User's Manual
Page 6
... Setup Menu 65 Display Brightness 66 Camera Sounds 67 Date & Time 68 USB Configuration 69 Language 70 Move Images to Card 71 Reset Settings 72 6 Troubleshooting and Support 73 Resetting the Camera 74 HP Image Zone Software 75 System Requirements (Windows Only 75 HP Image Zone Express (Windows Only) . . . . 76 6 HP Photosmart E217 User's Manual
... Setup Menu 65 Display Brightness 66 Camera Sounds 67 Date & Time 68 USB Configuration 69 Language 70 Move Images to Card 71 Reset Settings 72 6 Troubleshooting and Support 73 Resetting the Camera 74 HP Image Zone Software 75 System Requirements (Windows Only 75 HP Image Zone Express (Windows Only) . . . . 76 6 HP Photosmart E217 User's Manual
User's Manual
Page 73
Troubleshooting and Support 73 6 Troubleshooting and Support This chapter contains information on the following topics: • Resetting the camera (page 74) • HP Image Zone software, including system requirements and HP Image Zone Express (page 75) • Using the camera without installing the HP Image Zone software (page ...8226; Error messages on the camera (page 95) • Error messages on the computer (page 104) • Getting assistance from HP, including web and phone support (page 106) NOTE: For more information about solutions to problems mentioned here, as well as any other ...
Troubleshooting and Support 73 6 Troubleshooting and Support This chapter contains information on the following topics: • Resetting the camera (page 74) • HP Image Zone software, including system requirements and HP Image Zone Express (page 75) • Using the camera without installing the HP Image Zone software (page ...8226; Error messages on the camera (page 95) • Error messages on the computer (page 104) • Getting assistance from HP, including web and phone support (page 106) NOTE: For more information about solutions to problems mentioned here, as well as any other ...
User's Manual
Page 75
... as explained in the full version of HP Image Zone. HP Image Zone Software The HP Image Zone software provides several features that enhance your computer has Windows 2000 or XP and between 64MB and 128MB of RAM, the installation process Troubleshooting and Support 75 If your computer. You ...can use HP Instant Share to computers using the Windows operating system. See HP Image Zone Express (Windows Only) on your photos without sending large file attachments...
... as explained in the full version of HP Image Zone. HP Image Zone Software The HP Image Zone software provides several features that enhance your computer has Windows 2000 or XP and between 64MB and 128MB of RAM, the installation process Troubleshooting and Support 75 If your computer. You ...can use HP Instant Share to computers using the Windows operating system. See HP Image Zone Express (Windows Only) on your photos without sending large file attachments...
User's Manual
Page 77
See the following section for transferring will launch a program to your computer with the USB cable. Transferring Images to a Computer without HP Image Zone Software If you do not, or cannot, install HP Image Zone on your computer, there are three ways to transfer images from the camera to your camera USB Configuration... Mac OS X only) • Use a memory card reader • Configure the camera as a disk drive Connecting Your Camera as a Digital Camera If you transfer images. Troubleshooting and Support 77 However, the process for details.
See the following section for transferring will launch a program to your computer with the USB cable. Transferring Images to a Computer without HP Image Zone Software If you do not, or cannot, install HP Image Zone on your computer, there are three ways to transfer images from the camera to your camera USB Configuration... Mac OS X only) • Use a memory card reader • Configure the camera as a disk drive Connecting Your Camera as a Digital Camera If you transfer images. Troubleshooting and Support 77 However, the process for details.
User's Manual
Page 79
... the card, you have verified that you just created, then go to your computer, put the card back in the Edit menu click on Folder. Troubleshooting and Support 79 To change the name of this new folder on the new folder. While the text of the folder later, you can type...
... the card, you have verified that you just created, then go to your computer, put the card back in the Edit menu click on Folder. Troubleshooting and Support 79 To change the name of this new folder on the new folder. While the text of the folder later, you can type...
User's Manual
Page 81
... the Windows Explorer screen. b. When you can set up your camera to act as a Disk Drive (you get an Unsafe Removal warning, disregard the warning. Troubleshooting and Support 81 You may be unable to the computer, simply disconnect the camera from the camera to use the button to exit 2. Set your... the same as a removable disk in Using a Memory Card Reader on , press the button, then use the button to navigate to your computer using the HP Image Zone software.
... the Windows Explorer screen. b. When you can set up your camera to act as a Disk Drive (you get an Unsafe Removal warning, disregard the warning. Troubleshooting and Support 81 You may be unable to the computer, simply disconnect the camera from the camera to use the button to exit 2. Set your... the same as a removable disk in Using a Memory Card Reader on , press the button, then use the button to navigate to your computer using the HP Image Zone software.
User's Manual
Page 83
... use Energizer Lithium AA or rechargeable NiMH AA batteries. installed • Ensure that the batteries are incorrectly, are installed correctly (see missing, or are drained. Troubleshooting and Support 83 Problems and Solutions Problem The camera does not turn on. The batteries • The charge in the batteries are functioning could be...
... use Energizer Lithium AA or rechargeable NiMH AA batteries. installed • Ensure that the batteries are incorrectly, are installed correctly (see missing, or are drained. Troubleshooting and Support 83 Problems and Solutions Problem The camera does not turn on. The batteries • The charge in the batteries are functioning could be...
User's Manual
Page 85
... way the camera is turned off and then on the camera, or turn it off or has shut down. Problem Possible Cause Solution I press a button. Troubleshooting and Support 85 The batteries are new or have not been used .
... way the camera is turned off and then on the camera, or turn it off or has shut down. Problem Possible Cause Solution I press a button. Troubleshooting and Support 85 The batteries are new or have not been used .
User's Manual
Page 87
... that is installed is delayed because of the additional flashes. Or replace the card with red-eye reduction. Wait a few seconds for the additional flashes. Troubleshooting and Support 87 Shutter button. The camera is using a flash setting with redeye reduction. Transfer images from the camera to your subjects wait for the...
... that is installed is delayed because of the additional flashes. Or replace the card with red-eye reduction. Wait a few seconds for the additional flashes. Troubleshooting and Support 87 Shutter button. The camera is using a flash setting with redeye reduction. Transfer images from the camera to your subjects wait for the...
User's Manual
Page 89
... page 44). when you should not have. Decrease the EV Compensation (see page 44). Set the Display Brightness in the Setup Menu to be adjusted. Troubleshooting and Support 89 Problem My image is too bright.
... page 44). when you should not have. Decrease the EV Compensation (see page 44). Set the Display Brightness in the Setup Menu to be adjusted. Troubleshooting and Support 89 Problem My image is too bright.
User's Manual
Page 91
... conditions to be adjusted. Use a higher Image Quality setting, such as the camera cools. The camera was too warm when the picture was too high. Troubleshooting and Support 91 The Image Quality setting was not enough light. • Wait for a long time or stored in very hot locations. My image is...
... conditions to be adjusted. Use a higher Image Quality setting, such as the camera cools. The camera was too warm when the picture was too high. Troubleshooting and Support 91 The Image Quality setting was not enough light. • Wait for a long time or stored in very hot locations. My image is...
User's Manual
Page 93
...solid green, indicating that is unable to act as a Disk Drive (see Using Your Camera without Installing the HP Image Zone Software on the card can affect processing times. Set your camera to understand the Picture Transfer Protocol (PTP...) standard. Either install the HP Image Zone software (see page 17), or see page 81). The camera may be processing an image. I ... optional memory card (like an MMC card) that the camera has finished processing. Troubleshooting and Support 93
...solid green, indicating that is unable to act as a Disk Drive (see Using Your Camera without Installing the HP Image Zone Software on the card can affect processing times. Set your camera to understand the Picture Transfer Protocol (PTP...) standard. Either install the HP Image Zone software (see page 17), or see page 81). The camera may be processing an image. I ... optional memory card (like an MMC card) that the camera has finished processing. Troubleshooting and Support 93
User's Manual
Page 95
Batteries are too low to take pictures. Replace or recharge the batteries. Troubleshooting and Support 95 Battery power is installed in Playback. Ensure that is too low to take a still picture or video, but you can still view ...
Batteries are too low to take pictures. Replace or recharge the batteries. Troubleshooting and Support 95 Battery power is installed in Playback. Ensure that is too low to take a still picture or video, but you can still view ...
User's Manual
Page 97
... memory card that is installed. computer, then rotate the image using the HP Image Zone software or another image editing package. Transfer images from the camera to your computer, then delete all images in memory to record audio. Troubleshooting and Support 97 Memory/card too full to rotate image. There is installed...
... memory card that is installed. computer, then rotate the image using the HP Image Zone software or another image editing package. Transfer images from the camera to your computer, then delete all images in memory to record audio. Troubleshooting and Support 97 Memory/card too full to rotate image. There is installed...
User's Manual
Page 99
... in the unlocked position. memory card and check to see this message a lot, you may need to charge the flash when the battery is low. Troubleshooting and Support 99 or ERROR SAVING VIDEO. It takes longer to replace or recharge the battery. Message PROCESSING... Possible Cause Solution The camera is fully...
... in the unlocked position. memory card and check to see this message a lot, you may need to charge the flash when the battery is low. Troubleshooting and Support 99 or ERROR SAVING VIDEO. It takes longer to replace or recharge the battery. Message PROCESSING... Possible Cause Solution The camera is fully...
User's Manual
Page 101
... select video clip for printing. or No printable images on again. If your printer supports printing video clips, transfer the video clip to the printer. Troubleshooting and Support 101 Video clips cannot be printed directly from your computer and try printing the image file from the USB cable. The image file...
... select video clip for printing. or No printable images on again. If your printer supports printing video clips, transfer the video clip to the printer. Troubleshooting and Support 101 Video clips cannot be printed directly from your computer and try printing the image file from the USB cable. The image file...
User's Manual
Page 103
... the paper may be empty or tray. Paper is not The paper is not Realign the paper in the loaded correctly in the paper tray. Troubleshooting and Support 103 Message Possible Cause Solution Printer is out of paper. There is a problem with the printer. The printer is open . cover is out...
... the paper may be empty or tray. Paper is not The paper is not Realign the paper in the loaded correctly in the paper tray. Troubleshooting and Support 103 Message Possible Cause Solution Printer is out of paper. There is a problem with the printer. The printer is open . cover is out...
User's Manual
Page 105
With the camera turned off, remove the memory card and switch the locking tab on the card to the Internet. Could Not Send The computer is To Service not connected to the unlocked position. Troubleshooting and Support 105 connection failed. The USB Reboot the computer. Message Possible Cause Solution Cannot Connect To Product (continued) The optional memory card that is installed is online. Make sure your computer is locked.
With the camera turned off, remove the memory card and switch the locking tab on the card to the Internet. Could Not Send The computer is To Service not connected to the unlocked position. Troubleshooting and Support 105 connection failed. The USB Reboot the computer. Message Possible Cause Solution Cannot Connect To Product (continued) The optional memory card that is installed is online. Make sure your computer is locked.
User's Manual
Page 106
...following steps in the order specified: 1. Review the troubleshooting section of information about your product • Subscribe to the Internet, you can get help , drivers, and software updates at www.hp.com/support. 106 HP Photosmart E217 User's Manual If you have access to newsletters, ...driver and software updates, and support alerts Support Process The HP support process works most effectively if you perform the following information:...
...following steps in the order specified: 1. Review the troubleshooting section of information about your product • Subscribe to the Internet, you can get help , drivers, and software updates at www.hp.com/support. 106 HP Photosmart E217 User's Manual If you have access to newsletters, ...driver and software updates, and support alerts Support Process The HP support process works most effectively if you perform the following information:...
User's Manual
Page 107
.../support for support by going to Step 5.) Contact your local HP dealer. Call HP while you can call HP for a solution. If you cannot solve the problem using the above options, you are in front of the camera) Troubleshooting and Support 107 This website is available in the following information: ...• The digital camera's model number (on the front of the camera) • The digital camera's serial number (on to : www.hp.com/support.
.../support for support by going to Step 5.) Contact your local HP dealer. Call HP while you can call HP for a solution. If you cannot solve the problem using the above options, you are in front of the camera) Troubleshooting and Support 107 This website is available in the following information: ...• The digital camera's model number (on the front of the camera) • The digital camera's serial number (on to : www.hp.com/support.