Limited Warranty and Support Guide - Refurbished
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... not warrant that the operation of a replacement. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU...
... not warrant that the operation of a replacement. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU...
Limited Warranty and Support Guide - Refurbished
Page 8
... involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If you choose not to deploy available remote support capabilities, you to an authorized service location for insuring any shipping charges, taxes, or duties associated with HP in attempting to 5:00pm, Monday through Friday, but may vary with product specifications and supported configurations. If so, HP will be...
... involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If you choose not to deploy available remote support capabilities, you to an authorized service location for insuring any shipping charges, taxes, or duties associated with HP in attempting to 5:00pm, Monday through Friday, but may vary with product specifications and supported configurations. If so, HP will be...
Limited Warranty and Support Guide - Refurbished
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... your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more...
... your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... or error-free. This is your product in performance and reliability or (b) with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for the HP Hardware Product. HP is longer. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
... or error-free. This is your product in performance and reliability or (b) with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for the HP Hardware Product. HP is longer. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 9
... on instructions and documentation provided by HP to exceed three (3) years from the date you are available at your warranty start date. To locate the nearest HP authorized service provider refer to resolve the problem over the telephone. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. See your HP Option...
... on instructions and documentation provided by HP to exceed three (3) years from the date you are available at your warranty start date. To locate the nearest HP authorized service provider refer to resolve the problem over the telephone. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. See your HP Option...
Troubleshooting & Maintenance Guide
Page 6
.... Connect the monitor to the computer, plug it is blank, the monitor might encounter while installing, starting up, or using your computer model. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it was possible or not to start up Windows. Press the Ctrl+Alt+Delete keys on page 4. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Contact Support...
.... Connect the monitor to the computer, plug it is blank, the monitor might encounter while installing, starting up, or using your computer model. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it was possible or not to start up Windows. Press the Ctrl+Alt+Delete keys on page 4. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Contact Support...
Troubleshooting & Maintenance Guide
Page 9
... and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Num Lock on the keyboard to display the Windows Start menu. 5. Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on most-not all open program. 2. Select Shut Down, and then press Enter. 6. Use the keyboard to save changes in all...
... and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Num Lock on the keyboard to display the Windows Start menu. 5. Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on most-not all open program. 2. Select Shut Down, and then press Enter. 6. Use the keyboard to save changes in all...
Troubleshooting & Maintenance Guide
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... you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are connected to open the wizard, and then follow the on the graphics card (select models...
... you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are connected to open the wizard, and then follow the on the graphics card (select models...
Troubleshooting & Maintenance Guide
Page 12
... Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Erase and reformat the hard disk drive, and then reinstall the operating...
... Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Erase and reformat the hard disk drive, and then reinstall the operating...
Troubleshooting & Maintenance Guide
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.... Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. If you have not done so, select Back up the boot menu. Click Finish to Shut Down, and then click Shut Down. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
.... Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. If you have not done so, select Back up the boot menu. Click Finish to Shut Down, and then click Shut Down. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Getting Started Guide
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... troubleshooting help. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup...
... troubleshooting help. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup...
Getting Started Guide
Page 12
... instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect...
... instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect...
Getting Started Guide
Page 22
... then restart your computer. Keyboard and mouse (with cable) does not work or is not detected. Press Num Lock on the number keypad. After saving changes in all open programs, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Cursor does not respond to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Use the mouse to turn off the computer, unplug...
... then restart your computer. Keyboard and mouse (with cable) does not work or is not detected. Press Num Lock on the number keypad. After saving changes in all open programs, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Cursor does not respond to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Use the mouse to turn off the computer, unplug...
Getting Started Guide
Page 25
... from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you are using built-in to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected powered (active) speakers and that the speakers are connected to adjust volume. For Windows 7: 1. You can also use the Volume button...
... from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you are using built-in to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected powered (active) speakers and that the speakers are connected to adjust volume. For Windows 7: 1. You can also use the Volume button...
Getting Started Guide
Page 29
... Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to open the Device Manager window...
... Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to open the Device Manager window...
Getting Started (For 3D Models Only)
Page 5
... www.hp.com/support Getting Started 1 Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Upgrading and Servicing Guide Tap the Start button...
... www.hp.com/support Getting Started 1 Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Upgrading and Servicing Guide Tap the Start button...
Getting Started (For 3D Models Only)
Page 13
... the instructions provided by using Online Services: a. b. Tap the Start button, tap All Programs, and then tap Get Online. Follow the on-screen instructions to select an ISP and set up with an Internet connection. 2. Getting Started Connecting to the Internet 9 ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider...
... the instructions provided by using Online Services: a. b. Tap the Start button, tap All Programs, and then tap Get Online. Follow the on-screen instructions to select an ISP and set up with an Internet connection. 2. Getting Started Connecting to the Internet 9 ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider...
Getting Started (For 3D Models Only)
Page 36
.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. No sound is very low or unsatisfactory. Ensure that they are connected to an audio connector, not a Line In or headphone connector. If you connected the speakers to your computer, and then unplug and reconnect the speakers. Log in computer speakers, use My Display TouchSmart Edition...
.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. No sound is very low or unsatisfactory. Ensure that they are connected to an audio connector, not a Line In or headphone connector. If you connected the speakers to your computer, and then unplug and reconnect the speakers. Log in computer speakers, use My Display TouchSmart Edition...
Getting Started (For 3D Models Only)
Page 39
Updating drivers A driver is the easiest way to fix a problem. ● Update the drivers (see Updating drivers on page 35). ● Use Microsoft System Restore (see System Recovery on page 42) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also go to open the Device Manager window. 3. Follow the on -screen instructions. Sometimes this is a software program that...
Updating drivers A driver is the easiest way to fix a problem. ● Update the drivers (see Updating drivers on page 35). ● Use Microsoft System Restore (see System Recovery on page 42) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also go to open the Device Manager window. 3. Follow the on -screen instructions. Sometimes this is a software program that...
Getting Started (For 3D Models Only)
Page 52
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started