear any paper you see. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one . If the problem continues, the printer may need to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users...
User's Guide
Page 46
1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is on page 261. 1 Make sure the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. To restore the factory default settings, see "Restoring the factory default settings" on and Ready appears. 2 On the home screen, touch . If an option you select and save it...
1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is on page 261. 1 Make sure the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. To restore the factory default settings, see "Restoring the factory default settings" on and Ready appears. 2 On the home screen, touch . If an option you select and save it...
User's Guide
Page 59
... printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to configure the printer and the computer so they can communicate. Make sure you will need to the menu with serial port settings. b Locate the submenu with port settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. h From the second pop-up serial printing In serial printing, data is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup...
... printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to configure the printer and the computer so they can communicate. Make sure you will need to the menu with serial port settings. b Locate the submenu with port settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. h From the second pop-up serial printing In serial printing, data is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup...
User's Guide
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... text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. touch the right arrow to increase the value by 1%; Options Touching the Options button opens a screen where you can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change. • Hold your copies will turn Collate off...
... text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. touch the right arrow to increase the value by 1%; Options Touching the Options button opens a screen where you can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change. • Hold your copies will turn Collate off...
User's Guide
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... print jobs Notes: • Auto is updated. The menu selection is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to an external print server through the USB port. USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable or reduce the size of the USB input buffer Disabled Notes: Auto...
... print jobs Notes: • Auto is updated. The menu selection is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to an external print server through the USB port. USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable or reduce the size of the USB input buffer Disabled Notes: Auto...
User's Guide
Page 240
... Feeder Size is set to Universal, make sure the paper is using a different paper tray. • Check tray length and width guides and make sure the paper is properly loaded in the tray. • Check the Print Properties or Print dialog settings to redial the fax number. USB/USB The printer is large enough for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove...
... Feeder Size is set to Universal, make sure the paper is using a different paper tray. • Check tray length and width guides and make sure the paper is properly loaded in the tray. • Check the Print Properties or Print dialog settings to redial the fax number. USB/USB The printer is large enough for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove...
User's Guide
Page 261
... number of your Web browser. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . Using the printer control panel 1 Make sure the printer is 30 minutes. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Restoring the factory default settings If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of minutes you restore the factory default settings. For more information, see "Printing a menu settings page...
... number of your Web browser. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . Using the printer control panel 1 Make sure the printer is 30 minutes. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Restoring the factory default settings If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of minutes you restore the factory default settings. For more information, see "Printing a menu settings page...
User's Guide
Page 308
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
User's Guide
Page 309
... of paper jam 259 notice of the paper (duplexing) 97 photos 94 placing separator sheets between copies 99 quick copy 93 reducing 97 selecting a tray 96 to letterhead 95 using the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. configuration information wireless network 49 configurations printer 16 Configure MP menu 155 configuring port settings 57 configuring the e-mail settings 107...
... of paper jam 259 notice of the paper (duplexing) 97 photos 94 placing separator sheets between copies 99 quick copy 93 reducing 97 selecting a tray 96 to letterhead 95 using the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. configuration information wireless network 49 configurations printer 16 Configure MP menu 155 configuring port settings 57 configuring the e-mail settings 107...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
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... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
User's Guide
Page 312
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
User's Guide
Page 313
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
User's Guide
Page 315
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
Help Menu Pages
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..., including copying, scanning, and faxing. They contain information about using an FTP address, shortcut numbers, or the address book, and about loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. English, French, German, and Spanish translations are stored in the multifunction printer (MFP) as PDFs. Information guide Page 1 of 18 Information guide Help menu The Help menu consists of a series of Help pages that are stored in the printer. Additional language support The User's Guide, Setup sheet, and Help pages are available...
..., including copying, scanning, and faxing. They contain information about using an FTP address, shortcut numbers, or the address book, and about loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. English, French, German, and Spanish translations are stored in the multifunction printer (MFP) as PDFs. Information guide Page 1 of 18 Information guide Help menu The Help menu consists of a series of Help pages that are stored in the printer. Additional language support The User's Guide, Setup sheet, and Help pages are available...
Help Menu Pages
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... Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Margin Shift This option increases the size of paper between copies, pages, and print jobs. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on the output page. Separator Sheets This option places a blank piece of the margin a specified distance. You can be drawn from a tray that contains a type or color...
... Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Margin Shift This option increases the size of paper between copies, pages, and print jobs. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on the output page. Separator Sheets This option places a blank piece of the margin a specified distance. You can be drawn from a tray that contains a type or color...